Hotel - Novotel Brisbane Airport
Novotel Hotel Novotel Hotel

Novotel Brisbane Airport Hotel

4.0/5 2,467 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • BRISBANE
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AIRPORT CORPORATION0.2 km / 0.12 mi
CASA0.1 km / 0.06 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Novotel Brisbane Airport Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ROBINSON BOARDROOM 30 m2 4 m 0 11 12 0 0
MCLEOD ROOM 43 m2 4 m 28 15 16 18 16
WALDORF ROOM 48 m2 4 m 32 15 16 18 24
FLYNN ROOM 1 60 m2 4 m 60 18 16 27 32
FLYNN ROOM 2 60 m2 4 m 60 18 18 27 32
BAILEY ROOM 65 m2 4 m 45 18 18 21 32
FLYNN ROOM 120 m2 4 m 120 0 0 54 72
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access
    • High speed transmission line
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 157 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 52 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 5,027 reviews

Our guest reviews for
Novotel Brisbane Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,467 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Paul W. Couples - 14/02/2020 Confirmed reviews ALL
« Good room, great staff. »

As above, plus the dining (room) was good. We had difficulty finding it, with poor directions given by airport staff & no signs. Gym was OK, but small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with all our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have spoken to our General Manager regarding directions give to you by airport staff Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Viettone Assistant Manager

Érgin K. Business - 13/02/2020 Confirmed reviews ALL
« Close to airport, great service »

Rooms were clean and friendly service from all staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ergin, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. Thank you for taking the time to respond to us, it is always a pleasure to receive positive feedback I will share your comments with our team. We strive to continuously improve the quality of our services and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office

Anita T. Families - 13/02/2020 Confirmed reviews ALL
« Well Located for this trip. Friendly service. »

My Trip was brief, but as a Gold member and former Platinum member I am accustomed to complimentary water being available in my room which was not supplied on this occasion. Other than that I have no complaints as the service was impeccable as always. I know I booked last minute but I often do, and I should have asked for the water, but my time was very limited, as I no sooner booked in then left to go out, and left again at 5.30 am the next morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita T., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with all our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to your complimentary water and complimentary drink. Please accept our apologies these were not delivered. I will follow up with staff concerned and ensure this does not happen in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Viettone Assistant Manager

Michael W. Business - 13/02/2020 Confirmed reviews ALL
« Good Stay »

Great Customer Service Entrance needs to be rain proof, very wet when arriving by taxi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with all our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Viettone Assistant Manager

Anonymous Business - 13/02/2020 Confirmed reviews ALL
« helpful staff »

Good ; staff very helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with all our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristina Viettone Assistant Manager

Jessica J. Families - 13/02/2020 Confirmed reviews ALL
« Great staff »

Had a short but fantastic stay Staff were friendly and helpful made all the difference to us being exhausted from a big flight with kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will ensure that Geoff receives your comment, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office

Peter W. Business - 12/02/2020 Confirmed reviews ALL
« Up to usual standard »

Friendly, efficient, helpful staff. Convenient location, clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback and I will ensure Thersia (the blonde, South African lady) receives your comments. We are very happy to hear that you enjoyed your stay, we strive to continuously improve the quality of our services and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office

Benjamin Business - 12/02/2020 Confirmed reviews ALL
« Perfect location »

Enjoyed my stay. Great location. Close distance to shops etc. Will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back on your next stay. Sincerely, Shannon Fitzsimons Front Office Manager

Georgina Business - 12/02/2020 Confirmed reviews ALL
« Good service »

Room was very clean and well presented. Noise echoed up from the ground due to the atrium.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. O., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. If you do have the opportunity to visit us once again, we will ensure a quieter room away from the atrium. I will be sure to pass your comments regarding breakfast coffee to the F&B manager Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Alan Couples - 12/02/2020 Confirmed reviews ALL
« Well located »

good location comfee bed staff great all bar one very rude lady

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, From the outset, I am glad that I had the opportunity to speak to you in person upon departure about your experience at Novotel Brisbane Airport. Please accept my sincere apologies for the service lapse occurred during your visit and be assured that your concerns have been addressed and your feedback will be used as a training tool to ensure continuous improvement of our service. Once again, we are disappointed to hear that your recent experience was negative, and thank you for the gift of feedback. Feel free to reach out directly whenever your travels bring you back to Brisbane so I can personally ensure a more indicative Novotel experience on your next visit. Warmest Regards, Andy Nie General Manager

Neil Couples - 12/02/2020 Confirmed reviews ALL
« excellent stay »

we had a good stay as usual , good customer service , room service and a nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It was a pleasure having you back with us once again. It is always delightful to receive positive feedback. Thank you again for sharing your experience, and we hope to have the opportunity to have you back once again in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Ruihi A. Business - 11/02/2020 Confirmed reviews ALL
« Good stay »

Great stay amenities were clean friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruihi A., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front Office Manager

Jacquie Business - 11/02/2020 Confirmed reviews ALL
« Great service »

The staff responded efficiently and effectively to the QANTAS flight cancellations on Sunday night. They were under a lot of pressure and managed to satisfy the needs of all the customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. It brings us pleasure to be able to assist and know we've made a difference when you have stayed with us due to unfortunate circumstances. I will certainly pass your comments onto the team. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Anonymous Business - 11/02/2020 Confirmed reviews ALL
« Was a great stay if only for one night, upgrade to 2 bedroom suite was great! »

Very good and accommodating, look forward to staying again hopefully longer next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially our restaurant team. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Trinity Business - 11/02/2020 Confirmed reviews ALL
« excellent »

staff were excellent, very professional!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trinity M., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback and to see that you have enjoyed your time with us. I will certainly pass on your feedback to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front Office Manager

Allyce J. M. Families - 11/02/2020 Confirmed reviews ALL
« Very relaxing »

Room good. Swim in pool great once you got wet. Dinner delicious. Breakfast fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback and I am delighted to see you had the opportunity to enjoy our restaurant and swimming pool. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front Office Manager

Jason O. Families - 11/02/2020 Confirmed reviews ALL
« Acceptable »

Room was clean Could not control the temperature control Entry door was difficult to open A $25 parking fee when i arrived was an absolute shock and ridiculous for a $200+ a night hotel. Overall satisfied but disappointed with a number of things.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr o., Thank you for taking the time to tell us about your experience at the Novotel Brisbane Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do our best to be transparent and do have the parking charges available on the Expedia website, where you booked. I am sorry to hear that it was a shock to you on arrival. Thank you for your concerns regarding our thermostat, I will absolutely have our maintenance team investigate your concerns. Thank you for sharing your comment, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Eric S. Business - 11/02/2020 Confirmed reviews ALL
« close to airport nice 2 daysvery »

very good service checkout dinning rooms was as always great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I look forward to sharing your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front Office Manager

Terry A. Solo - 11/02/2020 Confirmed reviews ALL
« Comfortable »

Excellent staff but it took too long to get to the hotel using the shuttle

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry a., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to hear about the difficulties encountered to get to the hotel. If we do have the pleasure of welcoming you back we can arrange a private car as an additional cost that may be more suitable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shannon Fitzsimons Front Office Manager

Terence M. Families - 10/02/2020 Confirmed reviews ALL
« Great staff »

Helpful staff, clean rooms & good choice at restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Shannon Fitzsimons Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates