Novotel Avignon Centre Hotel

The room was fine , the total lack of information in any form about hotel services was frustrating. The lack of information about the restaurant being unavailable to guests due to being fully booked for a function was annoying. The casual look of the reception area was unwelcoming.

We had excellent service with the gentleman who assisted us at 1:30 in the morning but the room sucked. It was small, hard to navigate around the furniture.

The receptionist I met early morning was so kind that he offered me some pastries because I needed to leave before opening breakfast. He helped me to find taxi and train connection in response to cancellation of my train

This was definitely less pleasant stay than in different Novotels that we stayed before. Mosquitoes were in the room and my son ended up with many bites and an allergic reaction. Breakfast were very poorly organized. Usually I am looking forward to breakfasts in Novotels because they are always very good. But not in this hotel. Many items were not replenished on time, clean dishes were missing etc

No problem at all. Good rooms, excellent bathrooms. I will stay again

Ok, room was small but that was what we paid for - you always hope for a little roomier. Breakfast good.

Convenient location, helpful staff, good facilities

As above

Great friendly staff! Great breakfast! Great restaurant! Great service! Yeah... it was really great and will definetly come back when I return to Avignon someday.

nice clean hotel, good breakfast, good location. Claire was the only one who was very helpful for questions we had. Avignon is not a welcoming city for tourists, but that has nothing to do with your hotel. That statement should be passed on to the tourism office.

It was fine. The staff were very helpful!

All went smoothly. Checking out was a bit slow

Very nice rooms, accommodation and helpful staff.

The hotel was very comfortable and clean. The room was quiet. I would recommend this hotel. The fact that you can have a coffee or an aperitif by the pool even if it's too cold to swim is lovely.

The room was adequate in size. Paper cups and plastic glasses for our drinks ,and six hangers in a double room at an International Hotel is cheap and wholly unacceptable. We did ask for more only to be imformed that none were available, we therefore purchased our own locally. On our return each day we either lacked coffee, milk, cups, wooden stirers, or on one occassion paper towels in our toilet. The overall quality control of these basic requirements was therefore sadly lacking.I would also place on revord my total surprise that in your International Hotel there was not even one English speaking channel available on the TV network. The restaurant again lacked overall Managerment and Quality Control as products were continually running out and we were chaseing your already busy staff to replenish many items. There appeared to be nobody resposible for monitoring stock levels. The miniture reception desk was certainly not fit for purpose if more than one guest required attention,this then caused a que which blocked the overall access. Due to an electrical problem the night before our departure we had cold showers in the morning with staff unable to advise when the problem would be repaired many hours after the initial system failure. Most of your staff were friendly and helpful but certainly lacked the ability to multi task under pressure. Some hours after departure we received a message stating that your organisation was "missing us already" which we found most insincere