Novotel Phuket Kamala Beach Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 5,426 reviews

ALLSAFE approved hotel

Information message

Novotel Phuket Kamala Beach
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+ 22 Services

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Pet-friendly Villas available

  • Jacuzzi and Pool Villas with private water features

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3
Tambon Kamala, Amphur Kathu
83150 phuket
thailand

Fax: (+66)76/303777

Check-in from 14h00

Check out up to 11h00

  • By plane

    PHUKET INT AIRPORT At 24km / 14.91 miles

  • By plane

    PHUKET INTL AIRPORT At 24km / 14.91 miles - Shuttle paying

GPS:7.96337, 98.28372

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Cocktail Events, Product Launches, Weddings, Gala Dinners, Celebrations, Meetings and Conference for up to 220 persons. Novotel promises the right solution to meet every need.With the Meeting@Novotel offer, Novotel promises the right solution to meet every need.

Room descriptions and layouts

meeting rooms

From 1 to 160 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Phuket Kamala Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,426 reviews

TripAdvisor Rating 4.5/5

2,241 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 5.0/5

Vh Friends - 29/11/2021 Confirmed reviews ALL

Good room , view, food, personal

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Lovely location on beach..

Customer review rating 4.5/5

Karina B. Solo - 27/11/2021 Confirmed reviews ALL

Everyone so helpfull, lovely location on the beach, with no traffic . Quiet room with sea view.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Great location, very relaxing

Customer review rating 5.0/5

Han I. Solo - 27/11/2021 Confirmed reviews ALL

Very appreciated to have the chance to return to Thailand via Phuket Sandbox and to enjoy some quiet days by the beach. Love the location and I am so grateful for the upgrade to the Ocean View. All the staff were very kind and helpful- starting with the reservations staff who were attentive to make sure I had what was needed for Thailand Pass application. My only suggestion for the room: it would be nice to have either reading lights by the bed, or a switch that can turn off the two lights in front of the bed, so they do not shine down on your face when just wishing to read. Also since I enjoy natural breezes, I would enjoy to have either ceiling fans or a standing fan option to the air-con allowing the screed door to remain open for sleeping time rather than have to turn on the air-con.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager
Customer review rating 5.0/5

Joyce R. Solo - 26/11/2021 Confirmed reviews ALL

I enjoyed my stay, guest service, housekeeping, and the food was very good!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Great Dog Friendly Hotel

Customer review rating 4.0/5

Dave Families - 22/11/2021 Confirmed reviews ALL

We originally picked the hotel due to being dog friendly. But the location is great being right on the beach and it was so nice to get up and have a nice walk down the beach with our dog Leo. A lot of local people were exercising on the beach running with their dogs. I was also very impressed with the staff and how they accommodated all our needs. Great people and great location.

Dear David, Lovely to meet you and your partner and Leo the other day. Really pleased you enjoyed your stay over all and I hope we can welcome you back in the future for another stay. Kind Regards Paul Smith

Very disappointed

Customer review rating 0.5/5

Sophie Business - 21/11/2021 Confirmed reviews ALL

We stayed 2 nights for a business trip. The staff was very disrespectful and the overall place was not clean. We understand the current situation is difficult but Covid cannot be the excuse for a bad service and unfriendly staff.

Dear Sophie, Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have reached out to you directly on your email to get some further information again so that I can prevent any future occurrences. Kind Regards Paul Smith

Everything was good

Customer review rating 4.0/5

Janis Couples - 21/11/2021 Confirmed reviews ALL

The hotel has a private beach And quiet The room is perfect. But quite far from restaurants or shops. And the entrance to the hotel is quite dangerous, need to be careful. Overall it‘s very good

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team to improve our facilities and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Facility very nice , staff very friendly

Customer review rating 3.5/5

Patrick Solo - 20/11/2021 Confirmed reviews ALL

i have booked the hotel vie ltur agency in zurich (tui). I organized my arrival and departure separately with the travel voucher from thaiairways. i originally booked the hotel earlier than i actually stayed here! 5 - 18 november was my booking and paid !! Unfortunately, I had to postpone my arrival several times because the new Thai Pass entry form was not available on time or was not available at all! my check-in was on sunday last week and i have extended two days because i am actually leaving today. I always had to pay extra for the extension, the late check out and the transfer to and from the airport. for me this is a no go unacceptable! i know that we all do without and make a profit, but a small upgrade or recognition is wrong. This is a pity . I will remember that in the future, I'm sorry.

