Novotel Auckland Airport

Information message

Novotel Auckland Airport 4.5 stars

TripAdvisor rating 4.5/5 5,393 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • A short walk from both the Auckland international terminal and the domestic terminal

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet

  • Thirteen50 Bistro & Bar serves fresh, local produce and relaxing, evening drinks

  • Spacious fitness centre full of natural light

  • On-site valet and self parking facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Auckland Airport

Auckland International Airport, Ray Emery drive
2022 AUCKLAND
New Zealand

Telephone +64 9-257 7200

Fax +64 9-257 7222

Contact email

  • Sky Bus:  Airport Auckland Airport - International

  • By plane

    AUCKLAND INTERNATIONAL At 0km / 0 miles - Shuttle paying

GPS:-37.003947, 174.783543

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

THIRTEEN50 Bistro & Bar

Currently unavailable

Thirteen50 Bistro & Bar is all about modern bistro dining with a strong Kiwi influence. Showcasing fresh local produce, NZ wines, beers and an exciting cocktail menu. Offering buffet breakfast, all day dining and à la carte dinner.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

9 

meeting rooms

From 1 to 315 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge. Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

Our guest reviews

Our guest reviews for
Novotel Auckland Airport

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  5,393 reviews

Quiet & comfortable

TripAdvisor rating 4.0/5

OnAir423206 TripAdvisor review

Such a quiet hotel! As well as the airport on our doorstep there was a building site just outside our window & yet there was no noise at all. The only reason for 4 instead of 5/5 was because the restaurant was being renovated & we had to rely on room service, which involved a wait of over an hour, & had little choice gor vegetarians. Otherwise service was excellent.

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My apologies that our temporary restaurant lowered the quality of your stay. Thankfully Thirteen50 Bar & Bistro is now open for business! I encourage you to pop in when you get the chance. Definitely a better experience than our temporary restaurant. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Love it...

TripAdvisor rating 5.0/5

Paul2706 TripAdvisor review

I'm a bit of a fan of the Novotel Auckland Airport, it's location is outstanding if you need to get away early or in fact arrive late. just walk out the door at International and it's right there, convenient, quiet and comfortable. they are renovating at the moment so things are a bit chaotic but the staff handle it well and are wonderful.

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I appreciate your praise towards the team, they have prevailed through a very noisy two months. Thankfully renovations are nearing there end and our new restaurant; Thirteen50 Bar & Bistro is nearly complete. A very exciting time and I encourage you to pay us a visit! It is also brilliant to hear that the location worked out well for you too. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Location

TripAdvisor rating 5.0/5

Phil1999 TripAdvisor review

Great hotel 2 min walk from terminal. Breakfast was good with very nice coffee, a little bit of building work going on at reception but due to finish soon, it did not affect our stay. Will be back again.

Kia ora Phil, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is fantastic to hear of your great recent experience with us at Our Place. I am very delighted that the current refurbishments did not hinder you stay at all! Also the team are very much looking forward to the first week of march- which is the expected completion time of our restaurant Thirteen50. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Saturday 22/2/2020

TripAdvisor rating 1.0/5

C9912RWchris TripAdvisor review

The hotel decided to bill me for use of a mini-bar without justification. I raised it with management and received an apology but not a refund! Otherwise the stay was fine and uneventful including their car valet services.

Kia ora, Thank you for staying with us at Novotel Auckland Airport. My sincere apologies for the incorrect charge to your bill. If you are able to contact me directly via email- h7485-gr1@accor.com, I will be able to further investigate and begin our refunding process. I trust in the future we will better accommodate you. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Excellent Service

TripAdvisor rating 5.0/5

crestridge TripAdvisor review

The chef personally helped my wife with gluten free options at the evening buffet, making for a very pleasant dinner. This hotel is our favorite hotel and that is saying a lot since it is located right across the street from the airport terminal. The sound insulation is excellent.

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very delighted to hear of your great experience with our team during your time dining in our temporary restaurant. It is also really brilliant that you thoroughly enjoy your time spent with us! A pleasure to have had you and we look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Best Hotel at the Airport

TripAdvisor rating 5.0/5

David C Business - TripAdvisor review

Excellent location - only a 5 minute walk from the AKL International Airport. Excellent service from check-in, restaurant to checkout. Staff were well presented and always helpful. The room was well appointed and very comfortable. Restaurant had a great selection of food

Kia ora David, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am very thrilled to hear of your great experience during your recent stay with us! It seems we ticked all the boxes for you- from the service provided to the wide variety of meal offerings. A great team effort and I am delighted that it was all appreciated. A pleasure to have had you and we look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

A pleasant stay

TripAdvisor rating 4.0/5

raym0ndcheng TripAdvisor review

Although the restaurant is under renovation, the make shift dinning was quite well prepared under such circumcises. The room charge seems to be on the expensive side, but the location is excellent, very convenient to go to the airport.

Kia ora, It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I am thrilled that the teams' temporary restaurant did not put you off- they have improved a great amount since they began. However, they are very much looking forward to heading back downstairs into their restaurant which will be operational mid-march. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Cooridnator Novotel Auckland Airport

Excellent services and great convenience

TripAdvisor rating 5.0/5

Barbara E TripAdvisor review

We ended our trip in NZ with a stay at the Novotel, so we could easily make it to our early flights. The room was amazing, the room service delicious, and the staff extremely friendly and service oriented. Highly recommend.

Kia ora Barbara, It is wonderful that we had you staying with us at Novotel Auckland Airport and thank you for your great review. It is fantastic to hear that you decided to end your NZ trip with us- just a hop, skip and a jump to the terminal. I am very delighted you thoroughly enjoyed your time spent at Our Place, thank you for your great feedback directed towards the team we have and I trust New Zealand served you well! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Cooridnator Novotel Auckland Airport

Quick and Easy

TripAdvisor rating 5.0/5

451cj TripAdvisor review

I recommend this beautiful hotel 5 stars 🌟 rating (from me). It’s right next to the airport like 1 minute walk to the international airport in Auckland. Very clean and beautifully laid out with busy business people in mind. The Resturant located on the second floor gives you a view of the plane ✈️ taking off and landing and the food was scrumptious.

Kia ora, It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is fantastic that you appreciated the surrounding views from our temporary restaurant! It definitely makes for a relaxing dining experience. I am delighted you thoroughly enjoyed your recent stay with us. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Cooridnator Novotel Auckland Airport

Much better than expected

TripAdvisor rating 4.0/5

Claire95113 Couples - TripAdvisor review

Haven't stayed in a Novotel for many many years so expectations were not that high - this hotel exceeded them on all levels (apart from the temporary works boarding off part of Reception, but these couldn't be heard anywhere else). Friendly and professional staff, very well appointed and quiet room with modern amenities and many connectivity options, even a built-in adaptor. Dining menu not extensive, but something available for most people, plus a set price dinner buffet which seemed popular, although we didn't choose it. Ideal for a very early or late flight, would definitely stay again.

Kia ora Claire, It is wonderful that we had you staying with us at Novotel Auckland Airport and for leaving a wonderful review score. A pleasure to have had you stop by. It is always fantastic to welcome our guests back who have been away for a long time. Much has changed I am sure- with our new restaurant currently in construction the team are doing their best to provide our guests with a satisfactory, temporary option of dining. Mid-march is the estimated time where Thirteen50 will be up and running- an exciting time to pay another visit if you feel so inclined! It is also fantastic to hear the team are still up to par in providing great, professional service! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Cooridnator Novotel Auckland Airport

Conveinent Location

TripAdvisor rating 3.0/5

Deputy_Dog406 Couples - TripAdvisor review

A rather ugly outdated building located across the street from the Auckland Airport. The rooms are small and unremarkable, but the staff are very hospitable. A good place to stay if you arrive tired from a long flight and money is no object.

Kia ora Compass12448710299, It is wonderful that we had you staying with us at Novotel Auckland Airport and thank you for providing us with your feedback about your experience. I am pleased that our staff are very hospitable and that our location is convenient when arriving off an long flight. I am very sorry that you found our hotel to be outdated. I am pleased to announce that we are undergoing some exciting changes here at Novotel Auckland Airport with the ground floor lobby and restaurant refurbishment along with our entertainment system upgrade. In mid-March we will be opening our new restaurant ThirteenFifty Bistro & Bar which will see a new redesigned menu & an improved ambiance & vibe. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

Brief Overnight stay after a long haul flight

TripAdvisor rating 5.0/5

neil2015 Couples - TripAdvisor review

Everything worked well and reception was excellent, and prepared, we also really enjoyed the "buffet style" evening meal. Room was super quiet, very comfortable and clean, all staff so friendly, and welcoming, to a tired couple

Kia ora neil2015 It is wonderful that we had you staying with us at Novotel Auckland Airport and thank you for providing us with your feedback about your stay. It is great to know that everything worked well and was excellent from check-in to check-out and had a good sleep on our comfortable beds. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

Amazing

TripAdvisor rating 5.0/5

Patrick B Families - TripAdvisor review

My family and I arrived at Auckland airport just on midnight It was a huge relief with young kids to clear customs walk out the door at arrivals and 100m and there's the hotel check out was 11am so everyone was refreshed and happy

Kia ora Patrick B, It is wonderful that we had you staying with us at Novotel Auckland Airport and thank you for providing us with your feedback about your recent stay with us. I am pleased to know that your whole experience from arriving in the country to the moment you checked-out was a huge relief with everyone being happy and refreshed for the new day. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

