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Novotel Bangka - Hotel & Convention Centre Hotel 4 stars

Customer review rating 4.4/5 4,100 reviews

ALLSAFE approved hotel

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Novotel Bangka - Hotel & Convention Centre
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+ 24 Services

Hotel extras

  • Outdoor pool, fitness centre and spa

  • 3000 m2 Convention Centre

  • Asian and International cuisine at The Square Restaurant

  • 15-minute drive to Depati Amir Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Depati Amir Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Jogging track (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Business center with support staff

Hotel location

Novotel Bangka - Hotel & Convention Centre

Jl. Soekarno Hatta Km. 5
Pangkalpinang
Kep. Bangka Belitung
33137 pangkalpinang
indonesia

Tel: +62717436888

Fax: (+62)717436889

Check-in from 15h00

Check out up to 12h00

  • By plane

    DEPATI AMIR AIRPORT At 8km / 4.97 miles

  • By plane

    Depati Amir Airport At 0km / 0 miles - Shuttle free

  • By plane

    SOEKARNO HATTA INTL AIRPORT At 742km / 461.06 miles

GPS :-2.156899, 106.130981

Your meetings and events

Allow Novotel meeting specialist to provide expert guidance for your conference, meeting, and seminars. We care about your success, and our teams are driven by your needs and desires. We can advise, organize, provide high tech equipment, and more.

Room descriptions and layouts

9 

meeting rooms

From 1 to 1,900 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

The Square Restaurant

Type of cuisine: International

A culinary blend of Asian and International cuisines, The Square presents a true feast inspired by recipes from all over the world. Located on the first level of the Novotel Bangka, this restaurant is stylishly decorated with a pleasing ambience.

Our guest reviews for
Novotel Bangka - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,100 reviews

TripAdvisor Rating 4.0/5

310 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Anonymous Business - 30/08/2021 Confirmed reviews ALL

The staff is so proffesional, friendly, and kind.

Dear Mrs. MEINI PERMATA S., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good to stay

Customer review rating 4.5/5

Philip C. Business - 24/07/2021 Confirmed reviews ALL

Friendly & helpful staff (Security, Front Office, Cafe and Restaurant) Clean & comfort place.

Dear Mr. C. PIN L., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.5/5

Ali A. S. Business - 17/07/2021 Confirmed reviews ALL

My first time staying in bangka and i am glad to stay in novotel as part of accor hotels group.

Dear Mr. ALI AL RUSID S., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Pka Business - 04/07/2021 Confirmed reviews ALL

Friendly service from all hotel staff, clean and comfortable rooms, and health protocols in accordance with government regulations

Dear Mr. PINTO KUSUMA A., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean, nice and relaxing stay

Customer review rating 4.5/5

Sis Business - 04/06/2021 Confirmed reviews ALL

Easy and quick check in. Room and bathroom were very clean. Laundry same day, fast and clean. Overall very happy staying at Novotel Bangka

Dear Mrs. TINNEKE L., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good stay and healty place

Customer review rating 4.0/5

Atik H. Business - 24/05/2021 Confirmed reviews ALL

good for protocol healty from covid

Dear Mrs. ATIK h., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.0/5

Hindra C. Families - 20/04/2021 Confirmed reviews ALL

The Air condition is not fully function, cause I set the temperature at 27 but the room was still cool, I've waited for about 4 haours but the temperature still indicated 22

Dear Mr. HINDRA C., Thank you for taking the time to tell us about your experience at the Novotel Bangka - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Sri A. S. Business - 17/04/2021 Confirmed reviews ALL

Its a good stay for my bussiness trip. I can sleep well. All the facility at my room is in a good condition, so i guess it has been properly maintained. All the staff is great too. But, i wish i can use the swimming pool at nite since its my bussiness trip, so i always arrived at the room after 7 pm. Beside that, me and my mate, somehow felt uncomfortable when we realized that the bathroom is transparant.

IBU SRI A. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Bangka - Hotel & Convention Centre. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin tanggapan ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Namun kami ingin sedikit menjelaskan perihal fasilitas kamar mandi kami yang transparan, bahwa dikamar mandi terdapat tirai kamar mandi dan kami yakinkan bahwa tirai tersebut berfungsi dengan baik agar dapat menutup dan dibuka sesuai kebutuhan tamu kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami,

Good services

Customer review rating 4.5/5

Nella Families - 11/04/2021 Confirmed reviews ALL

Perfect, only minus in parking area.. Hotel parking area not so close with hotel lobby, but hotel services really amazing.. give them five star

Dear Mrs. NELLALIA O., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

standar

Customer review rating 3.0/5

Sasi Families - 11/04/2021 Confirmed reviews ALL

Your ac is bad and also the refrigerator so not usefull please do properly as the hotel 5 star do

