Hotel - Sofitel Marrakech Palais Imperial
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Sofitel Marrakech Palais Imperial Hotel

4.5/5 2,705 reviews
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35 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 22 Services
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Sofitel Marrakech Palais Imperial Hotel

French luxury and local cuisine in the world's most exciting city

The Sofitel Marrakech Palais Impérial is a magnificent Moorish palace set in the middle of luxurious gardens of palm trees and bougainvilleas. The immense columns and sculpted ceilings, traditional zelliges, carpets and artwork, are beautiful invitationsto succumb to the combined charms of Eastern hospitality and the excellence of the French way of life. You can hear the bustle of the Medina whilst looking out onto the snow-covered peaks of the Atlas Mountains.

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Hotel extras
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

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Sofitel Marrakech Palais Imperial

Rue Harroun Errachid
Hivernage
40000
marrakech
morocco

Tel: (+212)524/425600
Fax: (+212)524/420505
Check-in from 15h00
Check out up to 12h00
Access and transport
  • GARE ROUTIERE SUPRATOURS -CTM : GUELIZ
  • MARRAKECH MENARA At 3km / 1.86 miles
  • MARRAKECH CENTRE At 0.5km / 0.31 miles

GPS : 31.621750, -8.002805

Companies and event centres nearby

Congress centre

PALAIS DES CONGRES0.1 km / 0.06 mi

Your meetings and events

Make the most of our Incentive Planners' expertise. Always ready to listen, they pay particular attention to every detail of your events, whether private or professional.The Sofitel Lounges offer you all the comfort and high-tech equipment you could need. Whatever the event, our team will ensure it is an unforgettable success.For your gourmet experience sampling our local seasonal produce or aperitif cocktail, our chef is ready to meet your every wish. An exceptional visit and elegant service are guaranteed.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MAJORELLE 1 ET 2 0 m2 0 m 92 34 92 48 90
SO LOUNGE 0 m2 0 m 200 0 200 0 0
CORNALINE 1 30 m2 2 m 25 0 25 20 0
KOUTOUBIA 3 36 m2 2 m 0 20 20 20 0
KOUTOUBIA 2 56 m2 2 m 20 0 20 18 0
MAJORELLE 3 69 m2 2 m 40 16 40 16 32
MAJORELLE 2 70 m2 2 m 30 14 30 12 30
MAJORELLE 1 104 m2 2 m 52 22 52 30 40
MENARA 200 m2 5 m 180 32 180 60 100
Unsure of the capacity needed for your event? Use the space calculator
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Metric converter
General equipment
    • Screen
    • Audio and video equipment
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Comfortably settle into your luxurious room or suite with views over the Atlas Mountains and pool, enjoy the Eastern refinement and Moorish luxury of your bathroom, and continue this exquisite dream curled up in the softness of the"MyBedTM" bed.

6 photos
Luxury Room, king-size bed, view of the Koutoubia and ramparts

Luxury Room, king-size bed, view of the Koutoubia and ramparts

323 sq. ft. (30 m2) room with Moroccan decor, balcony overlooking the ramparts and Koutoubia, marble bathroom with tub, Lanvin complimentary items, hairdryer, WIFI, satellite/cable TV, minibar, safe, Bose radio/CD player and air conditioning.

Luxury Room, king-size bed, view of the Atlas Mountains

Luxury Room, king-size bed, view of the Atlas Mountains

323 sq. ft. (30 m2) room with Moroccan decor, balcony overlooking the Atlas Mountains, marble bathroom with tub, Lanvin complimentary items, hairdryer, WIFI, satellite/cable TV, minibar, safe, Bose radio/CD player and air conditioning.

Luxury Room, King size bed, garden view

Luxury Room, King size bed, garden view

323 sq. ft. (30 m2) room with stylish Moroccan decor, balcony overlooking the garden, marble bathroom with tub, Lanvin complimentary items, hairdryer, WIFI, satellite/cable TV, minibar, safe, Bose radio/CD player and air conditioning.

Luxury Room, king-size bed, view overlooking gardens and pools

Luxury Room, king-size bed, view overlooking gardens and pools

323 sq. ft. (30 m2) room with Moroccan decor, balcony overlooking the gardens and pools, marble bathroom with tub, Lanvin complimentary items, hairdryer, WIFI, satellite/cable TV, minibar, safe, Bose radio/CD player and air conditioning.

Junior Suite, king-size bed, view of the Hivernage district

Junior Suite, king-size bed, view of the Hivernage district

474 sq. ft. (44 m2) suite with Moroccan decor, view of the Hivernage district. Lounge area, marble bathroom with tub, Lanvin complimentary items, hairdryer, satellite/cable TV, WIFI, minibar, safe, Bose radio/CD player, air conditioning.

