WIFI/Internet Access- Step outside and into Hanoi'sbustling business district
- Take a break from work andWorkout in the new Fit Lounge and Tennis course.
- Stay Connected with free Wi-Fianywhere in the hotel
- Free shuttle bus to the old quarter.
- Free 'wake-up take-away' coffees for all guests who check out before 6am.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Services and practical information
PayingHotel location
40 Cat Linh Str
Entrance 61 Giang Vo Str.
10000
hanoi
viet nam
- NOI BAI INTL At 26.7km / 16.59 miles
- HN RAILWAY STATION At 2.5km / 1.55 miles
GPS : 21.029786, 105.828575
Companies and event centres nearby
Company
Congress centre
Your meetings and events
With 870 square metres of easily configured meeting space, the Pullman Hanoi is ready to handle any and all events.Let's get technical for a moment. All our meeting rooms are equipped with the latest technology, and free WiFi is available throughout the hotel.Our in-house experts - that is, the dedicated Event Manager and IT Solutions Manager - step up to provide advice and help make your event a resounding success.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| ME KONG | 40 m2 | 2 m | 40 | 15 | 15 | 20 | 20 |
| MUSI | 40 m2 | 2 m | 40 | 15 | 15 | 20 | 20 |
| HO TAY | 51 m2 | 2 m | 30 | 20 | 20 | 20 | 30 |
| HOAN KIEM | 54 m2 | 2 m | 50 | 20 | 20 | 25 | 30 |
| BENGAWAN SOLO | 58 m2 | 2 m | 60 | 30 | 30 | 30 | 40 |
| SONG HONG | 58 m2 | 2 m | 60 | 30 | 30 | 25 | 40 |
| VAN MIEU 1 | 195 m2 | 4 m | 200 | 80 | 80 | 120 | 110 |
| VAN MIEU 3 | 195 m2 | 4 m | 200 | 80 | 80 | 120 | 110 |
| VAN MIEU 2 | 215 m2 | 4 m | 200 | 100 | 100 | 120 | 130 |
| VAN MIEU | 639 m2 | 4 m | 700 | 200 | 200 | 300 | 470 |
Our rooms
SUPERIOR ROOM, 1 King Size Bed, City View
This 32 m² room offers a fresh and contemporary décor with city views, 32" LCD TV, free WIFI, bath tub and minibar.
SUPERIOR ROOM, 2 Single Size Beds, City View
This 32 m² room offers a fresh and contemporary décor with city views, 32" LCD TV, free WIFI, bath tub and minibar.
DELUXE ROOM, 1 King Size Bed, City View
Upgrade to a Deluxe Room featuring inviting Pullman bed and an invigorating rain shower, 40" LED TV, free WIFI, connectivity panel and minibar.
DELUXE ROOM, 2 Single Size Beds,City View
Upgrade to a Deluxe Room featuring two inviting Pullman beds and an invigorating rain shower, 40" LED TV, free WIFI, connectivity panel and minibar.
DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, City View
Feel yourself unwind in this contemporary modern room featuring Pullman bed, an invigorating rain shower, espresso machine, free WIFI and local calls. Executive Lounge access with personalized service, breakfast, snacks, drinks and more.
DELUXE EXECUTIVE ROOM, Lounge Access, Twin Beds
Feel yourself unwind in this contemporary modern room featuring two Pullman beds, an invigorating rain shower, espresso machine, free WIFI and local calls. Executive Lounge access with personalized service, breakfast, snacks, drinks and more.
EXECUTIVE SUITE, Lounge Access, 1 King Size Bed, Living Room
Spoil yourself in spacious Executive Suite with Pullman bed, invigorating rain shower and separate bath tub. First class furnishings, free WIFI, espresso machine, Executive Lounge access with personalized service, breakfast, snacks, drinks and more.
- 242 rooms
- 100% non-smoking hotel
- 34 connecting rooms
- Extra bed in room for child
- Extra bed in room for adult
- Baby bed
Our restaurants and bars
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The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends
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Situated in the heart of the lobby, the bar is continually changing for a relaxing, convivial experience any time of day.
