Sofitel Dubai Downtown Hotel 5 stars

Customer review rating 4.6/5 8,847 reviews
Sofitel Dubai Downtown
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+ 24 Services

Hotel extras

  • The only international 5-star hotel linked to the Dubai Mall

  • A privileged central location

  • Polished design and exceptional comfort

  • Chic restaurants and lounges

  • Flexible event venues

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 4 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Dubai Downtown

Downtown Dubai
Sheikh Zayed Road

dubai
united arab emirates

Tel: +971045036666

Fax: (+971)04/5036667

Contact email

Check-in from 15h00

Check out up to 12h00

  • BURJ DUBAI METRO STATION : 

  • BURJ KHALIFA METRO STATION :  All BURJ KHALIFA

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 15.9km / 9.88 miles

GPS :25.200693, 55.269153

Companies

  • BANK OF AMERICA 3.0 km / 1.86 mi
  • BARCLAYS 0.5 km / 0.31 mi
  • BNP PARIBAS 0.5 km / 0.31 mi
  • BOOZ AND CO 3.0 km / 1.86 mi
  • CREDIT SUISSE 3.0 km / 1.86 mi
  • DELOITTE 0.5 km / 0.31 mi
  • DOW 0.5 km / 0.31 mi
  • ERNST AND YOUNG 1.0 km / 0.62 mi
  • HSBC 0.5 km / 0.31 mi
  • JP MORGAN 3.0 km / 1.86 mi
  • MORGAN STANLEY 3.0 km / 1.86 mi
  • PHILIP MORRIS 3.0 km / 1.86 mi
  • PRICEWATERHOUSE 0.5 km / 0.31 mi
  • SHELL 4.0 km / 2.49 mi
  • STANDARD CHARTERED 0.5 km / 0.31 mi
Companies

Your meetings and events

From a spectacular pool terrace to light-flooded meeting rooms overlooking Sheikh Zayed Road, discover unique conference and events venues in Downtown Dubai. First-floor meeting spaces range from boardrooms to 100-seater conference halls.Impress up to 500 guests with a cocktail party or product launch on the soft lawns of the pool terrace, with spectacular views of the Burj Khalifa.With creative flair and a sharp eye for detail, InspiredMeetings concierges help put a special twist on your event - from themed coffee breaks to tailor-made team-building activities in Dubai.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Office

  • Lectern

  • Podium

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, coffee machine and signature amenities in each of our 350 rooms and suites. Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

Accessible room

LUXURY ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: Ocean/Sea view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

LUXURY ROOM, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 46 / 495 sq ft
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

LUXURY ROOM, 1 King Size Bed, Coastline View

  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

LUXURY ROOM, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

LUXURY ROOM, Club Millésime Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

LUXURY ROOM, Club Millésime Access, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Accessible room

LUXURY ROOM, Club Millésime Access, 2 Single Size Beds, Burj Khalifa View

  • Max. number of persons: 2
  • Area: From 46 / 495 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY KIDS / FAMILY ROOM - 1 King Size Bed & 2 Bunk Beds

  • Max. number of persons: 5
  • Area: From 46 / 495 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SOFIE LADIES ROOM - 1 King Bed or 2 Single Beds

  • Max. number of persons: 2
  • Area: From 46 / 495 sq ft

TWO BEDROOM DOWNTOWN SUITE, 2 Double Beds, Airport Transfer included

  • Max. number of persons: 6
  • Area: From 130 / 1399 sq ft
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PRESIDENTIAL SUITE, Club Millésime access, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 4
  • Area: From 147 / 1582 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

ROYAL SUITE, Club Millésime access, 1 King Size Bed, Burj Khalifa View

  • Max. number of persons: 6
  • Area: From 243 / 2616 sq ft
  • Views: City side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

WAKAME

Type of cuisine: Japanese

Explore a feast of Modern Asian cuisine with a stylish edge while sipping on innovative beverages hand-crafted from seasonal fruits and fine spirits.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA PATISSERIE

Type of cuisine: Cafe

The lobby lounge serves up delicious sweet treats, snacks, and a range of coffees and teas perfect for a casual meeting or a quick bite. With a range of bespoke macarons to choose from, Chef's handmade delights are renowned in the city

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club Millesime

Type of cuisine: International

Club Millésime is exclusive for Club rooms and suites and offers indoor and outdoor dining area, a cigar lounge, a living room, a relaxation area with massage chairs and a semi-private board room, in a charming old world French country style setting.

LES CUISINES

Type of cuisine: International

Open kitchens, from Arabic to Italian to Chinese, tempt diners with exotic aromas and top-quality, fresh ingredients. Explore a world of tastes and flavors in this family-friendly restaurant, open for breakfast and lunch.