Junior Suite, king-size bed, view of the pool and Atlas Mountains

Junior Suite, king-size bed, view of the pool and Atlas Mountains

474 sq. ft. (44 m2) suite with balcony overlooking the pool, gardens and Atlas Mountains. Lounge area, marble bathroom with tub, Lanvin complimentary items, hairdryer, satellite/cable TV, WIFI, minibar, safe, Bose radio/CD player, air conditioning.

Prestige Suite, King size bed, view of the pool and Atlas Mountains

Prestige Suite, King size bed, view of the pool and Atlas Mountains

732 sq. ft. (68 m2) suite with terrace overlooking the mountains, pool and gardens. Separate lounge, marble bathroom with tub, Hermes complimentary items, hairdryer, satellite/cable TV, WIFI, minibar, safe, Bose radio/CD player and air conditioning.

Opera Suite, 2 King size beds, view of the pool and Atlas Mountains

Opera Suite, 2 King size beds, view of the pool and Atlas Mountains

Luxurious 872 sq. ft. (81 m2) suite with two bedrooms, terrace and separate lounge. Bathroom with whirlpool bath, hairdryer, satellite/cable TV, WIFI, minibar, safe, Bose radio/CD player and air conditioning. Ideal for family vacations.

  • 184 rooms
  • 29 connecting rooms
  • Extra bed in room for child
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
Our rooms fittings

Our restaurants and bars

LE JARDINType of cuisine: Type of cuisine: International

Photo non contractuelle / Strictly non binding
Lunch
12:30 - 15:00
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LE JARDINType of cuisine: Type of cuisine: International

Fragrant herbs and Moroccan spices infuse the buffet tables of Le Jardin, a relaxed breakfast spot or lunch restaurant in Marrakech. The whole family can indulge in dishes as diverse as tagine, rôtisserie or sushi.

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SO GOODType of cuisine: Type of cuisine: International

Photo non contractuelle / Strictly non binding
Dinner
20:00 - 23:00
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SO GOODType of cuisine: Type of cuisine: International

Amidst lush gardens and in an avant-garde atmosphere, the brilliant white So Lounge combines oriental flavors with contemporary French touches. The So Night Lounge will be reserved during the Marrakech International Film Festival.

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L ORANGERIEType of cuisine: Type of cuisine: Gourmet

Photo non contractuelle / Strictly non binding
Dinner
19:00 - 23:30
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L ORANGERIEType of cuisine: Type of cuisine: Gourmet

Savor authentic French cuisine by Dominique Oudin in our gourmet Marrakech restaurant: foie gras with berries, bouillabaisse... or try harira, tagine or a couscous dish by Ahmed Ed-Defaa. Culinary heights - matched by magnificent mountain views.

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L OASISType of cuisine: Type of cuisine: Mediterranean

Photo non contractuelle / Strictly non binding
Lunch
12:30 - 17:00
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Dinner
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L OASISType of cuisine: Type of cuisine: Mediterranean

The best extra virgin olive oil is the secret behind the delicious Mediterranean menu of L'Oasis, a relaxed Marrakech restaurant on a poolside terrace. Feast on lobster marrakchi or healthy salade niçoise with a platter of French cheeses.

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LAWRENCE BAR

LAWRENCE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
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Evening
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LAWRENCE BAR

Settle on the terrace of this cosmopolitan Marrakech bar and watch the sun drop over the edge of your glass... priceless. Fresh juices feature local fruits, while the drinks menu ranges from Veuve Cliquot to local Moroccan beers and bubbles.

PALAIS DARKUM

PALAIS DARKUM Bar
Photo non contractuelle / Strictly non binding
Midday
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Evening
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PALAIS DARKUM

Taste afternoon tea with a delicious twist in this refined Marrakech bar. Tea rituals span the orient, with mint plucked fresh from the Jardin des Senteurs and almond cakes hot from the patisserie chef's oven.

POOL LOUNGE

POOL LOUNGE Bar
Photo non contractuelle / Strictly non binding

POOL LOUNGE

This Marrakech resort is dedicated to pleasure and the poolside bar makes it easy to relax. Cool off with a swim, then emerge to a refreshing cocktail or freshly squeezed fruit juice, immaculately served and perfectly chilled.

