Mercure Newcastle George Washington Hotel Golf & Spa 4 stars

We had a great time, I booked this as a half term treat for my daughter and grandson. the accommodation was lovely and spacious, the food was lovely, the staff were really nice especially in the restaurant and the pool was great fun. Although this hotel was only a very short drive from where we live it felt like we were on holiday. We all enjoyed this hotel, my grandson particularly enjoyed the pancake maker for breakfast. Excellent value, the whole experience.

We stayed at the hotel for two nights. It was a last minute booking but all went well. Reception staff very helpful and pleasant. We ate at the restaurant on both nights, on the second night the service wasn’t just as good as the first night and the staff seemed pre occupied with something in the kitchen. We have already booked to stay again next month when we are in the area. The room was clean and tidy with lots of room.

Privilege room was a nice surprise. Pool and sauna with golf was nice although could be updates - especially the gym equipment. Breakfast was very nice.

Shower was impossible to use as it could not be angled down and was spraying in the sink!! Breakfast was greasy and of a very poor quantity so I stuck with some toast which was made using a very dirty toaster. I have stayed here a few times but I will not be back. Honestly a grubby run down establishment that needs attention

We booked on the eat sleep and dream package and the staff on the evening were unsure of what was included in our evening meal one said dinner for 2 as advertised, one said £20 allowance towards the food and another stated 2 courses It would be beneficial to inform staff exactly what is included in these deals We were a little disappointed that there was not a comfortable lounge to chill in on the afternoon only the bar / restaurant Carter and finch and the seating in here is not comfortable to relax in Overall it was a pleasant experience and we would return

Pool was filthy, no towels or robes. Facial Treatment, not up to professional standard. Afternoon Tea not as advertised and not complete. Staff very unhelpful. Breakfast Toaster started to smoke due to it being heavily filled with probably the day before's crumbs

This was not the best experience I’ve had with an accor hotel. The reception staff seemed disengaged. The massage I had booked was the least relaxing I’ve had as the room was next to the spa reception and the phone kept ringing. I said both at the end and at check out and was basically told yes not a relaxing experience but it was a phone that annoyed them too. The only reason I didn’t give a lower rating as the restaurant staff pulled it out of the bag. Super friendly and attentive both to myself and other guests sat around me.

Easy to book, warm welcome, pleasant room (if a bit too hot and no means of turning don the heat from the hard working room refrigerator). Better Wifi than the last time we stayed but it's about time Accor gave complimentary secure Wifi for Gold members.

Rooms were as expected, clean and tidy. The Carter & Fitch restaurant was not entirely up to standard. Staff were friendly and welcoming but an 8oz steak ordered at a cost of £24 was grisly and quite honestly not worth the money. The chef was told and his reply came back that it was the butcher’s fault! Obviously, but then it shouldn’t have been served, £24 is not cheap! A pork dish ordered was described as served with potatoes, unfortunately they didn’t arrive, apparently due to supply difficulties. This should have been highlighted when placing the order.

Myself and my sister wanted a girls night away for food papmering and some us time. This is what we got!

Staff were lovely and friendly. Room was nice and clean. Pizza and Prosecco was really lovely and tasty, and no problem when we asked for it as room service instead of eating in restaurant. Spa and massage treatment was good and breakfast the next morning very tasty. No complaints about hotel and package very good value. Sadly a lovely experience was blighted by the fact we got about 3 hours sleep if that. A group of people were sat outside from around 12.30am till after 3am screaming and singing at top of their voices, this only stopped when they came back into hotel where they proceeded to resume all the noise once they got into their rooms. Didn’t stop till nearly 5am. Impossible to sleep. Mentioned it to lady at reception the next morning who was very apologetic and said other guests had complained too. I realise this was not the hotels fault though. Couldn’t fault the hotel staff, facilities etc, just wish we had been able to sleep and wake refreshed after a lovely stay

Spa facilities were disgusting. ‘Jacuzzi’ is an abomination. Female attendant at the spa was rude, hungover (by her own admission!) and couldn’t have been less engaging or interested. Massage was poor. Charged for a breakfast we didn’t get. On arrival for breakfast I was told it would be an additional charge. I have a booking that states otherwise. No one has been in touch with me to resolve this. Overpriced drinks…£80 for two rounds of drinks! The booking itself was a nightmare. I was given multiple different quotes with regards to a stay and eventually paid £15 per head over what I had been quoted. To then not receive a full package is just another example of incompetence. The woman who dealt with my booking was incredibly rude. One female member of bar staff was delightfully friendly;however, she did not know what she was doing and took 20+ minutes to prepare 6 drinks (no cocktails).

very helpful and friendly staff, just one minus point no lifts to upper floors for luggage transit.

I asked for a quiet room; this was respected. The room was spacious, clean and comfortable, but very much in need of refurbishment. One of the upholstered chairs was unusable and the fridge interior was dirty. The bathroom was clean but in need of an update. Staff were polite, friendly, and incredibly helpful. I had a mobility issue when I stayed, and everyone went out of their way to help, from front of house staff to technical service staff. I didn't eat on site so can't comment on the restaurant. I believe the room is due for imminent refurbishment. I would stay at this hotel again, at the right price and with a check on room status.

The room was good,lacking some draws to store clothes.also no maid service during stay so no dry towels. Included breakfast was absolutely terrible. The worst we have ever been offered from a hotel as included with our room we could not cancel it.we did not eat it.tinned fruit and overcooked bacon,sausage, eggs and mushrooms all look to have been cooked hours previously and left in bin Marie's! Very poor.lots of staff stood around talking.£120 per night I expect better.the swimming pool was filthy! Could not see hand in front of you .was like swimming in sludge.jacuzzi was not working during whole of weekend . Would not stay in this hotel ever again.