Hotel - Mercure Arbat Moscow
Mercure Hotel Mercure Hotel

Mercure Arbat Moscow

4.5/5 1,879 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BOSTON CONSULTING5 km / 3.11 mi ELLY LILLY5 km / 3.11 mi HEINEKEN1 km / 0.62 mi IBM5 km / 3.11 mi LENOVO3 km / 1.86 mi ORACLE5 km / 3.11 mi SAGEM3 km / 1.86 mi TOSHIBA5 km / 3.11 mi
BUNGE5 km / 3.11 mi GENERAL ELECTRIC5 km / 3.11 mi HYUNDAI MOTOR0.2 km / 0.12 mi KPMG5 km / 3.11 mi NORTEL5 km / 3.11 mi PROCTER & GAMBLE5 km / 3.11 mi SHELL3 km / 1.86 mi

Exhibition centre

EXPOCENTER4 km / 2.49 mi

Your meetings and events

The hotel is a perfect venue for smaller meetings and conferences up to 12 delegates. Boardroom style comfortable furnished room with WiFi access and all the latest technological solutions for professional presentations.Tea and coffee facilities, notepads and pens, mineral water, flipcharts.

Mercure Arbat Moscow Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ARBAT 40 m2 2 m 0 0 14 0 0
    • Videoconferencing
    • WIFI access
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

  • 109 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.7/5 ALL Rating 4,807 reviews

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,879 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
ValentinVV Business - 09/12/2019 TripAdvisor review
« Very good hotel!!! »

Very nice hotel, excellent location next to Garden Ring and pedestrian (Old) Arbat street, in few steps from Smolenskaya metro station. Elegantly decorated public areas and rooms, very comfortable beds, good shower and all facilities. The room for the breakfast is not very big, however, with everything you want to eat - including hot food and healthy products. Tea and coffee- from the bar (and not from the machine).

Ihor Business - 03/12/2019 Confirmed reviews ALL
« Great! »

Great hotel located in the heart of the city.

Vijay Business - 25/11/2019 Confirmed reviews ALL
« Good »

Very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G.! We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anton Zachepitskiy Front Office Manager

Gyorgy M. Business - 25/11/2019 Confirmed reviews ALL
« Great stay »

All went well, very good located hotel, friendly and helpful staff, fast check-in/out, good breakfest, good bar, nice and clean room, bathroom, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anton Zachepitskiy Front Office Manager

Mizz_d Families - 23/11/2019 Confirmed reviews ALL
« A nice modern hotel right next to Smolenskaya Metro »

Overall it was a good experience... Good location, clean nice rooms with toiletries, controllable heating, good wifi and hot water for shower plus the most important thing: English speaking staffs! If i can make a suggestion there is one thing, my communication pre-trip was not responded as quick as all the other hotels we’ve ever stayed at... The hotel only answered my questions in email once a day, so when i had follow up questions even if i sent the email right after the hotel reply, I gotta wait for the reply the next day... Plus the hotel only reply it on weekdays, so when I sent an email by Friday, the quickest reply I got was on Monday... So for me it was very inconvenient... But there was no problem during our stay, so it was still a good stay...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Firmansyah, Thank you very much for taking the time to complete our questionnaire and for your exciting feedback about stay at our hotel. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. Regarding about of your request, please accept my deepest apologies for a long time waiting for an answer from us. We always respond to emails as they arrive, according of the corporate rules within 24 hours, if you have an urgent request please do not hesitate to contact us by dialing +74…. We are always grateful to receive the feedback from our guests. Constructive critics always help us to improve the areas where improvements must be brought leading to the constant growth of the level of service provided by our team. We will be extremely glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Best Regatds, Anton Zachepitskiy Front Office Manager

K. Friends - 19/11/2019 Confirmed reviews ALL
« A very pleasant stay »

Nice and friendly staffs, received a warm welcome when first step in! They allow us to have an early check in, this is a big bonus for us after a long hour flight! Clean and spacious room, great location, metro station & Arbat street just about a minute walk, that’s a lot of cafe/supermarket/restaurant around. I definitely will recommend this hotel to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. K., Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best regards, Anton Zachepitskiy Front Office Manager

Marc B. Business - 13/11/2019 Confirmed reviews ALL
« Cosy nest in Arbat »

We were in a very nice and cosy Suite. The hotel is very well located, comfortable and the staff is wonderful. Dedicated, helpful and make you feel really welcome. The restaurant is also very good. Just one comment: the chairs of the restaurant are too low now (need new upholstery) but otherwise everything is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We are very grateful to you for choosing Mercure Arbat Moscow hotel, for taking time to complete our questionnaire and share with us your detailed comment regarding your stay! It is our pleasure to know that you were satisfied with your stay with us. Thank you very much for paying our attention to the question of the chairs in the restaurant. All your comments will be shared with the Head of Food and Beverage department. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us, and we fully understand your concerns and the importance of this matter. We will be glad to welcome you back at Mercure Arbat Moscow Hotel and we will do our best to make your next stay a comfortable one! Best regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Jean C. Solo - 13/11/2019 Confirmed reviews ALL
« Hotel well located in Moscow. »

