ibis London Shepherds Bush - Hammersmith Hotel 3 stars

Customer review rating 4.4/5 4,889 reviews
ibis London Shepherds Bush - Hammersmith
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Hotel extras

  • Fitness First £5 session voucher

  • Westfield Discount Voucher up to 25% (available at reception)

  • Local Car park (access on Charecroft Road to first floor) £11 per day payment by card only

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • Self service business centre
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Meantime, do not hesitate to contact our costumer services for any further information http://all.accor.com/gb/help/contact.shml

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ
london
united kingdom

Tel: +4402073482020

Fax: (+44)0207/3482030

Contact email

Check-in from 14h00

Check out up to 12h00

  • SHEPHERDS BUSH CENTRAL :  31 49 228 94 SHEPHERDS BUSH CENTRAL

  • SHEPHERDS BUSH :  CENTRAL SHEPHERD S BUSH CENTRAL

  • By plane

    CITY AIRPORT At 25km / 15.53 miles

  • By plane

    HEATHROW AIRPORT At 25km / 15.53 miles

  • By train

    PADDINGTON At 5km / 3.11 miles

  • By train

    PADDINGTON STATION At 6km / 3.73 miles

  • By train

    SHEPHERD S BUSH At 1km / 0.62 miles

  • By train

    ST PANCRAS At 10km / 6.21 miles

GPS :51.50344, -0.220422

Our accommodations

Free Wi-Fi

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16m²
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 16m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,889 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,392 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay well located for central line

Customer review rating 4.4/5

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

Ibis hotel are functional but comfortable and clean and convenient for what we enquired. It is on the bus route to West End and also on central line for the City. Parking was extremely easy convenient and relatively cheap. Reception very helpful.

Pleasant Stay

Customer review rating 4.4/5

Victor M. Couples - 15/03/2020 Confirmed reviews ALL

Good service

Dear Victor, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Excellent

Customer review rating 4.4/5

Rhonda L. Solo - 14/03/2020 Confirmed reviews ALL

The hotel was ideally located for me to attend a concert I was going to. My room was clean,and my bed was comfortable. Staff were friendly and helpful.

Dear Rhonda, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

other guests not respectful

Customer review rating 4.4/5

Karen U. Families - 10/03/2020 Confirmed reviews ALL

I went for one night arrived and droped bag off on returning a very strong smell of drugs so my son said the staff were trying to find out which room it was coming from, we got changed and left for our evening out. On returning still a very strong smell so just went to bed but the noise from the other rooms was so bad i could not sleep no this is not the fault of the hotel but having paid so much for the room felt i should have just driven home after show instead of staying here, It went quite about 3am after lots of door slamming so i dont think i would stay here again.

Dear Karen, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that not all the aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. We had indeed during your stay issues with the behavior of some of our guests and we asked them to leave the hotel as soon as we found out which room they had The comfort of our guest is one of our main priority. As such should you come back to London please do not hesitate to contact me directly I will offer you a special rate, complimentary breakfast and i will personally take care of your reservation. Sincerely, Francois - Assistant General Manager

For central london without paying central London prices this is a brilliant location.

Customer review rating 4.4/5

Paul Business - 09/03/2020 Confirmed reviews ALL

Have stayed in this Ibis several times,so convienient for Shopping & getting into central London.

Dear Paul, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Well located - comfy beds - helpful staff

Customer review rating 4.4/5

Charlie Families - 08/03/2020 Confirmed reviews ALL

Welcoming clean and comfy - will come again

Dear Claire, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Overnight stay

Customer review rating 4.4/5

V. Couples - 04/03/2020 Confirmed reviews ALL

Clean, comfortable, friendly spacious bedroom . Slept well. Good breakfast selection. Easily accessible to public transport and centrally located.

Good afternoon, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Best Ibis Ever

Customer review rating 4.4/5

Mr K. Couples - 04/03/2020 Confirmed reviews ALL

We come to London Occasionally and wouldn’t pick anywhere else to stay, from arriving to Leaving we get The Best customer service Ever ,The General Manager is 1st class and extremely helpful & All the staff Are also very very helpful, we never have nothing to complain about many Thanks until the next time

Dear Roy, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and very positive feedback. We would like also to take the opportunity to thank you for the gifts that was such a nice intention. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Excellent Stay

Customer review rating 4.4/5

Janet C. Couples - 03/03/2020 Confirmed reviews ALL

Excellent Staff Clean Room Good Nights Sleep Lovely Breakfast

Dear Janet, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

My regular hotel for stays in London

Customer review rating 4.4/5

Stan L. Solo - 03/03/2020 Confirmed reviews ALL

As always, staff very friendly and knowledgeable, and convenient location to Kensington Olympia. Rooms very comfortable and clean and great breakfast.

Dear Stan, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. Always a real pleasure to receive a positive comment from a regular guest. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Staying in Shepherd's Bus

Customer review rating 4.4/5

Colcav Couples - 29/02/2020 Confirmed reviews ALL

One overnight stay to attend a TV recording not far from the hotel, in an accessible room.

Great location

Customer review rating 4.4/5

B. Couples - 29/02/2020 Confirmed reviews ALL

Kindly kept out case whilst we went out. Room was large, shower spacious and powerful. The bed was so comfortable. Stayed in 3 hotels that weekend, and this was the most comfortable. Staff were friendly and helpful.

Excellent location if you're doing some shopping

Customer review rating 4.4/5

Sally D. Business - 28/02/2020 Confirmed reviews ALL

I stayed for 3 nights while shopping at the Westfield mall. Arrived Friday evening & departed Monday midday.

Dear Sally, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. Our hotel is indeed a convenient location when you want to do some shopping in Westfield. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Great location. I prefer it over the close hotels.

Customer review rating 4.4/5

Stephen Solo - 26/02/2020 Confirmed reviews ALL

Great clean room. Basic but everything you need. I prefer Shepherds Bush area, close to Westfield and restaurants. Great access to city by tube and friendly staff. The only issue this time, I returned early while my room was being serviced and was let in “no questions asked”. Not happy. I could have been anyone.

Dear Stephen, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I am sincerely sorry to read bout the maid letting you in without any questions asked. We have strict procedures in place and I am disappointed that they were not respected on this occasion. I have since your comment personally speak with the Housekeeping Manager, We are going to organise some extra training session to make sure it does not happen again. Once again many thanks for your comment, I hope that you will give us another opportunity to welcome Sincerely, Francois Assistant General Manager

Good stay as usual

Customer review rating 4.4/5

Trevor C. Families - 26/02/2020 Confirmed reviews ALL

I have stayed at Ibis,Shepherds Bush approx 9 times normally with one of my sons.Great location friendly staff,nice room,generally don't consider staying anywhere else whilst in London.The only improvements that could be made are,the customer having more control over the air conditioning in the bedrooms(when I first stayed at hotel we could cool the room)maybe a small fridge and slightly more variety on breakfast.But overall still very good hotel.

Dear Trevor, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. It is always a pleasure to receive a positive feedback from a regular guest. For the air cooling we only have 2 modes therefore it is indeed difficult to have more control on the temperature. As an economic hotel we do not have mini fridge in the room. With Accor Hotel the standard to have a mini fridge in the room normally start with Novotel. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Good accomodation in a good location

Customer review rating 4.4/5

Jacob Friends - 25/02/2020 Confirmed reviews ALL

The hotel was located near many public transportation options, which was nice. Rooms were clean and tidy although felt a little bit low budget (very thin walls). Staff was very friendly and helped with anything, breakfast was satisfying.

Dear Kobi, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I will share your comment with our team. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Great Location

Customer review rating 4.4/5

Siobhan Friends - 24/02/2020 Confirmed reviews ALL

Great location for a one night stay in London to see a gig. Clean rooms, easy check in and lovely staff.

Dear Siobhan, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I will share your comment with the team. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Well located

Customer review rating 4.4/5

Anonymous Couples - 22/02/2020 Confirmed reviews ALL

One of the switches in our room tripped and we received immediate help to check on it. Staff were helpful. Would be good to upgrade your towels.

Excellent stay

Customer review rating 4.4/5

Michelle Families - 20/02/2020 Confirmed reviews ALL

It was an overnight stay with my ten year old son for his first gig at the nearby Shepherds Bush Empire (hotel in ideal location for this venue by the way). The staff knew we were off to a gig but must have worked out who we were seeing as a lovely card had been pushed under our door when we got back, referencing the band and with a picture of/quote from the lead singer. A really lovely touch and so nice of them to go that extra mile. All staff I spoke to were super friendly, really helpful and happy. The hotel itself was spotless and breakfast was (in the words of my son) “Epic!”

Wow Michelle, what a great review!!! we are absolutely thrilled with this and we loved reading it. Thank you so much for sharing and we can't wait for you to come back and visit us again with your son. Many thanks, Francois, Assistant General Manager.

Well located

Customer review rating 4.4/5

C L. Business - 19/02/2020 Confirmed reviews ALL

Well located hotel and quiet and great breakfast but rooms really not up to par with other 3 star hotels or hotels at this price. The bathrooms are too small (more like a portaloo) and toilet water splashes all over feet when you flush. Twin beds too small. More like a budget hostel than a hotel...wouldn’t book here again. Realized too late that for only a few pounds more you can stay at the Dorsett just down the road!

Dear Rochelle, Thank you very much for taking the time to write a review following your stay and to share with us this valuable feedback. I am sincerely sorry to read that you have not been completely satisfied with some of the aspects of your stay with us. We have since sent the maintenance to the room to fix the flush. Once again thank you for your feedback and i hope that you will give us another opportunity to welcome you back in the future. Sincerely, Francois Assistant General Manager
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