ibis Styles Frankfurt City Hotel 3 stars

I've stayed here every February for a number of years. The service is always good and the rooms quirky and nice. If there's a problem, then staff help you sort it out.

The hotel was nice and very central so it was easy to get to landmarks and such. It was clean and had a nice breakfast but some employees were very unpleasant. Maybe I got used to Sofitel and higher quality hotels from Accor Hotels were I often stayed but Ibis is still part of Accor so I wasn't expecting such a bad service. During one night and after midnight, I heard loud noise and laughs coming from the next room and smelled a lot of cigarette smoke. When I investigated, some plumbers were working in the next room and were laughing loudly, drinking beer and smoking. I called the front desk who got upset when I told him that this should be dealt with because I had an early plane to catch the next morning. Although I was speaking calmly, he asked me to calm down and that he will take care of that when he can. They did leave 35 minutes later but I find the work after midnight and the attitude of the employee unacceptable. Other than that, all was ok.

Overall, I was pleased with my stay. The hotel was conveniently located close to the train station and nearby restaurants. The staff were helpful and accommodating. The room was comfortable, simple yet tastefully decorated and lit. It looked like they were doing a bit of renovation and painting on the elevator while I was there; but it was still alright. The only off-putting experience I had was with the taxi cab that the person at the front desk called for me. I know that Ibis has no control over the cab drivers. Nonetheless, it would have been more helpful for guests if the front desk/concierge got us honest cab drivers and advised guests beforehand what the average and accurate fare would be. The front desk person/concierge got be a predatory cab driver who told me as we left the hotel that I needed to pay a flat rate of 50 euros to the airport. I insisted that my MyTaxi/FreeNow app showed the fare to only cost about 28 euros to the airport. He insisted that 50 euros was standard rate to the airport. At that point, it was too late to ask him to let me off. It also seemed that the front desk/concierge handed something to the cab driver which I assumed was a commission. After I showed the cab driver I was upset and angrily handed him my 50 euro bill, he gave me back 10 euros, which clearly demonstrated that the 50 euros he was charging me was arbitrary and not an accurate fare. I think Ibis could be more helpful to guests by not getting us predatory cab drivers. It just spoils and otherwise pleasant stay.

Near the Main station, easy access Tram and Exhibition center. Restaurants are close by. Enjoyed my stay.

Perfectly located close to city center

I thoroughly enjoyed my stay. I was warmly welcomed by the receptionist, he went out of his way to help. Really friendly.

Always greeted by name, as a regular customer this is appreciated. Front of house staff always friendly and helpful.

Overall its always nice to stay at accor group hotels being accor member. Also feel option for breakfast in veg is very limited & its everyday repititive everyday

VERY CLOSE TO CENTRAL TRAIN STATION NOT IN THE BEST NEIGHBOURHOOD, BUT STILL SAFE AND SECURE VERY NICELY RENOVATED (LOBBY AND BREAKFAST ROOM) VERY CLEAN ROOMS HELPFUL AND REALLY KIND STAFF

This is my fourth year staying at this hotel and it's always a pleasure to come stay. The location is superb as it's two minutes from the main train station and is 15 mins walk to the city center. For a Muslim it's a great place too as all the halal food restaurants are spread in the streets near the hotel.

good but did not get my free drink voucher

Very nice. Staff was helpful. Nice variety at breakfast.

I had the impression that the cleaning was not done properly, as I found all the carpets were really dusty and got myself and my family all with allergic reactions. Also we found some underwear by the heater that was used by the previous guests, reinforcing the idea that the cleaning was not done correctly. The only positive thing was the reception staff, that was really helpful and willing to provide support.

Clean and quiet the location is best good welcoming

Overall ok. There is a bar that operates late hour (til 4am). Thus if that's not for you, request for a room that doesn't face the main street.