Dear Patrick S., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. I am pleased that you liked the location, facilities and found the staff to be friendly, however I am very sorry for the additional charges that you were charged for the days you extended with us. In my view we should have used the initial payment to cover this cost and I will see to it that one of the team contacts you to resolve this matter. During this uncertain time the hotel and I are committed to being flexible for our guest in such circumstances to ensure their holiday is not negatively impacted. I hope we can welcome you back in the future and deliver a 10/10 experience. Kind Regards Paul Smith

Nice location by the beach, friendly staff, good wifi

Customer review rating 5.0/5

Tiina Solo - 20/11/2021 Confirmed reviews ALL

Amazing breakfast and good food. Accommodation was enjoyable, if possible try onr of the ocean villas. Everything worked out very well.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Nice hotels and beach ⛱️️

Customer review rating 3.5/5

Er… Solo - 19/11/2021 Confirmed reviews ALL

Hi stayed with you for 7 night enjoyed my stay ,got a room with bad view,paid top money , not happy with room view,

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations, especially on the room views; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager
Customer review rating 4.5/5

Anonymous Business - 18/11/2021 Confirmed reviews ALL

Super friendly and helpful staff

Dear Werner E., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Good place and beautiful view

Customer review rating 4.5/5

Sarunya Friends - 17/11/2021 Confirmed reviews ALL

The staffs were nice and helpful. The room was nice arrangement. The bed was spacious and soft. The View for the balcony was beautiful View.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Feel like home

Customer review rating 4.5/5

Hathaimat Solo - 16/11/2021 Confirmed reviews ALL

All the staffs are very supportive and helpful. They have ensured that I have a great time staying in the hotel and Phuket. The room is very clean and well organized evertday. It shows how delication the cleaners have. The saleteam is very understanding and have provided swift response and actions when it needed be. The reception is very knowledgable about their works and has ensured that I have received great services during my stay. Caring is one of the most impressive experience that I have received from Novotel Kamala.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. Reading your review put the smile on our faces. I will share your comments with our team, especially Khun Cherbee, Khun Pan and Bang Lee. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

WELL LOCATED AND EXCELLENT SERVICE

Customer review rating 5.0/5

Pimnara R. Couples - 15/11/2021 Confirmed reviews ALL

We got offered upgrade from ocean view room to pool villa that I am very happy to stay and swim private.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Super well locaties, excellent breakfast, kind staff, clean rooms

Customer review rating 4.5/5

Myriam Families - 15/11/2021 Confirmed reviews ALL

It was for me an excellent stay

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

Pleasant ocean view room. Poorly provisioned

Customer review rating 2.5/5

Stephen H. Business - 13/11/2021 Confirmed reviews ALL

OK for quarantine stay.

Dear Stephen, Many thanks for your review of your stay with us here at the Novotel Phuket Kamala Beach. I am sorry that your stay was not up to your expectations and I will be sure to review your survey and work towards correcting the offerings in the areas you have highlighted. I hope we have an opportunity to welcome you back in the future and prove to you that we can do better. Kind Regards Paul Smith

Good stay.

Customer review rating 4.5/5

Khun D. Solo - 11/11/2021 Confirmed reviews ALL

I had a good experience during my stay there. The room is classy with all the facilities to fulfill our needs. Thanks to all hotel members about the management.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager
Customer review rating 4.5/5

Natakorn N. Families - 11/11/2021 Confirmed reviews ALL

Everything is perfect except my room has some defects such as electricity, digital door (can't) lock, corridor doors.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm sorry for the unexpected cause. I will let our team know for our improvement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Spectacular view of Kamala beach and very nice staffs

TripAdvisor rating 5.0/5

DEEHKT Couples - 08/11/2021 TripAdvisor review

We booked the superior room via accor website and got upgraded room to ocean villa which is very fantastic because we can enjoy the nice view of Kamala beach from bed and jacuzzi. Room is fully eqipped and practical. Free 2 welcome drinks at bar are included. Great👍. Hotel staffs are fully service minded and helpful. Guests can appreciate nice view of beach from swimming pool and fitness. Nice breakfast. Overall is very good memory for us. Recommended!!!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kluaymai Tanthawisut Digital Marketing and Communication Manager

Staff are 5 star-resort is ok, management need some work

TripAdvisor rating 2.0/5

narayansmate 27/10/2021 TripAdvisor review

I am a Platinum Accor member. I came to this hotel BECAUSE it was Accor. The staff here are amazing, kind, generous and funny. In ALL areas. However, I never met a manager until I had an accident. I was advised by a staff member to walk back the resort a particular way because the beach had washed away under the stairs and a natural waterway washed over that section of the beach at high tide. I followed the advice of the staff member and walked along a sand bank at the edge of the property which then gave way causing me to fall. It took TWO days for the management to see me, and to tell me that it's not the hotel's fault because it's public land, and how stressed he was as he had so much to do before going on holidays. I'm not a fan I have to say, and given my considerable experience in Human Resources, I'm sure that a review should be held into how this property is managed. I have since had problems with my finger, and back. Yet, since checking out, not even a "I hope you're ok" email. Customers have wallets, and they vote with them. Sadly, I wouldn't recommend this property, based on my experience. There are better resorts next door, and along the beach. I'll stay with them, as I also have status with them.

Many thanks for taking the time to review our property and for your feedback regarding your experience. I am truly sorry that how I handled your injury and that our interactions have let the rest of the team down. I will learn from this experience and endeavor to do better from now on. I can assure you that the team and I take all injuries seriously whether they happen on or off site and the hotel has a fantastic loss and prevention and front office team who are the hotels first aiders when accidents happen. I am pleased that you found the rest of the hotels team so engaging and other than the accident and my behavior you had a good stay overall. I have sent you an email and would be more than happy to discuss your experience further, either by phone or email so that I have an opportunity to learn and grow from your feedback and do better next time around. My apologies once again. Kind Regards Paul Smith

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