Hotel - Mercure Lyon Centre Brotteaux Hotel
Mercure Hotel Mercure Hotel

Mercure Lyon Centre Brotteaux Hotel

4.0/5 439 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
  • Reduced mobility rooms
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Pedal boat  (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bowling
    • Jogging track (Nearby)

Catering

  • Breakfast
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 07:00-12:00

Business services

  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ALSTOM5 km / 3.11 mi BANQUE RHONE ALPES0.8 km / 0.5 mi CLUB MED0.1 km / 0.06 mi EGIS RAIL0.5 km / 0.31 mi INTERPOL2 km / 1.24 mi RHODIA0.5 km / 0.31 mi TRANSBORDER1.5 km / 0.93 mi
AREVA0.5 km / 0.31 mi CLASQUIN1.5 km / 0.93 mi EDF0.5 km / 0.31 mi ESKER0.5 km / 0.31 mi PANZANI1 km / 0.62 mi SOCIETE GENERALE0.7 km / 0.43 mi

Congress centre

CITE INTERNATIONALE2 km / 1.24 mi ESPACE TETE D OR1.2 km / 0.75 mi

Exhibition centre

EUREXPO13 km / 8.08 mi HALLE TONY GARNIER4 km / 2.49 mi

Our rooms

Relax and enjoy a perfect mix of elegance, modernity, and comfort in your fully renovated room. Choose a Standard Room or Privilege Room for access to a wider range of services.

  • 59 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 1 family rooms
  • 8 connecting rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings
4.2/5 ALL Rating 1,170 reviews

Our guest reviews for
Mercure Lyon Centre Brotteaux Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 439 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Špela Couples - 04/01/2020 Confirmed reviews ALL
« Très bien! »

It was nice, quote, nice room and clean. Breakfast was great, staff friendly.

Couples - 11/12/2019 TripAdvisor review
« Great hotel and staff »

We enjoyed our stay at the Mercure Lyon Centre Brotteaux. The staff was very friendly and helpful with suggestions on restaurants around town and with directions on how to get to places. The room was clean and spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customers, We thank you for having taken time to send us your message on Tripadvisor . We are happy that you have a pleasant stay in our hotel. Thanks so much for your 5/5 ! It's always with a real pleasure that my Team discover positive comments. They encourage us to maintain our efforts to satisfy always better our customers. We wish you an excellent end of year 2019 and it would be a pleasure to welcome you again for your next travel in Lyon in 2020 !. Best regards. Paule DANIEL General Manager

Anders Solo - 24/11/2019 Confirmed reviews ALL
« Room is very small »

Room and bathroom are very small. Unfortunately the water from the shower leaks out to the parquet, which is a pity, so I had to dry the floor by myself. Breakfast was good. Not included in the price thought. Even here, some repeated issues with maintenance, the coffee machine that doesn't work and get stuck ("promptly" fixed with a knife or a pair of scissors.. maybe it would be better to trepair the machine instead).

Anonymous Families - 18/11/2019 Confirmed reviews ALL

Everything was enough good, the reception and the breakfast staff were amazing. The hotel was quite and clean, the only problem was the distance between the bed and the wall was too tide to walk, the booklet shelf located under the tv has sharp corners, my wife crashed there during the night time when the room was dark, I just wanted to remind this, it was not complaint, obviously it's a decoration fault.

Anonymous Couples - 31/08/2019 Confirmed reviews ALL

Below expectations

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à l'Hôtel Mercure Lyon Centre Brotteaux. Nous sommes désolés que le rapport qualité- prix ne vous ai pas donné entière satisfaction, et le regrettons. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Nous vous remercions pour les bonnes notes concernant le personnel et l'accueil qui vous a été réservé. Pour bénéficier des meilleurs tarifs n'hésitez pas à réserver directement en ligne sur notre site : https://www.accorhotels.com/fr/hotel-7236-hotel-mercure-lyon-centre-brotteaux/index.shtml, ou en nous contactant directement à l'hôtel, de nombreuses promotions sont proposées tout au long de l'année. Espérant avoir le plaisir de vous accueillir de nouveau. Cordialement. Paule DANIEL - Directrice

Bert Families - 20/08/2019 Confirmed reviews ALL
« Childhood memories at this charming city hotel. »

It was a pleasant stay at this city Hotel. Due to the age of the building the quality is lacking a little. Air conditioning thermostat doesn't react on the temperature gage, so I just turned it down all the way to get cool enough, capacity of system is not enough. Maybe if possible it would be good to ad outside shades to the property, would keep the heat and light out. Some people complained about the heat in the room when in July it was 40C+ outside. We didn't experience that because it was a cool mid twenties (about 25C) temperature. The lift was slow and small but, I enjoyed it so much bringing back memories of the past when life had a different pace.

Ian Business - 27/07/2019 Confirmed reviews ALL
« Overnight stay »

Short stay for one day business trip. Larger room was nice, and quiet despite being near the lift. No bar and no restaurant but plenty close by. Nice breakfast.

M. Business - 17/07/2019 Confirmed reviews ALL
« one night in Lyon »

great!

Shaun C. Solo - 18/05/2019 Confirmed reviews ALL

Very nice

Anonymous Couples - 31/03/2019 Confirmed reviews ALL
« A good location in a quiet part of the city, where service is unobtrusive and efficient. »

Comfortable and very clean room provided an excellent base for our stay in Lyon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. F We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - General Manager

M. Business - 28/03/2019 Confirmed reviews ALL
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIDNEY M., We very much appreciate your comments regarding your stay at the hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - Directrice

Jonathon Business - 25/03/2019 Confirmed reviews ALL
« My stay with Brotteaux »

I am happy with my stay in Brotteaux. For this stay, hotel were not able to recognize silver membership and my late checkout request is granted till 1pm, which I thought silver membership allows late checkout. Maybe it's good to explain the time for late checkout. All these mishaps did not affect my stay in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. L. We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - General Manager

Mark Business - 24/03/2019 Confirmed reviews ALL
« Fine »

Please consider a “no cleaning” option where hotel rooms are left to the guest for the duration of the stay and are cleaned after we leave. I didn’t need new towels or floor vacuuming while I was stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. B, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. Thank you for your excellent score of 10/10. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - General Manager

Christine Solo - 18/02/2019 Confirmed reviews ALL
« Very plaisant! »

Very nice welcome (with a flower and choclate), very nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.M, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, also with the chocolate :-) , and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - General Manager

David Business - 24/01/2019 Confirmed reviews ALL
« Reliably good, nice and quiet »

It was a pleasant and calm stay. Staff very good. Happy enough with the room, some are much better than others. This one was average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paule DANIEL - General Manager

Philippe Solo - 09/01/2019 Confirmed reviews ALL
« Tres bien »

Hotel bien place grande chambre agreable

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur M, Nous vous remercions pour votre commentaires suite à votre dernier séjour à l'Hôtel Mercure Lyon Centre Brotteaux. C’est avec plaisir que nous recevons vos compliments et espérons avoir le plaisir de vous accueillir de nouveau au cœur du quartier Brotteaux. Passez une Excellente Année 2019 ! Cordialement. Paule DANIEL - Directrice

Richard C. Families - 20/11/2018 Confirmed reviews ALL

It was very pleasant. We appreciated the fact we were give a room facing the front which we had asked for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. C We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Brotteaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Have a great end of 2018 ! Paule DANIEL - General Manager

Business - 14/11/2018 TripAdvisor review
« Nice hotel in a good location. Poor breakfast. »

The hotel rooms are very nice, clean and well organized. The staff is very kind and professional, except the woman who work in the breakfast room who was not very kind andand professional. The breakfast is very poor compared with the one offered in other accor hotels of the city (like mercure Lafayette, novotel part dieu, mercure charpenne).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customers, We thank you for having taken time to send us your message on Tripadvisor . We are happy that you have a pleasant stay in our hotel. It's always with a real pleasure that my Team discover positive comments. They encourage us to maintain our efforts to satisfy always better our customers. It would be a pleasure to welcome you again for your next travel in Lyon. Best regards. Paule DANIEL General Manager

Rubén L. Business - 10/11/2018 Confirmed reviews ALL
« Nice staff and nice hotel »

Overall, the experience was very good. The room was big and clean, the staff was nice and respectful except the woman who work during the breakfast time, she was rude with me. I went to have breakfast on wednesday at 6.50 and she refused to give me hot milk for my breakfast, I had to ask three times! And finally she brought me it but it was water with a little milk and not only milk! She refused because she said she had just arrived, that I should ask to another person (but the only person who was in the breakfast room was her!).. it ia very frustatinfg to have this kind of experience. She finally gave me the milk when another guests arrived, and suddenly, she became very nice and educated ! An experience I would not like to repeat. During the weekend, the staff of the breakfast was much more better. They were very kind and prepared me real milk and not water like the woman on wednesday.

Richard Couples - 08/11/2018 Confirmed reviews ALL
« Good hotel near Part-Dieu station »

It was fine. Room was reasonably sized but not huge. Wifi worked effectively, but breakfast was a bit crowded and underwhelming. Staff friendly.

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