ibis Santiago Estacion Central Hotel

Customer review rating (ALL Rating) 4.3/5 9,837 reviews

ALLSAFE approved hotel

ibis Santiago Estacion Central
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+ 15 Services

Hotel location

ibis Santiago Estacion Central

Av Lib Ber O Higgins 3780
Comuna Estacion Central

Fax: (+56)2/29891601

Check-in from 15h00

Check out up to 12h00



  • By plane

    ARTURO MERINO At 16km / 9.94 miles

  • By train

    ESTACION CENTRAL At 0.5km / 0.31 miles

GPS:-33.452641, -70.687473

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Ibis Kitchen

Our accommodation(s)

Our guest reviews for
ibis Santiago Estacion Central

100% genuine reviews from our guests

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ALL Rating 4.3/5

9,837 reviews

TripAdvisor Rating 3.5/5

2,306 reviews

Customer review rating 0.5/5

Jorge L. B. Business - 09/01/2022 Confirmed reviews ALL

The worse expierience I ever had in an accord Hotel. Bad service and people that work at the hotel they did not give a dum. I was given a room with an A/C that was pouring water to the room. Not even a plastic glass in the bathroom. Elevator at the seven floor stop 40cm down from the level of the floor.. I have a ACCOR number member and they did not give me any discount on the breakfast. Security man at the PM shift very rude. I could continue but has no importance. I am travelling to Brazil and I will complin over there better.

Dear Jorge Lopez-B., Thank you for taking the time to tell us about your experience at the ibis Santiago Estacion Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.5/5

Jaime Families - 20/12/2021 Confirmed reviews ALL


Nice location

Customer review rating 4.5/5

Daniel G. Families - 11/12/2021 Confirmed reviews ALL

Convenient place to stay when waiting to take a flight.

Well Located for whole country bus interconnection, subway, airport.

Customer review rating 4.5/5

Anonymous Business - 17/11/2021 Confirmed reviews ALL

Easy, fast. nice. The internet power signal is low.

Average stay

Customer review rating 2.0/5

Francisco P. Business - 23/10/2021 Confirmed reviews ALL

more basic than ibis budget. Needs some update on the rooms.

Estancia agradable

Customer review rating 4.5/5

Patricio A. Families - 22/10/2021 Confirmed reviews ALL


Excelentemente ubicado

Customer review rating 5.0/5

Kike Business - 18/10/2021 Confirmed reviews ALL


Estancia agradable

Customer review rating 5.0/5

Anonymous Business - 04/10/2021 Confirmed reviews ALL


Great Hotel Terrible Area

TripAdvisor rating 1.0/5

O3310IJandrews 26/02/2020 TripAdvisor review

Very nice hotel , great staff, very helpful. However, the locations is terrible. It is close to the bus station and the sidewalks are full of vendors. This makes it difficult to walk through. There are many pickpockets. I stayed at this place many times, but in the last two years, I was robbed twice during the day. So if you can, avoid this area.

The hotel is excellent

TripAdvisor rating 5.0/5

Albert P Business - 20/09/2019 TripAdvisor review

The hotel Ibis near Central Bus Station in Santiago is excellent, very comfortable, very conveniently localized. very near to important points of the city, very good level of service, so, I will further use this hotel in Santiago.

Good Location but not much amenities

TripAdvisor rating 3.0/5

Janet T Couples - 28/03/2019 TripAdvisor review

Only two bath towels and bath mat, no other size towel, no cup and no tissue paper in the bathroom. They don't have a electric tea kettle and tea bags or instant coffee, not like other IBIS in other countries.

Great location, clean, nice staff--would stay there again.

TripAdvisor rating 5.0/5

Navigate23468420621 Friends getaway - 13/02/2019 TripAdvisor review

Nice hotel in a very busy part of Santiago, but close to bus stations and metro for ease of traveling throughout the country. I stayed here after long flight from Dallas, and just need time to get rid of jet lag, and good location for next venture. Clean, friendly staff, and decent breakfast that can be included. Is it in a very busy part of Santiago, so keep your wits about you in terms of possessions, and packs. I had no problem, but always wore my pack on the front. Like traveling in any South American country do the usual security precautions--money belt, passport kept in hotel locker, wallet in front pocket. I had no problems at all, and would stay there again. I was able to sleep 10 hours so that I was ready for moving to next Chile location the next day.