Dear Mr. M., Thank you for having chosen Pullman Hanoi for your recent stay and for taking the time to share your experience about our hotel facilities and services. We are glad to know that you were satisfied with our hotel facilities and services, especially the heart warm services provided by our team members. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. However, I can see that you rated 30% for the efficiency of check-out. Should you experience any inconvenience, I would be pleased to get the details of the happening in order to improve our service quality. Please accept our apologies for the inconvenience caused to you. Once again, our most sincere thanks for your feedback. We look forward to welcoming you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Mr. Marc S., We very much appreciate your comments regarding your stay at Pullman Hanoi. It is always a pleasure to receive positive feedback, especially about our Reception team. I will share your nice comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition, thanks to your constructive comments about the pool and the in room lighting, we are now working in order to find suitable solutions for that. Please accept our apologies for the inconveniences that caused to you. We thank you again for sharing your experience and look forward to welcoming you back to Pullman Hanoi in the near future. Best regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Mrs. Helen M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in Pullman Hanoi very soon. Warm regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Ms. Wendy N., Thank you for taking the time to give us a feedback about your experience at Pullman Hanoi. I am sorry to learn that our hospitality did not meet your expectations; please allow me to express my sincerest apologies for the inconveniences you suffered. Kindly be noted that the service you experienced at our Reception does not reflect the heart-warmed service culture that our staffs have been trained and requested to provide to our valued customers. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please again accept our apologies for that. We appreciate you sharing your concerns and we do hope that you will give us a chance to welcome you back to Pullman Hanoi; I am sure that it will be an enjoyable one. In the meantime, I always remain at your disposal. Sincerely, N. Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Mrs. Delphine B., We very much appreciate your feedback following your recent stay at Pullman Hanoi. We are glad to know that you had a pleasant stay with us. I will share your nice comments with our team and I am sure that your comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand, thanks to your feedback regarding the quality of food and beverages and professionalism of our staff. We will keep working on the areas of improvement you mentioned. Thank you again for sharing your experience and we look forward to welcoming you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear axelkohlmetz, Thank you for taking the time to post your review and sharing your experience with us. I was surprise and disappointed to read your comments about your check in experience and have shared it with my team to investigate the matter and to improve where necessary. I also take note of your feedback about your room condition for the upcoming guest room renovation. Thank you again for your feedback, we hope that you will give us another chance to better serve you in the future. Yours Faithfully Vincent OLIVIER Resident Manager
Dear Mr. P. The Vinh, Thank you for the great review of Pullman Hanoi. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Mr. Y. Ling Chih, Thank you for taking the time to share with us about your experience at Pullman Hanoi. I am really sorry to read that you were not satisfied with our hotel services. Please allow me to express our sincerest apologies for the inconveniences you suffered. In particular, your feedback regarding the housekeeping service has been brought to the attention of the Hotel Management; actions have been taken to fix the issue. We understand your feeling and please rest assured that this kind of mistake will not happen again in the future. Customer satisfaction is really important for us and you have our commitment that all of your constructive comments will be used to improve our service quality. Once again, our most sincere thanks for your feedback. We hope to have other opportunities to welcome you back to Pullman Hanoi in the near future and I am sure that your next stay will be a pleasant one. In the meantime, I am always at your disposal. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Ms. M., We very much appreciate your comments regarding your stay at Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you back soon. Best regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Mr. P. Huynh Thanh, Thank you for having chosen Pullman Hanoi and for taking the time to share your experience following your recent stay with us. We are really sorry to read that you were not satisfied with our hotel facilities and services. Your comments have been shared with concerned departments and please rest assured that we will take appropriate actions to fix all issues. In particular, your comments about the dirty power card holder and dirty soap holder in the bath tub has been brought to the attention of the hotel management. This is absolutely not the standard that we provide to our valued customers. Please accept our deeply apologies for that. Our aim is to make sure that our guests have a nice stay with us. All of the constructive comments that our guests share with us are crucial to keep improving. We hope to have other opportunities to welcome you back to Pullman Hanoi and experience an improvement in our services. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Mr. Arun B., Thank you for taking the time to share with us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Ms. Nur Hayati K., We very much appreciate your comments regarding your stay at Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you back to Pullman Hanoi soon. Best regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Ms. S., Warm greetings from Pullman Hanoi! It is our pleasure to receive such a positive feedback about our hotel facilities and services, especially about our team members. We are delighted to know that you really enjoyed your stay with us and that our hospitality met your expectations. I will share your nice comments with the whole team and I am sure they will be encouraged by your kind words. We thank you again for your encouragement and hope to see you back very soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Ms. S., It is our pleasure to receive your feedback following your recent stay at Pullman Hanoi. We are very sorry to learn that you were not totally satisfied with our hotel facilities and services. Your comments have been brought to the attention of the Hotel Management and please rest assured that we will take appropriate actions to fix all issues. Please accept our sincere apologies for the inconveniences you suffered. Moreover, we regret that you did not have time to experience our useful facilities due to your busy meeting schedule. We do hope that you will enjoy numerous facilities of our hotel on your next stay. We thank you again for your feedback and look forward to welcoming you back to Pullman Hanoi in the near future. In the meantime, we remain at your disposal for any request for your future bookings in our hotel. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Liz K., Thank you for the great review of Pullman Hanoi! We are delighted to read that you had a pleasant stay with us and that our hospitality met your expectations. I will share your great feedback with the entire team and I am sure they will be very happy with your compliment. Many thanks again for your nice comments and we hope to see you again very soon. Warmest regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Ms. Julie, Thank you for your great review of Pullman Hanoi! We are delighted to know that you really enjoyed your stay with us. We look forward to seeing you again very soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Mr. C., Thank you for having chosen Pullman Hanoi and for taking the time to share your experience following your recent stay with us. We are very sorry to read that you were not satisfied with our hotel facilities and services. Your comments about the room, coffee and the quality of food have been brought to the attention of the Hotel Management. Actions have been taken to fix all issues and to be sure that all areas you mentioned are in-line with the standard. Please accept our apologies for the inconveniences that caused to you. Customer satisfaction is our priority and we would like to thank you for your constructive feedback which is really useful for our improvement. Again, we thank you for your feedback and we do hope to have other opportunities to welcome you back to our hotel in the near future with a better experience. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Mr. Cao C. Vu, Thank you for having chosen Pullman Hanoi for your recent stay. It was our pleasure to have you with us. We also thank you for taking the time to share your experience about your stay with us. I am very sorry to know that you were not satisfied with our hotel facilities and services, especially about the performance of our team members. Please note that the service you experienced is absolutely not the heart warmed service that our staffs have been strained and requested to provide to our valued customers. Please rest assured that we will take appropriate actions to be sure that this kind of service will not be delivered to our guests in the future. Moreover, in regards to your request of a corporate contract, our Sales Manager has sent you a special offer via email and has been waiting your your kind response. About the furniture, we are now working on that area of improvement. Please accept our sincere apologies for the inconveniences that caused to you. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back to Pullman Hanoi in the future. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Mr. H., Thank you for having chosen our hotel for your recent stay in Hanoi. We also thank you for taking the time to inform us about the Ipad left behind after you checked out. First of all, we do apologize for our shortfall in checking the room that should be done properly right after you checked out. Please note that your Ipad is now being kept in our Lost and Found department and we will hand over to you on your next visit to Hanoi. Moreover, your feedback has been forwarded to the Executive Housekeeper and the Front Office Manager in order to review all procedures and to make sure that this kind of mistake will never happen again in the future. Customer satisfaction is really important to us. All of the feedback that our guests share with us are crucial to keep improving. Once again, please accept our sincerest apologies for the inconveniences caused to you. And please rest assured that your next stay in Pullman Hanoi will be a memorable one. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Dear Mr. H., Thank you for taking the time to tell us about your experience at Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the smell of cigarette in the room, I have shared your feedback with concerned departments in order to fix the issue. I totally agree with you that it is not the right way to spray perfume to cover the bad smell of cigarette in the room. In addition, I also reminded our team on the Executive Lounge to not make the noise in the pantry area. Please accept our apologies for all inconveniences you suffered. Once again, thanks for sharing your concerns. Even though we understand your disappointment, we do hope to have other opportunities to welcome you back to Pullman Hanoi in the future. And I am sure that your next stay will be a pleasant one. In the meantime, I am always at your disposal should you have any request for your future bookings in our hotel. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
- I can use my Rewards points
- I cannot use my points
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- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate