Sofitel Dubai Downtown Hotel 5 stars

Name: Sofitel Dubai Downtown
Address: Dubai, UNITED ARAB EMIRATES
Telephone: (+971)04/5036666
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 10,141 reviews

ALLSAFE approved hotel

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+ 23 Services

Sofitel Dubai Downtown Hotel

French luxury and local cuisine in the world's most exciting city

Wake up to the best views of Burj Khalifa in Dubai. Discover iconic landmarks like Dubai Opera and Coca-Cola Arena around the corner or enjoy the Dubai Fountains show at the famous Dubai Mall.

Caroline Trichet, Hotel Manager

Sofitel Dubai Downtown is the only international 5-star hotel in Dubai with a direct link to The Dubai Mall through an air-conditioned skywalk. Apart from the immediate proximity to The Dubai Mall and Burj Khalifa, the hotel is only minutes away from Coca-Cola Arena, Dubai Opera, and City Sofitel Downtown offers an exceptional setting for business, leisure, and exploration within the New and Old Dubai. Visit the hotel's restaurants in Downtown Dubai and enjoy a culinary journey around the globe.

Sofitel Dubai Downtown offers exceptional 5 star experiences in Dubai for business, leisure and exploration within the New and Old Dubai. Welcome to the finer side of sophistication where refined European heritage blends with Dubai culture and elegance. Enjoy your stay in the heart of Dubai Downtown, only minutes from Dubai Mall and Burj Khalifa. Sample the best flavours in the some of the best restaurants in Downtown Dubai and enjoy the special atmosphere at our bars and lounges.

Dubai is a unique destination that is both a dynamic business centre and a tourist paradise. Apart from being home to World's tallest building Burj Khalifa & largest man made Islands Palm Jumeirah, Dubai is also the financial hub of the Middle East.

Hotel extras

The only international 5-star hotel linked to the Dubai Mall
A privileged central location
Polished design and exceptional comfort
Chic restaurants and lounges
Flexible event venues

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Dubai Downtown

Downtown Dubai
Sheikh Zayed Road
dubai
united arab emirates

Tel: +971045036666

Fax: (+971)04/5036667

Check-in from 15h00

Check out up to 12h00

BURJ DUBAI METRO STATION:
BURJ KHALIFA METRO STATION: All BURJ KHALIFA

By plane
DUBAI INTERNATIONAL AIRPORT At 15.9km / 9.88 miles

GPS:25.200693, 55.269153

BANK OF AMERICA 3.0 km / 1.86 mi
BARCLAYS 0.5 km / 0.31 mi
BNP PARIBAS 0.5 km / 0.31 mi
BOOZ AND CO 3.0 km / 1.86 mi
CREDIT SUISSE 3.0 km / 1.86 mi
DELOITTE 0.5 km / 0.31 mi
DOW 0.5 km / 0.31 mi
ERNST AND YOUNG 1.0 km / 0.62 mi
HSBC 0.5 km / 0.31 mi
JP MORGAN 3.0 km / 1.86 mi
MORGAN STANLEY 3.0 km / 1.86 mi
PHILIP MORRIS 3.0 km / 1.86 mi
PRICEWATERHOUSE 0.5 km / 0.31 mi
SHELL 4.0 km / 2.49 mi
STANDARD CHARTERED 0.5 km / 0.31 mi

Hotel services

Check-in from 15h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

LES CUISINES

Open kitchens, from Arabic to Italian to Chinese, tempt diners with exotic aromas and top-quality, fresh ingredients. Explore a world of tastes and flavors in this family-friendly restaurant, open for breakfast and lunch.

LA PATISSERIE

The lobby lounge serves up delicious sweet treats, snacks, and a range of coffees and teas perfect for a casual meeting or a quick bite. With a range of bespoke macarons to choose from, Chef's handmade delights are renowned in the city

WAKAME

Explore a feast of Modern Asian cuisine with a stylish edge while sipping on innovative beverages hand-crafted from seasonal fruits and fine spirits.

Club Millesime

Club Millésime is exclusive for Club rooms and suites and offers indoor and outdoor dining area, a cigar lounge, a living room, a relaxation area with massage chairs and a semi-private board room, in a charming old world French country style setting.

Above 2.0 Rooftop Lounge

Indulge in this rooftop oasis in the heart of Downtown Dubai with an array of signature cocktails and international cuisines as you enjoy the panoramic views of Downtown Dubai. Open Sunday to Monday from 6:00 pm to 3:00am.

