Hotel Mercure President Biarritz Plage 4 stars

Customer review rating 4.3/5 2,416 reviews

Hotel Mercure President Biarritz Plage
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+ 19 Services

Hotel extras

-Located in central Biarritz-facing the great beach-walking distance to the main sights-Bellevue and Casino convention centres 2 minutes away-ocean view rooms-family rooms-adjacent Indigo car park (extra)

Services in the hotel and nearby

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • BreakfastPaying
  • Room service
Leisure and activities
  • Massage (Nearby)Paying
  • GolfPaying
  • TennisPaying
  • Beach and water sports
  • Bowling (Nearby)Paying
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure President Biarritz Plage

18 Place Georges Clemenceau
64200
biarritz
france

Tel: +33559246640

Fax: (+33)5/59249046

  • GARE SNCF DE BAYONNE :  6 2 FOCH

  • GARE SNCF DE BIARRITZ :  6 2 FOCH

  • By plane

    BIARRITZ PARME At 4km / 2.49 miles

  • By train

    BIARRITZ LA NEGRESS At 3km / 1.86 miles

GPS :43.481926, -1.559665

Your meetings and events

Want to get your teams together? We can offer you the rooms at our 2nd hotel, MERCURE PLAZA BIARRITZ CENTRE, located very close to the hotel. Our team can organize all-inclusive study days and meetings.The largest room can seat up to 50 people theater-style, and 18 people in U formation. Additional sub-committees of up to 10 people in U formation can also be arranged.The rooms are equipped with video projector, screen, pens, notepads, still and sparkling mineral waters.

meeting room

From 1 to 50 

attendees

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Audio and video equipment

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Choose from our modern and spacious Standard and Superior Rooms. Opt for Superior to get a wider choice of services. A sea view is also on offer, subject to availability. We also have suites for added comfort.

Standard Room with a double bed.

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege room with 1 double bed, ocean view

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: On Beach, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 single beds.

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

FAMILY ROOM

  • Max. number of persons: 4
  • Area: From 40 / 431 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

REDUCED-MOBILITY FAMILY ROOM

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our guest reviews for
Hotel Mercure President Biarritz Plage

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,416 reviews

tripadvisor

TripAdvisor Rating 4.0/5

826 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay, well located and staff at our disposal.

Customer review rating 4.3/5

A. S. Families - 03/08/2020 Confirmed reviews ALL

Hotel very clean and staff reactive and available to support for any customer requests. However, we were given a room for disabled people and it was not really adapted for a family with 2 Kids.

Right in the centre, 2 mins to the beach

Customer review rating 4.3/5

Simon Couples - 02/08/2020 Confirmed reviews ALL

COVID “compliant” hotel and guests. Clean And modern. Parking can be a nightmare before 6 pm as it is very well used in the public facility next door. It costs 19 E per night. Baggage drop off not always Easy/possible if the space in front of the hotel is occupied on single lane one way street. Rooms are simple. Rooms at top of building get a sea view over the department store opposite. Not sure the view is worth the extra cost but my wife disagrees with me on this one.

Great stay in central place on the central beach of Biarritz

Customer review rating 4.3/5

E. Couples - 21/07/2020 Confirmed reviews ALL

Great location in the center of Biarritz, 2 steps from the main beach, recently renovated rooms, well furnished, we were worrying about the potential noise as it is very central, but did not face any issue. Breakfast buffet well furnished with great measures against COVID 19, helpfull staff.

Well located but disappointed

Customer review rating 4.3/5

Jeanne T. Couples - 11/07/2020 Confirmed reviews ALL

The hotel is perfectly located. The staff very pleasant. I am however disappointed by the quality of the room. Our room has a large brown stain on the wall as well as on the white veil curtain (which could be easily replaced) . A wall lamp was staying up in a thread and couldn't be moved. This is not the quality that I expect from Mercure or for 165 euros a night on a week day.

Good location

Customer review rating 4.3/5

Rebecca Couples - 08/03/2020 Confirmed reviews ALL

We have just returned from 2 nights stay here at the beginning and end of our trip to San Sebastián. The hotel is well located and the staff are very helpful with local information and restaurant recommendations

Fine building

Customer review rating 4.3/5

Jpw Couples - 04/03/2020 Confirmed reviews ALL

Nice welcome. Good room. Nice morning table but there was a lack of different bread, pastry when you came too late Too high the price for a small dog and awful that you had to pay twice when you have two small dogs

bed bugs

Customer review rating 4.3/5

Ana D. Business - 19/02/2020 Confirmed reviews ALL

Hello, although the room seems nice and comfortable, i had a terrible experience with what i assume were bed bugs from this hotel. I came home with dozens of bites all over my neck, arms, hands and face, after this stay. I have no intention to ever stay here again and will recommend to fellow Bayer employees to avoid staying in this hotel.

Dear Madam I have duly received your comments following your last stay in our hotel. I am very surprised as we never had any complaints regarding bites by guests having stay in the same room (806)before or after your stay. We never had this problem in our hotel and like every hotel we have a contract with a company to make some prevention on this subject. Would it be possible it came from somewhere else? I remain at your entire disposal and I do hope every thing is in order now for you With my best regards Armel de Laage General Manager

Welcoming & Comfortable stay

Customer review rating 4.3/5

J. K. L. Solo - 13/12/2019 Confirmed reviews ALL

I arrived late due to the flight being delayed. The reception was reassuring when I called to inform of my late arrival. I was welcomed by Christian; If it hadn't been for him, I wouldn't have been able to have a proper meal. He got me a nice cozy table at El Callejone eventhough the restaurant had already closed for the evening. For that, I'm so grateful to him for making my "day". This is my second stay & there will be more stays to come. Staff is truly gem at this hotel!

Too hot unhelpful staff at check in

Customer review rating 4.3/5

Cliff A. J. Couples - 02/11/2019 Confirmed reviews ALL

Hotel in a good location, but it was 25c outside and the air con had been switched off for the winter! Room was therefore extremely hot even with the window wide open. Receptionist on check was supposed to call us when our room was ready, didn’t bother. Reception was unattended on our return with our left luggage easy for someone to steal.

Another Heart Warming Stay at the Hotel Mercure President Biarritz Plage

Customer review rating 4.3/5

John B. Couples - 23/10/2019 Confirmed reviews ALL

Wife wife and I have always enjoyed our stays at the Hotel Mercure President Biarritz Plage. We really enjoyed our stay this time during our fall France trip. We love our room on the 8th floor with a beautiful view of the ocean. The service, room and location of the hotel are outstanding. We also appreciate that the parking garage is next to the hotel and the hotel is with walking distance to many beautiful sites.

Good hotel central location

Customer review rating 4.3/5

Anonymous Solo - 02/10/2019 Confirmed reviews ALL

The hotel was central but that came with traffic noise it’s not an issue if just staying a couple of nights but any more would be quite tiring

Great stay in lovely hotel

Customer review rating 4.3/5

Carl F. Families - 02/10/2019 Confirmed reviews ALL

Great check-in, lovely bedroom with excellent bathroom, great breakfast and very friendly staff in a hotel with a great location right in the centre of Biarritz

Customer review rating 4.3/5

John K. Couples - 02/10/2019 Confirmed reviews ALL

Very good .Room comfortable excellent breakfast. Staff very helpful,

Modern and clean hotel in the city centre

Customer review rating 4.3/5

Lisa S. Couples - 02/10/2019 Confirmed reviews ALL

The hotel is located in the city centre with easy access to a bunch of restaurants and bars. The two main beaches are easy to walk to, Grande Plage is about a 3 minute walk. The rooms are clean and cozy, the bed was very comfortable.

Not good

Customer review rating 4.3/5

Vinyb Couples - 30/09/2019 Confirmed reviews ALL

The bed was the hardest we’ve ever encountered in any hotel. did not sleep for two nights. Position of hotel was close to everything. Hotel was clean tidy and staff were friendly.

Very Disappointing

Customer review rating 4.3/5

Richard H. Couples - 29/09/2019 Confirmed reviews ALL

I have been a great fan of the accor group until now. We booked this property whilst driving en-route with the groups app which showed us lovely rooms and nice amenities including proper coffee making facilities. So we booked the only room that was showing on the app according to the pictures mentioned above. When we arrived we were really disappointed to find an extremely basic room had been allocated to us. Most unbelievable for a four star hotel was in the rooms we were given a kettle with paper cups to make coffee. All other cups/glasses where thin clear plastic usually found in 2 star hotels. We were paying a premium rate of over 200 euros for one night so kindly asked if we could change rooms or at least be given decent facilities like a coffee machine with proper china cups. We were then told we had booked a basic room online and that’s what the Mercure brand offers! Basically no more than an Ibis or Novatell the less expensive properties in the chain. But what really spoilt our trip was a conversation the next morning with a very condescending GM who seemed almost proud to point out that we should have been more careful when using the app. She said that we should have looked to book a superior room, but as this wasn’t available and not showing we didn’t know the two classes of rooms that the hotel offered. She simply would not accept that the app was very misleading however, the GM did say that people always complain about the lack of facilities and that I should write to the accor group to complain. Hence this note to you Finally she did agree that in any case that paper cups for a five start hotel was a very poor offering for the brand and eventually apologised. the app is misleading and the quality of the management staff is extremely poor.

We loved our stay. Room was perfect for us.

Customer review rating 4.3/5

Julaine P. Couples - 23/09/2019 Confirmed reviews ALL

It was only an overnight stay but we were very happy with our choice of your hotel.

Ok... but expected better

Customer review rating 4.3/5

John M. Friends - 18/09/2019 Confirmed reviews ALL

Great location and nice decor, however rooms tight with nowhere to sit other than the bed

Customer review rating 4.3/5

Brian H. Couples - 15/09/2019 Confirmed reviews ALL

Perfect in all aspects.

Mr

Customer review rating 4.3/5

M A. Couples - 14/09/2019 Confirmed reviews ALL

Smart efficient hotel. Perfectly located.

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