Hotel - Novotel Auckland Airport
Novotel Hotel Novotel Hotel

Novotel Auckland Airport Hotel

4.5/5 5,362 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTERNATIONAL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours for Hotel Guests
    • Opening hours : Week-end 24 hours for Hotel Guests

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Auckland Airport Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 3 - 5 27 m2 3 m 0 0 12 0 0
BOARDROOM 1 46 m2 3 m 30 15 18 18 20
BOARDROOM 2 46 m2 3 m 30 15 18 18 20
TAUWAKA ROOM 69 m2 3 m 60 22 24 42 40
PAATAKA ROOM TWO 99 m2 4 m 80 22 30 50 60
PAATAKA ROOM ONE 149 m2 4 m 130 36 44 90 80
PAATAKA ROOM 396 m2 4 m 315 82 102 180 180
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge.Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

  • 263 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 8 family rooms
  • 26 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • DDI - Direct Dialing In
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 31,987 reviews

Our guest reviews for
Novotel Auckland Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 5,362 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 21/02/2020 Confirmed reviews ALL
« Well located »

Great room that made it so handy to catch our flight the next morning. Comfy beds, clean and well appointed.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. I am very pleased to hear of your appreciation towards the convenience of Our place, I trust the stress free morning walking over went well! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Matt Business - 21/02/2020 Confirmed reviews ALL
« Happy with the experience. Will do it again. »

Brief stay (2 nights). Great to be so easily accessed following inbound arrival at airport. Staff were friendly and helpful. Room was modern, clean and new - no complaints. Only (minor) inconvenience was the parking was not closer (due to construction works).

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Matt, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. My apologies for the inconvenience of the surrounding construction works. I trust on completion of these our hotel will be much more inviting! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Mick Business - 20/02/2020 Confirmed reviews ALL
« Good Stay »

Over all it was good, the guys on check in were great, I will be back

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Mick, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very pleased to hear the team gave you a great welcoming to Our Place. I trust you had a relaxing stop-over. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Brad Business - 20/02/2020 Confirmed reviews ALL
« Easy access luxury »

Fall over twice and you’re in a great hotel

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Brad, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is really brilliant that the location worked out well for you. A pleasure and we look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Christopher M. Solo - 20/02/2020 Confirmed reviews ALL
« Average Stay »

Being a one night stay, the experience was under whelming. I am not sure why Accor wants to have a 4 star brand catering for day or overnight stay being a high guest turnover as an airport hotel. The current Novotel brand should be rebranded to Ibis and provide Ibis room facilities and restaurant and the new Pullman should should be a Novotel. The price of $338.00 was expensive for what I got out of my stay. I would have been happier to pay Ibis rate of S220-S250 for the facilities, as I used being the bed and shower. I didn't use the restaurant or bar as it expensive. Currently, Accor at Auckland airport has an Ibis Budget which you can't earn stay points or nights. a Novotel and in the future a Pullman. There is no Ibis which to me, as an individual and from a tourism expert point of view, is bad planning of brand mixing, as Accor is not catering for 3 to 3.5 Star market. it seems the office bound Accor regional head office bureaucrats know better than us mere mortals who stay at the hotel services.

Helen B. Business - 20/02/2020 Confirmed reviews ALL
« convenient location »

The hotel and staff are excellent. However I had to check out at 3.45 am for an early flight and left my key card at reception. It would have been nice if someone had been there to take my key and to be assured I had fully checked out. All else was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Helen, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My apologies for the barren lobby during your departure. I have passed on your feedback to the respective department head for them to address accordingly, as our team should have been there to assist. I trust in the future we will better accommodate you. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Rk001 Families - 20/02/2020 Confirmed reviews ALL
« Great Location »

Great location. Had 2 one night stays, very comfortable, clean and quiet given the location.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very pleased to hear about your comfortable recent stay with us at Our Place. I trust the team also looked after you well! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Warren H. Couples - 20/02/2020 Confirmed reviews ALL

Disappointing that the restaurant was closed for renovations otherwise our stay was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Warren, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. My apologies for the inconvenience caused due to our refurbishments. They are nearly complete- due to finish mid-march. I trust then we will be able to provide you with our 5* service. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Joan Friends - 20/02/2020 Confirmed reviews ALL
« Amazing »

