ibis Bali Kuta

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ibis Bali Kuta 3 stars

Customer review rating (ALL Rating) 4.3/5 32 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 15 min from Bali International Airport

  • Easy access to many famous tourist-attracting destinations

  • Free parking space in the hotel's basement

  • Complimentary WiFi in the whole hotel area

  • 24-hours room service & front desk service

Hotel location

ibis Bali Kuta

Jl Raya Kuta No 77, Kuta, Bali
80361 KUTA
Indonesia

  • By plane

    NGURAH RAI AIRPORT At 2.3km / 1.43 miles - Shuttle paying

  • By plane

    NGURAH RAI AIRPORT At 6km / 3.73 miles - Shuttle paying

  • By boat

    BENOA HARBOR At 15km / 9.32 miles

GPS:-8.74109, 115.17874

Companies

  • ANGKASA PURA 3 km / 1.86 mi
  • BCA 1 km / 0.62 mi
  • MANDIRI BANK 0.01 km / 0.01 mi
  • POLICE DEPT 1 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RENDEZ-VOUS

The pleasure of good food, à la carte. Mealtimes throughout your stay means the chance to discover the culinary wonders of our ibis restaurants, ready to welcome you 7 days a week, 365 days a year, open from at least 7 to 10.30PM every night.

Your meetings and events

Fully equipped for presentations or board meetings.

Room descriptions and layouts

meeting rooms

From 1 to 255 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

At ibis, we do everything to make sure you feel at home and sleep like a baby. Spacious, welcoming and modern rooms, comfortable bedding, bathroom or services equipment. The ibis room has everything, that's for sure.

Our guest reviews

Our guest reviews for
ibis Bali Kuta

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  32 reviews

TripAdvisor Rating  4.0/5  501 reviews

Good stay

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

everything was good from the service to the location. but ibis kuta inputed the wrong eqn, and until now it has not been revised.

Dear Mr. Yoshua, Thank you for the review you have shared during your stay experience at bis Bali Kuta. A pleasure for us in knowing that your stay was as expected and you are enjoying your overall stay at ibis Bali Kuta. It has come to our attention related with the wrong eqn that you mentioned. Is it regarding the point that wrongly earn by our team that you refer to? For information we are in progress of communicating to the central team to rectify your points and to be earn correctly. We will do as soon as we could, Beside of that, we do hope that you will have another staying plan at ibis Bali Kuta in your future trip. We will be more than happy in arranging another pleasant stay for you. Regards, Priyatna Widjajasoekma

Well located

Customer review rating 4.5/5

Maksim S. Solo - Confirmed reviews ALL

Everything is fine.

Dear Mr. Maksim S, Thank you for taking your time in sharing this stay experience. Really glad in knowing that your stay was as expected. It has come to our concern related with the wifi connection that we believe is far away from our standard. Therefore, we will share this input to be consideration for us in taking improvement actions. We do hope that we will have another chance in welcoming you back in your future trip. Feel free to let us know any of your queries of your future stay. We will be more than happy in welcoming you back in your future trip. Regards, Priyatna Widjajasoekma

good stay

Customer review rating 3.0/5

Virya Families - Confirmed reviews ALL

okay too stay for business or single trip but not okay for family

Dear Mr. Virya, At first we would like to thank you for taking your time in reviewing ibis Bali Kuta during your recent stay. Please accept our apology that your stay experience did not met with your expectations. It has come to our attention relate with the elevator system which unfortunately broken during your period of stay which it is out of our control. We do hope that we could have another chance in serving you better in your future plan stay. Feel free to let us know should you have another queries of your future stay with us at ibis Bali Kuta. Regards, Priyatna Widjajasoekma

near airport

Customer review rating 5.0/5

Tria Business - Confirmed reviews ALL

nice staff , but have problem with lift , internet all good near with airport

Dear Ms. Tria, Thank you for the time you have spare during share this stay experience. Really glad in knowing that you are enjoying your overall stay experience. Indeed we are located nearby the airport and easily reach many attractive destinations around Kuta area. We do provide good wifi connection with free of charge. Therefore, we do hope that you will have no doubt in returning back and staying again with us in your future trip. Feel free to let us know should you have any plan for visit. Regards, Priyatna Widjajasoekma

Perfect location, standard breakfast

Customer review rating 3.5/5

Bobby Families - Confirmed reviews ALL

Room is clean, but bathroom is little bit smelly and the closet shower is leaked, so the floor is wet all the time. The staff is very friendly and helpful. Parking space is enough. Too bad there is no buffet for breakfast. But overall still acceptable.

Dear Mr. Bobby, Thank you for the time you have spare during share this stay experience of your recent trip at ibis Bali Kuta. Glad to read that you were impressed by our cleanliness and our team hospitality and for sure we will pass toward your compliment through our mentioned team. It become our notes regarding the leaking which already fixed by now and related with the breakfast which we will put concern as our consideration. We do hope that we will have another chance in serving you again with another pleasant stay in your future trip. Feel free to reach us for your further stay plan. Regards, Priyatna Widjajasoekma

Well located

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Excellent service, very worth the price

Dear Valuable Guest, Thank you for sharing this stay experience during your recent trip at ibis Bali Kuta. Really glad in knowing that you were enjoying your overall stay with us. However, we have noted that for the wifi connection and will be share to the respective team to ensure the immediate corrective action will be taken. Therefore we do hope that you will have no hesitation in returning back and staying again at ibis Bali Kuta in your future trip. We will be more than happy in arranging another pleasant stay for you in the future. Regards, Priyatna Widjajasoekma

Excellent service

Customer review rating 5.0/5

Fadly F. Couples - Confirmed reviews ALL

Room were perfectly cleaned, AC working normally, and they're begin to providing water dispenser at each floor I think to refill mineral water instead of using bottle, I really like this one, also the staff were friendly and helpful. I would like to stay here whenever I came again to Bali, thank you all!

Dear Mr. Fadly F., At first, we would like to thank you for your loyalty to Accor. It is our pleasure that knowing your stay is pleasant and you were impressed by our cleanliness also our team hospitality. We also very glad that you were also support our effort in regard of minimizing bottle and using refill instead to keeping our water sources and environment surround. It will be our pleasure in welcoming you again at ibis Bali Kuta in your future trip. Feel free to reach us should you have any queries during your next trip. Regards, Priyatna Widjajasoekma

Friendly staffs

Customer review rating 4.0/5

Taslima N. Families - Confirmed reviews ALL

I had good experience staying there

Dear Taslima N., Thank you for taking your time in giving this review of your recent stay. Really glad in knowing that you were enjoying your overall stay at ibis Bali Kuta and were impressed by our team friendliness. Therefore, we do hope that you will have no hesitation in staying again with us at ibis Bali Kuta. We will be more than happy in arranging another pleasant stay for you. Regards, Priyatna Widjajasoekma

Good location but the hotel needs renovation

Customer review rating 2.5/5

Lauren Families - Confirmed reviews ALL

Smoke smells super bad even when we ask for non smoking room, all our clothes smells smoke. The carpet is old, dirty and stinky. Dust is superthick especially in the table in front of our room. The hotels needs renovation so bad.

Dear Ms. Lauren, At first we would like to thank you for choosing ibis Bali Kuta at your trip. Please accept our sincere apology that your experience may not met with your expectations. We have taking your input and put our concern specially related with the cleanliness. We do believe it was not as our standard. We will do investigation and ensure our standard could be kept in your next visit. Feel free to let us know, should you have future trip plan and staying again at ibis Bali Kuta. We will be more than happy in welcoming you back again in your future trip. Regards, Priyatna Widjajasoekma

well located

Customer review rating 4.0/5

Eddo Friends - Confirmed reviews ALL

well located on the center of the city, nees improve the breakfast

Dear Mr. Eddo, At first, we would like to thank you for taking your time in sharing this stay experience with us. Glad to read that you were enjoying your overall stay experience with us. Indeed we are located strategically nearby airport and many tourism attraction. Thank you for your input related with the breakfast. We will for sure take it as our concern and find the possibility to giving better services especially in related with the breakfast area. Hopefully, ibis Bali Kuta could have another chance in serving you again in your future trip. Feel free to let us know for any future trip plan to ibis Bali Kuta. Regards, Priyatna Widjajasoekma

Good stay

Customer review rating 4.0/5

Budi W. Solo - Confirmed reviews ALL

Easy to reached from the airport. Feel old but clean.

Dear Budi w., At first we would like to thank you for being Accor loyal guest. Glad that you were enjoying your stay and having pleasant stay experience with us. We will pass through your compliment through our specified mentioned team. Really glad in knowing that you are impressed by both of them during your stay. Therefore, we dope that you will have no doubt in staying again at ibis Bali Kuta in your next trip. We will be more than happy in welcoming you back with another pleasant stay in the future. Regards, Priyatna Widjajasoekma

all good and clean

Customer review rating 4.0/5

Christie I. N. Business - Confirmed reviews ALL

like the room is clean and minimalis , location hotel is very strategies and easy to walk to restaurant and also walk to drive thru antigen/PCR test.

Dear Ms. Christie, We very much appreciate your comments regarding your recent stay at the ibis Bali Kuta. Very glad in knowing that you were enjoying our strategic location that nearby many restaurants and shop also PCR/Antigen drive thru spot to support your trip. Therefore, we do hope that you will have no hesitation in staying again with us at ibis Bali Kuta. We will for sure very glad in welcoming you back with another pleasant stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna WIdjajasoekma

So-so.

Customer review rating 3.0/5

Aristo Solo - Confirmed reviews ALL

Foods were tasteless and limited. I asked for internet to be unlocked, but the speed and stability were so bad, so I used my cellular connection, luckily it was working.

Dear Mr. Aristo Purba, At first, we would like to thank you for the time you have spare during share this stay experience. Regretfully in knowing that your experience did not met with your expectations. It has come to our concern related with the food taste and the wifi connection becoming your input and we has taken this input seriously. We have done the checking of the wifi and will reinforce the team for the food standard which we believe this is the very first time happen. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Priyatna Widjajasoekma

Hotel rooms are clean. Hotel staff very profesional

TripAdvisor rating 5.0/5

DjohanG1 Business - TripAdvisor review

Hotel location is the Best location . Very easy to find many Best restaurant arround the Hotel. Also many souvenir Shop easy to find nearby the hotel. The hotel staffs very friendly and very profesional. They are ready to help you any time you need them

Dear Djohan G1, At first we would like to thank you for sharing this review of your recent stay. It was our pleasure in knowing that you were experienced a good stay and was impressed by our team friendliness and profesionalism. Therefore we do hope that you will have no hesitation in returning back and staying again at ibis Bali Kuta. We will always ready and happy to welcoming you again in your future visit. Regards, Priyatna Widjajasoekma

good place, closed to beach kuta, and closed with joger.

Customer review rating 5.0/5

Nuramin Business - Confirmed reviews ALL

everityng is OK with price lowest, for backpacker is recomended hotel.

Dear Zaenal Nuramin, Thank you for this review given of your recent stay experience. Very glad to read that you were enjoying your stay with us. Therefore, we do hope that you will have no hesitation in returning back and staying again with us in your future trip. Feel free to let us know should you have any future stay plan. Regards, Priyatna Widjajasoekma

Nice Staff and pleasant stay

TripAdvisor rating 5.0/5

LAMLAM13 Solo travel - TripAdvisor review

I meet a lot of nice staff that make my stay wonderful. Their warm and professional service were impressive. Thank you for all the help and support. Would definitely choose this hotel again when visit Bali.

Dear LAMLAM13, At first we would like to thank you for taking your time in sharing this stay experience. Glad to read that you were enjoying your overall stay experience and impressed by our team hospitality during your stay. It was another pleasure for us in knowing that you would definitely back again and staying with us during your next visit to Bali. Therefore, feel free to drop us your future queries. We will be more than happy in arranging another pleasant stay for you in your future trip. Regards, Priyatna Widjajasoekma

Very short visit to stay at Ibis Kuta Bali

TripAdvisor rating 4.0/5

Budijanto W Business - TripAdvisor review

This is my first visit to Ibis Kuta Bali. I do like the location. Thank you to Ms. Feby at front desk. I feel very welcome during my stay. Unfortunately, I just a few hour in this hotel before leaving to the airport at midnight.

Dear Budijanto W, At first, we would like to thank you for the time you have spare during share this very short visit to ibis Bali Kuta before your flight and was impressed by our team hospitality. We surely will put through the mentioned team for your compliment of the service. We do hope that we will have another opportunity in serving you once again during your longer stay with us in your next trip. Feel free to drop us your further queries should you have any plan in staying with us once again. Regards, Priyatna Widjajasoekma

Room too dark and noisy.

TripAdvisor rating 3.0/5

teofangyenn Business - TripAdvisor review

Room too dark and very noisy. I have make online booking and payment through website but the front desk staff told me that I dint make payment when I want to check out. They requested to make payment thru card again. hopefully not double charged.

Dear Teofangyenn, At first we would like to thank you for choosing ibis Bali Kuta as your accommodation. Regretfully in knowing that your stay was not as expected. It has come to our concern related with the room which all the facilities and the description fully describe in our official website also the noise which may created from other guest which beyond our control. Regret that it was disappoint all of your stay experience. For the payment, if you book through wwww.accorhotels.com, indeed you need to secure the bookings by putting guaranteed payment. However, we can be sure it was not charged yet. We only could proceed the payment after you are arriving at the hotel and show the validated card. It will be very helpful if you could advise us in detail for your reservation undername and the period of stay so we could do investigate properly. However, we do hope that we will have another chance in serving you better at your future visit. Feel free to let us know should you have further queries. Regards, Priyatna Widjajasoekma

Kuta transit

TripAdvisor rating 4.0/5

NA N Couples - TripAdvisor review

Stayed at Ibis Kuta as a transit as we arrived late afternoon. The hotel reception took extra effort to arrange the airport shuttle transfer thought I did not book earlier, this is much appreciated as the airport shuttle saved a lot of hassle. Overall the stay at hotel was O.K. the hotel is showing it's age a bit but otherwise it's located close to airport and convenient for our onward journey. In the middle of the early morning there was leakage from the air conditioning which resulted in a little puddle of water (disturbed our sleep) Breakfast is basic. Otherwise OK hotel.

Dear NA N, Thank you for the time you have spare during share this stay experience. Glad to know that you were still enjoying your stay even it was only a transit stay. It was our pleasure in arranging your transport transfer and ensuring your pleasant stay. It has come to our concern regarding the leakage in your room. We do believe it was far away from our standard and regret that we could not get the report at that time so we could solved it quickly. We will taking immediate corrective actions related with this. Hopefully we could have another chance in welcoming you back and ensuring your stay as pleasant as your previous stay or even better. Therefore, feel free to drop us your further queries of your future visit. Regards, Priyatna Widjajasoekma

Prebooked pick up service didn't pick us up

TripAdvisor rating 2.0/5

El_Cacique13 Couples - TripAdvisor review

The hotel itself is a basic hotel but cannot really be compared with a lot of IBIS in Europe or Australia. The overall impression is that a renovation is overdue. You can see marks and signs of wear everywhere. The room itself was clean but again, you can see the age. The breakfast buffet was nice with a lot of Asian options like fried rice, fried noodles, congee and so on. If you are looking for western breakfast, the only choice is toast with jam. The breakfast selection shows clearly that most of the guests aren’t Aussies or Europeans. Overall, I would have given the Hotel a 4-star rating but they really messed up our pre-booked pickup. We have pre-booked a pickup service from Denpasar Airport to the hotel as offered by IBIS. After our arrival at the airport we checked the signs of all the drivers twice, but we couldn’t find a driver with our names or IBIS Kuta on it. After we waited 30 Minutes (during the 30 minutes we checked every 10 minutes if the driver rocked up) we called the hotel. The receptionist apologised and promised to check with the driver but also confirmed that the driver is already at the airport and advised us to wait next to the visitor information. We waited another 20 Minutes and still no one came to pick us up. In the end we called the hotel again, because no one had shown up after more than 50 minutes. They told us again that they will check, but because we were tired of waiting and it was already past midnight, we told them to cancel the pickup and got a cab to the hotel. (Which was by the way more than twice as expensive than the pre-booked transfer. The price was one of the main reasons why we booked the transfer. Avoid the Bali taxi mafia). The receptionist apologised during the check in but that’s it. This is not the service I expect from an international chain. I stayed a lot in hotels from the Accor group in the last two years (mainly in Australia) and almost every time the service was great. Maybe therefore I’m even more disappointed with the service from the IBIS Kuta. Overall, I need to say that my experience with the IBIS Kuta was pretty bad. It’s not the fact that the pickup service wasn’t at the airport. Errors can happen, everyone is human. It’s more how the situation was handled is disappointing (saying that the driver is there, when after 50 minutes there clearly is no driver there and it was always us that had to call and check). Several “I’m sorry” is just not enough.

Dear El_Cacique13, Thank you for taking the time to tell us about your experience at the ibis Bali Kuta. I am sorry that your experience did not meet your expectations especially related with the missed-pick up which we believe it was far away from our standard. Please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Priyatna Widjajasoekma

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