Novotel Bangkok Platinum Pratunam Hotel 4 stars

Customer review rating 4.3/5 9,161 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Bangkok Platinum Pratunam
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Your loyalty is rewarded

Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for professionals at work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400
bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Check-in from 14h00

Check out up to 12h00

  • BUS :  2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :  RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :  Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Companies

  • ABB 1.0 km / 0.62 mi
  • ABBOTT 1.3 km / 0.81 mi
  • ADB BANK 0.4 km / 0.25 mi
  • CISCO 0.4 km / 0.25 mi
  • HENKEL 0.4 km / 0.25 mi
  • IBM 3.3 km / 2.05 mi
  • INGERSOLL 0.8 km / 0.5 mi
  • KAO INDUSTRIAL 1.3 km / 0.81 mi
  • MEDTRONICS 3.0 km / 1.86 mi
  • MICHELIN 4.9 km / 3.04 mi
  • MSD 0.4 km / 0.25 mi
  • NESTLE 0.4 km / 0.25 mi
  • NISSAN 1.0 km / 0.62 mi
  • NOKIA 3.35 km / 2.08 mi
  • PHILIP MORRIS 0.4 km / 0.25 mi
  • SIEMENS 9.0 km / 5.59 mi
  • STANDARD CHARTERED 4.5 km / 2.8 mi
  • WORLD BANK 1.9 km / 1.18 mi
  • WPP 0.4 km / 0.25 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network.Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

7 

meeting rooms

From 1 to 320 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Meeting room

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 23 m² / 248 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 23 m² / 248 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Park View Room with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Views: Park view *

* Subject to availability

Premier Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft

Family Room

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft

Executive Park View Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLATINUM LOUNGE

Non contractual photo

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

View Rooftop Bar Bangkok

Non contractual photo

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,161 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,370 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

New Year Stay

Customer review rating 4.3/5

Anonymous Business - 10/01/2021 Confirmed reviews ALL

Thank you the hotel management for acknowledgement of Accor Plus Platinum Elite member . In response to the Coronavirus outbreak, I observed that the hotel had implemented more cleaning and disinfection measures according to Ministry of Public Health guidelines and the new normal services in all facilities. I do hope that the hotel would closely monitor the advice of the government authorities continuously, I expect to return to stay here again in the future after the lock down. It would be great to receive a suite room upgrade once again for my next stay. I would suggest a verbal greeting from one of the executive lounge associates or duty manager to VIP member guest during the stay that could made member guest to feel more welcome. The management team should pay more attention to lounge guests during the period of afternoon tea and evening cocktail. It took times more to wait for services and it should be more varieties choices of canape ,fruits and snacks.

Dear C., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Good facility

Customer review rating 4.3/5

Matt Couples - 06/01/2021 Confirmed reviews ALL

I love the rooftop of the hotel but bad luck the they are not sold alcohol because covid-19 but if I have the opportunity I will come back to the hotel again

Dear T., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Nice Staff

Customer review rating 4.3/5

Wararat T. Couples - 04/01/2021 Confirmed reviews ALL

Thank you for taking care during my stay especially Mr. mark and team. Wish to visit you next time.

Accommodating staff, nice room

Customer review rating 4.3/5

Marvin K. Friends - 03/01/2021 Confirmed reviews ALL

Very comfy room but no welcome letter from manager and welcome amenity for member.

Dear K., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Good location

Customer review rating 4.3/5

Anonymous Couples - 03/01/2021 Confirmed reviews ALL

First time here.I booked the hotel for count down night due to we would like to see fire work from Central word.The Staff very friendly and upgrade us to the room with the park view.The room comfortable,Nice View, Clean.Breakfast was good.Totally is good for me.

Dear R., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

Good location, staff helpful

Customer review rating 4.3/5

Sw Friends - 03/01/2021 Confirmed reviews ALL

I booked a room for celebration new year eve at first i want to book a table and room (new year pool party) via novotelplatinum.com but no reply for 2 days i don't understand why its quite so long so i have to I booked via accor.com that only problem that i have ,all staff quite nice and helpful breakfast not much choice but its okay, check in i book 40%credit hotel but staff didn't tell me how to use it i have to ask.

