Pullman Shanghai Skyway Hotel 5 stars

Customer review rating (ALL Rating) 4.7/5 4,410 reviews

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Pullman Shanghai Skyway
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+ 24 Services

Hotel extras

  • Enjoy the convenience of thiscentral Shanghai landmark

  • Gaze over Shanghai from your hotel room.

  • Meetings happen in 17 flexible, fully equipped event spaces

  • A part of facilities will be upgraded and renovation's starting from Oct 8,2020 to Feb 8,2021.

  • Hotel Executive Lounge is not yet open for business until further notice.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Shanghai Skyway

15 Dapu Road
Huangpu District
200023 shanghai
china

Tel: +862133189988

Fax: (+86)21/53010000

Check-in from 14h00

Check out up to 12h00

  • PULLMAN SHANGHAI SKYWAY:  96/43 Da Pu Road

  • PULLMAN SHANGHAI:  9 Da Pu Road

  • PULLMAN SHANGHAI SKYWAY:  4 Lu Ban Road

  • By plane

    HONGQIAO At 20km / 12.43 miles

  • By plane

    HONGQIAO AIRPORT At 13km / 8.08 miles

  • By plane

    HONGQIAO AIRPORT At 20km / 12.43 miles

  • By plane

    PUDONG INTL AIRPORT At 41km / 25.48 miles

  • By plane

    PUDONG INTL AIRPORT At 41km / 25.48 miles

  • By plane

    PVG INT'L AIRPORT At 45km / 27.96 miles

  • By car

    INNER RING ROAD At 0.5km / 0.31 miles

  • By train

    HONGQIAO At 20km / 12.43 miles

  • By train

    SHANGHAI RAILWAY At 6km / 3.73 miles

GPS:31.205011, 121.470294

Companies

  • ADIDAS GROUP 3.0 km / 1.86 mi
  • AIA 0.5 km / 0.31 mi
  • ANHEUSER-BUSCH 5.0 km / 3.11 mi
  • BOSTON SCIENTIFIC 2.5 km / 1.55 mi
  • CAPGEMINI CHINA 0.5 km / 0.31 mi
  • CEVA LOGISTIC 2.5 km / 1.55 mi
  • ELI LILLY 0.5 km / 0.31 mi
  • MCKINSEY AND CO 2.0 km / 1.24 mi
  • SKF (CHINA) SALES 3.0 km / 1.86 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Located on ground level, Grand Ballroom offers a pillar-less space that can accommodate 550 people. It has a big LED screen (P4) and its windows allow natural light to come through all day long, there is a direct access to the garden area.Hua Fu Hall is located on the 3rd floor, it is a multi functional space with a traditional Chinese decor, it has a Chinese-pattern wooden wall, side to side windows, a goldfish tank and a spacious foyer.The Oasis Hall is also located on the 3rd floor; it offers a rectangular shape and also allows different layouts depending on the use. It also has four private rooms close by as well as a big foyer, perfect for receptions.

Room descriptions and layouts

16 

meeting rooms

From 1 to 454 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof areas for greater confort

  • An extensive array of audio, video and projection equipment

  • Podium

  • Lectern

  • Day light

  • Slide projector

  • Video equipment

  • Overhead projector

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Every room and suite provides state-of-the-art technology what you need to stay connected with families and colleagues. The spacious room is well appointed combining comfortable stay, and offers stunning city views.

Our guest reviews for
Pullman Shanghai Skyway

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,410 reviews

TripAdvisor Rating 4.5/5

1,720 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well Located, Nice Service

Customer review rating 5.0/5

Yu Y. Business - 13/09/2021 Confirmed reviews ALL

The hotel is located in Da Pu Road, it's very convenience to reach everywhere in Shanghai. I stayed in this hotel for several times, FOM Oliver is very nice and help to upgrade the business suite. Skyway Pullman is my best choice during the business trip.

Dear Mr. Yu, My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed your stay with us. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Convenient location

Customer review rating 4.0/5

Tai-yu C. Solo - 01/09/2021 Confirmed reviews ALL

Friendly staff, convenient location, spacious rooms, all is good - be better if rooms can be renovated.

