Hotel - Hotel de l'Opera Hanoi - MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel de l'Opera Hanoi - MGallery

4.5/5 1,931 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Golf practice facilities  (Nearby)
  • Tennis  (Nearby)
    • Hard tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AES ENGINEERING VN0.18 km / 0.11 mi BIDV BANK0.6 km / 0.37 mi EARNST & YOUNG0.5 km / 0.31 mi HANOI TOWER1.2 km / 0.75 mi MAERSK SEA LAND0.21 km / 0.13 mi MITSUBISHI0.9 km / 0.56 mi PACIFIC PLACE1.5 km / 0.93 mi SEABANK HO0.68 km / 0.42 mi SUN RED RIVER0.7 km / 0.43 mi TUNGSHIN SQUARE0.3 km / 0.19 mi VIETJET0.75 km / 0.47 mi
ANZ0.15 km / 0.09 mi BRG0.3 km / 0.19 mi HANOI TOURIST0.2 km / 0.12 mi INTERNATIONAL CENTR0.05 km / 0.03 mi MICROSOFT VN0.35 km / 0.22 mi OPERA BIZ CENTRE0.1 km / 0.06 mi ROBERT BOSCH0.01 km / 0.01 mi SINGAPORE AIRLINES0.1 km / 0.06 mi TOSHIBA0.9 km / 0.56 mi VIETCOMBANK0.26 km / 0.16 mi

Congress centre

CONFERENCE CENTRE3.3 km / 2.05 mi

Your meetings and events

Elegant design creates the feel of salons and not just meeting rooms make your event one to remember. Free WiFi throughout and every connected convenience enable creative meetings to inspire.The theatrical décor is the perfect setting for a celebration to spoil your guests.

Hotel de l'Opera Hanoi - MGallery Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALON ROSSINI 42 m2 2 m 40 15 0 18 21
SALON DEBUSSY 50 m2 2 m 46 18 0 21 21
SALON RAMEAU 78 m2 2 m 70 27 0 30 42
SALON OPERA 170 m2 2 m 156 60 0 69 84
    • Hotel connected to conv. centre
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

For ultimate comfort all rooms feature innovative, custom-made beds consisting of mattresses enhanced by a super-thick featherbed topper and perfectly complemented by downy soft duvets and over-sized pillows.

  • 107 rooms
  • 91 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 family rooms
  • 13 connecting rooms
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • TV with VCR
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 ALL Rating 3,373 reviews

Our guest reviews for
Hotel de l'Opera Hanoi - MGallery

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 1,931 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
N. T. D. Families - 03/12/2019 Confirmed reviews ALL
« disappointed »

I booked through the accor system, wanted to check in before noon but did not receive any message when the room was ready. Request for small birthday cakes prepared in the room are also unavailable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Severine Krawec (Ms.) General Manager

Autumn Solo - 03/12/2019 Confirmed reviews ALL
« Exellent »

Friendly staffs. Good place and location for a quick weekend getaway. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N. Thi Minh Thu , We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Sanjeev M. Couples - 01/12/2019 Confirmed reviews ALL
« Mr »

Nice hotel and courteous staff. Too overpriced for the facilities provided. Used your Bangkok property Muse few times and this falls well short of those high boutique standards. Overall good but quality of fruits at breakfast needs to improve along with quality of breads. What I was sold as a suite was just a larger room but not a suite. Average experience overall. Not the standard I experienced in Bangkok or recently at your Sofitel in Siem Reap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With regards to your comment about our price, please allow me to assure you that our price is very competitive in the region. We appreciate your sharing your concerns, and please allow us to have another opportunity to welcome you back when the occasion permits. Sincerely, Severine Krawec (Ms.) General Manager

N. T. M. C. Business - 29/11/2019 Confirmed reviews ALL
« just fine »

the a lar cart breakfast is good. However, the room and facility itself is old, need renovation. The heat function doesn't work, seems to be centrally managed. the check in staff were just fine, not as friendly and warm as other 5 five-star hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Thi Minh C. N., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am glad that you like our breakfast, however I am sorry that our room, facilities and the AC temperature did not meet your expectations. Unreserved apologies for the unfriendly service you experienced from our reception team, which is clearly unacceptable - if a little out of character considering the fact that we normally get very positive feedback about the team’s general friendliness and helpfulness. I have already shared your comments with the team and will address this point in particular during forthcoming training. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Severine Krawec (Ms.) General Manager