Dear Shongkiat, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Kritsayapron Vachirachodhithada Guest Experience Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com
Customer review rating 4.3/5

Anonymous Couples - 29/12/2020 Confirmed reviews ALL

We had has a very good stay overall, good room and amenities. If I would going to suggest, may be the property to offer late checkout at the point of checking in as during this low occupancy there shouldn’t be any big issue with turnaround. Thank you.

Great location and lovely rooms

Customer review rating 4.3/5

Pearl Families - 29/12/2020 Confirmed reviews ALL

We booked this hotel to enjoy the location, views and great access to the best shopping places.

Very good

Customer review rating 4.3/5

Edgar Families - 27/12/2020 Confirmed reviews ALL

It was good! The location is good, the room is good.

Good Stay

Customer review rating 4.3/5

Anonymous Solo - 21/12/2020 Confirmed reviews ALL

good location, good service

Fair accommodations

Customer review rating 4.3/5

Anonymous Solo - 17/12/2020 Confirmed reviews ALL

Bad experience while making a voucher redemption. It took two days to get a feedback. Actually, I need to make a phone call to inform both reservations and front office to get things done.

Dear Khun Saengwit, Thank you for taking your valued time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I regret to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your kind sharing the experience concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Korphon Kongchag (Ed) Front Office Manager

lovely and nice

Customer review rating 4.3/5

Jitrin Families - 15/12/2020 Confirmed reviews ALL

everything is great i really love, nice staff nice place nice breakfast

Lovely holiday

Customer review rating 4.3/5

Elizabeth Couples - 14/12/2020 Confirmed reviews ALL

I booked a standard room for two nights. Fortunately, mine was upgraded to a clean, well-arranged deluxe one. I requested the room with Central-World view; nonetheless, it was declined. Otherwise, the service and staff was great.

Dear Khun Patthawee, Warmest greeting from Novotel Bangkok Platinum! We very much appreciate your kind choosing us as your preferred hotel in Bangkok and thank you for your review regarding to your recent stay at the Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback, your satisfaction rating will be shared with our team for encouragement to all of our staff as we strive to continuously improve the quality of our services. Again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous stay. Sincerely yours, Korphon Kongchag (Ed) Front Office Manager

An excellent choice of hotel.

Customer review rating 4.3/5

Kevin L. Couples - 10/12/2020 Confirmed reviews ALL

This hotel met every one of our needs. Excellent location, walking distance to major shopping malls. Comfortable rooms. All staff were extremely helpful and friendly. I will be returning in the future.

Good location

Customer review rating 4.3/5

Philip Solo - 09/12/2020 Confirmed reviews ALL

15 minutes at reception despite online check in. No welcome drink. I made enquiries about dinner was told only 10 items available which I was happy with and made booking for 6PM. When I arrived at restaurant I was told buffet only for ฿888 or room service menu. After debate I was served in restaurant.

Dear Mr. S., Thank you for taking your valued time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I regret to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your kind sharing the experience concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Korphon Kongchag (Ed) Front Office Manager

Great experience - like normal!

Customer review rating 4.3/5

Emmerich H. R. H. Couples - 07/12/2020 Confirmed reviews ALL

We stayed at NOVOTEL PLATINUM PRATUNAM many times and now in December again for the first time since the reopening after the lockdown. We were very impressed how the management was able to adjust under the actual situation without any compromise for it's guest related services. So friendly and motivated staff from the booking, the concierge, to the check-in, the room maids and the restaurant service. We enjoyed our 2-days stay like ever especially because of the cleanliness, the great executive lounge service with snacks and free drinks and the amazing variety and freshness of the breakfast buffet. We can highly recommend Novotel Platinum for a weekend or shopping escape.