Dear Mr. C., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed your stay with us. On the other hand, We are currently doing a step by step renovation of our facilities in order to give each guest a better stay experience. We have recently re-opened our newly renovated lobby and dining facilities. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Room for imptovements

Customer review rating 4.0/5

J. M. Business - 06/08/2021 Confirmed reviews ALL

Good reception, but not enough english speakers and no experience with membership levels. Club operation iin the Cafe erratic so far 3 days for dinner and much room for improvement in the service. I would like to discuss this with F&B manager. No real bar in the house. Housekeeping/cleaning helpful and good humoured despite the language barrier.

Dear Mr. M., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I sincerely apologize if we were not able to reach your expectation regarding the service. I have already addressed this matter with the related department for immediate action. It was nice to meet you today and it was a pleasure to know more details regarding your experience. Your feedback is important to us for continuous improvements. On the other hand, I am glad to know that you have enjoyed the services provided by our Housekeeping and Duty Manager. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Good location

Customer review rating 4.5/5

J. Z. Business - 09/05/2021 Confirmed reviews ALL

Overall I feel very happy of my stay at Pullman Skyway. The room and dining enviroment are quite good. But I think breadfast needs to improve, personally.

Dear Mr. Z., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed your stay with us. On the other hand, I will share your feedback with our Kitchen team regarding the breakfast. Please rest assured that we will do continuous improvements. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Well located

Customer review rating 3.5/5

Anonymous Friends - 16/03/2021 Confirmed reviews ALL

The air-conditioner was not really working and the room was extremely hot.

Dear Ms. F., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I sincerely apologize that we were not able to reach your expectation regarding the room. Please be noted that in our continues dedication to participate in saving energy to save the Planet, we do have a centralized system for our air-condition and the heating. We do have a cooler available upon request. I will share your feedback with the team and we will strengthen the monitoring of guest experience regarding the guest feedbacks for the room temperature. We appreciate your sharing your concerns, and i hope that you will give us another chance to make it up with you. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Perfect welcome!

Customer review rating 5.0/5

Damien &. F. Families - 27/10/2020 Confirmed reviews ALL

Everything was perfect from the start to the end. The welcome was warm by the Director of Operations Adam, the breakfast service was great in a very good english, the check out was also perfect. Looking forward the next visit.

Great hotel made wonderful by excellent staff.

TripAdvisor rating 5.0/5

felixlktang 06/02/2020 TripAdvisor review

Had stayed in Pullman Skyway previously and thus was familiar with the hotel. What made the stay very memorable was the impeccable service provided by Krystal, who was an intern at the hotel back in December. She was very attentive to our needs whilst on duty, and as a family with 2 young kids, she always went the extra mile to make sure we were comfortable, and to even proactively helping us in many little things. (Such as fetching a glass of warm water for my older boy when she noticed he might be feeling cold) It is such acts of hospitality that I've come to trust Accor group of hotels and I'm very pleased to see Accor's standards living up in the next generation of young hospitality interns. Will definitely be happy to stay at the Pullman Skyway once again!

Dear Mr./Ms. Felixlktang, My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you've had a memorable experience in our hotel special mention the attentive and impeccable service provided by Krystal. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: gem@pullmanshanghaiskyway.com. Best regards, Joselle Basa Guest Experience Manager