It is necessary more cortesy

TripAdvisor rating 3.0/5

RogerBSB2050 Business - 23/10/2018 TripAdvisor review

In my point of view accor hotels need to review its police. I ask for early check in and this means have nothing because I had to beg for this requirement. In my point of view this was terrible. I stayed many times in accor hotels and I request early check in twice. One time in Berlin and other in Santiago. The twice I receive a bad service. Now I decide that when I make a reservation accor hotels is not in the first option.

Excellent hotel, good restaurant. Location is not that attractive.

TripAdvisor rating 4.0/5

Alexandre V Business - 14/07/2018 TripAdvisor review

It is a good Ibis hotel; it is affordable, has excellent service, the rooms are ibis standard. Surroundings are not noisy, but I would not say that is nice. It is near bus and subway stations, but it is filthy and full of people selling stuff on the sidewalk. You do not feel safe walking around.

Good cost

TripAdvisor rating 3.0/5

matheusb949 Business - 21/05/2018 TripAdvisor review

The hotel has a good cost, specially if you're travelling for business. The area is quite dangerous, but it has a subway station in front of it, what makes possible go to anywhere. Also, Santiago has a good police team, they are in the most important places, streets and boulevards.

Comfort with easy access to public transportation

TripAdvisor rating 4.0/5

FCarolAB Family - 03/04/2018 TripAdvisor review

Hotel with comfortable and clean rooms, and also very good breakfast. I highlight the fact the hotel is near to the Alameda Terminal (with buses to the Santiago airport, Valparaíso, Viña del Mar, and other Chilean regions), to the Universidad de Santiago subway station (it is possible to go easily to several places of Santiago) and to the Estación Central Terminal.

good location and friendly staff

TripAdvisor rating 5.0/5

atlantisb300 Couples - 31/01/2018 TripAdvisor review

young lady at front desk who spoke English went out her way to help and was very friendly. restaurant staff also helpful bus terminal was next door, which was excellent, as we used the buses to the airport and to vina del marl times to visit vina del mar and also to the airport

Great value and location

TripAdvisor rating 5.0/5

165mc2018 Family - 04/01/2018 TripAdvisor review

We stayed in this hotel many times during our travel in Chile. We loved the location next to the bus stations. Hotel staff are friendly and helpful. The price was great! Definitely will stay there again.

Worst hotel experience ever

TripAdvisor rating 1.0/5

jinahC6 Couples - 01/12/2017 TripAdvisor review

Had to stay at Ibis Santiago Estacion Central for 4 nights and it was the worst hotel experience of my life. First of all, when I and my husband were trying to book a hotel, we left a comment that my husband will do a check-in first at morning because this booking made under my name. When my husband arrived at hotel, receptionist denied to do check-in. well, why there is a request comment of guest on booking process on website? Secondly, my bathroom had a problem with the shower booth door. the door did not close completely. We had to take a shower with half-opend door so floor of bathroom always been wet and nasty. Thirdly, the housekeepers of this hotel are absolutly horrible. The fisrt day of staying, we lost one shirt, two pairs of socks and underwears, and a pair of earrings. It took 2day to get back our lost items and I still wonder that how could we lose these by house keepers. Lastly, WE LOST OUR PROPERTY AGAIN. At the last day of staying, a pair of Flip-flop has been lost at our room. We could not made our complaint because we noticed it few minutes before check-out. I felt like... WHY SHOULD THE GUESTS FEEL AFRAID TO LOSE THEIR PROPERTY IN HOTEL??? Oh, there is one more thing. WIFI is completely not working in room. I always had to go down to reception hall to use internet. What kind of hotel it this? I will NEVER use this hotel and WILL TELL EVERYONE who going to Santiago. So no one will feel afraid to lose their property and no one will feel bother by using internet, so on. Do not book this hotel.

Ibis employees must be better prepare to work in a hotel

TripAdvisor rating 3.0/5

MeikaM5 Family - 23/11/2017 TripAdvisor review

Trouble in charge my payment in dolars to pesos chilenos. They did not calculate properly and charge much more that value was. No assistance in lost things. They should put a minibar to be more comfortable because don´t have inside theirs rooms.

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