Sofitel Marrakech Palais Imperial Hotel 5 stars

TripAdvisor rating 4.5/5 2,877 reviews

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Sofitel Marrakech Palais Imperial
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+ 26 Services

Hotel extras

  • Location in the heart of Marrakech's most exclusive and chic district

  • 15 min from airport, 10 min from Jemaa El-Fna Square and the modern city

  • Rooms in trendy design with different views: Atlas Mountains, pool, gardens

  • Kids Suite and kids pool to keep children aged 4 to 12 happy

  • Outdoor area: gardens, riads and beds around the 2 pools, pool butler.

Hotel location

Sofitel Marrakech Palais Imperial

Rue Harroun Errachid
Hivernage
40000
40000 marrakech
morocco

Tel: +212524425600

Fax: (+212)524/420505

Check-in from 15h00

Check out up to 12h00

  • GARE ROUTIERE SUPRATOURS -CTM:  Marrakech GUELIZ

  • By plane

    MARRAKECH MENARA At 3km / 1.86 miles

  • By train

    MARRAKECH CENTRE At 0.5km / 0.31 miles

GPS:31.62175, -8.002805

Congress centre

  • PALAIS DES CONGRES 0.1 km / 0.06 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

The Sofitel Marrakech Lounge & Spa is an exceptional place and ideal for the organization of your private or professional events. Our Magnificent Meeting space is equipped with the latest technologies and welcomes you in a warm atmosphere.Menara : The room is equipped with video projector, projection screen attached to the ceiling, podium with standing desk and sitting desk, wifi connection. Maximum capacity : 200 p, Size 200 m2, The number f people is divided by 2 due to the Covid 19Majorelle 1 : The room has a terrace with daylight and is equipped with video projector, projection screen attached to the ceiling and Wi-Fi connection. Maximum capacity : 80 p, Size 104 m2 The number of people is divided by 2 due to the COVID 19

Room descriptions and layouts

9 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Audio and video equipment

  • A custom Inspired Meeting space and facilities to suit your every need.

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Comfortably settle into your luxurious room or suite with views over the Atlas Mountains and pool, enjoy the Eastern refinement and Moorish luxury of your bathroom, and continue this exquisite dream curled up in the softness of the"MyBedTM" bed.

Our guest reviews for
Sofitel Marrakech Palais Imperial

100% genuine reviews from our guests

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TripAdvisor Rating 4.5/5

2,877 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Stay destroyed by worse breakfast ever

TripAdvisor rating 4.0/5

louiseokane 23/01/2020 TripAdvisor review

Lovely hotel disappointing breakfast. The hotel would be fabulous if they sort the breakfast. Situated in the bar which turns into a make shift breakfast in the morning. I like to browse and find my own breakfast in the morning. Very disappointed with layout. No reason why a omelette bar or some form of hot food bat cannot be set up. My omelette was cold and burned. Butter situated far from bar. Staff are very attentive but the whole stay was destroyed by the breakfast. For £238 I expected a lot better breakfast and this was not a 5 star experience

Dear Louise, We would like to thank you for your recent stay at the Sofitel Marrakech as well as for taking the time to share your feedback with us . As you know, we most appreciate being informed of our guest impressiosn after staying at our property and we are sorry to read about your experience at our Breakfast. We will make sure to share your review and engage in appropriate measures to prevent future occurences. We hope to welcome you back again in the future. Kind regards,

Excellent locationa and relaxing atmosphere

TripAdvisor rating 5.0/5

Sirpa189932 Friends getaway - 29/12/2019 TripAdvisor review

The hotel is is within a walking distance to the old town. It has beautiful gardens and pool area with superb service on pool restaurants. The room was quiet and the bed super comfortable. The spa and gym area had nice decoration and atmosphere. Actually the only service that did not work was the coffee delivery in the breakfast restaurant. Breakfast was excellent, but the table service chaotic and for some reason it was very difficult to get a cup of coffee or orange juice. Overall experience of the hotel was excellent despite the coffee issue.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. It gives us great pleasure to know that you had a pleasant experience with us and many of our products and services have met your expectations. On the other hand, we would like to acknowledge the point of your stay related to coffee delivery that did not fully meet your expectations and rest assured it will be shared with our Food and beverage departement for immediate improvement and resolution, as we continuously strive to deliver the highest quality of service Sofitel is renowned for. Thank you for making Sofitel Marrakech of choice. We look forward to welcome you back soon! Sincerely, Ahmed BENKIRANE General Manager

Dissapointed

TripAdvisor rating 1.0/5

ifrankhan57 Business - 23/11/2019 TripAdvisor review

The room had a stench of guttering once called reception we found out the sink was blocked ! And then after the toilet wouldn't flush I was very dissapointed especially paying for a junior suite. The smell from the room the was bad I complained but nothing was really done apart from a little fragrance squirt in the room, I've been a member for along time this situation was the worst ever!!

