Mercure Arbat Moscow
Mercure Arbat Moscow 4 stars
Customer review rating (ALL Rating)
4.7/5
932 reviews
ALLSAFE approved hotel
Description
Hotel extras
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Located in the historic center of Moscow, close to 2 metro stations
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Experience the atmosphere of a luxurious manor of the early 19th century
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Bar La Promenade 24/7 (south of France, Russian and global cuisines)
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Intimate conference hall
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Easy reach to the exhibition grounds of Expocenter and Crocus Expo
Hotel location
Mercure Arbat Moscow
Smolenskaya Sq. 6
121099 MOSCOW
Russia
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MOSCOW: ARBATSKO-POKROVS SMOLENSKAYA
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By plane
SHEREMETYEVO At 38km / 23.61 miles
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By train
KIEVSKY At 2km / 1.24 miles
GPS:55.748595, 37.583762
Companies
- BOSTON CONSULTING 5 km / 3.11 mi
- BUNGE 5 km / 3.11 mi
- ELLY LILLY 5 km / 3.11 mi
- GENERAL ELECTRIC 5 km / 3.11 mi
- HEINEKEN 1 km / 0.62 mi
- HYUNDAI MOTOR 0.2 km / 0.12 mi
- IBM 5 km / 3.11 mi
- KPMG 5 km / 3.11 mi
- LENOVO 3 km / 1.86 mi
- NORTEL 5 km / 3.11 mi
- ORACLE 5 km / 3.11 mi
- PROCTER & GAMBLE 5 km / 3.11 mi
- SAGEM 3 km / 1.86 mi
- SHELL 3 km / 1.86 mi
- TOSHIBA 5 km / 3.11 mi
Exhibition centre
- EXPOCENTER 4 km / 2.49 mi
Hotel services
Check-in from - Check out up to
- Restaurant
- Wheelchair accessible hotel
- Well-being
- Air conditioning
- Wi-Fi
- Breakfast
- Bar
- Meeting rooms
- Car park
LA PROMENADE
La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.
BAR LA PROMENADE
The cozy bar area offers Russian, French and international cuisine menu, as well as a variety of beverages.
Breakfast
Start your day in the atmosphere of La Promenade, a stylish French restaurant, where a wide range of buffet breakfast dishes and drinks will delight your exquisite taste.
Fitness center Non contractual photo
All guests are welcome to use the hotel's free wellness facilities, including gym. A massage service is available upon request.
Spa Non contractual photo
Your meetings and events
The hotel is a perfect venue for smaller meetings and conferences up to 12 delegates. Boardroom style comfortable furnished room with WiFi access and all the latest technological solutions for professional presentations. Tea and coffee facilities, notepads and pens, mineral water, flipcharts.
Room descriptions and layouts
meeting rooms
attendees
- m / m²
- ft / sq ft
Room name |
Surface area |
Height |
Theatre style |
U-shaped Room |
Board-room |
Classroom style |
Banquet |
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40 m² 400 sq ft |
3 m 28 ft |
Configuration is not available for this hotel |
14 participants |
14 participants |
Configuration is not available for this hotel |
Configuration is not available for this hotel |
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Configuration is not available for this hotel |
Configuration is not available for this hotel |
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Configuration is not available for this hotel |
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Our accommodation(s)
The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities. All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.
