Hotel - Mercure Al Khobar Hotel
Mercure Hotel Mercure Hotel

Mercure Al Khobar Hotel

3.5/5 191 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Tanning salon
  • Ski hire facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AL JAMIL GROUP10 km / 6.21 mi AL TURKI GROUP15 km / 9.32 mi ARAB PETROLEUM15 km / 9.32 mi BENTLEY SYSTEMS10 km / 6.21 mi MODERN INDUSTRIES10 km / 6.21 mi PAN GULF HOLDING7 km / 4.35 mi SAUDI READYMIX15 km / 9.32 mi SUN MICROSYSTEMS15 km / 9.32 mi
AL MOJIL GROUP10 km / 6.21 mi AMIANTIT15 km / 9.32 mi ARABIAN DRILLING15 km / 9.32 mi FERNCO15 km / 9.32 mi OSAIS HOLDING CO.10 km / 6.21 mi SAUDI ARAMCO20 km / 12.43 mi SIGMA PAINTS15 km / 9.32 mi

Your meetings and events

5 Ultimate choice meeting rooms for corporate market and business men within MICE and catering segment. In terms of personalized services and efficient Audio & Video Equipments.Opera Wedding Hall is the ultimate choice for weddings and special events as it is the newest ballroom in the region and is characterized by rich and elegant decorations

Mercure Al Khobar Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
EXECUTIVE LOUNGE 0 m2 0 m 0 0 0 0 0
ABHA 14 m2 2 m 15 0 10 0 0
JUBAIL 17 m2 2 m 15 10 15 10 10
AL RIYADH 21 m2 2 m 20 10 15 10 10
AL KHOBAR 52 m2 2 m 40 25 25 25 20
AL QASEEM 62 m2 2 m 30 20 20 20 15
OPERA BANQUET HALL 745 m2 6 m 0 0 0 0 0
    • Flipchart
    • Audio and video equipment
    • Podium
    • Day light
    • Slide projector
    • Airconditioned meeting room
    • WIFI access
    • Video equipment
    • Overhead projector
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Rooms and suites equipped with wireless/WIFI Internet, satellite TV, air conditioning and safe.

  • 157 rooms
  • 20 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 4 family rooms
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • High speed transmission line
    • Fax machine
    • Minibar
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.0/5 ALL Rating 596 reviews

Our guest reviews for
Mercure Al Khobar Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 191 reviews
Mp Business - 28/01/2020 Confirmed reviews ALL
« A night in Al Khobar »

Overall good. The reception has a lot of room for improvement.

Ahmad J. Families - 20/01/2020 Confirmed reviews ALL
« Well located, well decorated and well served »

Well located, well decorated and well served, you have marvelous lobby and facilities, but I believe your rooms furniture and room service need further attention as bottled water was only one for a suite if 2 rooms that supposed to host 4 persons, also other supplies in the room, wardrobes looks old. Other than that everything was excellent

Rayd Families - 19/01/2020 Confirmed reviews ALL
« I will back again »

My family enjoy in this vacation, we get everything. Thank you for everyone there.

D. Business - 19/01/2020 Confirmed reviews ALL
« No consider for the Accor Status »

At the reception they don’t care about your status even if you mentions to them. People in the hotel are quite friendly but at the quality at the reception needs to be improved. I’m addition wifi is dramatically bad and when you have to work...it is a nightmare

Anonymous Solo - 12/01/2020 Confirmed reviews ALL

WAs better than before the internet worked but need to sharpen up the staff at front desk as took 20 ins check out and 15 check in

Osama A. Couples - 07/01/2020 Confirmed reviews ALL
« Surprisingly not up to Accor standards »

Lobby is so big but looks deserted. Pay attention to staff like concierge and bell boy. Reception lady hardly talk. Very dry. I had to greet & smile & ..... even though I booked & chose to prepay the lady was still telling me how much it will cost me to stay. The design of the hotel was one big mistake. If you have panoramic elevators you might as well make sure the surfaces from ground floor and upwards are clean and there’s no dust or sand or poor paint work. The room needs some maintenance. The bathroom extraction fan is on all the time and VERY NOISY. The water tap on wash basin is loosely fitted and keep moving. The shaving mirror fell off the wall when I moved it. In short you need to fire your facilities management team. I even suspect poorly maintained HVAC ducts coz I felt slightly sick (also my wife). Please have an expert company check your air quality for bacteria, legionella and mold. It’s worth before it’s too late. I’ll be happy to talk to you more if you are serious about improving your service.

Rg Business - 04/01/2020 Confirmed reviews ALL
« Front Desk Services can be improved »

Can be better and be made welcome. Needs to value the association with Accor so we find it pleasant to stay again. Hotel facilities and location are excellent. Bit more courtesy is welcome.

Geebee Business - 27/12/2019 Confirmed reviews ALL
« A Place to Relax »

Was very comfortable

Business - 21/12/2019 TripAdvisor review
« Business trip Khobar »

The hotel was amazing as in terms of a welcome... the receptionist whom checked me in was SUPER Friendly... really nice.. so as for the Sales Manager came over to welcome me.. the bathroom though flooded water while taking a shower and only one towel was there.. Hair dryer was not working properly and the cleanliness of the hotel was no superb... other lower stared Accor member hotels where way more much cleaner.

Biplab Business - 17/12/2019 Confirmed reviews ALL
« Good »

Good

Ahmedullah Business - 13/12/2019 Confirmed reviews ALL
« Below expectation »

Not that great, nothing went wrong but glumly ambience

Anonymous Couples - 11/12/2019 Confirmed reviews ALL
« Not good not bad »

Bathtub was small and dirty.

Ali M. Families - 08/12/2019 Confirmed reviews ALL
« Engineer »

Great stay and supportive Staff

Ahmed Families - 04/12/2019 Confirmed reviews ALL
« Very disappointed the reception staff and the room »

The hotel management unprofessionally and the rooms need a maintenance

Ahmed I. Families - 02/12/2019 Confirmed reviews ALL
« nice hotel with improper staff ( whole Hotel staff ) »

