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Mercure Arbat Moscow 4 stars

Customer review rating 4.7/5 5,625 reviews

ALLSAFE approved hotel

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Mercure Arbat Moscow
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+ 21 Services

Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy reach to the exhibition grounds of Expocenter and Crocus Expo

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (nearby) Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099 moscow
russian federation

Tel: +74952250025

Fax: (+7)495/2250083

Check-in from 15h00

Check out up to 12h00

  • MOSCOW :  ARBATSKO-POKROVS SMOLENSKAYA

  • By plane

    SHEREMETYEVO At 38km / 23.61 miles

  • By train

    KIEVSKY At 2km / 1.24 miles

GPS :55.748595, 37.583762

Companies

  • BOSTON CONSULTING 5.0 km / 3.11 mi
  • BUNGE 5.0 km / 3.11 mi
  • ELLY LILLY 5.0 km / 3.11 mi
  • GENERAL ELECTRIC 5.0 km / 3.11 mi
  • HEINEKEN 1.0 km / 0.62 mi
  • HYUNDAI MOTOR 0.2 km / 0.12 mi
  • IBM 5.0 km / 3.11 mi
  • KPMG 5.0 km / 3.11 mi
  • LENOVO 3.0 km / 1.86 mi
  • NORTEL 5.0 km / 3.11 mi
  • ORACLE 5.0 km / 3.11 mi
  • PROCTER & GAMBLE 5.0 km / 3.11 mi
  • SAGEM 3.0 km / 1.86 mi
  • SHELL 3.0 km / 1.86 mi
  • TOSHIBA 5.0 km / 3.11 mi

Your meetings and events

The hotel is a perfect venue for smaller meetings and conferences up to 12 delegates. Boardroom style comfortable furnished room with WiFi access and all the latest technological solutions for professional presentations.Tea and coffee facilities, notepads and pens, mineral water, flipcharts.

Room descriptions and layouts

1 

meeting room

From 1 to 14 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • WIFI access

  • Video equipment

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our restaurants and bars

LA PROMENADE

Type of cuisine: International

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

BAR LA PROMENADE

The cozy bar area offers Russian, French and international cuisine menu, as well as a variety of beverages.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,625 reviews

TripAdvisor Rating 4.5/5

1,937 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Best place for business travel

TripAdvisor rating 5.0/5

d0r0nin Business - 16/09/2021 TripAdvisor review

Everything was perfect. A quiet place. Excellent administrator (Svetlana). Good breakfasts. Excellent cleaning. And excellent attitude to customers.Wonderful location in the historical part of the city near Arbat street

Good stay and very well comfy

Customer review rating 4.5/5

Mohamad R. S. M. Couples - 13/09/2021 Confirmed reviews ALL

I was staying at mercure arbat at first because of the location as it was my first experience and I was there with my partner. But then the moment we arrive there, the front desk please kindly accept my humble apology that I forgot their name were very friendly, attentive, efficient and helpful. During our stay in mercure arbat, they make sure we have everything we need everyday. They make us feel at home all the time. I was having bad experience when I had to leave Moscow and move my partner to apartment in Moscow but they cancel it at the very end of the day. We were so scared and didn’t know where to go. Your front desk team again were very kind and helpful with literally everything to make sure we were safe and they manage to provide us one more room and also assist us contacting other service apartment I can’t say any other words that staying in mercure arbat, is not only about the place, but you feel warm and welcome not only as a guest but as if you are part of the family. I truly see this as a plus point and I will definately recommend everyone who visit Moscow to stay at mercure arbat.

Well but loud

Customer review rating 4.0/5

Ivan Couples - 24/08/2021 Confirmed reviews ALL

It was great to be welcomed by nice staff and offered an available room ahead of the check in time, allowing to rest and prepare for the day after long travels. We have however underestimated how loud our particular room will be overnight (last time we had a different one), and that the street in front of the hotel will be redone during our visit. The reception has offered us to change if we don’t like the room until the time of the regular checkout, but it was our own fail to not ask for it, afterwards if was too late due to the full hotel booking.