Classic Non-smoking Room with a double bed
- Max. number of persons: 2
- Area: From 18 m² / 193 sq ft
- Free in Room Mineral Water
- Coffee/tea making facilities
Non-smoking Superior room with 1 double bed
- Max. number of persons: 2
- Area: From 19 m² / 204 sq ft
- Free in Room Mineral Water
- Coffee/tea making facilities
- Nespresso machine
Classic Non-smoking Room with 2 single beds
- Max. number of persons: 2
- Area: From 18 m² / 193 sq ft
- Free in Room Mineral Water
- Coffee/tea making facilities
Privilege Non Smoking Room with 1 kingsize bed
- Max. number of persons: 2
- Area: From 20 m² / 215 sq ft
- Free in Room Mineral Water
- Coffee/tea making facilities
- Nespresso machine
- Mini bar with free soft drinks
Privilege Non Smoking Room with 2 single beds
- Max. number of persons: 2
- Area: From 20 m² / 215 sq ft
- Free in Room Mineral Water
- Coffee/tea making facilities
- Nespresso machine
- Mini bar with free soft drinks
Standard non-smoking room with double bed for guests with limited mobility
Accessible room
- Max. number of persons: 2
- Area: From 22 m² / 236 sq ft
- Free in Room Mineral Water
- Coffee/tea making facilities
- Nespresso machine
- Mini bar with free soft drinks
Non-smoking Deluxe Suite with 1 king-size bed and sofa
- Max. number of persons: 3
- Area: From 42 m² / 452 sq ft
- Views: Park view, Historic side view Note
- Most of the accommodation: Corner Room Note
- Free in Room Mineral Water
- Coffee/tea making facilities
- Nespresso machine
- Mini bar with free soft drinks
Non-smoking suite with a King-size bed, a sofa and a summer terrace
- Max. number of persons: 3
- Area: From 42 m² / 452 sq ft
- Most of the accommodation: Terrace, Corner Room Note
- Free in Room Mineral Water
- Coffee/tea making facilities
- Nespresso machine
- Mini bar with free soft drinks
Our guest reviews
Customer review rating 5.0/5
Anonymous Business - Confirmed reviews ALL
everything was okay
Dear Valued Guest! Thank you very much for choosing Mercure Arbat Moscow hotel. We are very glad that you evaluated your stay with us so high and enjoyed perfect location and amazing service. Our team is always extremely happy to welcome you at Mercure Arbat Moscow! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Customer review rating 4.5/5
Anonymous Solo - Confirmed reviews ALL
great location, nice room, good reception
Dear Konstantin, Thank you for valuing us so high! We will be happy to meet you soon. Best regards, Natalia Rakhymova Front Office Manager
Customer review rating 5.0/5
Valiollah R. Business - Confirmed reviews ALL
Once entered the hotel I met Mr. Alex. I can not tell you how pleasant, nice, gentleman he was. I will be returning to this hotel because of his exquisite customer care and wonderful hospitality. Your other staff were also very nice and helpful. I recommend this hotel to everyone I know. Even once I was there I brought more customers to the hotel.
Dear Mr. R., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking time to complete our questionnaire and share with us comments regarding your stay! It is a pleasure to know that you were satisfied with your stay. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager
Customer review rating 3.0/5
Natasha F. Business - Confirmed reviews ALL
I did not like my room. It was extremely small, tiny, hard to move. I did not like restaurant manager, he lacks compassion and friendliness. When we checked in at 6 pm, no one helped with suitcases.
Dear Guest, Thank you very much for choosing Mercure Arbat Moscow Hotel and for sharing with us comments regarding your stay. Please accept my sincere apologies that the hotel have not quite met all your expectations. At Mercure we strive to provide the highest level of service to each of our guests, so your feedback is very important for us. Thank you very much for comments regarding our team, we have already made an additional training to improve skills and service. As you may already know, Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage; because of this, all our rooms are quite different from each other. Thank you for contacting Reception and we were glad to find for you another room for more suitable one. We also would like to let you know that we add all preferences about the room in your profile in our system, so next we will do our best to attach you the most comfortable room according your preferences in advance. It is so pity to know that despite all our efforts to provide you with the most comfortable accommodation, still you left our hotel with sad feelings. Should you have any requests, inconveniences or remarks during your stay at the hotel, please do not hesitate to contact our Duty Manager by dialing 111 or through a dedicated software available by QR code in your room – and we will do our best to eliminate them immediately. I sincerely hope that we will have an opportunity to welcome you back and our team will do our best to make your stay the most enjoyable. Best regards, Irina Nacharova General Manager
TripAdvisor rating 5.0/5
benjaminhearn TripAdvisor review
This is a perfect little chain hotel in Moscow. The staff are incredibly friendly, polite and really happy to speak great English. Everything is done quickly; check in, I requested to use the gym and was quickly given the key. The gym is small but clean and perfect for a quick workout. The rooms are very comfortable, for future trips to Moscow these guys are my go to. When rescheduling my booking at the last minute they were very accommodating.
Dear Mr. Hearn! Let me express our sincere gratitude for staying with us and sharing your glowing feedback on Tripadvisor.com! We highly appreciate your warm words of our team for their friendly and considerate service. We feel very pleased to be a hotel of your choice in Moscow that is a wonderful accolade. We’re so happy reading your review that you were satisfied with cordial welcome. We truly enjoyed having you as our guest and we look forward to your return soon. Warmest regards, Elena Gorodinskaya Rooms Division Manager Mercure Arbat Moscow
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