This is one of the worst stays because of no management of proper staff handling the hotel. When I stay in any hotel related to Accor hotel as a silver member, I receive a call before my stay and during to check if anything missing or there is any issue facing me. really I don't know from where I should start because all my experience in the hotel was a miss. From the beginning, I booked a room with a king-size bed and Sofa and mentioned this room is for two adults and two children. I said, let's call the hotel before booking to check if it is right for me or not as I have two kids, so I need to book a bigger room or suit. So, I called ( 01… on Nov 28th at 1:59 PM for 3 minutes and 30 seconds ( you can listen to the recorded call at that time) ), and the lady responded to me and confirmed that the room has a sofa and the hotel can provide me with an extra one bed. I repeated three times this is a free bed, and she confirmed three times, yes. After I attended the hotel and request the extra one bed, especially, there isn't any sofa in the room to be a bed for my kids. Called 4 times the reception without responding then, finally, one take my call and told me we would not provide you with the extra bed for free, and I told him to go to the lady or hear the call to confirm that I should take an extra bed for free and the room should be with sofa as well. He told me to let him check and come back, so, later he confirmed that I should pay without checking with the lady. I insist on having a call with the hotel manager, and he told me Okay, 5 minutes, and he will call back. Waiting for a long time and I called him again he told me to come down to talk to the manager ( it is not acceptable to say to a customer to come down and speak to another employee even if he is a hotel manager, they should respect the customer and call directly and immediately to solve the problem ). Anyhow, I get down to the reception and found nobody at the front desk then asked another employee how come a five stars hotel with just one guy. So, after while he came and I asked him where is the manager or the manager's room to discuss with him? He directs me to another employee set beside him, and I asked him the same question then; he replies poorly, tells me what your problem is? And I told him I would not tell anyone except the manager my issue and he told me I the manager and I keep asking him many times are you the hotel manager then, he told me I am the deputy manager. I told him why you do not say from the beginning that you are the deputy manager due to the hotel manager's shift is finished and showed him the call time and duration. He told the reception guy to call Reem to make sure about our call. Longtime passed without any progression. After I bored, I told him to take a photo of my mobile screen and make sure about my call with the lady I called. I came back to the hotel and asked him any news no one called me or told me what the update is? He told me it is okay now you can check your room; we delivered your room with the extra bed. Now, I have a big note: how come they opened my room without any excuse or asking me first for my permission. I put on the door, do not disturb because we opened our bags, and my wife stuff is out, and I do not allow anyone to enter and break my privacy and see our personal stuff. Let's move to the bed they bring, and this is again indecent to belittle and underestimate the client's mind to bring a baby bed for one or two years age max, and he saw that I have two kids bigger than that. At least he can tell me before deliver this baby bed that this is what we have, or it is a mistake from the lady that she didn't tell you that the free bed is for baby, not bigger kids. I guess that the next day, I should receive from the hotel manager to see why I request him to call or if my issues settled or not, but unfortunately, not happened. Let's move to another bad experience with this five stars hotel. The second day, and afternoon ( after Jomaa prayer ), I took my kids to the swimming pool as I booked the two nights, especially for them, and let them play in the water as we make our vacation in a Coastal town. So, after 10 minutes from entering the swimming pool, we found that the decent five starts hotel rent the pool to external trainers and every trainer bring his trainees with him for one hour so, we get out directly from the pool as no space for my kids to play in the pool after one hour passed and we are waiting for finishing their class to let my kids play again we found another trainer and enter the pool again with other trainees. This is unbelievable and a catastrophe situation that five starts. The hotel's swimming pool should be for the hotel's guests not to rent it and kick out the hotel guests outside. ( of course, I do not want to hear that no one told you to get out our kicked us out from the pool, this is literally the meaning of full the pool with non-guest and what you should expect from us unless leave the pool for them. I need my full money back as you make my kid's vacation useless. Let's move to another bad experience with this five stars hotel. The restaurant, the people work on, never knows how to deal with the customer as well. No smile, no welcoming. In the two days we stayed in the hotel, they start to remove the food and cleaning the restaurant before we leave and there are a couple of guests still sitting and taking their breakfast. This is impoliteness, and they do not know how hospitality is!! I guess that is enough for two days stay. I found the hotel a charming place and with excellent furniture. Still, unfortunately, the hotel staff needs to get immediate courses and training on how to deal with the guests, and what is the services should a five start hotel present to their customers. Especially if the guests are loyal to the brand. as I have a lot of offers and much cheaper than that hotel but I have loyalty for the Accor hotels, and even if I found it a little bit higher I choose them

Sulaiman Families - 01/12/2019 Confirmed reviews ALL
« Good »

Our stay was God and relaxing. We arrived after a long road trip and stayed one night. The room is clean and quite and the breakfast a variety of selections.

A. A. Business - 30/11/2019 Confirmed reviews ALL
« Very good »

The breakfast needs improvement. The breakfast was the worst experience.

Mohammed I. Business - 28/11/2019 Confirmed reviews ALL
« Same as always.. »

For Many year I’m visiting this hotel, this visit was after Long time but still seen those same old shower and same breakfast.

Mohamed Business - 24/11/2019 Confirmed reviews ALL
« Hotel charged me for breakfast although it was included in my reservation »

Struggling reception and could not solve my problem and insist that I must re pay again for breakfast which was paid with original reservation!!

David K. Families - 18/11/2019 Confirmed reviews ALL
« Mr »

Received numerous calls to my room, one at 23:00hrs that woke my children up, from the front desk regarding the payment of my room. I had already previously explained how my room had been paid. Also took 20 minutes to check out in the morning whilst I had to go through everything again. Very poor service! Don’t think I will book with this hotel again!

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