Dear Ivan, Thank you very much for choosing Mercure Arbat Moscow Hotel again and for taking time to complete our questionnaire regarding your stay with us. It is a pleasure to know that you were satisfied with service performed by our friendly team. Please accept my sincere apologies that the hotel have not quite met your expectations. We would like to let you know that Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage; because of this, all our rooms are quite different from each other. We would like to pay your attention that we add all preferences about the room in your profile in our system, so next we will do our best to give you the most comfortable room according your preferences. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Well located

Customer review rating 4.5/5

Chaitanya A. Couples - 03/08/2021 Confirmed reviews ALL

Friendly staff

Dear M. Chaitanya A., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comments regarding your stay with us! It is a pleasure to know that you were satisfied with your stay. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

One of the best hotels in Moscow

Customer review rating 5.0/5

Marcus Families - 20/07/2021 Confirmed reviews ALL

Great central location, easy to reach, friendly staff, clean and modern rooms, bar and food all fine

Dear Marcus, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Good stay but loud - subway station right under hotel

Customer review rating 3.5/5

Raphael Solo - 08/07/2021 Confirmed reviews ALL

Good location Major problem for me (2nd floor) was vibration from the subway right under the hotel. Wakes you up at 5am and stops at 11pm

Dear Raphael, Thank you for your choosing Mercure Arbat Moscow Hotel and for taking the time to complete our questionnaire regarding your stay. I am very pleased to know that you have enjoyed the place, though I am sorry that you could not feel completely comfortable being sensitive to outside noise. Please accept our sincere apologies for that inconvenience. It is very pity that we did not get any feedback during your stay, so we could provide you another room facing the backyard of the hotel. Comfort of each of our Guests is our main goal. Information about your preferences are already added to your profile and for your next arrival we will prepare another room for you. We will be happy to see you among regular guests of Mercure Arbat Moscow Hotel. Kind regards, Natalia Rakhymova Front Office Manager

Excellent Location

Customer review rating 2.0/5

Shivek Solo - 30/06/2021 Confirmed reviews ALL

The staff at the restaurant is very good and friendly , the buffet breakfast is repetitive and exactly the same every day which becomes boring. I was there for 14 days and found the breakfast buffet to be same everyday. The restaurant manager I Khan is very good , attentive and helped me to find local spots. Kudos to him There is no weight scale in the hotel I checked at the wellness center also but it wasn't there , the weight scale for bag available at the front desk is not working properly. The front desk staff is friendly and cooperative, however I personally think if the rooms are available the late checkout should be extended till 4 pm to Long stay guests , the front desk team extended till 2 pm. The room which I was staying in had an issue with AC which I told a number of times during my stay still there was no solution. Rooms are comfortable, good hygiene, excellent location. You guys should offer water at the time.of.checkin . I had travelled 16 hours reached the hotel and I wanted water the front office lady told me to go to the restaurant , the lady in the restaurant said there is no water.

Dear Mr. Shivek, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking time to complete our questionnaire and share with us detailed comments regarding your stay! It is a pleasure to know that you were satisfied with our friendly team and central location. Please accept my sincere apologies that the hotel have not quite met your expectations. Thank you very much for paying our attention to the question of level of temperature in the room. The quality of sleep and rest of our guests is our greatest priorities, and we fully understand your concerns and the importance of this matter. I am very sorry that in that situation we did not do enough to ensure your comfort and you did not received a prompt offer to change the room. I would like to assure you that this situation is not typical for Mercure Arbat team and I would like to let you know that we have provided an additional training for our team to avoid such miscommunication in the future. Regarding breakfast, I would like to let you know that we try to offer the best value for money in the hotel market in Moscow today by providing a buffet breakfast at a special price. The breakfast menu also corresponds the international standards of the Mercure brand. I will appreciate a lot if you send detailed comments on which of your favorite breakfast dishes you would like to see on the menu to our official email. According the late check-out I would like to pay your attention that your loyalty status has risen to the silver level and if you make your next reservation through the direct channel according to this status we will be glad to provide you complimentary late check-out upon availability till 5 pm and voucher for welcome drink. Dear Mr. Shivek, thank you once again for your review. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Well located and great and supportive staff

Customer review rating 5.0/5

Salem A. Couples - 28/06/2021 Confirmed reviews ALL

The location is great close to Arbat street and the staff were awesome and very supportive

Dear Salem, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comments regarding your stay with us! At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. Thank you once again for your review. We do hope to see you again at Mercure Arbat Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

good comfort

Customer review rating 5.0/5

Arturo Couples - 22/06/2021 Confirmed reviews ALL

wonderful

Dear Arturo, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Good location

Customer review rating 4.5/5

Anonymous Business - 13/06/2021 Confirmed reviews ALL

Us usual all is ok, except of stuff. I’ve many time wrote, will be better to use a more smiles.