MOSAIC POOL AND LOUNGE Non contractual photo

One of the perfect way to cap off your day is with a selection of hand-crafted beverages that will sparkle your evening. The Mosaic Pool Lounge offers a menu packed with all the favorites, in a sophisticated setting, next to our Infinity Pool.

INKA Non contractual photo

Inka is a modern Peruvian Restaurant and Lounge located on the 31st floor. With a contemporary and sleek design complemented by a plush, sophisticated interior, Inka offers a breathtaking scene through its windows.

ABOVE ROOFTOP LOUNGE Non contractual photo

Above Rooftop Lounge offers the perfect haven to enjoy an array of signature cocktails, international cuisines and lounge to the beats from resident and guest DJ's.

DATU ASIAN MUSIC CLUB Non contractual photo

Explore exotic cuisines and indulge in authentic Asian food at Datu Asian Music Club. Enjoy live performances by the in-house band and resident DJ's.

Your meetings and events

From a spectacular pool terrace to light-flooded meeting rooms overlooking Sheikh Zayed Road, discover unique conference and events venues in Downtown Dubai. First-floor meeting spaces range from boardrooms to 100-seater conference halls.Impress up to 500 guests with a cocktail party or product launch on the soft lawns of the pool terrace, with spectacular views of the Burj Khalifa.With creative flair and a sharp eye for detail, InspiredMeetings concierges help put a special twist on your event - from themed coffee breaks to tailor-made team-building activities in Dubai.

Room descriptions and layouts

meeting rooms

From 1 to 600

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 25 participants
- U-shaped Room 12 participants
- Board-room 14 participants
- Classroom style 15 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 10 participants
- Classroom style Configuration is not available for this hotel
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 25 participants
- U-shaped Room 12 participants
- Board-room 14 participants
- Classroom style 15 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 18 participants
- Classroom style Configuration is not available for this hotel
- Banquet 24 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 32 participants
- U-shaped Room 15 participants
- Board-room 15 participants
- Classroom style 18 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 60 participants
- U-shaped Room 27 participants
- Board-room 20 participants
- Classroom style 36 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 60 participants
- U-shaped Room 27 participants
- Board-room 20 participants
- Classroom style 36 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 150 participants
- U-shaped Room 54 participants
- Board-room Configuration is not available for this hotel
- Classroom style 87 participants
- Banquet 120 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 7 m
- Theatre style 600 participants
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style 300 participants
- Banquet 450 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Emerald	35 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	12 participants
Quartz	35 m²	3 m	25 participants	12 participants	14 participants	15 participants	20 participants
Amethyst	36 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	12 participants
Jade	37 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	10 participants	Configuration is not available for this hotel	12 participants
Ruby	37 m²	3 m	25 participants	12 participants	14 participants	15 participants	20 participants
Onyx	57 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	18 participants	Configuration is not available for this hotel	24 participants
Sapphire	77 m²	3 m	32 participants	15 participants	15 participants	18 participants	40 participants
Topaz	78 m²	3 m	60 participants	27 participants	20 participants	36 participants	50 participants
Amber	80 m²	3 m	60 participants	27 participants	20 participants	36 participants	50 participants
Opal aquamarine	179 m²	3 m	150 participants	54 participants	Configuration is not available for this hotel	87 participants	120 participants
Diamond ballroom	460 m²	7 m	600 participants	Configuration is not available for this hotel	Configuration is not available for this hotel	300 participants	450 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Screen
Flipchart
Soundproof
Video camera
Videoconferencing
Audio and video equipment
Office
Lectern
Podium
Day light
WIFI access
Slide projector
Syndicate rooms
Video equipment
Overhead projector
Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, coffee machine and signature amenities in each of our 350 rooms and suites. Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

LUXURY ROOM, 1 King Bed

Accessible room

Max. number of persons: 3
Area: From 46 m² / 495 sq ft
Views: Ocean/Sea view, City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

LUXURY ROOM, 2 Single Beds

Accessible room

Max. number of persons: 3
Area: From 46 m² / 495 sq ft
Views: City View, Ocean/Sea view *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

LUXURY ROOM, 1 King Bed, Coastline View

Accessible room

Max. number of persons: 3
Area: From 46 m² / 495 sq ft
Views: Ocean/Sea view *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

LUXURY ROOM, 1 King Bed, Burj Khalifa View

Accessible room

Max. number of persons: 3
Area: From 46 m² / 495 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

