WIFI/Internet Access- Located in the historic center of Moscow, close to 2 metro stations
- Experience the atmosphere of a luxurious manor of the early 19th century
- Bar La Promenade 24/7 (south of France, Russian and global cuisines)
- Intimate conference hall
- Easy reach to the exhibition grounds of Expocenter and Crocus Expo
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
Paying-
Online check-in
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key -
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Public outdoor parking (Nearby)
-
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
- 100% non-smoking hotel
-
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
-
Languages spoken at the hotel
- English
- Spanish
- Russian
- Reception open 24 hours a day
-
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
- Porter
- Concierge
Hotel location
Smolenskaya Sq. 6
121099
moscow
russian federation
- MOSCOW : ARBATSKO-POKROVS, SMOLENSKAYA
- SHEREMETYEVO At 38km / 23.61 miles
- KIEVSKY At 2km / 1.24 miles
GPS : 55.748595, 37.583762
Companies and event centres nearby
Company
Exhibition centre
Your meetings and events
The hotel is a perfect venue for smaller meetings and conferences up to 12 delegates. Boardroom style comfortable furnished room with WiFi access and all the latest technological solutions for professional presentations.Tea and coffee facilities, notepads and pens, mineral water, flipcharts.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| ARBAT | 40 m2 | 2 m | 0 | 0 | 14 | 0 | 0 |
Our rooms
The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.
Classic Non-smoking Room with a double bed
Individual air conditioning control, free Wi-Fi. Features include cozy work space, laptop safe, "rainfall" type shower, bath amenities, hair dryer, flat screen LCD TV, cable/satellite TV channels, coffee/tea facilities, complimentary mineral water.
Non-smoking Superior room with 1 double bed
Dream on and enjoy views over the Moscow historical centre and refined details in modern Art Deco style offered by this comfortable and cozy Superior room. Nespresso fragrant cup of coffee will give you energy to visit all the places in your travel plan.
Classic Non-smoking Room with 2 single beds
Individual air conditioning control, free Wi-Fi. Features include cozy work space, laptop safe, "rainfall" type shower, bath amenities, hair dryer, flat screen LCD TV, cable/satellite TV channels, coffee/tea facilities, complimentary mineral water.
Privilege Non Smoking Room with 1 kingsize bed
Individual air conditioning, free Wi-Fi, work space, laptop safe, 'rainfall' shower, bath amenities, bathrobes & slippers, daily newspapers, flat screen LCD TV, cable/satellite TV channels, Nespresso coffee machine, complimentary water and minibar
Privilege Non Smoking Room with 2 single beds
Individual air conditioning, free Wi-Fi, work space, laptop safe, 'rainfall' shower, bath amenities, bathrobes & slippers, daily newspapers, flat screen LCD TV, cable/satellite TV channels, Nespresso coffee machine, complimentary water and minibar
Standard non-smoking room with double bed for guests with limited mobility
Individual air conditioning, free Wi-Fi, ergonomic work space, safe for laptop, rain shower, bath cosmetics, bathrobe & slippers, daily newspaper, LCD TV, cable/satellite TV channels, free mineral water.
Non-smoking Family Suite with king-size bed and sofa bed
Suite with double bed, individual air conditioning, WIFI, ergonomic work space, laptop safe, rain shower, toiletries, bathrobes and slippers, 2 LCD TVs, cable/satellite TV channels, Nespresso coffee machine and complimentary mineral water
Non-smoking Deluxe Suite with 1 king-size bed and sofa
Individual air conditioning, free Wi-Fi, work space, laptop safe, bathtub, bath amenities, bathrobes & slippers, daily newspapers, flat screen LCD TV, cable/satellite TV channels, Nespresso coffee machine, complimentary water and minibar
- 109 rooms
- 100% non-smoking hotel
- 3 rooms for people with reduced mobility
- 16 connecting rooms
- Baby bed
Our restaurants and bars
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
Enjoy cozy atmosphere of the bar with its choice of cocktails and wide selection of tea and coffee. International menu.