For the third time in this hotel ! Always a warm welcome with the smile of the staff. Hotel very well located in Moscow. I will be back soon. Thanks to the whole team !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C.! We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Anonymous Business - 08/11/2019 Confirmed reviews ALL
« Fair »

It was okay, good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L.! Thank you very much for choosing Mercure Arbat Moscow hotel. We are delighted how highly you valued our hotel! Your comments regarding the coffee have been delivered to the head of Food and Beverage Department and all staff has recently run an addition training in order to avoid this kind of unacceptable service in the future! We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Tim Business - 08/11/2019 Confirmed reviews ALL
« Nice hotel in the middle of the city »

The hotel is modern and the rooms are very nice and clean. Breakfast is great, positioned not so faraway from the Red Square, shops and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Raphael J. Couples - 30/10/2019 Confirmed reviews ALL
« Amazing »

The hotel is beautiful and in a great location, but it was the staff who make this a great hotel. The staff at the front desk where really helpful when we where trying to book our train tickets to St Petersburg. They where always willing to help us and greeted us every time we left or came back to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. J., Thank you very much for taking the time to complete our questionnaire and for your warm words about your stay with us. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We will share your comment with all our staff! Warmest regards and best wishes, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

James Solo - 28/10/2019 Confirmed reviews ALL
« Moscow visit »

Excellent service, great staff, good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James! Thank you very much for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire. Positive feedback from our guests is the greatest reward for us. We will be extremely glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Best regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Didier Business - 25/10/2019 Confirmed reviews ALL
« Excellent stay »

I had a great stay in the Mercure, location is excellent. Staff were nice and helpful. Room big and clean. I will definitely come back for Leisure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D.! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Bob Business - 25/10/2019 Confirmed reviews ALL
« Business trip »

All was good but some nearby construction into the late night. Usually we stay there and it is quite and peaceful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L.! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. Thank you for your feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Couples - 21/10/2019 TripAdvisor review
« Room 412 like submarine »

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for choosing Mercure Arbat Moscow and for sharing your comments. I am very sorry to know that you were not satisfied with the quality of our hotel and did not have a good night rest. Room 412 is one of our attic rooms. Many guests prefer this kind of room and consider them to be the most romantic. As Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage, our rooms vary in size and layout. But if for any reason you do not like your room, please do not hesitate to contact Reception any time and upon availability we will be glad to offer you another room, so you could feel fully comfortable. We have carefully checked the electric window blinds in room 412 and its efficiency during the night time also. The black out in room is properly provided to ensure quality of night rest in room. It is very pity that you had not informed us that you faced some challenges with using it in the room and we could not improve your experience at our hotel. We sincerely hope to have a chance to welcome you back and will do our best to make your next stay at our hotel a memorable one. Kindest regards, Irina Nacharova General Manager

Jeanne B. Business - 17/10/2019 Confirmed reviews ALL
« All expectations exceeded! »

Everyone was lovely -- helpful and kind. The room was great, too!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best regards, Anton Zachepitskiy Front Office Manager

David Friends - 16/10/2019 Confirmed reviews ALL
« Fantastic Stay »

The hotel was truly excellent. Nice room, everything worked well. Fast WiFi. The staff were brilliant too, especially Anastasia and Anna on the Front Desk (maybe others too) who made by hand and gave us a special paper model of a football field, and our team, to welcome us to Moscow!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

C. S. Couples - 15/10/2019 Confirmed reviews ALL
« Enjoyed our stay very much »

Everything was perfect. The room, very clean, we slept very well, excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our rooms and we are very pleased to hear that you were satisfied with our breakfast. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager

Ami K. Couples - 15/10/2019 Confirmed reviews ALL

Very good, clean, nice location- I will recommend to all my friends and also in the web site of traveling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for taking the time to complete our questionnaire. We are delighted to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager

Couples - 15/10/2019 TripAdvisor review
« Very stylish comfortable well located hotel »

We stayed here for a week and were very impressed with the staff who couldn't have been more helpful. I needed to visit a doctor and it was quickly organised and close by. We were given recommendations of places to visit which were exceptional. The room had good storage and was well designed. The bar/restaurant were comfortable and served good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Merribel! Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and our team went out of their way to make you feel especially welcome. We very much appreciate your kind compliments regarding rooms and food. All of us hope that one day we will have the pleasure of welcoming you again at our hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

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