LUXURY ROOM, Club Millésime access, 1 King Bed

Accessible room

Max. number of persons: 3
Area: From 46 m² / 495 sq ft
Views: City View, Ocean/Sea view *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

LUXURY ROOM, Club Millésime access, 1 King Bed, Burj Khalifa View

Accessible room

Max. number of persons: 3
Area: From 46 m² / 495 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

LUXURY ROOM, Club Millésime access, 2 Single Beds, Burj Khalifa View

Accessible room

Max. number of persons: 3
Area: From 46 m² / 495 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

LUXURY KIDS / FAMILY ROOM - 01 King Bed & 02 Bunk Beds

Max. number of persons: 4
Area: From 46 m² / 495 sq ft

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

SOFIE LADIES ROOM - 01 King Bed or 02 Single Beds

Max. number of persons: 2
Area: From 46 m² / 495 sq ft

Ironing board and flat-iron
Shoe polisher
Automatic wake up call

TWO BEDROOM DOWNTOWN SUITE 2 DBL beds or 1 DBL bed and 2 SGL beds, Airport Transfer included

Max. number of persons: 6
Area: From 130 m² / 1399 sq ft
Views: City View, Ocean/Sea view *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

JUNIOR SUITE, 1 King Size Bed, Burj Khalifa View

Max. number of persons: 4
Area: From 63 m² / 678 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

PRESTIGE SUITE, Club Millésime access, 1 King Bed

Max. number of persons: 5
Area: From 83 m² / 893 sq ft
Views: City View, Ocean/Sea view *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

OPERA SUITE, Club Millésime access, 1 King Bed, Burj Khalifa View

Max. number of persons: 5
Area: From 90 m² / 969 sq ft
Views: City View, Ocean/Sea view *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

PRESIDENTIAL SUITE, Club Millésime access, 1 King Bed, Burj Khalifa View

Max. number of persons: 6
Area: From 147 m² / 1582 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

ROYAL SUITE, Club Millésime access, 1 King Bed, Burj Khalifa View

Max. number of persons: 6
Area: From 243 m² / 2616 sq ft
Views: City View, Ocean/Sea view *
Most of the accommodation: Corner Room *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Slippers
Nespresso machine(...)

A short escape :)

894danya 13/01/2022 TripAdvisor review

The stay was excellent, from the booking to the check-in and until the check out. The room was extremely comfortable and spacious with a superb view on Burj Khalifa. The staff were vary kind and efficient whether at the reception, the valet, the waitress in the loddy lounge or even the housekeeping in the middle of the night!

Location

Evgeny K. Families - 12/01/2022 Confirmed reviews ALL

Bad service in assisting

Well located, great gym.

Sofia U. Friends - 12/01/2022 Confirmed reviews ALL

Lovely hotel in the downtown area. Felt that the room lacked lighting, especially in the bathroom. No hooks where to put things. In addition, the concierge, while very pleasant always, the follow up to requests was not consistent.

Dear Sofia Elena U., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Very bad room service. Soggy food. The manager did not even care or apologize.

salamshammasi 12/01/2022 TripAdvisor review

Overall the hotel was good. The only issue was the very bad room service. It took long, the food was cold. The salad was soggy and not fresh for sure, could not eat it. Am sure it was old (two or three days?). Complained to the manager, they did not care or even apologize.

Great location

Saidakrom S. Families - 11/01/2022 Confirmed reviews ALL

The staff was really nice and attentive. Breakfast was delicious

Dear Saidakrom Saidumar S., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown

Good location & great breakfast

Irene K. Business - 11/01/2022 Confirmed reviews ALL

Overall stay was good but the condition of the shower room could be improved. The shower head was loose & the shelves was shaky . Even though I was staying on the non-smoking floor and many floors away from the smoking floor, every morning and evening, the toilet smells heavily of cigarette smoke. Overall room cleanliness was acceptable and the towels were pristine white & clean. The morning breakfast was amazing with great selection of food but a few times, the clean cutleries had food debris so had to ask the waitress to change for me. The location is very good as its right besides the Dubai Mall so very convenient.

Dear Kwan Y., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Dubai Downtown Team

Well located!

Erika P. Friends - 10/01/2022 Confirmed reviews ALL

I was very please with my choice of staying at Sofitel Downtown in Dubai! It's in a great location as you can simply walk over to the Dubai Mall. The room was nice and clean and the room service and concierge people were great! The service at the VIP lounge on the 3th floor was very nice! I would definitely recommend this hotel for a noce stay in Dubai.

