ibis Santiago Providencia

ibis Santiago Providencia

Customer review rating (ALL Rating) 3.9/5 666 reviews

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Hotel extras

  • Close to Manuel Montt metro station on Santiago metro's main line.

  • Ideal location for anyone visiting for tourism or work.

  • Ideal Cost-Benefit.

ALLSAFE approved hotel

Hotel location

ibis Santiago Providencia

Avenida Providencia 1187
7500585 SANTIAGO
Chile

  • By plane

    ARTURO MERINO BENITEZ At 23km / 14.29 miles

  • By train

    ESTACION CENTRAL At 8.6km / 5.34 miles

GPS:-33.429453, -70.62142

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Ibis Kitchen

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  666 reviews

TripAdvisor Rating  4.0/5  4,552 reviews

Not a bad place, but needs care

Customer review rating 3.5/5

Xavier B. Solo - Confirmed reviews ALL

Overall it was a nice place, but a bit overpriced, bathrooms need more care, specially in the shower, rooms are not so big, and bed is great, also, it will do good to put some signs on the hallway asking guests to keep quiet, breakfast was good, and staff was great.

Dear Xavier Alexander B., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

Location is ok

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The hot water of shower is broken. Elevator is having issue all the time.

Dear Shuo Pin C., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

Good Location, services at the coffee also the variety of food non existing, but cost was first class

Customer review rating 2.5/5

Luis A. Solo - Confirmed reviews ALL

I wasn't going to leave a review, but you ask again, the services at eatery was terrible, with no other customer that I could see, I left after 20 minutes plus, without being serve or ask what I need, next morning I try again for the breakfast I have pay in advance, the variety of food was non existing but the cost was for a 5 start venue, the cleaning of the room that I was in, was terrible there was visible dirt in the bathroom, shower cubical, hand basin, also the bedroom floor have dirt that come off with a tissue also the bedside unit was dirty, but that easy to clean, come off with wipes tissues.

Dear Luis A., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

Good location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Did not have any problems, just love it.

Dear LUIS J., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

Location, staff, great stay. Great value.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Lone female traveller. Super staff. Loaned me a Chilean charger. Printed boarding passes. Lovely staff team, work very well together. 60ms from Metro Manuel Montt. Good eateries and shops all around. Excellent breakfast, varied, fresh. Rare for me to give such glowing praise. Faultless.

Dear Jane L., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Gerencia Hotel Ibis Santiago Providencia

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Other web-users rate our hotel

  • 575 reviews 8.7/10 Location
  • 1,077 reviews 3.9/10 Room
  • 796 reviews 6.1/10 Service
  • 53 reviews 4.7/10 WiFi
  • 394 reviews 4/10 Cleanliness
  • 388 reviews 3.9/10 Breakfast
  • 246 reviews 3.5/10 Value

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