Hotel - ibis Santiago Providencia
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Santiago Providencia Hotel

4.0/5 4,521 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Internet access via Fiber Optics
  • Parking
    • PARKING IS SUBJECT TO AVAILABILITY (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Dog up to 33 lb (15 kg) permitted.
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning or central heating depending on the season
    • Automatic air control
    • Manual temperature control
    • Air conditioning or central heating depending on the season
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check-in (Paying)
    • Late check-out (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
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Hotel location

Our rooms

  • 182 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Baby bed
    • Air conditioning or central heating depending on the season
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • High speed transmission line
    • Internet access via Fiber Optics
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 ALL Rating 10,875 reviews

Our guest reviews for
ibis Santiago Providencia

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 4,521 reviews
Friends getaway - 28/12/2019 TripAdvisor review
« EXCELLENT STAY AS ALWAYS »

This was my first time in santiago and i had a pleasant stay. All people are friendly and accommodating. I enjoyed my stay. Clean room, cleab toilet, friendly staff, good location, accessible to many places, safe. highly recommended.

Myriam P. D. L. Couples - 01/12/2019 Confirmed reviews ALL
« Satisfactorias »

Sin inconvenientes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Myriam Ponce de L., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Carol Y. Solo - 25/11/2019 Confirmed reviews ALL
« very nice hotel »

my room was fine but I would have preferred a shower on a removable nozzle. It is difficult to shower under a large ceiling shower rose if you don't want to get your hair wet. I like to be able to make a cup of tea in my room but that wasn't possible. Staff were friendly and there was usually someone who could speak English nearby. Food at the restaurant was good. more brochures about local tours would have been helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol , We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Greg Families - 07/11/2019 Confirmed reviews ALL
« Very disappointed »

Bed sheets were not changed just tidied up every day and I was there for 2 weeks and unable to communicate with the staff Unable to shower as water was scolding hot and unable to turn down No coffee or drinking water available

Our hotel has responded to the review
Our hotel has responded to the review

Dear gregory w., Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Isabel C. M. Business - 24/10/2019 Confirmed reviews ALL
« It would had been wonderful if it wasn't that I arrived in Chile on Oct 20th in the middle of the protest. »

The personel was very friendly and I was pleased to stay there - location fantastic. - I would stay there again if I go back to Chile. My trip's purpose was business but unfortunately due to the crisis the country is experiencing now, my timing was not good at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabel, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Business - 21/10/2019 TripAdvisor review
« Not so good »

People at the front desk are nice, also in the restaurant they put a lot of effort to make thigs goes perfectly. I was with a 6 months daughter, and they made her some special food (which was very nice) and so on, but... On the check in, there was only 1 person and the line was big. Even I'm being gold and have the right on preferential check in, adding that I was with a 6 months daughter, no one gave us attention and took 20 minutes untill my turn comes up. The breakfast in tihs facility is to poor in compare with others, but at least people on the kitchen and lobby are hardwork and makes the things move, even that was complrtely full I had no troubles on eating. The room was very bad, thge bed to soft and was deeping when we were there. The other bed (It was a 3 rrom) was very small and I was beating the desk all the time, and also not that good. And in 7 days, 4 we had problems with the shower which was not warming up. Finally, the price is much higher than another IBIS around South America, and maybe It's time to try new hotels.

Couples - 20/10/2019 TripAdvisor review
« Where was the fridge? »

The room chosen had exactly the same characteristics as the standards of other ibis hotels around the world. However, it did not have a minibar and this specification was not included in the accommodation reservation. This caused discomfort for us guests and also the hotel staff, who were all bothered by the request for glasses with ice.

Oscar P. Couples - 16/10/2019 Confirmed reviews ALL
« agradable »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Dear oscar adolfo p. reyes, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

ClaudioFaro910 Business - 14/10/2019 TripAdvisor review
« average »

bad breakfast service, a lot of options missing and/or slow reposition. very slow check-in, only one person to attent there was a night I went down to buy a bottle of whater but there was not whater available

Anonymous Business - 08/10/2019 Confirmed reviews ALL
« Good location but service was bad »

We stayed for one night and we expected to have breakfast the next morning. We were told they were having “difficulties” and breakfast would not be ready on time. We requested a refund for breakfast however we were told we had to send a formal complaint to get a refund as the hotel was not able to do it on the spot. We are still waiting to hear from Ibis about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arturo R., I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Solo travel - 27/09/2019 TripAdvisor review
« Excellent hotel with good facilities all around »

Next to many bars, restaurants and metro station, easy access to downtown and both Cerros (San Cristobal and Santa Lucia) with a privileged view to Andes, helpful staff and very good breakfast, strongly recommend.