SO LOUNGE

SO LOUNGE Bar
Photo non contractuelle / Strictly non binding

SO LOUNGE

¤ The So Lounge will be for private use only during the Marrakech International Film Festival¤ Entry to So is free for hotel guests until midnight, excluding weekends and special events

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See all our restaurants and bars

Our guest reviews for
Sofitel Marrakech Palais Imperial

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,705 reviews
Business - 23/11/2019 TripAdvisor review
« Dissapointed »

The room had a stench of guttering once called reception we found out the sink was blocked ! And then after the toilet wouldn't flush I was very dissapointed especially paying for a junior suite. The smell from the room the was bad I complained but nothing was really done apart from a little fragrance squirt in the room, I've been a member for along time this situation was the worst ever!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ifrankhan57, Thank you very much for your recent stay with us and for sharing some feedback. We were utterly saddened to read that you left our hotel with less than fond memories. It was with great regret to learn that you did not enjoy your time with us. Your impressions are certainly not characteristic of our high standards. All your constructive comments regarding the room and service have been passed already to the department heads for consideration and for taking action where necessary. We are sure that you will find some improvements during your next visit. We hope to have the pleasure of welcoming you back in the not too distant future assuring you already in advance of our utmost care and attention to your comfort. Kind regards, Ahmed Benkirane General Manager

Family - 03/07/2019 TripAdvisor review
« Great stay »

Myself & my family stayed @ the Palais imperial it was most Probably 1 of the highlights of our tour to Marrakech the hotel staff were superb there was a lady who particularly went out of her way to make us feel so @ home her name was Fatima she was a housekeeper well done to her .

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us. It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. My staff and I look forward to welcoming you back to the hotel in the future. Best Regards, Ahmed Benkirane General Manager

seelan735 Business - 06/04/2019 TripAdvisor review
« most horrible sofitel i hv stayed in »

1.never make me feel that i am a platinum member. service very ordinary 2. lighting in suite very bad. being 65yrs old, difficult to find my things.no lights in ward robes 3. only given 2 bottles of water. its takes nearly an hour to get more water

Our hotel has responded to the review
Our hotel has responded to the review

Dear seelan735, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be awared that we are taking the appropriate measures to resolve problems that you have mentionned. We hope to see you again so that we can regain your trust. Best regards, Ahmed Benkirane, General Manager

Couples - 06/04/2019 TripAdvisor review
« Amazing , Luxurious Resort »

Amazing , Luxurious Resort Extremely safe and secure in the center of everything ! The staff were all gracious and attentive . Made us feel like VIP’s . Rooms are clean spacious and detailed to a Moroccan theme!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y7415KQpeterw, Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us. It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. My staff and I look forward to welcoming you back to the hotel in the future. Best Regards, Ahmed Benkirane General Manager

Couples - 13/03/2019 TripAdvisor review
« Great stay at Sofitel Palais Marrakech »

We stayed here last week. Great location. Jama Al Fana square was an easy 10-15 minute walk. Lots of restaurants in the neighborhood too. Our corner room had lovely view of the Koutoubia and Atlas mountains. Concierge was helpful with arranging trips and guides.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Happiness48076759932, Thank you very much for taking a moment of your valuable time to share your experience following your recent stay with us. It was a pleasure to read how positive your stay was and how our teams made all the efforts to ensure your stay to be the most comfortable one. My staff and I look forward to welcoming you back to the hotel in the future. Best Regards, Ahmed Benkirane General Manager

Couples - 02/03/2019 TripAdvisor review
« BAD EXPERIENCE »

Very bad experience for a five star hotel like Sofitel Marrakech I handed over the passports of mine and my wife and had to wait for almost an hour to check me in even though it was about 8 pm Will never go back to the same place..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emad143, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important. Please be awared that we are taking the appropriate measures to resolve problems that you have mentionned. We hope to see you again so that we can regain your trust. Best regards, Ahmed Benkirane, General Manager

Climber277868 Friends getaway - 08/01/2019 TripAdvisor review
« Beautiful property with poor customer service »

Excited to stay at the property but was quickly disappointed by the lack of urgency by the staff and general unwelcome feeling. Made multiple requests to have the air conditioner fixed in my junior suite which was finally resolve on the 3rd night. Additional requests to have the television fixed to no resolution and I just gave up. Would not stay at this property again and would not recommend to anyone looking for 5 star service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reviewed by , We sincerely thank you for taking the time to write about us, following your stay at the Sofitel Marrakech. We really hope to have the honor to welcome you back among us. Best regards, Ahmed Benkirane, General Manager

Couples - 18/11/2018 TripAdvisor review
« Oasis in Marrakech »

Loved the Sofitel in Marrakech. Attention to detail, extremely helpful staff, beautiful setting. Only wish it had a more items on room service menu and other options at breakfast besides a huge buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muriel F, It is a pleasure to receive your comment which is an encouragement for all our team, all your suggestion will be treated with the department concerned. Thank you again for your visit and we hope to welcome you again for more joy. Best regards, Ahmed Benkirane, General Manager

Yaniv L Family - 02/11/2017 TripAdvisor review
« Desapointed ! »

I book a suite at the Sofitel for a special occasion. ! My sister getting married so we want to celebrate but the room was horrible ! Old and the bathroom need renovation !!! They couldn’t change me the room cause the hotel was full ! I expect little bit more from this hotel ! I even ask them to give me two connects rooms so we can have at lease a good bathroom but they could do that ! I ask to speak to the manager but she didn’t make a effort to come meet me I see few peoples.. but a leave Marakesh with desapoinment. I went to the four season in Casablanca 2 days before marakesh it was totallly différant the service was much better and rooms so much nicer !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE

Business - 15/10/2017 TripAdvisor review
« Lovely central hotel with charm »

Lovely hotel near the central médina in Marrakech. Heated outdoor pool with kids pool. Small crèche for kids age 4 plus. Great babysitter for 10 euros per hour for babies. Fabulous breakfast and descent room service. Opera suite large but really needs updating- online photos do not match reality. Staff hit and miss - some happy to help, other you need to push for anything. Hire the hotel tour guide for a hassle free tour of souks. Would rate 4 definitely not 5 stars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

Business - 18/09/2017 TripAdvisor review
« Good location, great service, getting a bit tired »

Location is great, breakfast is fantastic, service is very good, people are friendly and polite, rooms need a bit of freshing up, they need to something about the air condition, beds, duvets , in overall its ok but could be better for a Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to share your thoughts about your stay at the Sofitel Marrakech Palais Imperial. It is with great pleasure that we receive your compliments. Our teams work day after day to offer you a wonderful stay, so your satisfaction is the best reward for us. Sofitel Hotels & Resorts hotels are keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Please be assured that the necessary measures will be implemented in order to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to have the opportunity to offer you an exceptional service during your next stay. Best regards, Ahmed BENKIRANE General manager.

Family - 22/06/2017 TripAdvisor review
« Family break during Ramadan »

Great location. We really enjoyed our stay with the family. The service at pool restaurant is to be improved dramatically. Other than that almost perfect. We are used to stay in Sofitel hotels while traveling in Morocco. Meeting expectation of Sofitel standards, but this is not the best Sofitel hotel in Morocco.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Palais Impérial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

Family - 20/05/2017 TripAdvisor review
« Sofitel Marrakesh on the decline »

My strong advice for anyone visiting this particular hotel is not to expect a 5star service. Some of the staff at check in are rude and not interested in resolving issues. Their attitude stinks. I asked to speak to a manger 6 times, he kept me waiting in the lobby for over a hour and was a no show. I have also been charged breakfast which was suppose to be included in the package. I have stayed in this hotel over 10 times and doubt I will ever go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUEST, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Palais Imperial. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE

Family - 18/04/2017 TripAdvisor review
« Fantastic Hotel For Families »

This is a fantastic hotel for families. Great pools (one heated) both for kids (ages 10,8,3) and adults. It wasn't too crowded. Service was excellent (special thanks to the butler Zacharia and the young Concierge who had plenty of great suggestions for our family meals and trip. The hotel is outside of the medina but close enough to walk in with the kids and close to quite a few great restaurants. Overall it was a great experience allowing something of quality to both parents and kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUEST, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Palais Imperial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

Couples - 02/01/2017 TripAdvisor review
« Good value! »

Very lovely, well scented hotel in a very good location within walking distance to the Medina. Cordial staff. For me, the draw backs are: room lighting not bright enough and the hotel corridors were very cold, with no evident heating system extend therein. Otherwise, a very cosy hotel. Will definitely stay there again if I ever return to Marakkesh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUEST, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Palais Imperial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

Family - 20/11/2016 TripAdvisor review
« Family stay at Sofitel Marrakech »

A very nice place to stay, particularly with children. I would like to say a special thank you to Nouihi and Ilham for their careful attention to our family in the breakfast room, making every start to the day a special one! A great short break!

Miro X Couples - 28/07/2016 TripAdvisor review
« Excellent services »

After my 3rd stay in Sofitel Palais Imperial they are excellent services in the hotel. From warmly welcome, quickly check in, excellent services during whole stay, helpfull personal (reception,concierge, restaurant, pool bar) untill quick check out. I recommend stay in this hotel.

Friends getaway - 30/05/2016 TripAdvisor review
« Way to expesive for what you get in return. »

We arrived and it took ages to get your room. The rooms are dark and very dirty. The beds so old you try to hide it to put some extra tin matrasses that son't fit and you almost role out of your bed. Breakfast is great., but overall it looks more llike a cheap MTV party hotel.

Friends getaway - 26/05/2016 TripAdvisor review
« hyper excellent »

staff so friendly and helful ,super nice swimming pool,cleanness is perfect, the room is very quiet i really enjoyed in hot jacuzzi and sauna. the view of atlas mountain is stunning, great breakfast location is very good

478waynem478 Couples - 15/04/2016 TripAdvisor review
« Super hotel with great service »

A calm Oasis in Marrakesh. Super service and great facilities - the gardens were a delight and there was loads to do for adults and families in the hotel grounds. The room was brilliant, large, clean, well appointed with a great balcony and view. The king sized bed was superb.

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