Mercure Arbat Moscow

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Mercure Arbat Moscow 4 stars

Customer review rating (ALL Rating) 4.7/5 932 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy reach to the exhibition grounds of Expocenter and Crocus Expo

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099 MOSCOW
Russia

Telephone +7 495 225-00-25

Fax +7 495 225-00-83

Contact email

  • MOSCOW:  ARBATSKO-POKROVS SMOLENSKAYA

  • By plane

    SHEREMETYEVO At 38km / 23.61 miles

  • By train

    KIEVSKY At 2km / 1.24 miles

GPS:55.748595, 37.583762

Companies

  • BOSTON CONSULTING 5 km / 3.11 mi
  • BUNGE 5 km / 3.11 mi
  • ELLY LILLY 5 km / 3.11 mi
  • GENERAL ELECTRIC 5 km / 3.11 mi
  • HEINEKEN 1 km / 0.62 mi
  • HYUNDAI MOTOR 0.2 km / 0.12 mi
  • IBM 5 km / 3.11 mi
  • KPMG 5 km / 3.11 mi
  • LENOVO 3 km / 1.86 mi
  • NORTEL 5 km / 3.11 mi
  • ORACLE 5 km / 3.11 mi
  • PROCTER & GAMBLE 5 km / 3.11 mi
  • SAGEM 3 km / 1.86 mi
  • SHELL 3 km / 1.86 mi
  • TOSHIBA 5 km / 3.11 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

LA PROMENADE

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

Your meetings and events

The hotel is a perfect venue for smaller meetings and conferences up to 12 delegates. Boardroom style comfortable furnished room with WiFi access and all the latest technological solutions for professional presentations. Tea and coffee facilities, notepads and pens, mineral water, flipcharts.

Room descriptions and layouts

2 

meeting rooms

From 1 to 14 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities. All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

Our guest reviews

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  932 reviews

TripAdvisor Rating  4.5/5  1,950 reviews

Well located

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

everything was okay

Dear Valued Guest! Thank you very much for choosing Mercure Arbat Moscow hotel. We are very glad that you evaluated your stay with us so high and enjoyed perfect location and amazing service. Our team is always extremely happy to welcome you at Mercure Arbat Moscow! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

well located

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

great location, nice room, good reception

Dear Konstantin, Thank you for valuing us so high! We will be happy to meet you soon. Best regards, Natalia Rakhymova Front Office Manager

Excellent stay. I loved it.

Customer review rating 5.0/5

Valiollah R. Business - Confirmed reviews ALL

Once entered the hotel I met Mr. Alex. I can not tell you how pleasant, nice, gentleman he was. I will be returning to this hotel because of his exquisite customer care and wonderful hospitality. Your other staff were also very nice and helpful. I recommend this hotel to everyone I know. Even once I was there I brought more customers to the hotel.

Dear Mr. R., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking time to complete our questionnaire and share with us comments regarding your stay! It is a pleasure to know that you were satisfied with your stay. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Super small room,

Customer review rating 3.0/5

Natasha F. Business - Confirmed reviews ALL

I did not like my room. It was extremely small, tiny, hard to move. I did not like restaurant manager, he lacks compassion and friendliness. When we checked in at 6 pm, no one helped with suitcases.

Dear Guest, Thank you very much for choosing Mercure Arbat Moscow Hotel and for sharing with us comments regarding your stay. Please accept my sincere apologies that the hotel have not quite met all your expectations. At Mercure we strive to provide the highest level of service to each of our guests, so your feedback is very important for us. Thank you very much for comments regarding our team, we have already made an additional training to improve skills and service. As you may already know, Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage; because of this, all our rooms are quite different from each other. Thank you for contacting Reception and we were glad to find for you another room for more suitable one. We also would like to let you know that we add all preferences about the room in your profile in our system, so next we will do our best to attach you the most comfortable room according your preferences in advance. It is so pity to know that despite all our efforts to provide you with the most comfortable accommodation, still you left our hotel with sad feelings. Should you have any requests, inconveniences or remarks during your stay at the hotel, please do not hesitate to contact our Duty Manager by dialing 111 or through a dedicated software available by QR code in your room – and we will do our best to eliminate them immediately. I sincerely hope that we will have an opportunity to welcome you back and our team will do our best to make your stay the most enjoyable. Best regards, Irina Nacharova General Manager

Consistently great

TripAdvisor rating 5.0/5

benjaminhearn TripAdvisor review

This is a perfect little chain hotel in Moscow. The staff are incredibly friendly, polite and really happy to speak great English. Everything is done quickly; check in, I requested to use the gym and was quickly given the key. The gym is small but clean and perfect for a quick workout. The rooms are very comfortable, for future trips to Moscow these guys are my go to. When rescheduling my booking at the last minute they were very accommodating.

