Hotel - ibis Singapore Novena
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Singapore Novena Hotel

3.5/5 1,593 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • CHANGI AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Paying)
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

MNSTR HOME AFFAIRS0.3 km / 0.19 mi PROCTOR GAMBLE0.5 km / 0.31 mi
NOVENA MEDICL CTR0.5 km / 0.31 mi

Congress centre

MBS CONV CENTER8.5 km / 5.28 mi SUNTEC CITY5.1 km / 3.17 mi

Our rooms

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 11 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Automatic temperature control
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 ALL Rating 5,686 reviews

Our guest reviews for
ibis Singapore Novena

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,593 reviews
Saul R. Couples - 12/02/2020 Confirmed reviews ALL
« Signs of new management »

I am ex-Gold, now Classic member. I felt the hotel had declined in staff service, with some exceptions, which has always been excellent previously.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saul R., Thank you for taking the time to tell us about your experience at the ibis Singapore Novena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Yen Operations Manager

Eddy L. Friends - 11/02/2020 Confirmed reviews ALL
« clean and quite environment »

good and but it will be better if price can be lower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eddy L., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yen Operations Manager

Chan H. Business - 11/02/2020 Confirmed reviews ALL
« Comfortable with affordable pricing »

Nice staff and overall, no issue with the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chan H., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yen Operations Manager

R. M. S. Friends - 11/02/2020 Confirmed reviews ALL
« Perfect location for my intended stay »

Check in-out is a breeze. Counter staff very efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. M. S., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yen Operations Manager

Dipannita Couples - 10/02/2020 Confirmed reviews ALL
« Good stay, rooms were clean, location is greay »

Amazing... looking forward to book with Ibis again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dipannita, We very much appreciate your comments regarding your stay at the ibis Singapore Novena. We are delighted to read that you had an amazing stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you soon in the near future. Yours Sincerely, Yen Lui Operations Manager

Anonymous Couples - 06/02/2020 Confirmed reviews ALL
« on the whole a good stay »

Standard classic ibis room (but with a minibar) and still in good condition. Great air-conditioning system. Good WiFi. No major issues. On one day, our room was refreshed very late in the afternoon, which meant no time for a nap. Not an issue on other days. Breakfast buffet has quite a lot of products, but mostly Asian dishes. It'd be good to add some slices of cheese and ham for European/Western guests. The hotel is close to Novena MRT, but unfortunately there is a hill between the station and the hotel (you need to walk up and down the hill in both directions). There is a free shuttle bus to Novena (great idea). The timetable could be improved. The shuttle bus goes every 30 minutes, but there's a lot lunch break (11.30 to 13.30h) and no shuttle bus in the evening. Also, to get back from the station to the hotel you need to phone the reception and book it in advance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yen Operations Manager

Lk C. Solo - 06/02/2020 Confirmed reviews ALL
« Perfect location and proximity to services »

I chose Ibis Novena Singapore because of it is perfectly located within walking distance to Anytime Fitness gym, Novena MRT station, several shopping centres and many local eating places. For a solo traveller this hotel offers clean, comfortable and compact rooms. I used to stay at Ibis Bencoolen but will switch to Ibis Novena when I visit Singapore next time. The free shuttle bus from hotel to Novena Square is a bonus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LK C, We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yen Operations Manager

Adisunu H. Business - 04/02/2020 Confirmed reviews ALL
« Well located »

Our meeting is around Ibis Novena location, we already familiar with this location that so many choice of food stall and restaurant surrounding the area. Beside food and snacks also convenient stores and mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adisunu H, We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will definitely work on the areas that you had highlighted in your feedback as we strive to continuously improve in our standard of services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yen Operations Manager

Chien-hsuan Families - 04/02/2020 Confirmed reviews ALL
« Convenient place »

Nice and many restaurants around the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chien-Hsuan, We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yen Operations Manager

Scott Solo - 04/02/2020 Confirmed reviews ALL
« Good Stay. »

Room was OK; staff good. Location not too bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, We very much appreciate your comments regarding your stay at the ibis Singapore Novena. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yen Operations Manager

Minh L. N. Friends - 02/02/2020 Confirmed reviews ALL
« Just normal ibis version but not alike treatment/welcome drink when i checked in. The food is very poor! »