All Round Excellent

TripAdvisor rating 5.0/5

809trishb Solo travel - TripAdvisor review

I love my regular stays at Novotel Auckland Airport. It is across the road from the International Airport which makes it perfect arriving or departing for early morning flights. The rooms are so comfortable and the staff are always welcoming. I am looking forward to my return to see the new and updated restaurant :)

Kia ora, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. A pleasure to have had you stop by again! It is brilliant to hear the location continues to serve you well during your travels. Be sure to pop by around April- we should be all up and running by then. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Fantastic Hotel

TripAdvisor rating 5.0/5

ScottyRNZ Families - TripAdvisor review

From check in to check out the whole stay was wonderful. Staff were friendly and welcoming. I had checked in online so there was no wait when I arrived just needed to collect keys. Assistance with our luggage was offered. Rooms still looked new, no noise could be heard from the airport or other guests, bedding was super comfortable. The usual restaurant was unavailable but a suitable alternate had been created in one of the conference rooms, wide selection for breakfast on offer. Best part about this hotel is it's location, literally a 1 minute walk to the airport check in counters. Will definitely stay again before our next flight. Thanks!

Kia ora Scotty, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It really is great to hear that you thoroughly enjoyed your stay with us at 'Our Place' I am delighted the team provided you with their brilliant service and that you appreciated your room allocation! I trust you had a nice relaxing time and were well rejuvenated before you continued on with your travels. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Accros international terminal, great stay

TripAdvisor rating 5.0/5

odejeu Solo travel - TripAdvisor review

Stayed 2 nights, there is a bus to downtown every 1/2 hour or so, modern rooms, great, you do not hear the airplanes, great sound insulation. Car rentals just across street. All in all great stay, highly recommend if you are in the area. I used it as a base to drive to Rotorua for one day and fly out to Christchurch.

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is definitely a good home base! I am delighted you appreciated the facilities both internally as well as externally. I trust the team looked after you well during your time with us also. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Great Hotel within walking distance of the Airport

TripAdvisor rating 5.0/5

Donna-marie G Couples - TripAdvisor review

Great overnighter, just what we needed. A great layout and very comfortable Room on the top floor with a bath tub and a large Shower Room. The Room Service was excellent as well as Breakfast, many choices to suit even the fussiest of eaters

Kia ora Donna, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It is really perfect to hear of your stay and how thoroughly you enjoyed your time spent with us. I am delighted you appreciated the array of meal offerings provided to you during our breakfast service. A pleasure to have had you and we look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Everythingwas perfect

TripAdvisor rating 5.0/5

j0alexander Business - TripAdvisor review

When you're checking in at 1am for a fast sleep before flying out again the next morning you need everything to run seamlessly from check-in to check-out. The Novotel at Auckland Airport made sure everything was perfect.

Kia ora Jo, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It really is amazing to hear of your recent stay at 'Our Place' it really is great the team were able to provide you with everything necessary for you to be able to get that good nights rest. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

personal

TripAdvisor rating 2.0/5

jedfk Couples - TripAdvisor review

expensive for one night stay. small rooms. very few amenities. temporary restaurant where food was very average. decided not to eat there. help with luggage to room would be helpful.TVs are old models.

Kia ora Jedfk, It is great that we had you staying with us at 'Our Place' recently. Thank you for providing us with your feedback, we take all feedback seriously so that we can improve and grow our skills as a team. I am very sorry that your experience did not meet your expectations with many things from the pricing of our rooms, the lack of amenities and luggage assistance and the old model entertainment systems. I am pleased to announce that we are undergoing some exciting changes here at Novotel Auckland Airport with the ground floor lobby and restaurant refurbishment along with our entertainment system upgrade. Thank you again for providing us with your feedback, we hope to get the opportunity again to better your service on your next visit. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

Brilliant

TripAdvisor rating 5.0/5

Traveler817338 Couples - TripAdvisor review

Thank you Novotel another brilliant stay. A great airport hotel. Fantastic friendly staff. Rooms clean comfortable and super quiet. Efficient check in. Great meal in the Square restaurant especially if you are an Accor member.

Kia ora Traveler817338 It is wonderful that we had you staying with us at Novotel Auckland Airport and thank you for providing this wonderful feedback about your recent stay with us. It is great that our staff are fantastic and friendly, our rooms are clean and comfortable and your meal in our old restaurant was great. I am pleased to announce that in mid-March we will be opening our new restaurant ThirteenFifty Bistro & Bar which will see a new redesigned menu & an improved ambiance & vibe. We are very excited for the new restaurant and hope that you will join us in this excitement too. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby