Pullman Shanghai Jing'an Hotel

Customer review rating 4.2/5 2,565 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Shanghai Jing'an
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+ 21 Services
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Hotel extras

  • Prime location, easy access to the subway and railway station

  • Advantage 2

  • Renovated International restaurant to cater up to 140 persons with an enlarged buffet display

  • 19 private dining rooms and 200 m² a la carte Chinese restaurant

  • Very high speed and reliable wireless network

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • PUDONG INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Pullman Shanghai Jing'an

330 Meiyuan Road
Jingan District
200070
shanghai
china

Tel: +862163535555

Fax: (+86)21/63530550

Check-in from 14h00

Check out up to 12h00

  • BUS :  573/723/252 MEIYUAN ROAD

  • SHANGHAI RAILWAY STATION :  LINE 1, 3, 4 Exit 3/5

  • By plane

    PUDONG INTL AIRPORT At 50km / 31.07 miles - Shuttle paying

GPS :31.246517, 121.456888

Your meetings and events

For events, meetings, conferences and weddings, a full complement of versatile meeting and banquet facilities includes two elegant Ballrooms that can cater from 150 to 350 guests as well as five meeting rooms and a Pullman chill-out space.

12 

meeting rooms

From 1 to 350 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • WIFI access

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The Pullman Shanghai Jing An has 288 guest rooms and suites, with guest comfort and well-being as its priority, each of its well-appointed rooms and suites is a haven of comfort. Each guest room enjoys full length floor to ceiling glass walls. Expansive views of the city, full-size work desk, 42" flat TV screens, the finest in bathroom accessories with rainforest showers and luxury bedding with 400 thread count bed linen.

CLASSIC ROOM, 1 King Size Bed, Corner

  • Max. number of persons: 3
  • Area: From 23 m² / 248 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, Twin Beds

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

DELUXE ROOM, 1 King Size Bed, Executive Floor

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

VENU ALL DAY DINING RESTAURANT

Type of cuisine: International

The Venu all day dining restaurant serves international cuisine. Open all day for breakfast, lunch and dinner, it features impressive buffet displays with freshly prepared dishes from various interactive cooking stations.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GUO JIN HUI

Type of cuisine: Chinese

Outstanding with trendy design features, serving contemporary Chinese cuisine featuring specialties from Shanghai and other regions as well as fresh seafood. 19 luxurious private dining rooms offering refined service and superior Chinese regional cuisine

Lunch

10:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Library Bar

Non contractual photo

The Library Bar

Our guest reviews for
Pullman Shanghai Jing'an

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,565 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,055 reviews

pre-authorization problem

Customer review rating 4.2/5

Dahai T. Business - 18/06/2020 Confirmed reviews ALL

The concierge did not cancel the pre-authorization after the stay. The normal price is around 100 CAD, but the hotel charged 200 CAD without return. I wanna know why.

Disappointing

Customer review rating 4.2/5

Anonymous Friends - 16/06/2020 Confirmed reviews ALL

No complimentary room upgrade even though business was slow, no complimentary fruits was sent to room. Venus was not manned even though Happy hour for members start at 5pm. I got my first drink at 530pm and the sparkling wine was served at room temperature! My room had a chicken wing left over under the working table, seems like was left there for a day or two. Hotel seems understaffed.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Somnus Guest Experience Manager

Good stay

Customer review rating 4.2/5

Yuansan Couples - 04/02/2020 Confirmed reviews ALL

the room is fine

Dear L. Yuan San , We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Somnus Guest Experience Manager

Good Stay

Customer review rating 4.2/5

Anonymous Business - 22/01/2020 Confirmed reviews ALL

The hotel is just beside the Shanghai Railway Station, very convenient to connect with railway or metro. The room is good, no noisy . The disappoint is the breakfast, compare to other hotel, it seems not too much food to choose.

Dear Y. Mengqiu, Warmly welcome to stay with Pullman Shanghai Jing An! Thank you very much for taking the time to let us know more about your recent stay. Please allow me to sincerely apologies for the poor quality and services you have unfortunately experienced while staying with us. In order to prevent any future occurrence, I have shared your comments about our breakfast varities with all heads of departments and our Executive Chef has taken your comments and will improve the selection. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Somnus Guest Experience Manager

Very good

Customer review rating 4.2/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

Very good. The deposit is impossible to give for all guests don't own a credit card. Foreigners in China can not have it. I know that it is possible to give a deposit by Alipay (Pullman Weifang where I am used to stay). Could be very very good to have the same here.

Dear Quentin P., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victor Jin General Manager

5 star Hotel and a luxury room

Customer review rating 4.2/5

Erwin S. Business - 17/01/2020 Confirmed reviews ALL

Everything is okay with the Hotel. Only 2 thing that needs improve : a. English speaking from front desk is still considered bad. b. Attitude from Concierges still has some old china people typical, a bit unfriendly and less respect. We asked for calling taxi and when the taxi arrived, the concierge guy asked us to go out in some less manner way.

Dear Erwin S., Thank you very much for taking the time to let us know more about your recent stay and for pointing out to us key issues, first and foremost please allow me to sincerely apologies for the poor quality and services you have unfortunately experienced while staying with us. In order to prevent any future occurrence, I have shared your comments about our service professionalism with all heads of departments and our Front Office Manager has ensure that all our new team member are coached and trained to optimize concierge service. We will strengthen the attention to details and enhance training for all employees. Once again, thank you very much for your feedbacks that will I am sure allow us to improve the quality of our services and products. I remain at your entire disposal and hope you will give us the opportunity to better serve you in the nearest future. Sincerely, Somnus Guest Experience Manager

Very noisy at night

Customer review rating 4.2/5

Alexander C. Couples - 07/01/2020 Confirmed reviews ALL

Very good value. But too much noise from the construction site nearby at night.

Dear Alexander C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Somnus Guest Experience Manager

Overall is good however the aircond i doubt is functioning

Customer review rating 4.2/5

Dawn Solo - 07/01/2020 Confirmed reviews ALL

Overall the experience is good. The presence and hospitality of the staff are warm and excellent. Additionally the location is perfect, only few steps away from the Metro Line 1. However during my 5nights stay, i dont think the aircond in my room is functioning. I have to open the window to let the cool air in.

Dear Hwa Loon C., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Somnus Guest Experience Manager

Awesome stays

Customer review rating 4.2/5

David Business - 07/01/2020 Confirmed reviews ALL

I have great experience staying at Pullman hotel

Dear Tai Wai C., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Somnus Guest Experience Manager

Nice hotel but service requires improvement and consistency

Customer review rating 4.2/5

Cody L. Families - 06/01/2020 Confirmed reviews ALL

I was staying in the hotel for 4 nights with my family. I checked on 31 Dec and the check in was smooth and the staff gave my young son a toy. The check in process was quite smooth. Issues started when we faced construction work till 4am in the morning from a site outside the hotel. We request for room change and on 1 Jan, the staff we met are mostly in a hang over mode, looking extremely listless. During the room change, we had to call for a porter for help. The tall guy who came looked completely reluctant to help and offered no assistance to help me move my luggage and clothes on hangers on the trolley until I pushed one luggage to him. When I went into the room to collect another luggage, he was grunting and panting loudly when he moved one luggage (the luggage was 20kg) based in our check in weight. The attitude is absolutely horrible. As a platinum member, I expect some degree of consistency but not attitude like this. Not offering to help is bad enough. Why be a porter when one is so reluctant to even help lift a standard size luggage. The service at the front desk is also inconsistent, we met one girl at about 10pm, she was the only one at the reception and we asked her if the room we changed was the same class because there was no espresso machine. She swiftly attended to our request and had one coffee machine moved to our new room from old because not all executive rooms have coffee machines due to space configuration. She was polite and efficient and solved our problems. The lounge staff were also good and our family was well taken care off at the lounge. There was a staff called Nancy and another one. They were polite and efficient. On check out, i encountered another incompetent staff. The staff in charge of my check out asked me to write down my email because I asked her to email me the receipt. I told her the email is in the system because I am an accor plus platinum. She insisted i fill it in on the registration form that we get on check in and I took the registration form and showed her exactly where the email was because the system automatically print it on the registration. Instead of apologising, she looked extremely unapologetic and black faced. This is both rude and incompetent. The hotel facilities are ok but service standards can be quite inconsistent but the overall stay was good. The bed 3specially was great for me and they offer multiple types of pillow. I spent about 3 months a year in accor hotels and the sleep here count as one of the best. If the service can be more consistent, it would be a great hotel.

Dear Tzu Kai Cody L., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Somnus Guest Experience Manager

Great stay

Customer review rating 4.2/5

Napapong Solo - 03/01/2020 Confirmed reviews ALL

As Accor good card member , I got room upgraded. Room was spacious and good house keeping services Breakfast had good varieties.

Hotel facility does not match Pullman branding

Customer review rating 4.2/5

Anonymous Couples - 02/01/2020 Confirmed reviews ALL

The hotel facility was a little worn and weary and having stayed in other Pullman hotels elsewhere in the world this hotel at Jingan does not feel like a Pullman hotel. It feels like a Mercure hotel which it was initially before the rebranding to Pullman. Windows were not double glazed which means the drilling and piling road works outside were a real disturbance.

Dear Eng Ann C., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Somnus Guest Experience Manager

Great experience.

Customer review rating 4.2/5

Pascoal S. Families - 30/12/2019 Confirmed reviews ALL

excellent location, next de metro, line 1, 3 and 4, Exit 5, minus 100meters from lobby at hotel. excellent location, next de metro, line 1, 3 and 4, Exit 5, minus 100meters from lobby at hotel. the employees are polites. I recomend this hotel. great experiencie. S. - Brazil.

Good

Customer review rating 4.2/5

L. Couples - 30/12/2019 Confirmed reviews ALL

Comfort, safe，helpful and convenient.

Best place to stay in Shanghai

TripAdvisor rating 4.0/5

Fafan A Family - 26/12/2019 TripAdvisor review

Shanghai is a big city. Because of that, we need to stay at strategic location. Pullman Shanghai Jing An located in near of Shanghai Railway Station, which is we can going anywhere in Shanghai very easy. And also many choice of food is available surrounded, so you don't be starving anymore.

Average Hotel, not worth 5 stars.

Customer review rating 4.2/5

Simon Couples - 24/12/2019 Confirmed reviews ALL

+ personell in the executive lounge + food spread during Happy Hour in Lounge + location, exit 5 of metro line 1 is part of the building of the hotel - had to change rooms 3 times in order to get a room without smoke smell - room is very noisy, the windows are very thin. Yes, there are construction works going on, but even without them you could hear a car honking or only accelarating (even in the 26th floor!) - breakfast spread was alright, but worse than other 4 star hotels in Shanghai (e.g. Crowne Plaza) - we were charged nearly 100 CNY for printing 30 pages in the executive lounge. There was no notice that it would cost something. We were just told afterwards. Thankfully, another staff member in the executive lounge cancelled those fees and admitted that this should have been communicated better. - the Hotel has 28 floors, but only 3 elevators. Long waiting times and full elevators are the result. I stayed in a holiday inn express with only 7 floors in Shanghai, but they even had 4 elevators.

Comfortable stay

Customer review rating 4.2/5

Dongjun K. Solo - 23/12/2019 Confirmed reviews ALL

Happy to stay again in this hotel.

Room is good. Service lots of room for improvement

Customer review rating 4.2/5

Eugan C. Couples - 21/12/2019 Confirmed reviews ALL

Service from the counter is very cold. Lots of porter standing at the door but no one bothered to help us with our bags. Food at hotel wasn't by accor thus was not entitled to the discount.

Room was too hot and humid

Customer review rating 4.2/5

S Y. W. Couples - 20/12/2019 Confirmed reviews ALL

Everything was fine except the room temperature was fixed at 18 deg C, heater on. Front desk told my wife that this could not be changed or adjusted as this is a centralized air-con. We were given a standing fan instead with air-con off for the 4 nights stay, and we were not offered a change of room or we were too reluctant to ask for a change. Please let your next guest to stay in a perfect condition room.

Excellent value for price

TripAdvisor rating 4.0/5

hpaloin Business - 17/12/2019 TripAdvisor review

Location of hotel is very convenient from pudong airport you can take direct bus no 5 to hotel for 25rmb . Staff is very good and always very helpful, they almost all speak English and the location is great 50m from subway station

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