Menu (PDF)

Lunch

06:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ABOVE ROOFTOP LOUNGE

Non contractual photo

Above Rooftop Lounge offers the perfect haven to enjoy an array of signature cocktails, international cuisines and lounge to the beats from resident and guest DJ's.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

INKA

Non contractual photo

Inka is a modern Peruvian Restaurant and Lounge located on the 31st floor. With a contemporary and sleek design complemented by a plush, sophisticated interior, Inka offers a breathtaking scene through its windows.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DATU ASIAN MUSIC CLUB

Non contractual photo

Explore exotic cuisines and indulge in authentic Asian food at Datu Asian Music Club. Enjoy live performances by the in-house band and resident DJ's.

MOSAIC POOL AND LOUNGE

Non contractual photo

One of the perfect way to cap off your day is with a selection of hand-crafted beverages that will sparkle your evening. The Mosaic Pool Lounge offers a menu packed with all the favorites, in a sophisticated setting, next to our Infinity Pool.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Dubai Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,847 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,218 reviews

Well Located To Dubai Mall

Customer review rating 4.6/5

John S. Friends - 25/03/2020 Confirmed reviews ALL

We had a wonderful stay in an Opra Suite it was spacious, very clean, great views over Dubai and well priced, I would recommend for anyone looking at accommodation in Dubai to give it serious consideration.

Dear S., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Fedex flight crew

Customer review rating 4.6/5

Grover T. Business - 24/03/2020 Confirmed reviews ALL

Outstanding as always. I miss your whole staff.

Dear T., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Courteous

Customer review rating 4.6/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

Prompt attentions

Dear O., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Great time, excellent service

Customer review rating 4.6/5

Sergei Business - 20/03/2020 Confirmed reviews ALL

The stay was perfect, starting the reception, where I have to give my special thanking words to Ms.Meru, ending with cleaning and room service , all were superior professional and on time. Will come back next time with pleasure .

Dear S., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ei Thein Senior Guest Relations Supervisor T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com

Good location

Customer review rating 4.6/5

Iwan K. Couples - 11/03/2020 Confirmed reviews ALL

The shuffle bus driver was very kind and inform a lot about Dubai..He was from India but living in Dubai for many years.

Dear Mr. Iwan K., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chaima Lounary Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Top Service

Customer review rating 4.6/5

Mathias Couples - 10/03/2020 Confirmed reviews ALL

Top service. the staff from other Sofitel hotels in Europe can learn from your friendly service.

Dear Mathias H., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Luxury accommodations and perfect location

Customer review rating 4.6/5

Brett Families - 10/03/2020 Confirmed reviews ALL

Second time back to this beautiful hotel - great rooms, stunning views and excellent location if you're interested in visiting the Dubai mall or having ready access to the metro.

Dear Mr. Brett Jeremy F., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chaima Lounary Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Well located, Nice rooms.

Customer review rating 4.6/5

Damir Business - 08/03/2020 Confirmed reviews ALL

Everything was perfect

Dear Damir S., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good

TripAdvisor rating 4.5/5

marwa282 Business - 02/03/2020 TripAdvisor review

Very Good experience, excellent service as always. Did online check-in, but did not have any benefits, did not save time on arrival at the reception. I hope there will be free pick up chauffeur from and to dubai mall or Jumeirah beach.

Dear marwa282, Thank you for sharing your feedback on TripAdvisor. I am glad that you had a pleasant stay with us and that you appreciated our services. We do have a complimentary shuttle service that goes to Kite Beach and La Mer Beach, while Dubai Mall is a short walking distance through an air-conditioned skywalk. Our Concierge Team will be delighted to share with you the shuttle schedule on your next visit so that you can enjoy a relaxing time at the beach. We look forward to have you back soon! Warm regards, Klaus Assmann General Manager

A nice stay in Dubai

TripAdvisor rating 4.5/5

abd0ulwahabt Business - 02/03/2020 TripAdvisor review

This my 3d stay in this hotel, I like it because of Location, Cleaness, and Staffs, Quiet I like everything in this hotel. My last stay was better because of service quality. In Business Lodge, I met Mr. ABDOU and Miss Joan and they made my stay FORMIDABLE!!!! Thanks

Dear abd0ulwahabt, Thank you for choosing to stay with us during your recent visit to Dubai. I am delighted to know that you appreciated and enjoyed our excellent location, as well as, the warm hospitality of our Heartists Abdou and Joan. We look forward to welcoming back at Sofitel Dubai Downtown on your next visit to Dubai! Warm regards, Klaus Assmann General Manager

A real 5 * with a so chic French touch.

