Hotel - Novotel Suites Den Haag City Centre
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Den Haag City Centre Hotel

4.5/5 720 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
    • Russian
  • LATE CHECK-OUT UP TO 5PM
  • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Massage
  • Boat excursions
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
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Payments can only be done by credit or debit card (debit card only at check-in). We do not allow cash payments.

Hotel location

Our suites

Our modern suites are designed for you to work, relax or socialise. You can enjoy the view of the bustling shopping street of The Hague. All the suits are equipped with free Wi-Fi, microwave, flatscreen TV, refrigerator, bathroom with bath and rainshower.

  • 118 suites
  • 100% non-smoking hotel
  • 1 suites for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Microwave in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 5,043 reviews

Our guest reviews for
Novotel Suites Den Haag City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 720 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
S H. Families - 04/12/2019 Confirmed reviews ALL
« Great stay »

We liked the spacious rooms, the breakfast and self serve coffee/tea. We stayed 1 night on our way from Bruges to Amsterdam. The location was very convenient to Mauritshuis as well as many restaurants and shops.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SZUPING H., We very much appreciate your comments regarding your stay at the Novotel Suites Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin and the team at Novotel Suites Den Haag

Eli Business - 03/12/2019 Confirmed reviews ALL
« Once again an amazing experience! »

I had the pleasure to stay at this hotel for the third time and this time again it exceeded my expectations. I had a very pleasant stay and see myself returning again next year. Thank you for the details and your care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELICA R., Thank you for choosing us for a 3rd time and thank you for leaving such a great review! I will certainly share this with the team! We really hope we will be fortunate enough to welcome you back again next year too! See you then, Benjamin and the team at Novotel Suites Den Haag

Anonymous Families - 01/12/2019 Confirmed reviews ALL
« very good stay »

Very good stay. Located in the very city center, very friendly staff. Nice room and common room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VINCENZO G., We very much appreciate your comments regarding your stay at the Novotel Suites Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin and the team at Novotel Suites Den Haag

Raul P. Business - 28/11/2019 Confirmed reviews ALL
« Like home »

Was really nice, warm, clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Benjamin and the team at Novotel Suites Den Haag

Lotfi Families - 27/11/2019 Confirmed reviews ALL
« Excellent location and nice room »

I really liked the room smart setup, small but very efficient as I had mini bar/mini sink/ Nespresso coffee machine. Bath and shower and separate toilet with sink, Sofa bed, table can be lowered like tea table (like seats). Enough light by the 2 windows despite opening on the back. I like the focus on environment consideration: you get a 5 euro voucher to spend in bar if you don't ask cleaning your room (when staying more than 1 night). Location is much better than expected, in middle of all shops, outlets, malls, supermarkets, restaurants, bars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LOTFI D., We very much appreciate your comments regarding your stay at the Novotel Suites Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin and the team at Novotel Suites Den Haag

Els Business - 27/11/2019 Confirmed reviews ALL
« Disappointing »

For some reason, the booking from my workplace did not go ahead and so my booking could not be found. There was another room available so i asked if i could have that room at the normal discount rate of my company. The lady could see some of my colleagues and the rate they were paying but refused to book my room at that same discounted rate which i found very disappointing. The men behind the reception was a lot more friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELS J., Thank you for taking the time to tell us about your experience at the Novotel Suites Den Haag City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benjamin and the team at Novotel Suites Den Haag

Tarek Y. Couples - 26/11/2019 Confirmed reviews ALL
« It was in general pleasant »

We arrived at 12:15 noon but were told that we could not check in before 2 p.m. We stored the luggage and came back 3 p.m. but were told again that our assigned room was not ready. After our insistence we were give room 212 which we had stayed in last April. The room was nice and clean. However the sink of the main bathroom got clogged on the 1st night which was fixed the following day. The hotel staff as usual were pleasant and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. Y., We very much appreciate your comments regarding your stay at the Novotel Suites Den Haag City Centre. . Thank you again for sharing your experience and for choosing us for a second stay, I am most sorry about the problem with the sink in your room however and even more so that the check in process was not so smooth. Thank you for bringing this to our attention we can certainly use this to better our service levels. We really hope we are fortunate enough to get another chance of wowing you sometime soon! We wish you all the best. Sincerely, Benjamin and the team at Novotel Suites Den Haag

Yehuda Business - 21/11/2019 Confirmed reviews ALL

Good: comfortable room, friendly and cooperative staff Needs improvement: AC needs readjustment every entry (goes back to some default), for some reason the link suggesting early check-in led to a page in Russian with prices in Rubals(!!!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear YEHUDA S., We very much appreciate your comments regarding your stay at the Novotel Suites Den Haag City Centre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin and the team at Novotel Suites Den Haag

Dineke T. Couples - 18/11/2019 Confirmed reviews ALL
« Only comment was that the toilet seat was not clean when we arrived and when we took out the Nespresso machine, there were lots of crumbs on the counter. Also on the 2nd day the coffee was not replenished. Other than that the room was very clean! »

Nice touch to offer free coffee and fruit in the reception room. Staff is cheerful, energetic and helpful. Overall a wonderful experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. I am sorry to hear that the housekeeping service was not up to our shared expected standards, I will be sure to look into this further to prevent issues like this arising again. We hope to welcome you back to our hotel very soon! Sincerely, Benjamin and the team at Novotel Suites Den Haag

