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ibis Madrid Centro las Ventas Hotel 2 stars

Customer review rating 4.5/5 6,263 reviews

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ibis Madrid Centro las Ventas
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+ 14 Services

Hotel extras

  • Enjoy the best La Liga and Champions League matches in our bar and restaurant.

  • Enjoy the best League & Champions League matches in our restaurant and bar.

  • Free high-speed WiFi available throughout hotel. Business corner & printer.

  • Next to Ventas metro. Direct access to center in just 10 minutes.

  • Easy access to M-30 from the hotel, direct links with points in the city.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Madrid Centro las Ventas

C Julio Camba 1 esq Alcala
28028 madrid
spain

Tel: +34910803710

Fax: (+34)910803719

Check-in from 12h00

Check out up to 12h00

  • EMT :  21 38 106 110 VENTAS

  • EMT. :  146 21 N7 L2 L5 VENTAS

  • METRO VENTAS :  LINEAS 2 Y 5 VENTAS

  • By plane

    MADRID BARAJAS At 11.5km / 7.15 miles

  • By train

    ATOCHA At 4km / 2.49 miles

GPS :40.43045, -3.66409

Exhibition centre

  • IFEMA 8.5 km / 5.28 mi

Hotel services

BAR Non contractual photo

Make a date with relaxation. Recharge your batteries and have a drink... It's the place to be to work and relax.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 112 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • 15 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • French
    • English
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking cubierto Additional charge
    • On site
    • 28 parking spaces
    • Public
    • Parking opened 24/7

Our accommodation(s)

Our guest reviews for
ibis Madrid Centro las Ventas

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,263 reviews

TripAdvisor Rating 4.0/5

1,907 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Estancia agradable

Customer review rating 5.0/5

Anonymous Families - 21/10/2021 Confirmed reviews ALL

Excelente

Estimada Ximena, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Madrid Centro las Ventas. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Jose Manuel Bernal Adjunto de Direccion

Well Located

Customer review rating 3.0/5

Victor Families - 06/10/2021 Confirmed reviews ALL

In general the experience was good. The local staff was very friendly but the rooms requires maintenance

Dear Victor L., Thank you for taking the time to tell us about your experience at the ibis Madrid Centro las Ventas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jose Manuel Bernal Adjunto de Direccion

Good stay

Customer review rating 4.0/5

Fg Friends - 05/10/2021 Confirmed reviews ALL

All good except for large cockroach in the room.

Dear FRASER G., Thank you for taking the time to tell us about your experience at the ibis Madrid Centro las Ventas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jose Manuel Bernal Adjunto de Direccion

Good location and view

Customer review rating 4.0/5

Harsimran Solo - 01/10/2021 Confirmed reviews ALL

The stay was nice and comfortable. As expected, the check-in was fast and the room was as per my preference. I expected the room to have sufficient toiletries however it wasn't the case. Also, the wash basin was choked, which I didn't expect from Ibis. The breakfast options were ok but could have been better. Overall a comfortable stay.

Dear HARSIMRANSINGH, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jose Manuel Bernal Adjunto de Direccion

good location

Customer review rating 3.5/5

Helen Couples - 26/09/2021 Confirmed reviews ALL

exactly as expected - We've used the hotel several times now and it does exactly what we need

Dear Helen, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jose Manuel Bernal Adjunto de Direccion

WELL LOCATED, CLEAN

Customer review rating 5.0/5

Visan D. Couples - 23/09/2021 Confirmed reviews ALL

THE SECOND TIME I STAY. VERY WELL LOCATED, CLEAN AND EXCELLENT STAFF. VERY GOOD ATENTION

Dear Visan D., We very much appreciate your comments regarding your stay at the ibis Madrid Centro las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jose Manuel Bernal Adjunto de Direccion

Great stay, friendly staff.

Customer review rating 5.0/5

Tom Business - 20/09/2021 Confirmed reviews ALL

Loved it, good value and great/friendly staff. Thank you so much!

Dear Mr. J. We very much appreciate your comments regarding your stay at the ibis Madrid Centro las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael P. Dpto Recepción

Terrible view, no light

Customer review rating 1.5/5

J Couples - 07/09/2021 Confirmed reviews ALL

The room was way to dark, the view wasn't of la plaza de torres but of a concrete wall and no natural light came in meaning we were in the dark. The lights didn't make it cozy at all. The bed was comfy at least. The bathroom was very basic, didn't like the shower head and no complementary toiletries. The room wa clean which was good. The toilet paper was way too course. Breakfast was also very simple.

Dear Jelte Jeschurun , Thank you for taking the time to tell us about your experience at the ibis Madrid Centro las Ventas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please, for a future stay, you can choose at the booking a room with views of the street or even a terrace so that upon arrival you will be given a room of this kind. However, you can always go to reception upon arrival and change the type of room subject to availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jose Manuel Bernal Adjunto de Direccion

Correct Price in a very good location

Customer review rating 4.5/5

Paulo C. D. O. S. Couples - 31/08/2021 Confirmed reviews ALL

Clean hotel. Good location Friend staf

Dear Mr DE OLIVEIRA S., We very much appreciate your comments regarding your stay at the ibis Madrid Centro las Ventas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jose Manuel Bernal Adjunto de Direccion

Well located

Customer review rating 3.5/5

Lukasz Couples - 30/08/2021 Confirmed reviews ALL

Good location (two metro lines, few bus lines), but some rooms have "windows" with no view (some kind of inner terrace, but very small). Breakfast was just ok. Nothing special, not so much to choose from. Lack of fruits and veggies (I thought that in Spain would be a lot of them).