TripAdvisor rating 4.5/5

gervaisi Business - 28/02/2020 TripAdvisor review

special thanks to Jeric, the Fitness Instructor , coaching you properly and with knowledge. Very central, easy to access by metro or taxi or simply walking at least in February. Sofitel beds , design of the rooms and the surrounding Is stylish and made for the hotel only. Service discreet and effective, La classe a la Francaise.

Dear gervaisi, Thank you for sharing a review of your stay at Sofitel Dubai Downtown on TripAdvisor. I am very happy to read your complimenting review and your recognition of Jeric's efforts. It is always wonderful to receive praises from our guests as feedback such as yours keeps us very well-motivated. We look forward to welcoming you back soon for yet another memorable experience. Warm regards, Klaus Assmann General Manager

VIP treatment in a beautiful hotel in a fabulous location

TripAdvisor rating 4.5/5

goingfordiamond 24/02/2020 TripAdvisor review

The Sofitel Dubai Downtown is in a great location, with views of the Burj Khalifa from the lovely infinity pool on the 5th floor. We arrived and our cases were whisked away from us to later be delivered to our room. We were welcomed with a cold drink at reception and served by Jemuel. There was an initial mix up when my Accor Platinum status was not showing up but Jemuel was able to look this up on the system and promised to find us a nice room. The room wasn't ready immediately, so we enjoyed the lovely pool while we waited. It was certainly worth the wait, as the room we were given was amazing! It was a huge suite on the 29th floor. The furniture and amenities of the room were beautiful. With floor to ceiling windows around 3 sides sides of the suite, we had amazing views of both the coast and the Burj Khalifa. The bathroom was huge with a great bath and large shower. The room was spotlessly clean and it was great to have a turn down service in the evening. We were able to access the Club Millesime for afternoon tea and evening canapes. The Club room is beautiful and a lovely place to relax in. The cakes, chocolate and sweets were delicious and the service was great. We also enjoyed our time in the Above 2.0 rooftop bar in the evening, where we had a couple of happy hour drinks and enjoyed the lovely music from the duo. The breakfast buffet was great with an impressive selection. Our stay at Sofitel Dubai Downtown was short but we we treated like VIPs throughout. We would definitely visit again.

Dear goingfordiamond, Thank you very much for your loyalty to AccorHotels and for choosing to stay with us during your recent visit to Dubai. The detailed review of your experience will certainly be very useful to other travellers. I was delighted to read that you thoroughly enjoyed our facilities and services, and I have already congratulated the Team for making your stay memorable. We always strive to provide our guests with a great experience, and I am glad that we have been successful in achieving that with you. We thank you for your valuable feedback and we look forward to the pleasure of having you stay with us again soon! Warm regards, Klaus Assmann General Manager

well located

Customer review rating 4.6/5

Anonymous Couples - 17/02/2020 Confirmed reviews ALL

great

Dear Ms. Suzanna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chaima Lounary Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Needs a lot of improvement

Customer review rating 4.6/5

Dr D. J. Families - 15/02/2020 Confirmed reviews ALL

I have stayed in the same hotel in 2016 April and now I find a major difference in customer care , very unsatisfied with this experience and will not be coming back again. When I checked in on the 2 Nd feb, the lady in the front desk was assertive on an upgrade and was eager to take the money for the stay in total . Normally I pay at the end of the stay. Then she asked me if I could leave a deposit for which I asked how much and she said a staggering 1500 dhirams for 5 nights .i said it was too late , I will sort it in the morning. I came back the next day in the morning and met Mr. Amin ( not sure of the exact name , apologies ) in the front desk . He said I will have to pay 2500 dhirams , I completely was flabbergasted . Then he went on to say that different people can charge whatever they may feel so for the deposit . I have stayed in Sofitel in numerous locations and it was a max of 100 dollar deposit per stay and nothing more. I refused to pay they much and he went in to say ok sor you can pay a 1000 dhirams .lwgich I did later to use the hotel services . Secondly , I went to the restaurant with my family for breakfast , the spread was good but quality very meagre. In the sense , pancakes were like doughnut size and I asked the African chef there if he can make thin ones for my 6 year old for which he was very blunt and said no , these are the pancakes sir . We left after an average breakfast , tea and coffee was offered after a good 20 minutes . I had to ask for kids cutlery as the fork and knife was too large for my daughter . You would think Sofitel staff would automatically look into these little points but no . Later , the next day I was introduced to Mr. Nitesh, the head chef. I asked him about the pan cakes and complained that they were not what my daughter would like . I asked for simple pancakes , thin ones and he said Sir, this is a special recipe in all Sofitel’s from France . Now, I got upset and said I have stayed in Sofitel Melbourne and they just make perfectly normal pancakes for kids , I have visited France numerous times as well and I do not need a lecture on pancakes . He said ok , I will try to get the right pancake for you and apologised . I agreed . In the room service orders he did make perfectly normal pancakes for my daughter which she relished and we appreciate his efforts in this matter . Having said that , if I wasn’t stern enough , nothing would be done . The egg which was made did not have enough salt in it and was average . The first order of pancakes in the room I forgot to mention from room service , Mr. Pankaj. I spoke to him and ordered pancakes for my daughter . I specifically told him I do not want the ones like the ones in the restaurant and I want simple Kids size thin pancakes for which he said ok . Then I receive the same ones as in the restaurant . My daughter do not have breakfast that morning and I was very upset . I am thankful to Mr. Nitesh for rectifying the problem in the second order . I also wanted something served at 7.15 am and they brought it at 7.50 am saying they misinterpreted the time . Little things like this was giving me such a bad impression and it was never like this in my last stay . The quality of service has certainly dropped to an all time low. Only a few impressive staff are there like Mr. Mohamed in the front desk , Mr. Mohsin and the African guys helping us out of the cars always with a nice smile . I would like to bring this to your urgent attention and notice as I would not be happy to come there again . You will be losing all your regulars if this continues . I hope you can have a meeting and sort these issues out at the earliest possibility . There is a lot of room for improvement . Even the house keeping staff , I didn’t know where the hair dryer was , he came in and said it’s right here in the draw in a very weird sircastic way . It wasn’t explained properly to us where things were , we had to ring house keeping again and again to bring us shower gels as they wouldn’t check and replace them sufficiently . I felt I got a 2 or 3 star service for a 5 star price . I regret it badly .

Very Good Experience

TripAdvisor rating 4.5/5

alessandropY1476JN 15/02/2020 TripAdvisor review

First time in this hotel. Perfectly located in downtown. Walking distance from Dubai Mall and Burj Khalifa Staff is professional and nice. Rooms are large, cleaned and modern. Lounge, swimming pool and spa extremely good. Recommended.

Dear alessandropY1476JN, Thank you for choosing to stay with us during your recent visit to Dubai. I am delighted to know that you appreciated and enjoyed our facilities, location, as well as, the warm hospitality of our Heartists. We look forward to welcoming back soon at Sofitel Dubai Downtown. Warm regards, Klaus Assmann General Manager

Good Stay

Customer review rating 4.6/5

Muhammad T. Families - 13/02/2020 Confirmed reviews ALL

Its fantastic, staff are very professional and cooperative.

Dear Muhammad T., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor service and an uncomfortable bed

Customer review rating 4.6/5

Benjamin G. Business - 12/02/2020 Confirmed reviews ALL

I arrived early in the morning, as planned, for a room I had booked for the night to allow for this. I am travelling by myself. My room had a roll out bed in it for some reason, which had to be removed. Staff were confused to why I was asking this. I then slept until about 10:30am. I went out for the day and came back to a phone call at about 2:30/3pm asking me how my stay was. This is a good thing - I mentioned that my room hadn't been made up and asked if it could be, noting I was going to the gym so would be out for an hour. This was confirmed. When I got back from the gym, my room still wasn't made up and I had to go down to guest services to get it done. There was no acknowledgement of this issue and no contact. A simple apology note or call would have gone a long way. The bed in the room was lumpy - I think this is because of the cushion on top of the mattress - having this is a good thing, it just needs to be looked after and maintained as the down in it gathers in lumps. This clearly isn't done on a regular basis. The only reason I would come back is because your location is in close proximity to my office. I wouldn't recommend to others at this point.

Dear G., Thank you for taking the time to tell us about your experience at the Sofitel Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly be informed that we tried to call you on your below mobile number +6…, in order to discuss about your stay with us. We remain at your disposal to share more about your experience and inconvenience caused. We remain available under this email address: H7… Kindly inform us about a timing if you would like to discuss it through a phone call. Sincerely,

Amazing stay

Customer review rating 4.6/5

Sabine Business - 11/02/2020 Confirmed reviews ALL

Great staff, amazing room, incredible view , very clean

Dear Mr. Sabine A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chaima Lounary Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates www.sofitel.com | www.accorhotels.com Follow us on LinkedIn

Excellent stay and friendly staff

Customer review rating 4.6/5

Anonymous Families - 10/02/2020 Confirmed reviews ALL

Excellent stay and friendly staff from receiption, lobby or cleaners. The room was tidy all the time.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Lily Xu Xiaoyi Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates

Well Located

Customer review rating 4.6/5

Joseph N. Business - 04/02/2020 Confirmed reviews ALL

The location near Dubai Mall is a plus

Dear Mr. N., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Lily Xiaoyi Xu Guest Relations Officer T. +971 (4… Sofitel Dubai Downtown Sheikh Zayed Road - PO BOX 126272 Dubai - United Arab Emirates
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