Anonymous Business - 18/11/2019 Confirmed reviews ALL
« Perfect. »

perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FABIENNE C., Thanks for the lovely feedback! Al the best, Benjamin and the team at Novotel Suites Den Haag

Anonymous Business - 17/11/2019 Confirmed reviews ALL
« Pleasant stay »

Nice and clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benjamin and the team at Novotel Suites Den Haag

Louise M. Business - 16/11/2019 Confirmed reviews ALL
« Well-designed room, good location »

The room was comfortable and warm. Unfortunately I felt unwell (with a chest infection) while staying at your hotel and would liked to have seen a doctor, which I would have been happy to pay for. When I asked about a doctor-on-call at reception, I was met with blank expressions and the receptionist did exactly the same Google search that I had just done. This is something basic that a hotel of that standard should provide. As a business traveller, I was working all day, do not have my own doctor in The Hague, and it was not so urgent that I needed to go to the hospital. I was very disappointed that you did not have this service. I also had some concerns about security: after a man without a hotel key followed me into the lift outside the hotel (because he thought he needed a key for that lift). I recognised him as the same man who two nights earlier tried to follow me through the second door between reception and the guest rooms. A very minor point: the free bottle of mineral water in my room had already been opened.

Eva Families - 14/11/2019 Confirmed reviews ALL
« Very nice »

It was my second time at Novotel, and again a very nice experience. Hotel rooms are spacious and very clean. Staff very attentive

Our hotel has responded to the review
Our hotel has responded to the review

Dear EVANGELINE M., Thank you for choosing to return to us and thank you for leaving a positive review! We really appreciate your kind words. We hope to welcome you back again soon! All the best, Benjamin and the team at Novotel Suites Den Haag

Jan D. B. Families - 12/11/2019 Confirmed reviews ALL
« Great location, great staff, great rooms »

I stayed with my family. We all enjoyed the living room. The staff was very attentive

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAN DE B., We very much appreciate your comments regarding your stay at the Novotel Suites Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin and the team at Novotel Suites Den Haag

Mogens L. Business - 10/11/2019 Confirmed reviews ALL
« No recognition - cold room »

Upon check-in there was no recognition of my Gold status. The room was very cold and turning the thermostat all the way up to 28 made no diffeence.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOGENS WOLF L., Thank you for taking the time to tell us about your experience at the Novotel Suites Den Haag City Centre. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Occasionally, depending upon how bookings are made we do not receive details of your Le Club membership. When this happens we are unfortunately unable to prepare for your arrival. I do apologize that you were not asked upon arrival if you were in fact a member however as this should be standard practice. I will speak to my team about this to ensure this does not happen again. Regarding the temperature in your room, again I am sorry you did not have a comfortable night with us. Please always bring any issues such as this to our attention as soon as possible, we will always do our best to ensure that you are comfortable and that any issues are resolved as soon as possible. We really hope we are able to welcome you back again and that this time we get things right. I wish you all the best, Benjamin and the team at Novotel Suites Den Haag

H. Families - 09/11/2019 Confirmed reviews ALL
« Unfriendly reception personal »

This is our first visit to this hotel since we have the Accor hotels member card. Our experience with other Accor hotel was satisfied but not this one. The receptionist was maybe a part time worker that she must asking many time to the "senior officer" and the senior speak to us with no respect, just like we are not fit to stay at the 'SUITE' hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUSANNIH H., Thank you for taking the time to tell us about your experience at the Novotel Suites Den Haag City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I can confirm that you were in fact checked in by an intern on one of her first days at the hotel. Please rest assured that we are doing our best to train the new members of our team to the standard that both we and our guests expect. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benjamin and the team at Novotel Suites Den Haag

Marcelo Families - 07/11/2019 Confirmed reviews ALL
« Nice place, very good location »

Nice place, very good location. Clean room, prepared for my needs. Very nice environment in the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. MARCELO GONCALVES, We very much appreciate your comments regarding your stay at the Novotel Suites Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin and the team at Novotel Suites Den Haag

Hana V. Families - 03/11/2019 Confirmed reviews ALL
« Satisfied »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benjamin and the team at Novotel Suites Den Haag

Anonymous Business - 30/10/2019 Confirmed reviews ALL
« Nice modern hotel in City Centre »

Novotel Suites has modern and well equipped rooms, with a nice bed and sofá, and modern bathroom facilities. The rooms have AC which is a plus in summer. There is a kitchenette with microwave and a fridge. The only downside of the room is that there is no desk, so it makes it less suitable for longer business trips. Only downside of hotel is that there is no food apart from Pizza and Sándwiches for lunch or dinner, no room Service either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATJA S., We very much appreciate your comments regarding your stay at the Novotel Suites Den Haag City Centre. We appreciate you taking the time to leave us some constructive feedback also, we will certainly use this to better our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin and the team at Novotel Suites Den Haag

Polly Business - 28/10/2019 Confirmed reviews ALL
« This hotel is awesome »

Great location, well thought out amenities, and within my corporate guidelines for hotel budget. Perfect place to stay for business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear POLLYANNA S., We very much appreciate your comments regarding your stay at the Novotel Suites Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin and the team at Novotel Suites Den Haag

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