Dear Erika P., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Ron B. Business - 10/01/2022 Confirmed reviews ALL

Business.

Dear John Bennett M., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Good stay

Salma Families - 09/01/2022 Confirmed reviews ALL

My family and I stayed at Downtown Sofitel for 8 nights and everything was amazing. The property is extremely clean. The breakfast buffet was great. And most importantly is the super friendly and helpful staff.

Dear Waseem O., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Good stay

Alfred S. Families - 09/01/2022 Confirmed reviews ALL

very good, Comfortable room.Very good food.Excellent staff

Dear Alfred S., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Good stay

Adam M. I. F. T. G. M. E. S. W. N. W. I. E. 2. Solo - 08/01/2022 Confirmed reviews ALL

It’s was quite pleasant

Dear Adam Yousuf M., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown

Beautiful, large room.

Kevin D. Families - 08/01/2022 Confirmed reviews ALL

Stayed for 6 nights, enjoyed the breakfast at Le Cusine, and dinner at L'Apero. Staff was very helpful and attentive.

Dear Kevin Gregory D., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown

Nice hotel with some exceptions

ievaziedina 07/01/2022 TripAdvisor review

General impression of the hotel was very good. We have met some extremely kind members of staff, even remembering our room number after one day, but we experienced as well quite aggressive attitude a day before check out - an receptionist ordered us to seek for taxi ourselves although all the other days they helped with finding taxi immediately. Rooms and cleanliness was perfect!

Perfect location and woow breakfast except room service

Anonymous Families - 06/01/2022 Confirmed reviews ALL

It was awesome experience, everything was perfect location near to Dubai mall and Burj Khalifa view , breakfast was very good Except the room services was weak and too busy After 1 hour waiting for a taxi !

Dear Hadeel M Y M A K., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Amazing hotel, next level service and top-notch location

Kg Families - 05/01/2022 Confirmed reviews ALL

The hotel is located on great location, right downtown, with a few minutes access to Burj Khalifa (we were literally 2 mins away from the fireworks). The rooms are great and offer an amazing view and the bathroom is one of the best I've been on (and I've been in quite a few hotels around the world). The staff is very friendy and always willing to help - room service is fast and food is great. Although the hotel is luxurious, the room service charges are not through the roof. The roof-top pool is cool and offers nice skyline view of the surrounding skyscrapers. The food on breakfast buffet is fresh, great and offers great variety - safe to say it was one of the better breakfast buffets I've visited.

Dear Kristian G., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown Team

Well located

A Couples - 05/01/2022 Confirmed reviews ALL

Average- the room location was horrible. There was water leak in the hallway just in front of our room and it looked gross. Overall was not impressed from cleanliness of the steam room and sauna.

Dear Mohammad Arshed J., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Dubai Downtown Team

Very well located , clean and spacious rooms and a very good breakfast

Lugindo D. ´. J. Families - 04/01/2022 Confirmed reviews ALL

Little vacations in Dubai in a very good hotel .

Dear Lugindo Dall Asta J., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Dubai Downtown

Not connected to the dubai mall

Anonymous Families - 04/01/2022 Confirmed reviews ALL

The reason we decided to stay in the hotel is because it was mentioned that it was connected to the dubai mall which is not true. You have to cross a road and walk for 20 mins in a metro station to get to the mall. Had we known we would've arranged for transportation. No need to mislead people with inaccurate information. The 4 stars i have rated is because the room was spacious and clean and the room service and concierge people were great.

Dear Hessa A., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Dubai Downtown

Vacations on Dubai

therezinhad2020 04/01/2022 TripAdvisor review

The Hotel have a very nice room with a great view to Burj Khalifa , very clean and comfortable. The breakfast was great delicious and with a lot of fruits breads, and meat, jelly , juices etc… I’m very satisfied .

well located

Aditi C. Families - 03/01/2022 Confirmed reviews ALL

the rooms are large and comfortable but the housekeeping is just not up to five star standards ! They forget to replenish towels , toilletries and bathmats . Room is not cleaned properly . The quality of coffee and green tea in the rooms are below average . They do not accomodate or pay heed to any kind of requests and complaints . feels it all going on deaf ears . however the breakfast spread is good !!

Dear Sundeep c., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Dubai Downtown Team

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