ibis Styles Frankfurt City Hotel 3 stars

Customer review rating 4.0/5 926 reviews

ibis Styles Frankfurt City
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+ 15 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h30

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shoppingPaying
Catering
  • Breakfast included in the price
  • 1 bar(s)
Leisure and activities
  • Billiards/Snooker (Nearby)Paying
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Styles Frankfurt City

Moselstrasse 12
60329
frankfurt am main
germany

Tel: +4969256110

Fax: (+49)69/235987

Check-in from 15h00

Check out up to 11h30

  • BUS 37 :  HAUPTBAHNHOF

  • HAUPTBAHNHOF :  S8 S9 HAUPTBAHNHOF

  • HAUPTBAHNHOF TIEF :  U4 U5 HAUPTBAHNHOF

  • STRASSENBAHN :  16 17 HAUPTBAHNHOF

  • By plane

    FRANKFURT At 20km / 12.43 miles

  • By plane

    HAHN At 122km / 75 miles

  • By car

    A3 At 6km / 3.73 miles

  • By car

    A5 At 4km / 2.49 miles

  • By car

    A66 At 4km / 2.49 miles

  • By train

    FRANKFURT At 0.2km / 0.12 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.107052, 8.667869

Companies

  • ALLIANZ 0.7 km / 0.43 mi
  • COMMERZBANK 0.5 km / 0.31 mi
  • DEUTSCHE BANK 0.5 km / 0.31 mi
  • DGB 0.3 km / 0.19 mi
  • EZB 0.7 km / 0.43 mi
  • FARBWERKE HOECHST 10.0 km / 6.21 mi
  • IG METALL 0.3 km / 0.19 mi
  • UNION INVESTMENT 0.3 km / 0.19 mi
Companies

Your meetings and events

meeting room

From 1 to 24 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Day light

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Standard Room with Twin Beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with one double bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Pillow Menu

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 18 / 194 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Standard room with 1 double bed & Sofa

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Pillow Menu
Rooms

Our restaurants and bars

LOBBY BAR

Non contractual photo

In the evening, why not visit our bar and enjoy a warm atmosphere and classic drinks. Let us spoil you at the end of your day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Styles Frankfurt City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

926 reviews

tripadvisor

TripAdvisor Rating 3.5/5

925 reviews

Terrible, I was charged for a stay that I did not even do. Due to Covid19 my flight to germany was cancelled yet this hotel still charged me for four nights. terrible

Customer review rating 4.0/5

Anonymous Couples - 29/03/2020 Confirmed reviews ALL

terrible to treat customers this way, not able to come to Germany, no way to get out of the US due to Covid 19 and you still charge me for the full stay. absolutely awful

Dear LYNN V., Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Anonymous Couples - 21/03/2020 Confirmed reviews ALL

Room was clean, bed was comfy, breakfast was okay, would like a couple of hot buffet option or atleast vegetarian options. Good for short stay.

Comfortable stay

Customer review rating 4.0/5

Peter Solo - 18/03/2020 Confirmed reviews ALL

Spacious and clean room, 5 mins walk from rail station. Easy walk to the centre. Though located not in the better area of Frankfurt, it is still quite safe, even in the evening. Nice reception, got upgraded to double room. Breakfast consists of cold cuts & cereals. Obviously very few occupants now in the midst of coronavirus crisis.

Nice stay

Customer review rating 4.0/5

Frankfurt O. B. Business - 15/03/2020 Confirmed reviews ALL

Good stay. Nice quiet and clean room.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jesse
Customer review rating 4.0/5

Raymond R. Friends - 14/03/2020 Confirmed reviews ALL

Some renovation was going on which was a bit unpleasant besides that the hotel was good

Dear Raymond, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and apologize for the inconvenience regarding the refurbishment and hope to see you again very soon. Sincerely, Jesse

A quirky and lovely hotel with great staff

Customer review rating 4.0/5

Bruce Business - 25/02/2020 Confirmed reviews ALL

I've stayed here every February for a number of years. The service is always good and the rooms quirky and nice. If there's a problem, then staff help you sort it out.

Dear Bruce, Thank you for the great and quirky review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon and next February. Sincerely, Jesse

unprofessional conduct

TripAdvisor rating 3.5/5

elie c Business - 25/02/2020 TripAdvisor review

The hotel was nice and very central so it was easy to get to landmarks and such. It was clean and had a nice breakfast but some employees were very unpleasant. Maybe I got used to Sofitel and higher quality hotels from Accor Hotels were I often stayed but Ibis is still part of Accor so I wasn't expecting such a bad service. During one night and after midnight, I heard loud noise and laughs coming from the next room and smelled a lot of cigarette smoke. When I investigated, some plumbers were working in the next room and were laughing loudly, drinking beer and smoking. I called the front desk who got upset when I told him that this should be dealt with because I had an early plane to catch the next morning. Although I was speaking calmly, he asked me to calm down and that he will take care of that when he can. They did leave 35 minutes later but I find the work after midnight and the attitude of the employee unacceptable. Other than that, all was ok.

Satisfactory stay

Customer review rating 4.0/5

Jocelyn H. Solo - 20/02/2020 Confirmed reviews ALL

Overall, I was pleased with my stay. The hotel was conveniently located close to the train station and nearby restaurants. The staff were helpful and accommodating. The room was comfortable, simple yet tastefully decorated and lit. It looked like they were doing a bit of renovation and painting on the elevator while I was there; but it was still alright. The only off-putting experience I had was with the taxi cab that the person at the front desk called for me. I know that Ibis has no control over the cab drivers. Nonetheless, it would have been more helpful for guests if the front desk/concierge got us honest cab drivers and advised guests beforehand what the average and accurate fare would be. The front desk person/concierge got be a predatory cab driver who told me as we left the hotel that I needed to pay a flat rate of 50 euros to the airport. I insisted that my MyTaxi/FreeNow app showed the fare to only cost about 28 euros to the airport. He insisted that 50 euros was standard rate to the airport. At that point, it was too late to ask him to let me off. It also seemed that the front desk/concierge handed something to the cab driver which I assumed was a commission. After I showed the cab driver I was upset and angrily handed him my 50 euro bill, he gave me back 10 euros, which clearly demonstrated that the 50 euros he was charging me was arbitrary and not an accurate fare. I think Ibis could be more helpful to guests by not getting us predatory cab drivers. It just spoils and otherwise pleasant stay.

comfortable stay

Customer review rating 4.0/5

I. M. M. Business - 11/02/2020 Confirmed reviews ALL

Near the Main station, easy access Tram and Exhibition center. Restaurants are close by. Enjoyed my stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jesse

Good stay

Customer review rating 4.0/5

Thierry Families - 05/02/2020 Confirmed reviews ALL

Perfectly located close to city center

Dear Thierry, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jesse

Great stay

Customer review rating 4.0/5

Martin C. Solo - 02/02/2020 Confirmed reviews ALL

I thoroughly enjoyed my stay. I was warmly welcomed by the receptionist, he went out of his way to help. Really friendly.

Dear Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay, in particular the interaction with the staff and hope to see you again very soon. Sincerely, Jesse

Great service, good atmosphere, older rooms require a little updating

Customer review rating 4.0/5

Brian K. Business - 30/01/2020 Confirmed reviews ALL

Always greeted by name, as a regular customer this is appreciated. Front of house staff always friendly and helpful.

Dear Brian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Moreover, we are currenlty in the process of renovating a big amount of the rooms during the course of this year and will hopt to provide you with an upgraded product soon. Sincerely, Jesse

Nice - Wahid was nice to allow early checking after long flight-Appreciated

Customer review rating 4.0/5

Rushin H. V. Business - 18/01/2020 Confirmed reviews ALL

Overall its always nice to stay at accor group hotels being accor member. Also feel option for breakfast in veg is very limited & its everyday repititive everyday

Dear Rushin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Naturally, we are very happy that we were able to accomodate your early check-in. We are actually in the process of implementing a new conecpt to our breakfast in order to accomodate a larger vegetarian offering. Hope to see you soon agian. Sincerely, Jesse

CLEAN, WELL RENOVATED CITY HOTEL

Customer review rating 4.0/5

Ramazan Business - 17/01/2020 Confirmed reviews ALL

VERY CLOSE TO CENTRAL TRAIN STATION NOT IN THE BEST NEIGHBOURHOOD, BUT STILL SAFE AND SECURE VERY NICELY RENOVATED (LOBBY AND BREAKFAST ROOM) VERY CLEAN ROOMS HELPFUL AND REALLY KIND STAFF

Dear Ramazan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Additionally, we are currently in the process of renovating our rooms as well. Sincerely, Jesse

Always a pleasure to stay here

TripAdvisor rating 3.5/5

adeelanwer Business - 14/01/2020 TripAdvisor review

This is my fourth year staying at this hotel and it's always a pleasure to come stay. The location is superb as it's two minutes from the main train station and is 15 mins walk to the city center. For a Muslim it's a great place too as all the halal food restaurants are spread in the streets near the hotel.

good

Customer review rating 4.0/5

Frank Business - 13/01/2020 Confirmed reviews ALL

good but did not get my free drink voucher

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay. We do apologize though that you did not receive your free drink voucher, this is not usual on our side. I sincerely apologize for this. We do hope to see you soon again and offer you a better service. Sincerely, Jesse

Very clean, and rooms are spacious.

Customer review rating 4.0/5

Gerhardus T. Couples - 07/01/2020 Confirmed reviews ALL

Very nice. Staff was helpful. Nice variety at breakfast.

Dear Gerhardus, Thank you for the great review of our hotel and really appreciate the positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Very dissatisfying and cleaning problems

Customer review rating 4.0/5

Jeferson S. Families - 07/01/2020 Confirmed reviews ALL

I had the impression that the cleaning was not done properly, as I found all the carpets were really dusty and got myself and my family all with allergic reactions. Also we found some underwear by the heater that was used by the previous guests, reinforcing the idea that the cleaning was not done correctly. The only positive thing was the reception staff, that was really helpful and willing to provide support.

Dear JEFERSON S., Thank you for taking the time to tell us about your experience at the ibis Styles Frankfurt City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence in particular regarding your cleaning problem, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jesse

Amazing

Customer review rating 4.0/5

Elias A. Business - 06/01/2020 Confirmed reviews ALL

Clean and quiet the location is best good welcoming

Dear Elias, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jesse

Leisure stay

Customer review rating 4.0/5

Eddy Couples - 30/12/2019 Confirmed reviews ALL

Overall ok. There is a bar that operates late hour (til 4am). Thus if that's not for you, request for a room that doesn't face the main street.

Dear EDDY C., We very much appreciate your comments regarding your stay at the ibis Styles Frankfurt City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M.Karimi

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