Dear LUKASZ , Thank you for taking the time to tell us about your experience at the ibis Madrid Centro las Ventas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jose Manuel Bernal Adjunto de Direccion

excellent, as usual :)

TripAdvisor rating 5.0/5

jmarcosnieto Family - 19/11/2020 TripAdvisor review

excellent, as usual :) we were treated as good as always, thanks guys the rooms were clean, the ambient nice and the people in the reception very useful it is really near any but or metro to move into madrid, so... :)

Good hotel at nice location

TripAdvisor rating 4.0/5

rolfv Friends getaway - 29/12/2019 TripAdvisor review

The hotel was good with spacy bathroom, comfortable bed. The rest of room is quite sober but breakfast was good and quite location and also near metro station with line connecting to most highlights directly. There are also some restaurants nearby (I recommend VIPS not really Spanish but good foof for decent price) or 212 Bistro for hamburger ar Panaria for sandwiches. You can also visit the nearby bull ring which alsom has Englsih guided tours.

Disappointing

TripAdvisor rating 2.0/5

mbelgil Couples - 25/12/2019 TripAdvisor review

Overall very disappointed with the Ibis. We booked this room because it was reasonable value, allowed pets and had free parking. When we arrived we were immediately told the parking was not available so we had to drive around the corner (+€24). We were charged €15 for our dog as well (we later discovered that the literature said it was €10). The room was ok, but much smaller than pictured when we booked, and the window opened to an alley directly facing a bleak wall - very depressing and dark! The buffet breakfast was €9 and did not include any hot food. We also ordered two €9 pizzas to our rooms and were charged €25 on checkout. Overpriced and not in the best location either. We won't be staying there again!

Dear Mr/S mbegil. First of all, thank you for taking your time to leave a comment of our hotel. We are really sorry that we didn´t match your expectations. Our parking service is not a free service, it has a cost of 14€ per night and cannot be booked as it depends on availability at check in time. Dog supplement is 15€, but as we noticed there was a misprint in the fact sheet in your room, we finally charged you 10€ when you checked out. Regarding your room, we have been checking your reservation and you had booked an standard room. Rooms with outside view can be booked on our website for a little extra supplement or directly at the reception if there is availability. On the other hand breakfast buffet is 8.50€, small pizzas 9.95€ and large pizzas 11.95€. Again we are sorry you felt overcharged but we follow a strict rate policy and we never charge anything but official rates and prices. Best Regards Rafael P.

a great place to stay

TripAdvisor rating 5.0/5

mjj10024 Friends getaway - 14/10/2019 TripAdvisor review

I went to Madrid to meet up with friends and know the city because I studied there for a semester. I just stayed at this hotel last weekend. Before I arrived, I almost changed my reservation to stay closer to the Gran Via, but glad I did not!!!!!!! It was a great location with the metro across the street and also a nice walk to different areas of the city. There is are places to eat all around and a couple of supermarkets if you just want to buy a bottle of water. The staff was incredibly nice!!!!!!!!! The breakfast buffet was included and was satisfying and typical of an European breakfast. My one little minor complaint, I wish their were electric outlets closer to my bed or on the side of the bed. I would stay there again!!

Excellent

TripAdvisor rating 5.0/5

Coastal715775 Family - 30/09/2019 TripAdvisor review

Very kind people (attendants), cleanliness and confortable rooms. Metro estation very close, any kind of public transportation also. Excellents food service options around the hotel. I strogly recommend!

good

TripAdvisor rating 3.0/5

heliosil Family - 28/07/2019 TripAdvisor review

When I was there, I noted anything goods and bads. Breakfast was good, but Parking was bad. I reserved one type of habitation, but I received other different. The street was in maintenance, but no problem. Other things was good.

Great Value, awesome part of town

TripAdvisor rating 4.0/5

jimmy1824 Couples - 25/06/2019 TripAdvisor review

This facility is way better than the price would suggest. Great facility is a cool and clean part of town. I will definitely recommend to friends. Great service, friendly staff and very clean. Beautiful stay.

controversial

TripAdvisor rating 3.0/5

Rigik Family - 25/06/2019 TripAdvisor review

We stayed in this hotel for one night with my family. The room was a little big bigger than similar ibis hotels (where I was before). We had a beautiful view. But after bath we found tattered towel. It was very!!!tattered! We were really shocked. And the door in our bathroom was with dirty brown handprints... unpleasantly...

Perfect for a couple of days visiting Madrid

TripAdvisor rating 5.0/5

Tour46730722653 Couples - 18/02/2019 TripAdvisor review

We were a few day visiting Madrid and was perfect. Is close to M30 and otside this there is a lot of free parking zones and the metro Station is in front of hotel. The bed was very confortable and the room was very big, to be a Ibis Hotel.

Good location & Room. Some basic amenities missing

TripAdvisor rating 3.0/5

doshivaibhav90 Business - 14/10/2018 TripAdvisor review

The hotel is in a good location with easy access to the metro.The terrace room that we booked gives lovely view of the city side.The room however needed to have some basic amenities like Tea / Coffee Maker, a couple of bottles of Water, and more charging plug points.

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