Dear Alexey, We are very grateful to you for choosing Mercure Arbat Moscow hotel once again and for taking the time to complete our questionnaire and share with us your comments regarding your stay with us! It is a pleasure to know that you were satisfied with it at all. At Mercure we strive to provide the highest level of service to each of our guests, so your feedback is very important for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Very hospitable

Customer review rating 5.0/5

Mohamed E. Solo - 02/06/2021 Confirmed reviews ALL

The staff was very hospitable and helpful , especially Elisabetta and Alina.

Dear Mr. E., Thank you very much for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow hotel. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our team work and service in general. We will be extremely glad to welcome you back at Mercure Arbat hotel on your next stay in Moscow! Warmest regards, Natalia Rakhymova Front Office Manager
Customer review rating 4.0/5

Anonymous Solo - 25/04/2021 Confirmed reviews ALL

I travelled to 8 hours to Moscow for a medical appointment. My husband booked the appointment for me through a hotels website. Unfortunately there was a delay checking in as the room was booked in my husband's name, and even though we have the same surname, the staff needed to check with the website company (with a passport in the same surname, this was very frustrating but I understand there was a procedure...just difficult when you're very tired from travelling). Even though it was just before 3pm when this was resolved, my room was then not ready - for a small hotel where the check out time was 12, this was unacceptable. I was so tried and would have liked to freshen up before going to my medical appointment but couldn't wait for the room and so had to go straight there. The room was great when I got in - clean and everything I needed for my stay. I ate at the lobby bar and the staff were polite, attentive, efficient - really top service! I only stayed one night. The lobby bar food and the breakfast were delicious. Overall a great stay, just need to get better at keeping to the check out and clean schedule and a bit of common sense from front desk staff when it was obviously your room.

Dear Rachel, We highly appreciate your having chosen Mercure Arbat Hotel for your stay in Moscow. It is a pleasure to know that you were truly satisfied with our rooms and our restaurant. Please, accept our sincere apologies regarding the situation with check-in. We do wish your experience could have been a more pleasant one. Thank you for bringing the situation to our attention – your feedback has been taken into account, and appropriate measures have since been taken to improve our check-in schedule. Regarding booking on your husband’s name, our reception personnel, though understanding of your situation, had to act in accordance with strict confirmation procedures for situations when any personal information on the guest does not match. These procedures are imposed on us by the agency through which your husband booked your stay. The agency had the responsibility to notify you in advance of such course of action. We are truly sorry this situation had to happen to you. Should you choose to stop at our hotel again, we will do our best to make your stay as comfortable as possible. Kind regards, Natalia Rakhymova Front Office Manager

Good location

Customer review rating 4.5/5

Vuk Solo - 23/04/2021 Confirmed reviews ALL

This is not first time I am staying at this hotel. It is standard 4 star hotel with everything you need for a comfortable stay. Wi-fi was pretty bad. This should be fixed urgently I am pretty sure that you can occasionally feel vibrations from metro passing below Additionally, I am writing this report almost 20 days after my stay and money for hotel is still reserved on my card.

Dear Vuk, Thank you for your choosing Mercure Arbat Hotel and for taking the time to complete our questionnaire regarding your stay. It is a pleasure to know that you were satisfied with your stay at all. Please accept my sincere apologies regarding the situation with WI-FI. We would like to pay your attention that if you had any problems with internet connection during your stay at the hotel, you should contact our Duty Manager by dialing 111 – and we would do our best to make your stay the most memorable one. Regarding your comments about the room we would like to note that Mercure Arbat Moscow hotel is located in the historical building of 19th century near the Garden Ring. Please do not hesitate to contact us if you are not satisfied with your room and upon availability, we will be glad to offer you another that is more suitable for you! And we would like to pay your attention that we add all preferences about the room in your profile in our system, so next we will do our best to give you the most comfortable room according your preferences. Regarding your comments about the pre-authorization, I am sorry about this situation with long waiting of cancellation of pre-authorization. We would like to assure you that this situation is not typical for Mercure Arbat and we would like to let you know that we have provided an additional training for our team to avoid such cases in the future. Dear Vuk, we strive to provide the highest level of service to each of our guest, so your feedback is very important for us. I will be extremely happy if you give us one more chance to welcome you at Mercure Arbat Hotel. Best regards, Natalia Rakhymova Front Office Manager

FRIENDLY Staff

Customer review rating 5.0/5

Sing Families - 14/04/2021 Confirmed reviews ALL

Too bad due to pandemic, we are unable to leave country to visit . However, I have positive experience with staff through email in the whole process of refund. Hopefully we will have chance to stay one day in future.

Dear M. Sing, Thank you for choosing the Mercure Arbat Moscow Hotel! We are sincerely sorry that due to COVID19 you could not visit Moscow, including our hotel. But we, as well as you, still hope that we will have the opportunity to welcome you in Mercure Arbat Moscow Hotel. Warmest regards, Natalia Rakhymova Front Office Manager

Great!

Customer review rating 5.0/5

Vladimir S. Couples - 09/04/2021 Confirmed reviews ALL

Very cosy and well-placed hotel. Fantastic experience. Great staff: professional and helpful!

Dear Mr. S., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Very nice hotel with helpful staff

TripAdvisor rating 5.0/5

natalia758 Business - 08/03/2020 TripAdvisor review

Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.

Dear Natalia! Thank you very much for choosing again Mercure Arbat Moscow hotel and sharing you feedback regarding your recent stay with us. We highly appreciate your loyalty! It is a great pleasure for us to read that you were satisfied with friendly service, location and tasty breakfast. Once again, we are very grateful for your feedback and sincerely hope that you will stay with us in the future! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great stay!

TripAdvisor rating 5.0/5

Michael U Business - 01/02/2020 TripAdvisor review

Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow. Very pleasant service, nice room upgrade and personalized welcome card. Will definitely try chose this one next times. Well done 👏

Dear Michael! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are always very happy to grant all perks to our All Accor Limitless loyalty guests. Moreover, it is a great pleasure to read that you enjoyed your welcome amenities and appreciated room upgrade. The team is equally delighted with your generous comments about our service. Your intention to stay at Mercure Arbat in future is highly appreciated by all of us. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Very good hotel!!!

TripAdvisor rating 5.0/5

ValentinVV Business - 09/12/2019 TripAdvisor review

Very nice hotel, excellent location next to Garden Ring and pedestrian (Old) Arbat street, in few steps from Smolenskaya metro station. Elegantly decorated public areas and rooms, very comfortable beds, good shower and all facilities. The room for the breakfast is not very big, however, with everything you want to eat - including hot food and healthy products. Tea and coffee- from the bar (and not from the machine).

Dear Valentin, Thank you for writing such a positive review following your stay at Mercure Arbat Moscow hotel and deciding to share your experience with others. We are delighted that you had a great time with us and enjoyed our amazing location, décor, breakfast, bed and magic rainfall shower. Thank you for recommending us, we appreciate it a lot! We are looking forward to welcoming you back at Mercure Arbat Moscow hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Room 412 like submarine

TripAdvisor rating 2.0/5

TrailBlazer185899 Couples - 21/10/2019 TripAdvisor review

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!

Dear Valued Guest, Thank you very much for choosing Mercure Arbat Moscow and for sharing your comments. I am very sorry to know that you were not satisfied with the quality of our hotel and did not have a good night rest. Room 412 is one of our attic rooms. Many guests prefer this kind of room and consider them to be the most romantic. As Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage, our rooms vary in size and layout. But if for any reason you do not like your room, please do not hesitate to contact Reception any time and upon availability we will be glad to offer you another room, so you could feel fully comfortable. We have carefully checked the electric window blinds in room 412 and its efficiency during the night time also. The black out in room is properly provided to ensure quality of night rest in room. It is very pity that you had not informed us that you faced some challenges with using it in the room and we could not improve your experience at our hotel. We sincerely hope to have a chance to welcome you back and will do our best to make your next stay at our hotel a memorable one. Kindest regards, Irina Nacharova General Manager

Very stylish comfortable well located hotel

TripAdvisor rating 5.0/5

Merribel Couples - 15/10/2019 TripAdvisor review

We stayed here for a week and were very impressed with the staff who couldn't have been more helpful. I needed to visit a doctor and it was quickly organised and close by. We were given recommendations of places to visit which were exceptional. The room had good storage and was well designed. The bar/restaurant were comfortable and served good food.

Dear Merribel! Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and our team went out of their way to make you feel especially welcome. We very much appreciate your kind compliments regarding rooms and food. All of us hope that one day we will have the pleasure of welcoming you again at our hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

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