Mercure Letchworth Hall Hotel 4 stars

Customer review rating 4.0/5 4,484 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Letchworth Hall Hotel
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+ 22 Services

Hotel extras

  • An ALLSafe Clifton Environmental Certified Hotel

  • On-site Nuffield Health & Wellbeing Centre (closed during lockdown 01462 681075)

  • New Autumn Take Away Menu available throughout lockdown

  • Meeting rooms available - All set ups socially distanced

  • Grab & go breakfast take away or eat in

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parking
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salon
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf course 18 holes (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Letchworth Hall Hotel

Letchworth Lane
Letchworth Garden City
Hertfordshire
SG6 3NP
letchworth
united kingdom

Tel: +441462683747

Fax: (+44)1462/481540

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON HEATHROW At 85.1km / 52.88 miles

  • By plane

    LONDON LUTON At 20.6km / 12.8 miles

  • By plane

    LONDON STANSTED At 47.5km / 29.52 miles

  • By train

    HITCHIN At 4.83km / 3 miles

  • By train

    LETCHWORTH At 3.22km / 2 miles

  • By train

    MILTON KEYNES At 43km / 26.72 miles

GPS :51.963759, -0.229099

Your meetings and events

Letchworth Hall"s purpose-built conference suites can cater for all of your meeting and event needs - from informal interviews to exhibitions.All guests have complimentary use of the on-site Nuffield Health & Wellbeing Centre, which includes a fully equipped gym, 20m pool, sauna and steam room.

Room descriptions and layouts

meeting rooms

From 1 to 240 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Indoor and Outdoor facilities

  • Day light

  • WIFI access

  • High speed transmission line

  • Slide projector

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 87 bedrooms offer guests a range of accommodation options including spacious suites, interconnecting rooms, classic and executive rooms. All rooms are fully air conditioned and have complimentary WiFi and Freeview. All bedrooms are in line with 4-star standards and many rooms have wonderful views overlooking the Hall's grounds. All guests have complimentary use of our on-site Nuffield Health & Wellbeing Centre and can access Letchworth Golf Club (a fee applies).

Standard Room with 1 double bedNon contractual photo

  • Max. number of persons: 3
  • Views: Golf view, Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

1 Single bed SuperiorNon contractual photo

  • Max. number of persons: 1
  • Views: Golf view, Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 2 single bedsNon contractual photo

  • Max. number of persons: 4
  • Views: Golf view, Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 kingsize bedNon contractual photo

  • Max. number of persons: 4
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Suite 1 Double bed DeluxeNon contractual photo

  • Max. number of persons: 4
  • Views: Garden View, Golf view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

LYTTON'S

Type of cuisine: International

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Enjoy a drink in our bar which stocks a full range of wines and spirits. During the summer months why not enjoy a bar lunch on our patio, which has magnificent views of our gardens and neighbouring Letchworth Golf Course.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Letchworth Hall Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,484 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,669 reviews

Great staff but poor standard hotel

Customer review rating 4.0/5

David M. Business - 07/11/2020 Confirmed reviews ALL

As a long time Accor member I selected the Mercure Letchworth based on location and expected standard.

Dear Samuel M., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, James

Run down and well under Mercure expectations

Customer review rating 4.0/5

James O. Business - 02/11/2020 Confirmed reviews ALL

Excellent young team, however rooms unfinished, damaged and tired. Pillows wafer think, mattress lurching to one side. Alround well below Mercure standard.

Dear James O., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest Regards James

A Home Away from Home!

Customer review rating 4.0/5

Lee A. M. &. A. W. Families - 01/11/2020 Confirmed reviews ALL

Letchworth Hall Hotel is staffed by a wonderful team of people who take great care of their guests! They were always happy to help with anything we needed, the rooms were very comfortable and well kept. Our family would like to Thanks Jamie and all the team for looking after us so well and we would thoroughly recommend it as a great place to stay while visiting this part of Hertfordshire.

Dear Lee-Anne W., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest Regards Reception Team

Friendly Staff, lovely location

Customer review rating 4.0/5

Tim D. Couples - 01/11/2020 Confirmed reviews ALL

We’ve been back to the Mecure Letchworth Hall a number of times this year already. The staff are always friendly and helpful, even though they are currently running on reduced numbers due to the virus.