Ibu Teti R. yang terhormat,  Terima kasih telah memberikan waktu Ibu untuk memberi tahu kami mengenai pengalaman Anda di Novotel Bangka - Hotel & Convention Centre. Kami menyesal bahwa Ibu mengalami hal yang tidak memenuhi harapan, perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Novotel, kami berusaha memberikan layanan yang lebih baik kepada setiap tamu, oleh karena itu, tanggapan Ibu sangat penting bagi kami. Namun izinkan kami menjelaskan mengenai Air Conditioning (AC) yang kurang dingin, saat ini kondisi AC kami memang sedang dalam perbaikan dan pergantian alat pendingin (chiller), oleh karena itu suhu AC yang dihasilkan saat ini kurang maksimal.  Kami yakinkan bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami berterima kasih atas kesediaan membagi pengalaman Ibu kepada kami dan kami berharap agar Ibu memberi kami kesempatan untuk melayani lebih baik dalam waktu dekat.  Hormat kami, Novotel Bangka's Management

The facilities are Not well checked

Customer review rating 2.5/5

I. Business - 04/04/2021 Confirmed reviews ALL

The aircon inside the room definitely has a problem, set it to the lowest temp, 16° C, but it feels like 25-26 Happened also on my previous stay before this, i put the complain and it seems like nothing has changed and then now i just expereinced it again. So, 2 times. The headshower was damaged and didnt work as it should be. Terrible. i complained and then 5 mins the technician came. Good response for this.

BAPAK I. yang terhormat, Terima kasih telah memberikan waktu Bapak untuk memberi tahu kami mengenai pengalaman Anda di Novotel Bangka - Hotel & Convention Centre. Kami menyesal bahwa Bapak mengalami hal yang tidak memenuhi harapan, perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Novotel, kami berusaha memberikan layanan yang lebih baik kepada setiap tamu, oleh karena itu, tanggapan Bapak sangat penting bagi kami. Namun izinkan kami menjelaskan mengenai Air Conditioning (AC) yang kurang dingin, saat ini kondisi AC kami memang sedang dalam perbaikan dan pergantian alat pendingin (chiller), oleh karena itu suhu AC yang dihasilkan saat ini kurang maksimal. Kami yakinkan bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami berterima kasih atas kesediaan membagi pengalaman Bapak kepada kami dan kami berharap agar Bapak memberi kami kesempatan untuk melayani lebih baik dalam waktu dekat. Hormat Kami,

Room has problem

Customer review rating 2.5/5

Darsono T. Couples - 01/04/2021 Confirmed reviews ALL

i always stay here when i come back to Pangkal Pinang, Novotel is the first choice. But this time, it is not a good experience. I checked in to room 7007, and directly get problem. AC is not cold. Then they reception Angel is very helpful, she changed our room to 6006. We go out for some meetings and then come back later in the evening. Its a busy and hectic day and very tiring. we take shower at 9.30pm and shower doesn't have HOT WATER, only cold water. its too tired to complain. .. next day, AC is HOT again in the room. we complained downstair. Again Angel is very helpful, she send technician, when we are not in the room. when we comeback, they put one portable AC. its cool, but not convenience. why? its noisy (the portable AC has a created a noise), we can't sleep, so we ended to turn off the portable AC. I believed as a 4-5 stars hotel, this is a basic things that should not happen. i really regret to stay at Novotel this time, Second night we are too tired to ask for another room.

BAPAK DARSONO t. yang terhormat, Terima kasih telah memberikan waktu Bapak untuk memberi tahu kami mengenai pengalaman Anda di Novotel Bangka - Hotel & Convention Centre. Kami menyesal bahwa Bapak mengalami hal yang tidak memenuhi harapan, perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Novotel, kami berusaha memberikan layanan yang lebih baik kepada setiap tamu, oleh karena itu, tanggapan Bapak sangat penting bagi kami. Namun izinkan kami menjelaskan mengenai Air Conditioning (AC) yang kurang dingin, saat ini kondisi AC kami memang sedang dalam perbaikan dan pergantian alat pendingin (chiller), oleh karena itu suhu AC yang dihasilkan saat ini kurang maksimal. Kami yakinkan bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami berterima kasih atas kesediaan membagi pengalaman Bapak kepada kami dan kami berharap agar Bapak memberi kami kesempatan untuk melayani lebih baik dalam waktu dekat. Hormat Kami,

Good

Customer review rating 4.0/5

Ardi Business - 24/03/2021 Confirmed reviews ALL

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Dear Mr. Ardi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Well known hotel

TripAdvisor rating 3.0/5

LydiaBun Business - 14/12/2019 TripAdvisor review

Since I travelled to pangkal pinang frequently, novotel will be the first in mind. Comfort bed and cleanliness is top notch. Location also premium, near the airport and close to city area. Recommend when you plan to visit bangka..