Certificate of excellence 2019
Dear Mr. Gabor, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our staff and we are very pleased to hear that you were satisfied with our rooms and cleaning. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Kind regards, Anton Zachepitskiy Front Office Manager
Dear Loic, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our team work. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager
Dear Michael! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are always very happy to grant all perks to our All Accor Limitless loyalty guests. Moreover, it is a great pleasure to read that you enjoyed your welcome amenities and appreciated room upgrade. The team is equally delighted with your generous comments about our service. Your intention to stay at Mercure Arbat in future is highly appreciated by all of us. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Dear Benoit, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Best Regards, Anton Zachepitskiy Front Office Manager
Dear P. M.! We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow
Dear Mrs. Fatema Zohra Rasheed, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Best Regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow
Dear Mrs. S., We are very grateful to you for choosing Mercure Arbat Moscow hotel, for taking time to complete our questionnaire and share with us your detailed comment regarding your stay! It is nice to hear that you were satisfied with our location and the room service. Still I am very sorry that you have experienced inconvenience and the situation with service of our stuff ruined your opinion about the hotel. At Mercure, we strive to provide a superior service for every guest; therefore, we have considered your feedback to work better on relations with our guests. I would like to assure you that we have provided an additional training for our team to avoid any possible miscommunication in future. Regarding your comments about the concierge service, we would like to inform you that at any time you can always ask your requests at the reception desk and we are always happy to help you with any questions you may have. We are very sorry that during your stay you did not share this information with us. If you have any questions or requests during your stay, you can contact our Duty Manager by dialing 2424, and we will immediately do everything to eliminate the inconvenience. Please next time when you decide to book our hotel contact me directly and your stay will be under my personal control. We will be pleased to arrange for you a VIP welcome and best available room for your best comfort. We sincerely hope to have a chance to welcome you back and will do our best to make your next stay at our hotel a memorable one. Warmest regards, Irina Nacharova General manager Mercure Arbat Moscow
Dear Stephen! We would like to thank you for your loyalty to Mercure Arbat Moscow hotel and for taking the time to share with us your review. It was a pleasure for us to welcome you, and we are delighted to know that we met your expectations. Best regards, Anton Zachepitskiy Front Office Manager
Dear Maxim! Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow. We were extremely delighted to have received such a positive feedback. It is so pleasant that you were satisfied with our location, room facilities and you felt comfortable during your stay. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! Our team wishes you a Merry Christmas and a Happy New year! We are always very happy to welcome you at Mercure Arbat Moscow hotel! Best regards, Anton Zachepitskiy Front Office Manager
Dear Kenan, We are very grateful to you for choosing Mercure Arbat Moscow hotel, for taking time to complete our questionnaire and share with us your detailed comment regarding your stay! It is nice to hear that you were satisfied with our location and the breakfast. Still I am very sorry that you have experienced inconvenience and the situation with service of our stuff ruined your opinion about the hotel. At Mercure, we strive to provide a superior service for every guest; therefore, we have considered your feedback to work better on relations with our guests. I would like to assure you that we have provided an additional training for our team to avoid any possible miscommunication in future. According to your comments, we would like to note you that, for our guests we have in the rooms a minibar, as for special freezers for storing medicines we do not have in the hotel unfortunately. We would also like to inform, according to the rules, we cannot change money, but any time we can help you to find official exchange office or bank where can you do this. We are very sorry that during your stay you did not share this information with Duty Manager or me. If you have any questions or requests during your stay, you can contact our Duty Manager by dialing 2424, and we will immediately do everything to eliminate the inconvenience. Please next time when you decide to book our hotel contact me directly and your stay will be under my personal control. We sincerely believe that we will have a chance to welcome you back at Mercure Arbat Moscow Hotel! Best Regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow
Dear Valued Guest! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. I am sorry that our service didn’t meet your expectations completely. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. We are very grateful for your remarks. We will organize an additional training for all our reception staff. We sincerely hope to have a pleasure of welcoming you back. We will do our best to make your next stay a comfortable one! Best regards, Anton Zachepitskiy Front Office Manager
Dear Mr. H., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our team work. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachpitskiy Front Office Manager
Dear Mr. B., Thank you very much for your kind loyalty to Accor hotels and to Mercure Arbat Moscow Hotel in particular. Thank you for sharing your comments. I am very sorry that due to technical failure with your recent reservation we could not provide proper smooth service upon your arrival. Please accept my sincere apologize. I understand your disappointment. As a gesture of good will from our side, please kindly accept extra points which were already credited to your ALL account. We have immediately contacted our IT department in order to prevent such situations in future and to ensure correct transmission of information between reservation and hotel systems. It is my sincere hope that you might choose Mercure Arbat again and we will see you again among regular guests of our hotel. I will be pleased to meet you personally and take your reservation under my personal control with upgrade to the best available room and VIP welcome. Kind regards, Irina Nacharova General Manager
Dear Mr. M.! We would like to thank you for your loyalty to Mercure Arbat Moscow hotel and for taking the time to share such a positive detailed review. It was a pleasure for us to welcome you back, and we are delighted to hear that we met your expectations again.Thank you for your warm feedback once again. We look forward to welcoming you back wishing you a happy and magical New Year! Sincerely, Anton Zachepitskiy Front Office Manager
Dear Mr. C., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our location. From our questionnaire we set that you were not given a welcome drink voucher. Please let me bring you my apologies for the inconvenience with it. As a gesture of good will from our side, please accept extra 600 points to your ALL account. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Kind regards, Anton Zachepitskiy Front Office Manager
Dear Mrs. S. , Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our team work. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager
Dear Mr. U.! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Kind regards, Anton Zachepitskiy Front Office Manager
Dear Mr. L., Thank you very much for your loyalty to Mercure Arbat Hotel and for all your comments regarding the previous stay with us. I am very sorry that this incident caused such inconvenience to you and you could not have a proper rest. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. We are very grateful for your remarks. But I would like kindly to ask you to inform us as soon as possible about all issues and inconveniences if ones happen during your stay that we could eliminate them immediately. I have shared your feedback with the Heads of departments who are in charge of these questions for further discussing and implementing. We sincerely believe to have a chance to welcome you back at Mercure Arbat Moscow Hotel. Yours sincerely, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow Hotel
Dear Mr. V., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anton Zachepitskiy Front Office Manager
Dear Valentin, Thank you for writing such a positive review following your stay at Mercure Arbat Moscow hotel and deciding to share your experience with others. We are delighted that you had a great time with us and enjoyed our amazing location, décor, breakfast, bed and magic rainfall shower. Thank you for recommending us, we appreciate it a lot! We are looking forward to welcoming you back at Mercure Arbat Moscow hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate
