Hotel Mercure President Biarritz Plage 4 stars

Great location in the center of Biarritz, 2 steps from the main beach, recently renovated rooms, well furnished, we were worrying about the potential noise as it is very central, but did not face any issue. Breakfast buffet well furnished with great measures against COVID 19, helpfull staff.

The hotel is perfectly located. The staff very pleasant. I am however disappointed by the quality of the room. Our room has a large brown stain on the wall as well as on the white veil curtain (which could be easily replaced) . A wall lamp was staying up in a thread and couldn't be moved. This is not the quality that I expect from Mercure or for 165 euros a night on a week day.

We have just returned from 2 nights stay here at the beginning and end of our trip to San Sebastián. The hotel is well located and the staff are very helpful with local information and restaurant recommendations

Nice welcome. Good room. Nice morning table but there was a lack of different bread, pastry when you came too late Too high the price for a small dog and awful that you had to pay twice when you have two small dogs

Hello, although the room seems nice and comfortable, i had a terrible experience with what i assume were bed bugs from this hotel. I came home with dozens of bites all over my neck, arms, hands and face, after this stay. I have no intention to ever stay here again and will recommend to fellow Bayer employees to avoid staying in this hotel.

I arrived late due to the flight being delayed. The reception was reassuring when I called to inform of my late arrival. I was welcomed by Christian; If it hadn't been for him, I wouldn't have been able to have a proper meal. He got me a nice cozy table at El Callejone eventhough the restaurant had already closed for the evening. For that, I'm so grateful to him for making my "day". This is my second stay & there will be more stays to come. Staff is truly gem at this hotel!

Hotel in a good location, but it was 25c outside and the air con had been switched off for the winter! Room was therefore extremely hot even with the window wide open. Receptionist on check was supposed to call us when our room was ready, didn’t bother. Reception was unattended on our return with our left luggage easy for someone to steal.

Wife wife and I have always enjoyed our stays at the Hotel Mercure President Biarritz Plage. We really enjoyed our stay this time during our fall France trip. We love our room on the 8th floor with a beautiful view of the ocean. The service, room and location of the hotel are outstanding. We also appreciate that the parking garage is next to the hotel and the hotel is with walking distance to many beautiful sites.

The hotel was central but that came with traffic noise it’s not an issue if just staying a couple of nights but any more would be quite tiring

Great check-in, lovely bedroom with excellent bathroom, great breakfast and very friendly staff in a hotel with a great location right in the centre of Biarritz

Very good .Room comfortable excellent breakfast. Staff very helpful,

The hotel is located in the city centre with easy access to a bunch of restaurants and bars. The two main beaches are easy to walk to, Grande Plage is about a 3 minute walk. The rooms are clean and cozy, the bed was very comfortable.

The bed was the hardest we’ve ever encountered in any hotel. did not sleep for two nights. Position of hotel was close to everything. Hotel was clean tidy and staff were friendly.

I have been a great fan of the accor group until now. We booked this property whilst driving en-route with the groups app which showed us lovely rooms and nice amenities including proper coffee making facilities. So we booked the only room that was showing on the app according to the pictures mentioned above. When we arrived we were really disappointed to find an extremely basic room had been allocated to us. Most unbelievable for a four star hotel was in the rooms we were given a kettle with paper cups to make coffee. All other cups/glasses where thin clear plastic usually found in 2 star hotels. We were paying a premium rate of over 200 euros for one night so kindly asked if we could change rooms or at least be given decent facilities like a coffee machine with proper china cups. We were then told we had booked a basic room online and that’s what the Mercure brand offers! Basically no more than an Ibis or Novatell the less expensive properties in the chain. But what really spoilt our trip was a conversation the next morning with a very condescending GM who seemed almost proud to point out that we should have been more careful when using the app. She said that we should have looked to book a superior room, but as this wasn’t available and not showing we didn’t know the two classes of rooms that the hotel offered. She simply would not accept that the app was very misleading however, the GM did say that people always complain about the lack of facilities and that I should write to the accor group to complain. Hence this note to you Finally she did agree that in any case that paper cups for a five start hotel was a very poor offering for the brand and eventually apologised. the app is misleading and the quality of the management staff is extremely poor.

It was only an overnight stay but we were very happy with our choice of your hotel.