Mercure Paris Bastille Marais hotel 4 stars

Customer review rating 4.3/5 2,448 reviews

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Mercure Paris Bastille Marais hotel
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+ 15 Services

Hotel extras

  • Hotel in the center of Paris

  • Free WIFI

  • Peaceful interior terrace

  • Rooms available for 3 people

  • 24-hour drinks and snacks service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Concierge
Catering
  • BreakfastPaying
  • Room service
Leisure and activities
  • Bike rack facilities
Business services
  • Copy/print service available

Hotel location

Mercure Paris Bastille Marais hotel

53 rue Richard Lenoir
75011 paris
france

Tel: +33143797567

Fax: (+33)1/44649692

Check-in from 14h00

Check out up to 12h00

  • PLACE LEON BLUM :  61 VOLTAIRE

  • VOLTAIRE :  46 - 56 VOLTAIRE

  • VOLTAIRE/PLACE LEON BLUM :  69 VOLTAIRE

  • VOLTAIRE :  9 VOLTAIRE, Exit 3

  • By plane

    PARIS ORLY At 19km / 11.81 miles

  • By plane

    ROISSY CDG At 30km / 18.64 miles

  • By train

    GARE DE LYON At 1.7km / 1.06 miles

  • By train

    GARE DU NORD At 4km / 2.49 miles

GPS :48.857251, 2.380612

Congress centre

  • PORTE DE VERSAILLES 8.4 km / 5.22 mi
  • VILLEPINTE 25.0 km / 15.54 mi
Congress centre

Our accommodation(s)

We offer different categories of rooms to suit different tastes. All our rooms have the same elegance and simplicity but offer different ambiances. Our Standard Rooms provide a comfortable and cozy atmosphere with drawings by Ingres. The Privilege Rooms are spacious and light with a wide range of services and views over Paris and Sacré Coeur.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room - 1 king-size bed - Upper floors

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: Courtyard View, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed

  • Max. number of persons: 1
  • Area: From 12 m² / 129 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - 1 large bed or twin beds and 1 single sofa bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Bathroom products

Multi-room offer: 2 rooms close together

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our guest reviews for
Mercure Paris Bastille Marais hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,448 reviews

tripadvisor

TripAdvisor Rating 4.0/5

706 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 3.5/5

Lilian Business - 02/02/2021 Confirmed reviews ALL

simple et correct

Decent hotel in nice area

TripAdvisor rating 4.0/5

yorkh651 Business - 13/09/2020 TripAdvisor review

The hotel also has the small rooms typical for Paris, but is nice and clean. I got a room to the backside on upper floor and slept very well. Staff was very friendly and attentive and spoke good English.

well located

Customer review rating 3.5/5

Mehdi R. Couples - 02/09/2020 Confirmed reviews ALL

The hotel is well located. The hygiene could however be improved upon. In the midst of a COVID 19 crisis, it would be wise to change the towels and clean the bathroom daily. Not doing so increases the risk for infection not only for the customers but for the entire hotel, including the personnel.

Dear Mehdi BELAYACHI-R., Thank you for taking the time to tell us about your experience at the Mercure Paris Bastille Marais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The rooms are not daily clean to protect our team and our customers. If our customers need some clean towels, they ask to the reception, and the housekeeping put it in front of their room door. Be sure that we do everything to ensure the safety of our customers, for example : - The communal areas of the hotel are disinfected every four hours - We provide hydroalcoholic gel - The spaces are delimited by a marking on the floor - We work with a laboratory that assesses the correct application of hygiene measures in our hotel. We do hope that despite your disappointment, we will have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Room divisioner manager

Well located, very friendly staff but not very clean.

Customer review rating 3.5/5

Ralph Business - 13/08/2020 Confirmed reviews ALL

It is very well located with very friendly staff always ready to help. But unfortunately the cleanliness of the room is unsatisfied as well as the furniture placed inside that is old with time.

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Mickael VEVRES Directeur

Friendly service and a good value during the Covid19

Customer review rating 4.5/5

Steve Friends - 30/07/2020 Confirmed reviews ALL

Hotel is situated next to the Voltaire metro. Comfortable rooms with A/C that works especially for hot summer days. Hotel is clean and very easy to get around Paris

Dear Steve G., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed it and hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Room divisioner manager
Customer review rating 4.5/5

Anonymous Solo - 30/07/2020 Confirmed reviews ALL

Friendly staff, comfortable room.

Dear Patrick R., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed it and hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Room divisioner manager

very friendly team

Customer review rating 4.5/5

Tom M. Business - 25/07/2020 Confirmed reviews ALL

late night check in due to an emergency check out at airbnb with an amazing nightporter who called me back on my mobile as I refused to pay the room rate and offered the online conditions as special treatment. We changed our mind, booked, were upgraded to a higher floor on day 2 and overall impressed by the team of this Hotel.

Dear TOM M., We very much appreciate your comments regarding your stay at the Mercure Paris Bastille Marais. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Yonas, our night auditor. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marine Buisson Calafat Room divisioner manager

Great stay

Customer review rating 5.0/5

Anonymous Solo - 22/07/2020 Confirmed reviews ALL

Overall excellent experience in this hotel. Great service. Only con: could not change my booking online. I had to contact the hotel directly. However the manager was extremely helpful.

Bonjour Monsieur P., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et je suis ravi d'avoir pu vous aider pour la modification de votre réservation. Bien cordialement. Mickael

Room was cramped no upgrade

Customer review rating 2.5/5

Peter M. Solo - 17/07/2020 Confirmed reviews ALL

Service good room was not

Dear Sir, Thank you for review of our hotel. Our Privilege rooms were not available during your coming that's the reason you you did not have a upgrade. Sincerely, Mickael

Good location. Very attentive staff

Customer review rating 5.0/5

Joerg Couples - 13/07/2020 Confirmed reviews ALL

We had a great stay. The hotel is situated in a perfect location. Staff was extremely helpful and everything was spotless

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mickael

Great rooms, comfortable hotel, super kind and helpful staff

Customer review rating 5.0/5

Faz Business - 10/03/2020 Confirmed reviews ALL

It was great! The decor is really nice and the beds are comfortable. The shower has different settings. There are nice balcony rooms. The staff were the highlight of it all as they were always ready to help, always professional and friendly. This has by far been my best hotel experience in Paris, and I've been to about half a dozen so far. Thanks for everything.

decent but could have been better

Customer review rating 2.0/5

Daphne P. Friends - 03/03/2020 Confirmed reviews ALL

I had researched at length hotels in Paris based on location, prices and b-fast options as my plans to be one night in Paris. While the room was comfortable and suited my needs, I was misled by the receptionist on b-fast hours for Sunday, I was told that b-fast ended at 11:30am. I entered the b-fast area at 11am to be told b-fast was over. again the room was fine but unfortunately this error on the b-fast hours did not leave me with a positive experience. Had I known the hours were only up to 11am, I would have stopped by a lot earlier.

Great location, great customer service.

Customer review rating 4.5/5

Christine H. Business - 03/03/2020 Confirmed reviews ALL

The young man who works at night during the week was especially kind and helpful. He did everything to help us and always with a smile! The location is great, I grew up in Paris and I love the 11th!

Dear CHRISTINE H.-RICKLIN, Thank you so much for your excellent review following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed it, and we are particularly touched by your comments on the kindness of our night auditor : Cheikh. Be sure that your remarks will be passed into him. We do hope that we will have the pleasure to welcome you back in a near future. Very best regards, Marine Buisson Calafat Housekeeper

Nice, friendly, too small rooms.

Customer review rating 4.0/5

Simi, I. Couples - 22/02/2020 Confirmed reviews ALL

Enjoyed it, felt nice.

A one night stay

TripAdvisor rating 4.0/5

fraserb549 19/02/2020 TripAdvisor review

A very pleasant and friendly hotel right next to a Metro station which makes it very easy to get to and from. Very nice room and good breakfast. It is right next to a square which has plenty of shops and bistros, a couple of which we thought were very good.

Dear guest, We thank you for taking the time to share your experience following your stay at the Mercure Bastille Marais, and for your very positive comments. We are delighted to read that you greatly enjoyed your stay, and more particularly your room and the breakfast service. We do hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

well located friendly staff

Customer review rating 5.0/5

David Business - 13/02/2020 Confirmed reviews ALL

great location, friendly staff

Dear Uriel B., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed it, and particularly the kindness of our team and the location of our hotel. We carrefully read your comments on the cleaning product and the WIFI. Be sure that we take your remarks into consideration. We do hope that we will have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Responsable hébergement

A comfortable base for a Metro-less visit to Paris

Customer review rating 3.5/5

Steve C. Couples - 16/01/2020 Confirmed reviews ALL

A nice welcome with some honest practical advice about dealing with Metro strikes. Comfortable room but a bit too warm - we needed the window open a little, which meant NOISE. The chap cleaning graffiti off the streets with a power washer right outside our room at 2.00 AM was unpleasant. Decent location - would have been great with the Metro station right outside... but no.

Europe Christmas holiday

Customer review rating 5.0/5

Nigel P. Friends - 16/01/2020 Confirmed reviews ALL

Great location, very helpful and friendly staff, Lucy was a gem, would stay again.

Dear Nigel P., Thank you so much for your kind review following your stay at the Mercure Bastille Marais. We are very sensitive to your beautiful compliments and delighted to read that your stay with us will be a wonderful memory. Be sure that your feedback will be shared with our teams whose daily concern is to make our guests feel at home. We do hope that we will have the pleasure to welcome you back in a near future. Very best regards, Marine Buisson Calafat Housekeeper

Europe Christmas holiday

TripAdvisor rating 5.0/5

nigelpeart2020 Friends getaway - 15/01/2020 TripAdvisor review

Lovely hotel, staff very helpful would stay again, rooms were a great size, maybe we were lucky and was allocated a good one, but a great experience even though there were some demonstrations about the trains, never felt threatened at all close to some lovely restaurants too

Dear guest, Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are very happy to read that you spent a great Christmas holiday! We are particularly touched by your feedback about the kindness et professionalism of our team. Be sure that your remarks will be passed into them. We hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

Satisfied

Customer review rating 4.0/5

Anna Couples - 06/01/2020 Confirmed reviews ALL

The room was modern and very nice, although small (hard time finding space to open a large suitcase). The bed was very good and the shower was awesome!! (hot, powerful, rain shower). The only negative sides were 1. there was only one bottle of water provided on our arrival day only, and there was no drinking water facility in the hotel (to fill up water bottles). 2. There was no amenity provided in the room except one soap and shampoo/body gels: no body lotion, no conditioner which the hotel had told me in the email when I had made an inquiry. With the strike situation on now, this hotel may be a little inconvenient to visit touristic places as we walked everywhere and we got very tired everyday....

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