N. Business - 28/11/2019 Confirmed reviews ALL
« Unique experience »

One of the best hotel in Hanoi for both business and family trips. Hotel is very well located. Room is nice with very comfortable bed. Staffs are friendly. What’s the various and fresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N. Minh Duc, We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Matt W. Business - 28/11/2019 Confirmed reviews ALL
« Qwite fine from airport pickup to the return to airport. »

It was qwite alright and service great. The internet Wi-Fi needs to be faster and more stable, particularly in public areas. Also needs to be more secure and password protected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to post your review and highlighting our service during your recent stay at Hotel De L'Opera Hanoi, MGalley. However, I am sincerely apologize that the noise from the next room disturbed your stay and the internet WiFi failed to meet with your expectations. Our internet service is completely unrestricted and free. Whilst this is a much appreciated service, the disadvantage is clearly that at times of high occupancy the system can be under great pressure when users download large files such as movies and music. We are currently seeking solutions to control and improve the situation and expect to have these in place soon. Thank you again for sharing your experience, and we hope to have a chance to welcome you back to Hotel De l'Opera Hanoi. Sincerely, Severine Krawec (Ms.) General Manager

Anonymous Business - 27/11/2019 Confirmed reviews ALL

Great. Friendly, helpful staff, great location and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Yilin Business - 27/11/2019 Confirmed reviews ALL
« Hotel not worth the price »

Service was fantastic and warm, however the room was not up to expectations. From the images it seemed like the decor was modern and new. Upon arrival however the room and corridors has a musty smell, the room was dark, and some parts of the hotel quite worn. Overall fine but not worth the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yilin C., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Severine Krawec ( Mrs) General Manager Hotel de l'Opera Hanoi, MGallery

Vy P. Couples - 27/11/2019 Confirmed reviews ALL
« Everything went great »

I really enjoyed my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Vy Dan P., It is great to hear that you enjoyed your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Pdavis Solo - 25/11/2019 Confirmed reviews ALL
« Really good stay in Hanoi »

I had a very enjoyable stay in Hanoi at the MGallery Hotel de l'Opera. The staff were very friendly and helpful, the restaurant was very good and my room was spacious and well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Liz Couples - 25/11/2019 Confirmed reviews ALL
« Convenient »

We found your staff a little unclear with the breakfast bookings. We had organised breakfasts on check-in but when we went in to breakfast the staff had no records. We had to go through everything again. The air- conditioning in our first room was erratic - the temperature changed by itself. It got warmer and warmer and we had to get front desk to get someone to check and adjust the temperature. I think the staff mean well but maybe things get lost in translation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., Thank you for taking the time to tell us about your recent stay at the Hotel de l'Opera Hanoi - MGallery. I am sorry for the inconvenience you experienced at the breakfast. For the air-conditioning please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Severine Krawec (Ms.) General Manager

Jeff A. Business - 21/11/2019 Confirmed reviews ALL
« A very stylish and convenient hotel, good service and facilities »

Overall very nice. A friendly welcome - friendly staff prompt efficient service. The only issue for me was having an adjoining room and a neighbour with a loud voice talking on the phone when I wanted to sleep - otherwise a perfect stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for sharing your feedback regarding your stay at Hotel De l'Opera Hanoi. We really appreciate your kind words for staff and service. However I also would like to sincere apologize that the noise from the next door disturbed you during your stay. I really appreciate your understanding and hope this issue will not stop you from choosing to stay at Hotel De L'Opera Hanoi. Mr. H., thank you again for sharing your experience, and we hope to welcome you back to Hanoi soon Sincerely, Severine Krawec (Ms.) General Manager

Jun Business - 19/11/2019 Confirmed reviews ALL
« short but good stay »

Very nice hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Severine Krawec (Ms.) General Manager

P. X. D. {. }. Business - 19/11/2019 Confirmed reviews ALL
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. Xuan Dung, We very much appreciate you coming back to stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure have you staying at our Hotel. And your kind return is an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for completing the survey, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec (Ms.) General Manager

Liz K. Couples - 18/11/2019 Confirmed reviews ALL
« Satisfied Customer »

Great location with luxurious rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth Anne Gladys M., We very much appreciate your comments regarding your stay at the Hotel de l'Opera Hanoi - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Severine Krawec ( Mrs) General Manager Hotel de l'Opera Hanoi, MGallery

Dnh Couples - 17/11/2019 Confirmed reviews ALL
« Very poor air on in restaurant - ancient plumbing »

Restaurant air conditioning too poor in restaurant so too hot to eat in. Room very dark as out onto indoor courtyard - can’t open curtains as everyone can see you. !950’s plumbing with poor shower heat control and silted up taps. Foyer only public space to sit in air con - like an airport lounge of groups going by. This is a 3* establishment, and the restaurant prices are astronomic considering what is nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to post your review, even though we were disappointed to have so thoroughly failed to meet with your expectations. Please allow me to express my sincerest apologies for the inconvenient atmosphere you experienced in the restaurant. We are currently seeking solutions to control and improve the air-conditioning system in this area and expect to have these in place very soon. I know that our room is perceived a bit darker than normal, but it is because the room design is followed by concept "A night at the Opera House", with the wish to bring an artistic and cozy atmosphere to our guests after a long tired day. Still, I am very sorry that the room and the foyer size did not meet your personal taste. Our maintenance team has also been sent to the room to fix the shower control after receiving your feedback. With regards to your comment about our restaurant price, please allow me to assure you that our price is very competitive in the region. Mr. H., we appreciate your sharing your feedback and sincerely apologize that the stay did not meet up to your expectation. Sincerely, Severine Krawec (Ms.) General Manager

Iain F. D. Couples - 17/11/2019 Confirmed reviews ALL

Good but was disappointed that I got no credit to my ACCOR status as the hotel had been booked via Trailfinders

Our hotel has responded to the review
Our hotel has responded to the review

Dear D.. F., Thank you for taking the time to tell us about your experience at the Hotel de l'Opera Hanoi - MGallery. And whilst we very much appreciate your high scored review, I would like to apologize that we could not credit the points of this stay to your Accor membership because the reservation was made through a travel agency. We will be grateful if the next time you contact our reservation or visit accorhotels.com for a direct booking so we could add points for your membership account. I hope the negative point will not deter you from staying with us again. We hope to have the pleasure of welcoming you back at Hotel de l’Opera soon. Sincerely, Severine Krawec (Ms.) General Manager

Bodo K. Business - 16/11/2019 Confirmed reviews ALL
« Great hotel with outstanding team »

My first visit back after a four year absence and the hotel had lost none of its charm. The team were outstanding with great attention to every detail concerning my stay. Thank you very much indeed for a great couple of days!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., It was a pleasure to welcome you back home after years. The whole team was really excited to hear you would be back to Hanoi for a few days. Again, I very appreciated your kind return and giving us an opportunity to show our commitment with the MGallery standards. We hope to welcome you back for many other stays in the future. Respectfully, Severine Krawec (Ms.) General Manager

Chris M. Business - 16/11/2019 Confirmed reviews ALL
« Nice hotel, friendly and accommodating staff. »

Food was ok, not outstanding. Good selection. Had a couple drinks at the lounge, music could have been quieter. Meeting area in the lobby is smallish but managed to have a short undisturbed meeting with client.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for spending time and giving feedback about you recent stay at our hotel! I am glad that you enjoyed your room and the service of our staff. However I feel sorry that you could not get a private area to discuss with your client. We actually have a small business center on the 1st floor, where you should have meeting without being interrupted. The lounge area with live music performance is a place where our guests can enjoy their drink and release their stress after a long day. I'm also disappointed to hear that the noise from the street destroyed your sleep, Hanoi is a busy and bustling city, this is a force majeure problem. We do have rooms facing the inner courtyard which are much quieter. Please let me know when you plan to return and I’ll make sure we can accommodate you in a quiet room. Thank you again for sharing your feedback and we hope to welcome you back in the near future. Sincerely, Severine Krawec (Ms.) General Manager

Maria Business - 14/11/2019 Confirmed reviews ALL
« Fantastic! »

It was a brief stay, but extremely pleasant and customer service was great! Especially the service from Minh at your lobby bar area. He was friendly and made sure I had everything I needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. E., It was a pleasure to read your favorable comments regarding your recent visit to our Hotel De l'Opera Hanoi, MGallery. It is always a pleasure to receive such positive feedback. I will definitely pass your comments to our team, especially Minh - our staff at La Fee Verte to encourage all of our staff continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back in the near future. Sincerely, Severine Krawec (Ms.) General Manager

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