ibis Phuket Kata Hotel 3 stars

Customer review rating 4.3/5 2,321 reviews

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ibis Phuket Kata
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+ 21 Services

Hotel extras

  • "The ideal choice for family getaways

  • The perfect base to explore the island's highlights

  • 10-minute walk to Kata beach

  • Walking distance to shops, restaurants, and the market

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 1 pet up to 10 kg is allowed.
  • 100% non-smoking hotel
  • Air conditioned
  • PHUKET INTL APTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
Leisure and activities
  • Outdoor unheated pool
  • Outdoor tennis court (Nearby)
  • Bicycles rental
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Copy/print service available
Information message

Hotel location

ibis Phuket Kata

88 8 Kata Road
Tumbon Karon
Amphur Muang Phuket
83100 phuket
thailand

Tel: +6626592888

Fax: (+66)2/6592889

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHUKET INTL APT At 45km / 27.96 miles - Shuttle paying

GPS :7.821944, 98.3005

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Soundproof

  • Flipchart

  • Audio and video equipment

  • Podium

  • WIFI access

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Cozy with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard 1 Double Bed

  • Max. number of persons: 3
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard 2 Single Beds

  • Max. number of persons: 3
  • Area: From 20 m² / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family Room with 1 Double and 1 Bunk Bed

  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

TASTE RESTAURANT

Type of cuisine: Regional

The "It's all about TASTE" restaurant reinvents tapas. Try out new flavours by simply creating your meal amongst 20 typical local dishes. Enjoy your own flavour combination 6:00 - 18:00 hrs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

The Bar : a friendly place to get together at any time of day 11.00 - 18.00 hrs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Phuket Kata

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,321 reviews

tripadvisor

TripAdvisor Rating 4.0/5

848 reviews

Good stay

Customer review rating 4.5/5

Kittisak T. Solo - 07/02/2021 Confirmed reviews ALL

Clean safety comfortable and near the beach

Dear Kittisak T., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siriwan Damkoh Front Office Manager

Great stay

TripAdvisor rating 5.0/5

ivan_hro 28/01/2021 TripAdvisor review

Ibis brand as usual amazing! Worth to stay, in budget price you get 4 star facilities. Pool and restaurants are just perfect. Prime location, close to the main Kata road and the beach, just few minutes walk. Transport is easily available for all must visit places in Phuket. Check in was smooth, we got high floor with mountain view. Breakfast is also delicious, even in a Covid time they keep high class breakfast. Can mention Khun Nuch whose was good and well competent. Highlights that hotel is dog friendly! Recommend to everyone and we will visit again soon!

Satisfied!

Customer review rating 4.5/5

Decha Solo - 15/01/2021 Confirmed reviews ALL

I stayed in Standard room for 5 nights in December 2020. The room is just the Ibis standard no complain. Thank you to the Reception team for the warm welcome and nice service throughout my stay.

Dear Decha O., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siriwan Damkoh (Ms.)

Good choice

Customer review rating 5.0/5

Pankamol P. Couples - 08/09/2020 Confirmed reviews ALL

I booked this hotel because I was canceled by another small hotel so I would say the stability of the ibis is so good, we can rely on your hotel. The cleanliness was good. I liked the size and depth of the pool, the water also warm and clean. The size of the room was fine, also the facilities, even the room was not that big but it still had a balcony which we can use for hanging our clothes until dry. Breakfast and the management of order due to the COVID-19 situation were very nice, you can order ahead instead of buffet meal so this can reduce the risk of exposing others. We can borrow the towel for the pool and also for the beach, just notify the staff at the bar. So, I would say this was a good choice for your stay. :)

Dear Pankamol P., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siriwan Damkoh (Ms.)

Good stay

Customer review rating 4.5/5

Pohpoh Friends - 24/03/2020 Confirmed reviews ALL

Excellent staff: friendly & accommodating.

Dear Poh Gaek T., Greetings from ibis Phuke Kata! Your comments are very much appreciated! Thank you for taking the time to tell us about your experience at the ibis Phuket Kata. We are sorry to know that your experience did not meet your full expectations; please allow me to express my sincerest apologies. However the room size is our standard feature in ibis. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We can recommend you to try different room types of rooms as we have also bigger room, good for family with 2 adults and 2 children. Once again we appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Service Manager Jane

Not the best of places

TripAdvisor rating 2.0/5

TingleyLad 29/02/2020 TripAdvisor review

Breakfast not brilliant as one day it was cold half cooked fried eggs or cold boiled eggs. Other hot choices were mainly Asian food but most guests were European. Most people did not use tongs to pick up bread, croissants or slices of cake. Bar & food prices were not competitive. As with all Ibis, the rooms are small & not really suitable for people with 2 suitcases & 2 travel bags, probably better for business people taking a 1 or 2 night stay. We always took off our shoes/sandals just inside the door but always ended up with dirty socks or bare feet. Don't they mop or vacuum the floors? We had a room overlooking the pool but it also overlooks a building site. There is a free shuttle to the beach but,if you miss it, the shortest way is to exit the hotel, cross the main road & turn right. Follow the road for about 400m & you will come to a path alongside what smells like an open sewer, take this & it will lead you to a nice beach. Very good staff in the hotel, but place was not our cup of tea.

Dear TingleyLad! Thank you for taking the time to tell us about your experience at the ibis Phuket Kata! We are very sorry that your experience did not meet your expectations, please take our sincerest apologies. Please be sure that we will highlight with our chef the information regarding cold dishes. We can not control all our guests though we have sign with reminding to use tongs. It is true that all rooms in ibis hotels are the same standard size, but we also have Family room type which is bigger and has build in bunk bed. May be next time you could try another room. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Jane Guest Service Manager

gongratulation to IBIS team for there customer care skills !!!

Customer review rating 5.0/5

Razvan M. Families - 13/01/2020 Confirmed reviews ALL

Great experience! every thing was very good. for us was a very pleasant stay. a great holiday.

very small room and only one little table

Customer review rating 4.0/5

Jaana Friends - 09/01/2020 Confirmed reviews ALL

Russian place. Sun is not shining to the pool area after 3pm.

Dear Jaana Hannele S., Thank you for taking the time to tell us about your experience at the ibis Phuket Kata. We are very sorry that your experience did not meet your expectations, please allow us to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you in the near future. Sincerely, Guest Service Manager Jane

Overly satisfied

Customer review rating 4.5/5

Tracy Families - 27/11/2019 Confirmed reviews ALL

We were given our room early which was great as we arrived with kids on a night flight. The staff was courteous and polite. I would recommend this hotel to all.

Dear Trecilda P., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siriwan Damkoh (Ms.)

Friendly staff and very clean rooms

Customer review rating 4.5/5

Sam H. Friends - 01/11/2019 Confirmed reviews ALL

Relaxing stay albeit a little noisy due thin walls. Common problem in most ibis hotels. Staff attentiveness and very clean rooms outweighed the noise.

Dear San H., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sirwan Damkoh (Ms.)

Property was average

TripAdvisor rating 3.0/5

saurabh5sk Family - 14/10/2019 TripAdvisor review

The hotel do not have bell boys to fetch your luggage during the check out and check in. In addition they are very rigid in accepting security money by means of credit card guarantee or in Thai Bhat but i was offered freedom of depositing money in INR during our saty in Mercure Makassan and IBIS Krabi. The packed breakfast requested by us was also in very small quantity. Only excellent service was the travel desk managed by Mr. dean who used to offer competitive price for sight seeing and airport transfer.

Dear Saurabh5sk, We very much appreciate your comments regarding your recent stay at the ibis Kata. ibis is a limited service economy hotel provide great accommodation at an extremely competitive price point. Unfortunately bell service is not part of our brand standard . A deposit is indeed required this is to cover any incidental charges that may occur during the course of your stay. On the contrary we are glad to learn that you liked the warm & friendly service extended by our tour counter. Varun George kuruvilla General Manager

Most disgusting service

Customer review rating 0.5/5

Chloe Families - 13/10/2019 Confirmed reviews ALL

The reception staff and especially the reception manager have the most disgusting customer service I have ever received. I have worked for Qantas airways for over 8 years and I’ll ensure all colleagues/friends and family/reviews will understand how disrespectful and rude this team is. I was travelling with my 4 month child for the first time and they made the experience absolute hell for me and my family. Demanded to speak to the front desk managers and she just laughed and smiled at us while explaining our hurt and disappointment (I was crying due to the stress and tiredness from travelling for 30 hours) to be greeted by May and the reception manager who had ZERO compassion or empathy. THE WORST CUSTOMER SERVICE WE HAVE EVER RECEIVED. I’ll be contacting all corporate contacts to have ibis reviewed as a Partner due to their due to their inconsideration. We are industry staff, so we’d hate to see how they treat full paying customers. We ended up booking chanalai (we stayed with them last year) and we now wonder why we didn’t book them in the first place. Maybe send the ibis manager to a chanalai resort so she can understand how to treat a customer.!! We have been treated like king and queen there and will continue to stay with them and back them 100% as they ate better staff and better facilities all round. Will never book ibis again!!!!!

Dear Chloe P., Thank you for taking the time to tell us about your experience at ibis Phuket Kata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. please allow me to explain in this case as your booking is not automatic online payment, by the conditions payment should be done on booking date and manual charges by hotel but you credit card was declined and we are apologies that we aren’t advise you in advance, Your room reservation had been confirmed space in the system even payment not been done, in this case if you found the statement that hotel already charged kindly please contact us H7… we will do fully refund for you Guest satisfaction from customer service skill is top priority for us and your feedback has been shared with the concerned managers and corrective training will follow . Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siriwan Damkoh (Ms.)

Special coffee with breakfast

Customer review rating 4.0/5

Pornthep A. Families - 26/09/2019 Confirmed reviews ALL

Good location and personality

Dear Pornthep A., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Mr Terry M. and Ms Heather B.

Customer review rating 4.0/5

Heather B. Couples - 13/09/2019 Confirmed reviews ALL

We thoroughly enjoyed our stay. The staff were absolutely wonderful. We both had a bout of gastro, and they rang the Dr to come to us, and showed genuine concern for our welfare, which we appreciated very much. Re premises, we felt more fans in number, AND working in the foyer would provide more comfort for guests. Lift foyers to rooms could use some plants/greenery or artwork, as very austere and unattractive. The pool area is terrific, and the supply if big towels is convenient.

Dear Terry M., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Family Stay

Customer review rating 5.0/5

Saurabh A. Families - 07/09/2019 Confirmed reviews ALL

The stay was comfortable and the staff is extremely helpful. Thank you for making our stay memorable.

Dear Ambrish A., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Mr

Customer review rating 5.0/5

Shahab S. Couples - 26/08/2019 Confirmed reviews ALL

The staff were very helpful and friendly, especially Melisa from the reception. In fact the staff was the reason why we chose to stay in Ibis. The atmosphere in the reception and pool area was very pleasant aswel.

Dear Shahab Haji Ghasem S., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Nice Stay

Customer review rating 4.5/5

Anonymous Couples - 23/08/2019 Confirmed reviews ALL

Location is OK not far from the beach. The Kata beach is beautiful.

Dear Yaowadee S., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Good stay

Customer review rating 4.0/5

Adham Couples - 14/08/2019 Confirmed reviews ALL

It was a nice stay and the location is really good The hotel is quite and Melissa and her staff are very helpful The tour desk is also helpful but away expensive than outside but he is really kind man Thank you

Dear Adham H., Thank you very much for your comments and for your time and hope to see you back again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Excellent service

Customer review rating 4.5/5

John Solo - 02/08/2019 Confirmed reviews ALL

An above average Ibis experience

Dear John B., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Relaxed

Customer review rating 4.0/5

Anonymous Friends - 30/07/2019 Confirmed reviews ALL

The staff was very nice and helpful

Dear Agnes W., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

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