Dear Mr. H., Warmest greeting from Novotel Bangkok Platinum! We very much appreciate your kind choosing us as your preferred hotel in Bangkok and thank you for your review regarding to your recent stay at the Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback, your satisfaction rating will be shared with our team for encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you for your kind royalty in ALL-Accor Live Limitless loyalty program, we would recommend you the direct booking by the hotel channel or the website all.accor.com or ALL appreciation to have eligible booking for your member benefit and points collection. We believe that you will enjoy your stay with the various benefit offered. Again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous stay. Sincerely yours, Korphon Kongchag (Ed) Front Office Manager

Perfect Location, Comfortable Hotel

Customer review rating 4.3/5

M.c. Solo - 05/12/2020 Confirmed reviews ALL

I had a great stay.

Dear Mr. C., Warmest greeting from Novotel Bangkok Platinum! We very much appreciate your kind choosing us as your preferred hotel in Bangkok and thank you for your review regarding to your recent stay at the Novotel Bangkok Platinum. It is always a pleasure to receive positive feedback, your satisfaction rating will be shared with our team for encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, thank you for your kind royalty in ALL-Accor Live Limitless loyalty program, we would recommend you the direct booking by the hotel channel or the website all.accor.com or ALL appreciation to have eligible booking for your member benefit and points collection. We believe that you will enjoy your stay with the various benefit offered. Again, thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous stay. Sincerely yours, Chagkraphan Kongchag (Ed) Front Office Manager

electrical socket not working

Customer review rating 4.3/5

Pm Solo - 04/12/2020 Confirmed reviews ALL

electrical socket not working

เรียน คุณ พบสุข กราบขอบพระคุณเป็นอย่างยิ่งสำหรับความคิดเห็นและข้อเสนอแนะของท่านเกี่ยวกับการเข้าพักที่ Novotel Bangkok Platinum Pratunam เราจะนำความเห็นของท่านแจ้งให้ทีมงานทราบ และมั่นใจว่าความเห็นตอบกลับนี้จะเป็นสิ่งที่ทำให้ให้ทีมงานทุกคนเพียรพยายามปรับปรุงคุณภาพการบริการอย่างต่อเนื่องตลอดไป ขอขอบพระคุณอีกครั้งที่กรุณาร่วมแบ่งปันประสบการณ์ และเราหวังว่าการมาเยี่ยมเยือนในครั้งต่อไปของท่านจะเป็นที่น่าพอใจเช่นเดียวกับที่ผ่านมา ขอแสดงความนับถือ ก่อภณ กงจักร์ (Ed) Front Office Manager

good location

Customer review rating 4.3/5

Anthony Couples - 01/12/2020 Confirmed reviews ALL

As Platinum member, I received an upgrade to 1 bedroom suite which was very nice. Comfortable bed and spacious. The hotel is well located to the main shopping malls. easy walking distance. Due to Covid situation, the Platinum lounge on 24th floor was closed and these services were relocated to 6th floor at reception area. The service here was average with limited food and drink selection. Had the seafood buffet for dinner which was reasonably good but not fantastic. Breakfast was only average.

DearAnthony, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. With kindest regards, Mark Reyes Asst. Executive Lounge Manager Novotel Bangkok Platinum Pratunam Novotelbangkokplatinum.com

A little disappointed

Customer review rating 4.3/5

Ed D. Business - 30/11/2020 Confirmed reviews ALL

During check in, it took a while to check us in even though we were the only people. They checked our workpermits and ask for 1k deposit. After 2 day in our check out, they would not give my deposit back unless I show them my payment receipt so I had to go back to my room and find my receipt from the garbage bin and then finally he gave me back my deposit. During breakfast the attendants stopped me from going to the buffet since they thought I was that I stay with the 2 guests in front of me. I told them Im not with them and I have my own room and I paid for my breakfast. When they saw my key card they let me in. They should have checked my key card first before assuming anything. Lastly, I asked them to add points to my ALL Accor card and no points was added to my membership account until now.

Dear Edelmiro d. Jr., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Reyes Asst. Executive Lounge Manager Novotelbangkokplatinum.com

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