Dear ifrankhan57, Thank you very much for your recent stay with us and for sharing some feedback. We were utterly saddened to read that you left our hotel with less than fond memories. It was with great regret to learn that you did not enjoy your time with us. Your impressions are certainly not characteristic of our high standards. All your constructive comments regarding the room and service have been passed already to the department heads for consideration and for taking action where necessary. We are sure that you will find some improvements during your next visit. We hope to have the pleasure of welcoming you back in the not too distant future assuring you already in advance of our utmost care and attention to your comfort. Kind regards, Ahmed Benkirane General Manager

Great stay

TripAdvisor rating 5.0/5

Tour32803154712 Family - 03/07/2019 TripAdvisor review

Myself & my family stayed @ the Palais imperial it was most Probably 1 of the highlights of our tour to Marrakech the hotel staff were superb there was a lady who particularly went out of her way to make us feel so @ home her name was Fatima she was a housekeeper well done to her .

Dear, Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us. It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. My staff and I look forward to welcoming you back to the hotel in the future. Best Regards, Ahmed Benkirane General Manager

most horrible sofitel i hv stayed in

TripAdvisor rating 1.0/5

seelan735 Business - 06/04/2019 TripAdvisor review

1.never make me feel that i am a platinum member. service very ordinary 2. lighting in suite very bad. being 65yrs old, difficult to find my things.no lights in ward robes 3. only given 2 bottles of water. its takes nearly an hour to get more water

Dear seelan735, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be awared that we are taking the appropriate measures to resolve problems that you have mentionned. We hope to see you again so that we can regain your trust. Best regards, Ahmed Benkirane, General Manager

Amazing , Luxurious Resort

TripAdvisor rating 5.0/5

Y7415KQpeterw Couples - 06/04/2019 TripAdvisor review

Amazing , Luxurious Resort Extremely safe and secure in the center of everything ! The staff were all gracious and attentive . Made us feel like VIP’s . Rooms are clean spacious and detailed to a Moroccan theme!!

Dear Y7415KQpeterw, Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us. It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. My staff and I look forward to welcoming you back to the hotel in the future. Best Regards, Ahmed Benkirane General Manager

Great stay at Sofitel Palais Marrakech

TripAdvisor rating 4.0/5

minsin20 Couples - 13/03/2019 TripAdvisor review

We stayed here last week. Great location. Jama Al Fana square was an easy 10-15 minute walk. Lots of restaurants in the neighborhood too. Our corner room had lovely view of the Koutoubia and Atlas mountains. Concierge was helpful with arranging trips and guides.

Dear Happiness48076759932, Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us. It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. My staff and I look forward to welcoming you back to the hotel in the future. Best Regards, Ahmed Benkirane General Manager

BAD EXPERIENCE

TripAdvisor rating 2.0/5

Emad143 Couples - 02/03/2019 TripAdvisor review

Very bad experience for a five star hotel like Sofitel Marrakech I handed over the passports of mine and my wife and had to wait for almost an hour to check me in even though it was about 8 pm Will never go back to the same place..

Dear Emad143, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be awared that we are taking the appropriate measures to resolve problems that you have mentionned. We hope to see you again so that we can regain your trust. Best regards, Ahmed Benkirane, General Manager

Beautiful property with poor customer service

TripAdvisor rating 3.0/5

Climber277868 Friends getaway - 08/01/2019 TripAdvisor review

Excited to stay at the property but was quickly disappointed by the lack of urgency by the staff and general unwelcome feeling. Made multiple requests to have the air conditioner fixed in my junior suite which was finally resolve on the 3rd night. Additional requests to have the television fixed to no resolution and I just gave up. Would not stay at this property again and would not recommend to anyone looking for 5 star service.

Dear Reviewed by , We sincerely thank you for taking the time to write about us, following your stay at the Sofitel Marrakech. We really hope to have the honor to welcome you back among us. Best regards, Ahmed Benkirane, General Manager

Oasis in Marrakech

TripAdvisor rating 5.0/5

156murielf Couples - 18/11/2018 TripAdvisor review

Loved the Sofitel in Marrakech. Attention to detail, extremely helpful staff, beautiful setting. Only wish it had a more items on room service menu and other options at breakfast besides a huge buffet.

Dear Muriel F, It is a pleasure to receive your comment which is an encouragement for all our team, all your suggestion will be treated with the department concerned. Thank you again for your visit and we hope to welcome you again for more joy. Best regards, Ahmed Benkirane, General Manager

Desapointed !

TripAdvisor rating 3.0/5

Yaniv L Family - 02/11/2017 TripAdvisor review

I book a suite at the Sofitel for a special occasion. ! My sister getting married so we want to celebrate but the room was horrible ! Old and the bathroom need renovation !!! They couldn’t change me the room cause the hotel was full ! I expect little bit more from this hotel ! I even ask them to give me two connects rooms so we can have at lease a good bathroom but they could do that ! I ask to speak to the manager but she didn’t make a effort to come meet me I see few peoples.. but a leave Marakesh with desapoinment. I went to the four season in Casablanca 2 days before marakesh it was totallly différant the service was much better and rooms so much nicer !!!!