Dear Tim D., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kindest Regards James

Excellent service in these times

Customer review rating 4.0/5

Anonymous Couples - 01/11/2020 Confirmed reviews ALL

A short stay in a clean hotel and room. Excellent support from the staff, following all the current government guidelines.

Dear Robert C., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards James

Wonderful welcome

Customer review rating 4.0/5

Cathyf Couples - 29/10/2020 Confirmed reviews ALL

Every staff member we met was extremely polite and helpful. We were celebrating our Ruby Wedding Anniversary , and on entering our room found there were two complimentary desserts, some macaroons and free drinks vouchers - very welcome. Room was spacious and clean (would have rated a 10 if the bathroom ceiling had been repainted to remove signs of damp). Felt very safe within the hotel - one way arrows and distance markers on the floor, masks worn when moving about the hotel , sanitisers available in numerous locations , disposable cups and packs containing tea, coffee, sugar and toiletries handed out on arrival. Tables were well distanced in the breakfast room , sanitised between customers, one way system and number restrictions in place when heading to the buffet. Good choice of cooked breakfast (served my staff member ) , cereals, and drinks . As our first time away since lockdown we were very pleased with our stay and would definitely return.

Dear Catherine F., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards

Very good stay

Customer review rating 4.0/5

Mr M. B. Families - 21/10/2020 Confirmed reviews ALL

Staff were always friendly and helpful.

Dear Martin B., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James
Customer review rating 4.0/5

Karol Business - 16/10/2020 Confirmed reviews ALL

Good service

Dear Karol , We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Enjoyable Stay

Customer review rating 4.0/5

Simon Couples - 16/10/2020 Confirmed reviews ALL

It can't be denied that the hotel is in need of significant refurbishment but in these difficult times we had an enjoyable short stay touring the area.

Dear Mr N., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will help us to continuously improve the quality of our services and product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Great setting

Customer review rating 4.0/5

R N. Families - 15/10/2020 Confirmed reviews ALL

Under current Covid restrictions, we felt very safe in the hotel as everything was organised to eliminate any possibility of contracting the virus. Yet service was still good.

Dear Mr N., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Great stay

Customer review rating 4.0/5

Mark G. Couples - 11/10/2020 Confirmed reviews ALL

All the staff were accommodating and welcoming and couldn’t do enough to help. Checkin was easy and reassured me as a guest that I was safe and check out was speedy & efficient. The rooms were clean and comfortable and I couldn’t have asked for anything else. A 5* stay

Dear Mark G., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Kindest Regards
Customer review rating 4.0/5

Jb Families - 06/10/2020 Confirmed reviews ALL

Hotel was clean and comfortable. Very comfortable bed. Decor a bit tired and faded. Probably approaching a refurb in the near future. As we were only there 2 nights, we did not miss the reduced housekeeping service during Covid. Indeed, all the staff were excellent. The breakfast was a huge disappointment, while we understood the Covid-safety measures meant pre-ordering and collecting our breakfast, the lack of choice and the polystyrene containers and plastic cutlery were reminiscent of greasy spoon cafes and environmentally wasteful. We could not understand how or why proper plates or cutlery could not be used - given everything is cleaned in between use anyway.

Dear Josie B., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Good stay

Customer review rating 4.0/5

Anonymous Couples - 03/10/2020 Confirmed reviews ALL

Great customer service

Dear Begum M., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not as good as normal

Customer review rating 4.0/5

Anonymous Business - 02/10/2020 Confirmed reviews ALL

In these unprecedented times, hotel cleanliness standards not as good as normal.

Dear Steve C., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kindest Regards

Good stay

Customer review rating 4.0/5

Alex M. Families - 30/09/2020 Confirmed reviews ALL

I'm a gold card member and asked for the customary upgrade, Because of the pandemic and because there was a wedding my wife and I were not upgraded. Breakfast was okay and the bacon and sausages were the best ever. But apparently they only serve English breakfast at weekends NOT weekdays. Shame.