Housekeeping dept & English standard needs serious improvement

Customer review rating 1.0/5

Anonymous Friends - 27/01/2020 Confirmed reviews ALL

Hotel amenities and location were great but were not enough to make up for the terrible experiences caused by the housekeeping dept and the bad English standard of the hotel staff. The nightmare with the housekeeping dept started at the point of check-in: rooms were not ready at the standard check-in time of 14:00 and we had to wait for another 30min in a very crowded lobby with insufficient sitting area. Another hotel guest next to us had been waiting for his room for an hour plus, as the room previously given to him had a terrible cigarette smoke stench when it was supposed to be a non-smoking room. During our stay, the housekeeping dept started to show signs of their bad habit - throwing away guests' stuff whenever they felt like it even if the stuff was very far away from the nearest trash bin, starting with brand new straws (in their packaging) left on the pantry table top for the drinks that we bought and placed in the room fridge. The final straw came on New Year's Day when housekeeping threw our limited edition cans away - these were rinsed and placed behind 3 brand new bottled drinks on a round side table that was at least 5m away from the nearest thrash bin - so as to prevent housekeeping from thinking that they were to be thrown away. Without standing right in front of the side table, it would have been virtually impossible to know that there were limited edition cans behind the 3 brand new bottled drinks. We came back on the night of New Year's Day and discovered that the limited edition cans had gone missing... After multiple phone calls to the hotel's service center, we were finally compensated with the limited edition cans BUT the front desk expected us to go down to level 1 to collect the compensation... One wonders if they had forgotten who created the nightmare in the first place - their own staff or the hotel guest? Furthermore, the hotel staff mending the service hotline and the front desk could only speak very, very limited English and could not handle any deviation from the standard English phrases they have learnt, much less handle a complaint lodged over the phone in English. We ended up having to lodge the complaint in Mandarin and dealing with the entire encounter right up to the compensation in Mandarin. One wonders what would have happened if housekeeping did the exact same thing to a non-Mandarin-speaking guest? Let the non-Mandarin-speaking guest suffer his loss in silence since the hotel staff cannot understand the guest's complaint made in English despite being a global hotel chain? Our advice to all future guests (especially non-Mandarin-speaking guests): lock everything up in your luggage if you do not wish to come back one day and discover that things have gone missing or deal with the hotel staff who speak very, very limited English.

Dear Ms. T., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I sincerely apologize if we were not able to reach your expectation during your stay. Please rest assured that i will address this matter directly and share your feedback with the Management team for immediate action. In addition, we will also strengthen our training. Your feedback is important to us for continuous improvement. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

was disappointed with the overall experience

Customer review rating 1.5/5

Anonymous Business - 22/01/2020 Confirmed reviews ALL

I have stayed at Pullman skyway for past years, but this time, overall experience was very disappointed, very old towels, shower is slow, hot and cold water not consistent, I have reported but not more improvement... I am thinking to switch hotels now

Dear Ms. F., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the Management team, I sincerely apologize if we were not able to reach your expectation regarding the facilities. I have already informed our Engineering team to do a thorough check of the water pressure in the room you stayed last time. Please be noted that we are doing step by step actions to renovate our facilities in order to give each guest a better stay experience. We are hoping that you will give us another chance to make it up to you. We are looking forward to welcome you back. In the future if i can be of any assistance in your future bookings in our hotel, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Satisfied

Customer review rating 4.5/5

Stephanie K. Families - 22/01/2020 Confirmed reviews ALL

Good service and friendly staff

Dear Ms. K., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed your services provided by the team. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

good location and very attentive service staff

Customer review rating 5.0/5

Vincent T. Business - 22/01/2020 Confirmed reviews ALL

impressed with the service rendered from conceirge, front office reception and cafe service staff especially a Filippino cafe waitress by the name of Issa. Always greet you with a very warm smile and ensure that you are served with a cup of hot coffee during my breakfast buffets during my stay. Cafe had also added extra vegetarian foods for those who are vegans during breakfast, lunch and dinner. Well done.

Dear Mr. T., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed your our convenient location and the attentive service that the team have provided special mention our Concierge, Reception and our Gingembre 15 Restaurant Supervisor, Izza. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Very nice hotelstay-staff with great hospitalty

Customer review rating 4.5/5

Leander L. Business - 21/01/2020 Confirmed reviews ALL

Great Hotel in great location. Very well maintained. Super friendly staff especially in the executive lounge - what a great and helful team!

Dear Mr. L., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you enjoyed our convenient location and the services provided by the team special mentioned our Executive lounge team. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

It was really good!

Customer review rating 4.0/5

June Couples - 17/01/2020 Confirmed reviews ALL

The experience was really great. Just a comment to help improve on the concierge service. I was waiting for the team to help store my luggage, but all of them were busy except one staff. However, the staff ignored our presence and continue to look at his handphone. We just waited patiently, and overheard him telling his colleague to attend to us when he is free. Perhaps the staff could have just acknowledged our presence and kindly let us know that they were all busy and to give them some time instead of just looking at his handphone the entire time.

Dear Ms. O., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the Management team, I sincerely apologize for the misunderstanding with the service. I do understand your side. I have investigated, during that time the staff was assisting another guest to get a taxi by using his phone. It is clear that we have missed to acknowledged and explain . Please rest assured that we will strengthen our service training in order to prevent similar situation like this. I hope that you will give us another chance. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Normal Stay

Customer review rating 4.0/5

Peiling Friends - 16/01/2020 Confirmed reviews ALL

Amenities were provided on demand which was good but otherwise average pullman experience.

Dear Ms. C., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Homely

Customer review rating 4.5/5

T. Families - 14/01/2020 Confirmed reviews ALL

Great counter service. Early check-in at 10am was made possible with the help of the young guy counter staff when we arrived at 9am on 21 Dec 2019. The weather was cold and rainy.

Dear Ms. T., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed our front desk service. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Satisfied at the executive lounge

Customer review rating 4.0/5

T. C. S. Couples - 14/01/2020 Confirmed reviews ALL

Satisfied with the food & drinks serve in the upper floor Executive Lounge .

Dear Mr. T., My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed the food and drinks being offered at the Executive lounge. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: ge… . Best regards, Joselle Basa Guest Experience Manager

Experience in Pullman Shanghai

TripAdvisor rating 5.0/5

Denny1306 Family - 14/01/2020 TripAdvisor review

The room is clean, service very fast, near from the MRT and Mall, and there is a unique market nearby, very highly recommended, using Accor member has a lot of benefits, I will come back to this hotel, thank you very much...

Dear Denny1306, My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed the room, our convenient location and the services provided by the team. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: gem@pullmanshanghaiskyway.com. Best regards, Joselle Basa Guest Experience Manager

Excellent Location and Service from Hotel

TripAdvisor rating 5.0/5

Flyer56031 Family - 24/12/2019 TripAdvisor review

Location very good near METRO and underground shopping and eateries. Walking distance like 5 mins. Service at the door is good. Cold weather he will call in the Taxi to come in and pick up without extra charges. Only thing is the Room is very humid. No window and the room air is not circulating therefore making it very humid. Immediate response was a Portable Air Blower was brought into my room. It helps a bit. Thank You Pullman.

Good hotel with reasonable price

TripAdvisor rating 5.0/5

SMYiu Business - 08/12/2019 TripAdvisor review

In Shanghai, it is not easy to get an excellent hotel room under RMB$1,000. I highly recommend Pullman and also there are lots of restaurant and a tourist spot nearby the hotel within walking distance. The service of the hotel is excellent too.

Dear Mr./Ms. SMYiu, My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to extend our appreciation for taking a time to share your stay experience. I am glad to read that you have enjoyed our convenient location and the services provided by the team. We are looking forward to welcome you back. If there is something else I may assist you with, please feel free to contact me directly on my email: gem@pullmanshanghaiskyway.com . Best regards, Joselle Basa Guest Experience Manager

Pullman Shanghai Skyway Reunion

TripAdvisor rating 3.0/5

Jolene1234 Couples - 01/12/2019 TripAdvisor review

Has stayed in this hotel couple of years ago. For the recent 5 nites stay, I didn't feel the warm attraction of this hotel. If for leisure, Shanghai is just for shopping and probably will try other hotel next trip back to this city.

Dear Mr./Ms. Jolene1234, My name is Joselle and I am the Guest Experience Manager of Pullman Shanghai Skyway. In behalf of the team, I would like to apologize if we were not able to reach your expectation regarding your stay impression. It would be a pleasure to know more further details about your recent stay. Your comments and suggestions are important to us for continuous improvement. We are hoping that you will give us another chance to make it up to you. We are looking forward to welcome you back. It would be a pleasure to here from you soon. My email address is gem@pullmanshanghaiskyway.com . Best regards, Joselle Basa Guest Experience Manager

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