What a wonderful welcome we got and it just got better from there on The staff were wonderful, the room great and the food was too Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Joan, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is really fantastic to hear of your great review and recent stay with us at Our Place. I have informed the team of your praise! It's really great to hear you were well looked after. A pleasure to have had you and we look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Ian M. Friends - 20/02/2020 Confirmed reviews ALL
« Best location »

Overnight with friends having to check in at 4am next morning

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Ian, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. I am very pleased to hear of your appreciation towards the location of Our Place. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Darrell F. T. U. S. Families - 20/02/2020 Confirmed reviews ALL
« Excellent Hotel with Great Access to the Auckland Airport »

We have stayed at this property many times, as it is perfect for an early outbound flight from Auckland. The restaurant is under renovation, but all of the other amenities were excellent and a very comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Darrell, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. It is fantastic to have had you stop by once more. I trust the team continue to provide you with their great service. Looking forward to the completion of our restaurant. Due to open mid-march. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Jennie Families - 20/02/2020 Confirmed reviews ALL
« Fantastic Airport location »

Great location , clean rooms and friendly staff. The restaurant and lobby area were being refurbished and a make shift area was on level 2.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Jennie, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. I am very thrilled to hear of your great recent stay with us- my apologies for any inconvenience caused due to our renovations. I trust this did not hinder your overall stay too greatly. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Trevor F. W. Couples - 20/02/2020 Confirmed reviews ALL
« Outstanding service »

My wife and I stayed here on our way to overseas. It is an excellent place to stay. Our room was beautiful and the food and service very good. The team in the restaurant even gave my wife a little cake and sang happy birthday to her.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Trevor, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is really fantastic to hear of your great recent stay with us at Our Place. I have passed on your praise to our restaurant team for their great service to you. A pleasure to have had you stay and we look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Frank Couples - 20/02/2020 Confirmed reviews ALL
« Well located »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Frank, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Chris F. Couples - 20/02/2020 Confirmed reviews ALL
« Another nice stay at one of my Favourite Hotels »

A nice upgrade, unfortunately slightly ruined by being sent to the room and it was still being serviced. Sent to wait in the temporary lounge with a couple of drink vouchers and told it would be 15 minutes and that we would be called when the room was ready. Then forgotten about! The Hotel is struggling with the Square Restaurant under renovation, so the sooner that is finished the better.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Chris, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. We're getting better- every stay seems to have a different pro/con- aiming for the flawless, perfect stay and I am confident we will get there! Something to pass over to the team, communication is challenging due to how busy our receptionist can get. Definitely looking forward to the completion of our restaurant. Due to open mid-march. A pleasure as always and we look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Terry F. Business - 20/02/2020 Confirmed reviews ALL
« Feedback »

Some areas to improve

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Terry, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. Thank you for your feedback and I can understand your situation. When you check-in online, we get everything ready with your room i.e cut your keys and assign an appropriate room. Regrettably we will still need verification of your check-in which is the need to visit one of our team. My apologies for the inconvenience caused by this. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Graeme Couples - 20/02/2020 Confirmed reviews ALL
« Airport stay »

Great hotel to stay in for an early start to catch flights.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Graeme, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. I am very pleased to hear of your great, recent stay with us at Our place. It is brilliant you appreciated the convenience and location! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Hans H. K. Business - 19/02/2020 Confirmed reviews ALL
« Lack of trained staff »

Your breakfast staff needs training in attending quests and I recommend a Swiss hospitality education. Your check out front desk staff member grumble.

John T. Couples - 19/02/2020 Confirmed reviews ALL
« good »

Most things were good but the food, We wanted burgers and shoestring fries, told 20 mins later no burgers, so we ordered tomato soup and fries, 10 mins later tomato soup was off and it was now pea soup, (really) so we ordered that and fries, 10 mins later out of fries, Bloody hell why even have a menu. We were hungry so we had to have a poor meal of pea soup and wedges. Yes Elton John concert was on but we didn't go to that and came back not having had dinner. I had just had a back operation and was needing to be feed to take my pain pills (not happy at all)

Ej Families - 19/02/2020 Confirmed reviews ALL
« Well located, food is terrible, construction and parking an absolute nuisance »

The room and location were fine. The parking was a problem. Construction was loud and intrusive. The food was absolutely terrible. It tasted like microwave eggs and waffles. For $30 per person, i would have expected much, much more. The breakfast was shocking at best.

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