Dear Mrs. Lydia, Thank you for taking the time to tell us about your experience at the Novotel Bangka - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Toat Edi Wijaya General Manager

Great Stay

TripAdvisor rating 5.0/5

Rajwant87 Friends getaway - 27/02/2019 TripAdvisor review

First visit to Pangkal Pinang. Stayed for 2 night in this hotel. My room is spacious and I get the room that facing the hill. Great view in the morning. Breakfast spread is good with local and international selection.

Thank you very much for posting 5 star review for Novotel Bangka. it's always a pleasure to received a perfect score. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are so happy you enjoyed your stay and look forward to welcoming you back soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Toat Edi Wijaya, General Manager

Holiday to Pangkal Pinang

TripAdvisor rating 3.0/5

AwaluddinB2 Family - 16/02/2019 TripAdvisor review

In general, the services and facilities provided by this hotel are good. The hotel's staff are also professional, easy to talk and able to help and assist when asked. However, the room is considered small and also no extra bed service at this hotel. Without extra bed service, it may be suitable for hotel/s guest with family and more than 1 kid.

We very much appreciate your comments and perfect score review regarding your stay at the Novotel Bangka Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Toat Edy Wijaya, General Manager

a hotel with many smiles

TripAdvisor rating 4.0/5

Pitra Z Couples - 11/05/2018 TripAdvisor review

a hotel with excellent service and friendly, strategic and quiet location, very helpful hotel staff from us to hotel until we check out from hotel, good and varied breakfast menu. clean and spacious hotel rooms with complete facilities

Thank you for posting a nice review of your stays at Novotel Bangka. We are delighted that you are enjoy your stay with us, and that you have had the opportunity to experience so many of the fabulous facilities that Novotel Bangka has to offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We very much appreciate your kind compliments and we can't wait to welcome you back for many more visits and stays to come. Best Regards, Toat Edi Wijaya, General Manager

Great Hospitality at Novotel Bangka

TripAdvisor rating 4.0/5

Hot100 Friends getaway - 04/05/2018 TripAdvisor review

One and only international hotel on this island of Bangka. 10 minutes away from the airport. 3 minutes drive to town where you can get your necessary basic shopping and food. No trendy malls on this island. Basically a good base for chinese indonesians to reside and do businiess and of course for locals to play on the wonderful beaches. Hotel itself is wonderful - great breakfast with a good mixture of local and international food. Huge lobby with great service by the receptionists and barmen. Room is standard Novotel new type - good sized no bathtub unless its a suite. Was upgraded to Superior from Standard and was presented with free minibar, fruits and cakes of the day - since im a Gold Accor Club member. :) Great swimming pool to chill - courteous staff and security on duty. With all the great things listed above, i do would like to highlight that the room airconditioning was not too great. it does not reach the optimum air conditioned room. Its more like, 27 degress even tho the air cond screen remote control showed 16 degrees ... with the steaming hot tempreature outside that could reach 38 degrees on some days, a good strong air cond system is surely appreciated. Hotel do not have any cars or van for renting by the day. Receptionists informed that the only van mini bus they have is to ferry guests to and from the airport. Well good to have such service but please, in the name of Novotel, change that van. It looks like it has seen better days! It stank and the aircond is warm rather than cooling. Grab is available and it can be quite cheap for a 1 way trip to get your groceries and needful stuffs. Place is basically quiet and good for resting.

May I begin by thanking you for your review on TripAdvisor for your stay at the Novotel Bangka Hotel & Convention Centre. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Novotel Bangka is renowned. It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your sharing your concerns and I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Resort in Bangka Island

TripAdvisor rating 4.0/5

yani192 Family - 04/01/2018 TripAdvisor review

Nice staff, reception, porter, driver of shuttle and cleaning service comfortable sleep. This hotel near from Depati Amir Airport It is easy to find meal arround the hotel Novotel Bangka has completly facilities, such as swimming pool, fitness, sauna

We very much appreciate your comments regarding your stay at the Novotel Bangka Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Toat Edi Wijaya, General Manager

Novotel Pangkal Pinang

TripAdvisor rating 5.0/5

adzaniagasatya Business - 03/12/2017 TripAdvisor review

Beyond my expectation, the food is amazing and humbly staff. Really worth to stay. I am sure will be back again if I am going to Pangkal Pinang. Looking forward to staying there again in the near future.

We very much appreciate your comments and perfect score review regarding your stay at the Novotel Bangka Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Toat Edy Wijaya, General Manager

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