Dear Mr. Hearn! Let me express our sincere gratitude for staying with us and sharing your glowing feedback on Tripadvisor.com! We highly appreciate your warm words of our team for their friendly and considerate service. We feel very pleased to be a hotel of your choice in Moscow that is a wonderful accolade. We’re so happy reading your review that you were satisfied with cordial welcome. We truly enjoyed having you as our guest and we look forward to your return soon. Warmest regards, Elena Gorodinskaya Rooms Division Manager Mercure Arbat Moscow

A pleasant exerience

Customer review rating 5.0/5

Ana M. C. Solo - Confirmed reviews ALL

The hotel is comfortable, clean and well equipped, the service is good and the location is very convenient.

Dear Mrs. C., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comment regarding your stay! It is a pleasure to know that you were satisfied with our central location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Good stay but better previous time

Customer review rating 3.5/5

Alberto Business - Confirmed reviews ALL

Room was much better in previous stay in December

Dear Alberto! I would like to thank you for taking the time to review us. Regarding size of the rooms I would like to tell that Mercure Arbat Moscow Hotel building is Russian cultural heritage belonging to the beginning of the 19th century. This is the reason why each room keeps its historical individuality. But all rooms (also their décor and size) are constructed in compliance with the international standards. Nevertheless if you don’t feel comfortable in such room please let us know and we will offer another room if there are any other available. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great location and great price/value ratio

Customer review rating 5.0/5

Artem Couples - Confirmed reviews ALL

This is one of the greatest hotels in Moscow. Great price/value ratio. Very well maintained rooms. The only negative side is the relatively slow WiFi.

Dear Artem! Thank you for sharing such a wonderful review of your Mercure Arbat Moscow hotel experience! It's a great pleasure that you highlight our price/value ratio and well maintained rooms impressed you. We would be delighted to welcome you once again and provide another seamless experience. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Good stay

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Everything was great. Special thanks to Maria who addressed my needs

Dear Alex! Thank you for your kind review regarding your stay at Mercure Arbat Moscow hotel! We are happy to hear that you have great impression about your stay, location, as well as our team and particularly Maria! It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. We are glad that you highly evaluated our work! We are looking forward to welcoming you back at our hotel! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Location was amazin! Near a subway and right between old and new arbat

Customer review rating 5.0/5

Katrina Couples - Confirmed reviews ALL

Everything was great! Service, cleanliness, room!

Dear Katrina, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us comments regarding your stay! It is a pleasure to know that you were satisfied with your stay. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Great Location

Customer review rating 4.0/5

David Business - Confirmed reviews ALL

Good stay. Helpful staff and able to open windows to cool the room down

Dear Mr. David, We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Natalia Rakhymova Front Office Manager

Great

Customer review rating 5.0/5

Maria Business - Confirmed reviews ALL

Polite staff Clean rooms Great location

Dear Maria! Thank you for choosing the Mercure Arbat Hotel Moscow. We hope that your stay at the hotel was as comfortable as possible and left behind only pleasant impressions. We will be glad to welcome you next time to the Mercure Arbat Moscow Hotel! Best wishes, Natalia Rakhymova Front Office Manager

Good location

Customer review rating 4.0/5

Jy Solo - Confirmed reviews ALL

The employees were very nice. I don’t know her name, but there was a very nice woman at the front desk who helped me when I was checking out. Actually she got me checked in as well. I was slightly disappointed with turn down service. I stayed at the hotel for 7days but they didn’t change the cover and comforters. I made me feel this hotel doesn’t really care about guests’ beds.

Dear JY, We are very grateful to you for choosing the Mercure Arbat Moscow Hotel and taking the time to fill out our questionnaire. It is a pleasure to know that you were satisfied with our hotel service provided by our staff We will definitely convey your wishes about fruits to the Manager of our restaurant. Please note that you have a classic loyalty program card that is linked to your mail from your profile. You will receive points for staying. You can find out all the details on our official website all.accor.com . We would like to inform you if you have any wishes, inconveniences or comments during your stay at the hotel, please be so kind as to contact our manager on duty at 111 - and we will do our best to eliminate them immediately and make your stay the most memorable. Thank you for valuing us so high! We will be happy to meet you soon. Best regards, Natalia Rakhimova Front Office Manager

Best place for business travel

TripAdvisor rating 5.0/5

d0r0nin Business - TripAdvisor review

Everything was perfect. A quiet place. Excellent administrator (Svetlana). Good breakfasts. Excellent cleaning. And excellent attitude to customers.Wonderful location in the historical part of the city near Arbat street

Dear Valued Guests! Thank you for your kind review regarding your stay at Mercure Arbat Moscow hotel! We are happy to hear that you have great impression about your stay, location, breakfasts, as well as our Reception team and particularly Svetlana! It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. We are glad that you highly evaluated our work! We are looking forward to welcoming you back at our hotel! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Very nice hotel with helpful staff

TripAdvisor rating 5.0/5

natalia758 Business - TripAdvisor review

Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.