Dear Alexander M., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. Many Thanks for your comments regarding the breakfast, I will ensure these get passed to the chef. Sincerely, Reception

Good stay in tough Covid-19 circumstances

Customer review rating 4.0/5

Nick ,. D. Families - 26/09/2020 Confirmed reviews ALL

Good overall despite the Covid-19 lockdown. The staff were all consistent in observing well conceived Covid-19 mitigation measures.

Dear Nick G., We very much appreciate your comments regarding your stay at the Mercure Letchworth Hall Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James

Not as good as on previous visits.

Customer review rating 4.0/5

James S. Couples - 22/09/2020 Confirmed reviews ALL

I know we are in trying times with covid but we couldn't get an evening meal and breakfast was a take out affair in a polystyrene container with plastic cutlery , pubs and restaurants manage to serve food on china with metal knives and forks, why not Letchworth Hall Hotel ? Having checked in and deposited bags in our room we went to the bar, then waited 20 minutes for the lady on reception to finish there before she could come to the bar to serve ( she was excellent but hotel clearly needed more staff on duty ). Our room was lovely and the bed super comfortable, only problem was the extra pillow in the wardrobe had a sweat stain on it. We stayed here as we were celebrating our 10 year wedding anniversary and this is the hotel we got married at back then, and have stayed here again since then and we much preferred our previous visits.

Dear James S., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception

Peaceful location

Customer review rating 4.0/5

Gordon Couples - 22/09/2020 Confirmed reviews ALL

The hotel is pleasant enough but the breakfast was a bit of a joke. This was our 8th stay in an Accor hotel this summer and by far our worst breakfast. We had to pre order the night before from a very basic menu and when it arrived it was in a polystyrene container with cheap plastic knives and forks which split as soon as you used them. The breakfast had obviously bern sitting around for some time as well as it was over cooked. The bar wasn't much better either. I was pleased to see a nice IPA on tap which is unusual as hotels generally think that people only drink bland lager. Imagine my surprise then, when I was told that none of the pumps were on and they only had bottles of bland lager. The room itself was quite nice and comfortable although Mercure could follow the lead of it's junior sister IBIS and provide some decent pillows. I understand we are living in difficult times but the other 7 Accor hotels we stayed in managed to have a fully stocked bar and a sensible system allowing you to choose what you wanted from the breakfast buffet.

Dear Gordon B., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.0/5

Janet B. Families - 20/09/2020 Confirmed reviews ALL

There was mould in the bathroom, over the ceilings and walls. When I told the receptionist she said she knew about it and said " I'd told them to put that room out of order". They couldn't find me another room. There was lots of gunk in the sink, i have photos of this and the mould. The room wasn't nice at all really. That being said..... I was staying with my dog, which was ill. On the second night she died. In my arms at about 10.30 pm. It was a shock. The receptionist on duty spoke to my ister who drove down to help me, they changed the duvet and were nice, they also cancelled my next night without me having to remind them, I was worried there would be a problem as when I was checking.out the couple in frpnt of me were complaining they had been trying to cancel a nights stay since the beginning of August and were very angry. But I got a email literally a few days later confirming cancellation and the money in the bank shortly after- so I am thankful for no added stress. The hotel is dated and my room wasnt nice, I was going to complain, as you should see the photos! But I am too busy grieving for my dog. The three receptionsist on duty, whom I wrote down their names but have lost the paper were really really nice and if not for them I probably woul give a much worse feedback for the hotel. The rooms and place needs a good refresh as the grounds are lovely but the actual hotel is going downhill.

Dear Janet B., Thank you for taking the time to tell us about your experience at the Mercure Letchworth Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for your kind comments regarding the Reception Team. Kindest Regards

First stay since lockdown

TripAdvisor rating 3.5/5

188mrg 17/09/2020 TripAdvisor review

This was our first stay anywhere since the lockdown. We stayed for one night. The hotel's covid precautions were good and well thought out. Our stay got off to a good start with an upgrade to an enormous room with plenty of space. There was no restaurant that night in the hotel but the local village, which is a ten minute stroll away, has two good pub/restaurants who do Sunday lunch. My only complaint is that the hotel is still charging full price for breakfast which in my case was a lukewarm bacon roll. I would go back, hopefully in more normal times.

Dear Guest Thank you for reviewing Mercure Letchworth Hall We are pleased that you enjoyed your stay Kind regards Letchworth Hall

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