ibis Lagos Ikeja Hotel 3 stars

TripAdvisor rating 3.5/5 217 reviews
ibis Lagos Ikeja
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+ 19 Services
Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • MURTALA MOHAMED INT
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Golf (Nearby)
  • Tennis
Catering
  • Breakfast
  • 2 bar(s)
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Lagos Ikeja

23 Toyin Street
Ikeja
0000
lagos
nigeria

Tel: +23412777888

Fax: (+234)12777889

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    LOS At 0.8km / 0.5 miles

  • By plane

    MURTALA MOHAMED INT At 8km / 5 miles - Shuttle free

GPS :6.596099, 3.351254

Your meetings and events

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General equipment

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Room with 1 double bed equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 0
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

PREMIUM ROOM

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet

Our restaurants and bars

LOBBY BAR

Photo non contractuelle / Strictly non binding

POOL BAR

Photo non contractuelle / Strictly non binding

Our guest reviews for
ibis Lagos Ikeja

100% genuine reviews from our guests

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tripadvisor

TripAdvisor Rating 3.5/5

217 reviews

NICE STAY

TripAdvisor rating 3.5/5

174rita 04/02/2020 TripAdvisor review

My stay at the Ibis Lagos Ikeja was quite a peaceful and pleasant stay. As usual, the breakfast spread was fantastic, the staff were attentive and polite, the room was small but neat and comfortable and the overall ambiance was peaceful.

Dear Esteemed Guest, Thanks for your honest feedback. We look forward to hosting you and your families again the next time you are in Lagos. We are always honored to have you as our guest. Thank You.

Business visit

TripAdvisor rating 3.5/5

WD87 Business - 28/01/2020 TripAdvisor review

I have stayed for 5 nights in Ibis Lagos Ikeja. The room needs a renovation. It was a bit dirty (I found some ants on my pillow and desk). I have asked the hotel to move me to another better room but they refused and told me all the rooms are the same. The location is not really good, there are no restaurants outside and nothing really outside (scary at night). The gym at the hotel is really so dirty and need renovation and not all equipment work (most are broken). I have not tried the swimming pool because I believe they don't change the water and it would be dirty as the gym so I didn't want to take any risks. I liked somehow the breakfast (salad bar, boiled eggs, and other options available for vegeterians and non vegetarians).

Thanks for your honest feedback. We sincerely apologize for this incidence as it is very unusual, as our primary goal is to provide excellent service to the guests who stay with us. We are sorry that the service did not live up to those goals for you, we will make effort to address the issue in order to make sure that it does not happen again for you or our other guests. Thank you for bringing the problem to our attention. Sincerely.

Ibis Ikeja

TripAdvisor rating 3.5/5

kehindeobemeata4468 Business - 23/12/2019 TripAdvisor review

I was disappointed at the room appearance, it look tacky, walls were not clean and sheets seemed unforeseen. The towels in the bathroom are not white looking any longer. The tv did not provide the required entertainment and even assurances from the front desk that the technician was working did not yield any improvements. I think they had that standard answer for all such phone calls, as they had the normal DStv error codes on about 4different channels.

Thanks for your honest feedback. We sincerely apologize for any inconvenience caused and your disappointment during your stay in the hotel. We will make effort to address the issue in order to make sure that it does not happen again for you or our other guests. Thank you for bringing the problem to our attention.

Dissatisfaction

TripAdvisor rating 3.5/5

oluoyebode Family - 07/12/2019 TripAdvisor review

I was embarrassed by cancellation of my reservation the last time I was to stay. Despite the fact that I informed the hotel that I’ll be arriving by 6pm cos my flight had a delay, the hotel went ahead and cancelled the reservation only for me to get there by 6pm with my family and learnt the bad news.

Thanks for your honest feedback. We sincerely apologize for any inconvenience caused and your disappointment upon arrival at the hotel with your family, the reservation must have been cancelled because your reservation wasn't guaranteed. We apologize again for the inconvenience caused, we advise for future reservation kindly put a guarantee. We will make effort to address the issue in order to make sure that it does not happen again for you or our other guests. Thank you for bringing the problem to our attention. Sincerely.

Value for money and excellent location

TripAdvisor rating 3.5/5

529johnu Business - 08/08/2019 TripAdvisor review

The room was clean and the bed was comfortable and suitable for short stay. The staff were polite, courteous and helpful during my stay. The food was good but there was limited choices during breakfast buffet.

Dear Esteemed Guest, Thanks for your honest feedback. We love feed backs as it helps us to improve more on our products and services. We look forward to hosting you again whenever you are in Lagos Nigeria. Kindly tell your friends and families about Ibis Lagos Ikeja Hotel. Thank You

Disappointing

TripAdvisor rating 3.5/5

Dream37769170227 Couples - 19/05/2019 TripAdvisor review

- Arrival : The hotel's airport shuttle took forever to arrive at the airport, when it eventually arrived, it was a salon car and the driver had picked another passenger with their luggage so there wasn’t enough room for all the luggage in the boot. So some of the cases were put in the back of the car on the passenger seat and I and my husband had to squeeze in beside them. - Delayed check in: We weren’t checked in on arrival because of a mix up with Accor taking payments. We thought we had booked the advance room and paid at booking. The reception staff told us Accor did not take advance payments for their bookings. This was rather, confusing as we made the booking on the Accor website and received a confirmation email with a zero balance i.e nothing to pay at the hotel. This continued till late into the night settled only after we called Accor customer services. The customer service agent over the phone suggested a hold be placed on my husband's card pending a further check on our bank account to confirm that no advance payment had been taken prior. - The first room (Rm 516) : Getting off the elevator, you are hit with a loud noise from the air conditioning unit on that floor. The bed was hard and gave me back pain by the second night . The curtains in the room were torn and shower door didn’t close properly. Water from the shower was leaking onto the floor so I requested to change my room - Restaurant : Food was just okay and the restaurant staff were polite and helpful. At times different meals on the buffet and juice were not being replenished. Unfortunately I also had eggshells in my friend egg, but my worst turn off were the flies (not something you would expect at an Accor). - Checkout : We had a late flight out of town (10pm). The receptionist reluctantly permitted late check out until 4pm as an Accor silver member. We did have to wait at the reception with our luggage for 2hours before we got the airport shuttle to the airport. The return ride was much better. - At check out we were charged again for the 8night stay and the initial hold on the account which was placed at check in was not released until after a week. I did write to Accor to point out the double charge before the hold was released. This caused my family further inconvenience. No apologies received - Accor points: I still haven’t been awarded Accor points for my stay. Accor advised the reason being that I did not stay in the room myself - I can’t imagine why they think that.

Dear Esteemed Guest, Thanks for your honest feedback. We are happy to let you know that we have a new management now and all of your feed backs have been looked into. We hope to host you again soon so as to experience a seamless service culture imbibed in all our staffs. And yes, we have a new continental and Executive chef on board.. Expect fantastic cuisines on your next visit. Thank You

Average

TripAdvisor rating 3.5/5

HaJo570 Business - 11/03/2019 TripAdvisor review

Just a normal hotel with pros and cons.The location is okay at least for me to reach the office. It's clean and the staff is friendly even there are to busy with them self and the guests have to wait to long. The rooms have been clean too so that has been okay. 25% of the room locker are out of order for one or another reason

Dear Guest, Thank you for taking the time to share your feedback and experience during your stay with us. Please accept our sincere apology for your experience during your stay at our property. . Your feedback are noted and will be worked on by all the department involved and we are open to serving and giving you better service and experience on your next visit with us. Please send us your number/email we would like to contact you. Sincerely, BEN.

Pretty basic

TripAdvisor rating 3.5/5

OnAir773693 Couples - 23/12/2018 TripAdvisor review

Stayed two nights and the food was expensive and tasteless. Room was very basic with old TV.Sheets were clean and so was our room. Breakfast fast was okay. Overall just a pretty basic hotel not suitable for a weekend getaway. Mostly used for transiting to the airport

Dear Guest, Thank you for your honest feedback. All that you have mentioned will be looked by the respective department and corrected. Please accept our sincere apology for all the issues that occurred during your stay with us. We appreciate your feedback and hoping to make you next visit a enjoyable one.

De Javu

TripAdvisor rating 3.5/5

josh1gig Solo travel - 30/11/2018 TripAdvisor review

My mate mentioned how much of a déjà vu it is having used similar Ibis recently. The finishing of the walls in the rooms were beginning to age. The TV remote did not quite work and the TVs are old now. The breakfast buffer was so rowdy one morning there were a pile of people waiting for utensils and the used spaces were not being cleared out fast enough.It was great to get the morning shuttle to catch the flight, however.

Dear Josh, Thank you for taking the time to share your feedback and experience during your stay with us. We hope to welcome you back to our hotel very soon during your next visit to the area. Please be informed that all your feedback are noted. Sincerely, BEN.

Good

TripAdvisor rating 3.5/5

Wander03548090857 Solo travel - 14/11/2018 TripAdvisor review

Good location. The rooms are not big enough for a family of three or four. The staff need to render a helping hand to customers with more than one suitcase. The receptionist were friendly and prompt. I thoroughly enjoyed my stay.

Dear Guest, Thank you for taking the time to share your feedback and experience with us. We hope to welcome you back to our hotel very soon. Sincerely, BEN.

My Opinion

TripAdvisor rating 3.5/5

Michael Femi S Business - 02/11/2018 TripAdvisor review

My stay at Ibis Lagos Ikeja was an excellent experience full of good memories. The location very close to airport, staff with good induct and professionalism, food and general cleanliness of the room and hotel. I look forward to coming back to Lagos.

Dear Mr. Michael, Thank you for taking the time to share your feedback and experience with us. We hope to welcome you back to our hotel very soon. Sincerely, BEN.

A Good Experience

TripAdvisor rating 3.5/5

sabojalal Business - 17/08/2018 TripAdvisor review

Overall, its a good stay, the room is comfortable. the location at least for my activities in Lagos, is very accessible.But there is poor internet connectivity inside the rooms. i have to come to the corridors to have access to internet.

Dear Guest, Thank you for taking the time to share your feedback and experience here. We hope to welcome you back to our hotel very soon. Your feedback with regards to the internet connectivity is noted and will be worked on by our IT department. Sincerely, BEN.

Great location and safe hotel

TripAdvisor rating 3.5/5

529johnu Business - 02/08/2018 TripAdvisor review

The location of the hotel is great, The bed was good and I slept well. But upon check-in, the room was stuffy and I had to freshen it up with my air fresher. The electronic key to my room was not functional throughout my stay of 2 nights and a hotel staff accompanied me from the reception to open my room door manually anytime I exited the room. This was a major disappointment.

Dear Guest, Thank you for taking the time to share your feedback and experience here. We hope to welcome you back to our hotel very soon. Please be informed that all your feed backs are noted. Sincerely, BEN.

Experience in Ibis Lagos Ikeja

TripAdvisor rating 3.5/5

nkem455 Solo travel - 25/07/2018 TripAdvisor review

A wonderful, friendly and secured place to stay while in the Ikeja area of Lagos. The staff were friendly, neat and efficient. The rooms were clean and well taken care of. Breakfast buffet was good but the restaurant was too noisy.

Dear Guest, Thank you for taking the time to share your feedback and experience here. We hope to welcome you back to our hotel very soon. Sincerely, BEN.

MY SHORT STAY AT IBIS

TripAdvisor rating 3.5/5

317emmanuelo Business - 09/05/2018 TripAdvisor review

My Stay Was Quite Satisfactory, Like My Other Visit. However, I noticed a Slight Decrease in Room Decoration and Overall Cleanliness. The Food Remained Quite Ok and the Bar needs More RED WINE BRANDS.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Lagos Ikeja. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with better improvement in Food and Beverage choice and quality. Sincerely, BEN.

My two nights at Ibis

TripAdvisor rating 3.5/5

317emmanuelo Couples - 22/01/2018 TripAdvisor review

Fine place to stay. Ease of access and within town. Superb breakfast. My only reservation was the price of bottled water which sold for #800. Even when I lost my key card, it was replaced at no cost. Nice place.

Dear Guest, Thank you for taking the time to share your feedback and experience here. We hope to welcome you back to our hotel very soon. Sincerely, BEN.

Would chose the Hotel again...

TripAdvisor rating 3.5/5

tomF7626HN Business - 08/11/2017 TripAdvisor review

Except the Airport pick-up (who was several times significantly delayed even it was pre-booked) => Very good choice for any business traveler going to Lagos... Swimming pool is under renovation but should be fully function by mid Nov 2017 again !

Dear Thank you for choosing to stay in IBIS Toyin Street Ikeja and for taking the time to post of a review of your experiences here. We are really glad to hear you enjoyed your stay and had a very good relaxing moment. I will review the airport pick up let hope with the new terminal just opening thing will be easier at the airport. I advise to have our driver number so you can reach them at anytime, we put it now as procedure in our pick up confirm. At IBIS Toyins street, delivery of quality services to our guest is of utmost priority. We have taken note of your comment about the gym equipment and will review accordingly. Once again, thank you for the feedback as we look forward to welcoming you back to IBIS Hotel Lagos. BEST REGARDS, Jean J.

Comfortable

TripAdvisor rating 3.5/5

Tunde O Friends getaway - 26/09/2017 TripAdvisor review

Bar enviroment was very pleasant and the outdoor pool and sitting area was quite relaxing Room is the same Ibis standard, clean and functional Location remain great with easy accesibility Will be nice to see some improvements in breakfast choices

Dear Tunde, It is with a great honor that we received your review, we are happy that you shared your experience during your stay at IBIS Lagos Hotel and will not miss it to share it with the team The happy attitude is one of the most important aspect in our welcoming art and we are happy that you had the opportunity to fully enjoy it with the contagious smile. Our main goal is to make your stay unforgettable from the moment you step in our hotel. For this purpose, we have a dedicated team in every department who is fully committed to make your stay unique as our word world is your playground. I take note about teh Bfast and share it immediately with the Team We are looking forward receiving you soon again in our hotel! Sincerely

Cosy and Cute Place

TripAdvisor rating 3.5/5

Sunday O Business - 28/03/2017 TripAdvisor review

It was just a nite stay but worth the price paid. Frontdesk Staff need to show more friendly attitude to guests if the hotel is to attract more patronage. Buffet complimentary breakfast was rich enough to compliment the service delivery anyway compared to other hotels around, and will surely visit again

Dear , We very much appreciate your comments regarding your stay at the ibis Lagos Ikeja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I take note of your observation and I have shared it with the front office team. We must be honored that you choice our Ibis TOYIN street hotel and for the always so you our grateful and best attitude at all time. We immediately make a training based on your observation.Thank to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice Stay

TripAdvisor rating 3.5/5

Anonymous Couples - 25/04/2016 TripAdvisor review

Very warm reception and quite.The right family choice for any outing or weekend get away.The rooms were just what we wanted for a quite night.The location,very okay and amenities super.What i loved was that I could pick a quick light breakfast before taking off for an early morning flight oversea.Thumps up IBIS!

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Lagos Ikeja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean J
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