I stayed for 2 nights as the transit hotels in my trip but the welcome drink on the second time was much better than the first one, which i doubt about the standardized service/benefits for Diamond member

Our hotel has responded to the review
Our hotel has responded to the review

Dear Minh Loc N. Thank you for taking the time to tell us about your experience at the ibis Singapore Novena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Yen Lui Operations Manager

Muneer A. Couples - 30/01/2020 Confirmed reviews ALL
« Nice and peaceful stay »

Though the rooms very bit small, it is extremely good with all facilities. Staffs were very courteous. Big thumps up (Y)

Rajat Families - 30/01/2020 Confirmed reviews ALL
« Rude Staff »

Early check in was not allowed. Even on request. We had to spend 3hrs in hotel lobby. Were hotel rooms were available and you wont be giving to any one else because it was our booking but wont give us early check in.This was the worst experience. If we ignore food options and staff behaviour which was rude. Will never ever book IBIS property again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajatdeep G., Thank you for taking the time to tell us about your experience at the ibis Singapore Novena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that check in time is usually 2pm, however if a room is available earlier we endeavor to meet these requests on a case by case basis. In general, if you wish to guarantee an early arrival, we normally recommend that you book the day before to ensure the inconvenience is minimised. In relation to your comment for the food, are you able to help me understand what was the issues regarding this? I do hope that we have an opportunity to better serve you in the near future and I look forward to your response. Sincerely, Daniel Lai General Manager

Anonymous Business - 29/01/2020 Confirmed reviews ALL
« Located at a good place »

Reception staff, I felt at times were rude except naga

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeril J., We very much appreciate your comments regarding your stay at the ibis Singapore Novena. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Lai General Manager

26/01/2020 TripAdvisor review
« Comfortable stay »

The service was excellent, and we have pleasant stay and comfortable sleep. Room design is slightly dated, although very high quality. Windows are big, but the view is on neighbor's windows. Great breakfast. Great overall value of stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew S, Thank you very much for your review! We hope to see you again! Warmest Regards, Michelle Ang Guest Experience

Joseph Solo - 25/01/2020 Confirmed reviews ALL
« Comfortable room with fast service »

Check-in was fast and easy , as was the check-out experience. The room was modest in size, but well laid out with plenty of room for resting and moving about. There was a filtered water station on the level (not sure if available on all levels) and a small refreshment tray for tea and coffee. The bedding was sturdy, comfortable and clean. The sound isolation was very good given the room faced a main road, althrough some construction sound did leak through during the stay it was mostly inaudible and allowed for a good night's rest. However the front door was perhaps less well isolated as the door closing by other guests on the floor could be heard quite loudly - however this was infrequent so it was not too bad. Overall it was a nice stay, in a good room and serviced by very friendly staff.

Stephanie Solo - 25/01/2020 Confirmed reviews ALL
« Good stay Nice service Well located (except the flat opposite to my room window which made me keeping the curtain shut during the day) »

It's quite enjoyable in general

Ashley Families - 24/01/2020 Confirmed reviews ALL
« Well located and the staff are really helpful and nice »

The stay from check in to the room was excellent and the service received reached far beyond our expectations. Will definitely recommend this establishment to my friends and colleagues. Thank you for making the beginning of our holiday a good experience.

Rigzin T. Couples - 23/01/2020 Confirmed reviews ALL
« Nice room and staff are very good. »

I would like to book again Ibis hotel when ever I visit to Singapore.

Rhys Couples - 23/01/2020 Confirmed reviews ALL
« Reasonable stay »

Checking in was slow as there was only one person working at the reception and three guests waiting at supposedly less busy times 430pm. After maybe 15 mins another person came to help. My online check-in seemed pointless as they didn't know or care about it saving me little.convenience. pointless exercise. Quiet room request had to be repeated and was given which was nice. Location is quite a walk way to the MRT station Novena.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peng T., Thank you for taking the time to tell us about your experience at the ibis Singapore Novena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am also disappointed to hear that the attitude from the staff was not attentive, please rest assured that I will personally look into this to see why did we fall short of our usual standard. Should you wish to further elaborate on this, please do contact me and I hope that I have an opportunity to win back your trust. Kind regards, Daniel Lai General Manager

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