Sergio S. C. Couples - 09/09/2019 Confirmed reviews ALL
« as expected, good »

nothing different from other ibis hotels

Cesar Business - 09/09/2019 Confirmed reviews ALL
« ACCEPTABLE AND COMFORTABLE. »

I LOVED THE "BUFFET" BREAKFAST. I WAS VERY EXCITED 'COZ THE QUICKLY ATTENTION OF THE WORKERS OF THE HOTEL AND THE VERY EASY TO TAKE A BUS OR A TAXI. THE SERVICE WAS A BIT EXPENSIVE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CESAR, We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Rajen Solo - 04/09/2019 Confirmed reviews ALL

Overall OK Not very impressed by the breakfast. But the rooms are ok and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajen P., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Business - 03/09/2019 TripAdvisor review
« Very good location »

The hotel follow the same type of IBIS in general, there are include a high price to this type of Hotel, but the principal advantage is the location. Providencia is a very good downtown, with good bars and restaurants and there are a station of metro very near.

Business - 23/08/2019 TripAdvisor review
« Pathetic Communication and Poor Facility »

Any standard hotel expecting International guests to be on board should definitely have manpower in the hotels, at least in the reception, reasonably conversant with English language (understanding and speaking). How it is possible that the hotel receptionist of such an international brand neither understand nor speak in English. As a Non-Spanish guest, I have faced huge difficulties in staying at IBIS Santiago Providencia. Based on my past experience, staying at ACCOR Hotels in UK, I had booked this hotel, but after this visit I am extremely disappointed. I am also dissatisfied with the facilities offered in the Hotel Room. There is hardly anything complimentary, Bath kit, saving kit, arrangement for tea/coffee, drinking water, etc., inside the room. These are standard across the Globe. About the Paid Breakfast, there was hardly any variation during the 5 nights of our stay at the hotel. For such an international brand, these are very much important, and therefore should be definitely taken into consideration. Thanks and Regards....

Family - 19/08/2019 TripAdvisor review
« Service well below Accor Group standard »

I am a frequent guest of the Accor network, for 2 years I stay every week in a group hotel. I know the Ibis standard and I have nothing to complain about. I was negatively surprised by the standard of service of Ibis Santiago employees. Almost all of them showed no empathy. I found it very unprepared that a hotel where the vast majority of guests is Brazilian does not have an attendant who speaks Portuguese. Worse, when I asked the questions in Portuguese I received answers in Spanish and without any care to speak slowly or use expressions that would facilitate understanding. Here in Brazil the Accor network attendants speak many languages ​​and do their utmost to answer in the language of the guest. It seemed to me a certain "devaluation" of the Brazilian tourist, therefore we who represent more than half of the tourists visiting Chile. Another situation I witnessed was the inefficiency in the food replacement service for breakfast. There were employees but they acted in a disorganized manner, and I stayed for 45 minutes hoping to replace the scrambled egg tray. It was definitely a negative surprise not to find in this hotel the same standard of service that I always had in the Accor network.

Solo travel - 31/07/2019 TripAdvisor review
« Just OK - Ibis hotels in Brazil are much better »

You know what to expect from an Ibis, but this one was just ok. Not great variety of breakfast options, bedroom walls needed painting, no minibar in the room (which was a surprise), one of the elevators was sometimes out of order.

David Solo - 28/07/2019 Confirmed reviews ALL
« Bad star, nice bedroom »

The check-in experience was very slow, and they were 40 minutes late when I finally got a room. One of the girls of the staff seem confused about the procedures and in one moment I thought that I was loosing my patience. No compensation was made

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to tell us about your experience at the ibis Santiago Providencia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

Carlos R. S. S. Solo - 21/07/2019 Confirmed reviews ALL
« It can be better. »

I prefer Ibis Providence since its installation. Still offers good price / quality ratio. I do not understand why every time I have to give my personal information, if they are registered in the lobby every time. The entry record could be much faster.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos S., We very much appreciate your comments regarding your stay at the ibis Santiago Providencia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodolfo Sanchez Sub Gerente Hotel Ibis Santiago Providencia

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