Dear Natalia! Thank you very much for choosing again Mercure Arbat Moscow hotel and sharing you feedback regarding your recent stay with us. We highly appreciate your loyalty! It is a great pleasure for us to read that you were satisfied with friendly service, location and tasty breakfast. Once again, we are very grateful for your feedback and sincerely hope that you will stay with us in the future! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great stay!

TripAdvisor rating 5.0/5

Michael U Business - TripAdvisor review

Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow. Very pleasant service, nice room upgrade and personalized welcome card. Will definitely try chose this one next times. Well done 👏

Dear Michael! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are always very happy to grant all perks to our All Accor Limitless loyalty guests. Moreover, it is a great pleasure to read that you enjoyed your welcome amenities and appreciated room upgrade. The team is equally delighted with your generous comments about our service. Your intention to stay at Mercure Arbat in future is highly appreciated by all of us. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Very good hotel!!!

TripAdvisor rating 5.0/5

ValentinVV Business - TripAdvisor review

Very nice hotel, excellent location next to Garden Ring and pedestrian (Old) Arbat street, in few steps from Smolenskaya metro station. Elegantly decorated public areas and rooms, very comfortable beds, good shower and all facilities. The room for the breakfast is not very big, however, with everything you want to eat - including hot food and healthy products. Tea and coffee- from the bar (and not from the machine).

Dear Valentin, Thank you for writing such a positive review following your stay at Mercure Arbat Moscow hotel and deciding to share your experience with others. We are delighted that you had a great time with us and enjoyed our amazing location, décor, breakfast, bed and magic rainfall shower. Thank you for recommending us, we appreciate it a lot! We are looking forward to welcoming you back at Mercure Arbat Moscow hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Room 412 like submarine

TripAdvisor rating 2.0/5

TrailBlazer185899 Couples - TripAdvisor review

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!

Dear Valued Guest, Thank you very much for choosing Mercure Arbat Moscow and for sharing your comments. I am very sorry to know that you were not satisfied with the quality of our hotel and did not have a good night rest. Room 412 is one of our attic rooms. Many guests prefer this kind of room and consider them to be the most romantic. As Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage, our rooms vary in size and layout. But if for any reason you do not like your room, please do not hesitate to contact Reception any time and upon availability we will be glad to offer you another room, so you could feel fully comfortable. We have carefully checked the electric window blinds in room 412 and its efficiency during the night time also. The black out in room is properly provided to ensure quality of night rest in room. It is very pity that you had not informed us that you faced some challenges with using it in the room and we could not improve your experience at our hotel. We sincerely hope to have a chance to welcome you back and will do our best to make your next stay at our hotel a memorable one. Kindest regards, Irina Nacharova General Manager

Very stylish comfortable well located hotel

TripAdvisor rating 5.0/5

Merribel Couples - TripAdvisor review

We stayed here for a week and were very impressed with the staff who couldn't have been more helpful. I needed to visit a doctor and it was quickly organised and close by. We were given recommendations of places to visit which were exceptional. The room had good storage and was well designed. The bar/restaurant were comfortable and served good food.

Dear Merribel! Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and our team went out of their way to make you feel especially welcome. We very much appreciate your kind compliments regarding rooms and food. All of us hope that one day we will have the pleasure of welcoming you again at our hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great location, Nice room

TripAdvisor rating 5.0/5

Velardy Families - TripAdvisor review

Hotel is conveniently located near Arbat Street, Metro station, food outlets and supermarket. I requested for a room with a view and was guven one which i love. We were allowed to check in warly and this is mych appreciated as we were not able to sleep during our flight. Staff spike english very well. Both check in and out were smooth. Breakfast has many selection and delucious. Will recommend to relatives and friends

Dear Valued Guest! Thank you very much for choosing our property again and for taking the time to place your comment. There is no better reward for us than to know that you have thoroughly enjoyed your stay with us and that you were well taken care of by our team! We are very happy that you valued Mercure Arbat Moscow hotel so high. Your comments on the hotel staff and breakfast are indeed much appreciated by all of us. We look forward to welcoming you back to the Mercure Arbat Moscow. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

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