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE

Lovely central hotel with charm

TripAdvisor rating 4.0/5

Joanna M Business - 15/10/2017 TripAdvisor review

Lovely hotel near the central médina in Marrakech. Heated outdoor pool with kids pool. Small crèche for kids age 4 plus. Great babysitter for 10 euros per hour for babies. Fabulous breakfast and descent room service. Opera suite large but really needs updating- online photos do not match reality. Staff hit and miss - some happy to help, other you need to push for anything. Hire the hotel tour guide for a hassle free tour of souks. Would rate 4 definitely not 5 stars.

Dear Joanna, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

Good location, great service, getting a bit tired

TripAdvisor rating 4.0/5

743wilhelmv Business - 18/09/2017 TripAdvisor review

Location is great, breakfast is fantastic, service is very good, people are friendly and polite, rooms need a bit of freshing up, they need to something about the air condition, beds, duvets , in overall its ok but could be better for a Sofitel.

Dear guest, Thank you for taking the time to share your thoughts about your stay at the Sofitel Marrakech Palais Imperial. It is with great pleasure that we receive your compliments. Our teams work day after day to offer you a wonderful stay, so your satisfaction is the best reward for us. Sofitel Hotels & Resorts hotels are keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Please be assured that the necessary measures will be implemented in order to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to have the opportunity to offer you an exceptional service during your next stay. Best regards, Ahmed BENKIRANE General manager.

Family break during Ramadan

TripAdvisor rating 4.0/5

bastiglia2017 Family - 22/06/2017 TripAdvisor review

Great location. We really enjoyed our stay with the family. The service at pool restaurant is to be improved dramatically. Other than that almost perfect. We are used to stay in Sofitel hotels while traveling in Morocco. Meeting expectation of Sofitel standards, but this is not the best Sofitel hotel in Morocco.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Palais Impérial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

Sofitel Marrakesh on the decline

TripAdvisor rating 1.0/5

NattyOujda Family - 20/05/2017 TripAdvisor review

My strong advice for anyone visiting this particular hotel is not to expect a 5star service. Some of the staff at check in are rude and not interested in resolving issues. Their attitude stinks. I asked to speak to a manger 6 times, he kept me waiting in the lobby for over a hour and was a no show. I have also been charged breakfast which was suppose to be included in the package. I have stayed in this hotel over 10 times and doubt I will ever go back.

Dear GUEST, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Palais Imperial. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE

Fantastic Hotel For Families

TripAdvisor rating 5.0/5

541jaceks Family - 18/04/2017 TripAdvisor review

This is a fantastic hotel for families. Great pools (one heated) both for kids (ages 10,8,3) and adults. It wasn't too crowded. Service was excellent (special thanks to the butler Zacharia and the young Concierge who had plenty of great suggestions for our family meals and trip. The hotel is outside of the medina but close enough to walk in with the kids and close to quite a few great restaurants. Overall it was a great experience allowing something of quality to both parents and kids.

Dear GUEST, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Palais Imperial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

Good value!

TripAdvisor rating 5.0/5

414suleimana Couples - 02/01/2017 TripAdvisor review

Very lovely, well scented hotel in a very good location within walking distance to the Medina. Cordial staff. For me, the draw backs are: room lighting not bright enough and the hotel corridors were very cold, with no evident heating system extend therein. Otherwise, a very cosy hotel. Will definitely stay there again if I ever return to Marakkesh.

Dear GUEST, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Palais Imperial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

Family stay at Sofitel Marrakech

TripAdvisor rating 5.0/5

MoandMark K Family - 20/11/2016 TripAdvisor review

A very nice place to stay, particularly with children. I would like to say a special thank you to Nouihi and Ilham for their careful attention to our family in the breakfast room, making every start to the day a special one! A great short break!

Excellent services

TripAdvisor rating 5.0/5

Mir0X Couples - 28/07/2016 TripAdvisor review

After my 3rd stay in Sofitel Palais Imperial they are excellent services in the hotel. From warmly welcome, quickly check in, excellent services during whole stay, helpfull personal (reception,concierge, restaurant, pool bar) untill quick check out. I recommend stay in this hotel.

Way to expesive for what you get in return.

TripAdvisor rating 1.0/5

Cvt2711 Friends getaway - 30/05/2016 TripAdvisor review

We arrived and it took ages to get your room. The rooms are dark and very dirty. The beds so old you try to hide it to put some extra tin matrasses that son't fit and you almost role out of your bed. Breakfast is great., but overall it looks more llike a cheap MTV party hotel.

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