ibis Surabaya City Center Hotel 3 stars

Customer review rating 4.2/5 4,721 reviews

ibis Surabaya City Center
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+ 16 Services

Hotel extras

  • 24h free WiFi

  • 24h Room Service

  • Located in main business area with access to public transport between the hotel and airport.

  • CCTV Cameras in all corridors

  • Free parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JUANDA INTL AIRPORTPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Surabaya City Center

Jl Basuki Rahmat No 94 96
JL. Basuki Rahmat 94 96
JL. Basuki Rahmat 94 96
60271
surabaya
indonesia

Tel: +62315358885

Fax: (+62)31/5358880

Check-in from 12h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    PASAR TURI STATION At 3km / 1.86 miles

  • By train

    PASAR TURI STATION At 3km / 1.86 miles

GPS :-7.269722, 112.741361

Exhibition and convention centre

  • GRAMEX CONVENTION 0.3 km / 0.19 mi
Exhibition and convention centre

Your meetings and events

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Standard room with 1 Double Bed.

Accessible room
  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard 2 Single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

TASTE RESTAURANT

Type of cuisine: International

The pleasure of good food à la carte. Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RENDESVOUZ BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Surabaya City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,721 reviews

tripadvisor

TripAdvisor Rating 4.0/5

571 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Strategic location and well served

Customer review rating 4.2/5

Dedy P. P. Friends - 29/03/2020 Confirmed reviews ALL

We were at the restaurant. We enjoy delicious food dishes with countable price

Dear Mr. Dedy, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

good stay

Customer review rating 4.2/5

Rakhmat Business - 24/03/2020 Confirmed reviews ALL

nice experience, everything was satisfying, the breakfast and the bedroom were nice, one thing that i can give you feed back is I think it's better if the hotel give the facilities to rent the bicycle in order to give more satisfaction to the visitor. that would be lovely, and i would come again to your hotel if there is a bike rent.

Dear Mr. Rakhmat, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Too much price

Customer review rating 4.2/5

Robert Business - 20/03/2020 Confirmed reviews ALL

price is too expensive for a 3 star hotel. Large and comfortable lobby. Available infused water free to drink. The room air conditioner was too cold. The temperature cannot be adjusted. Bed thin like a mattress. I think a lot of other hotels in this class are cheaper and more comfortable to try.

Dear Mr. Robert, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivi Anggriani General Manager

Great location, nice facilities

Customer review rating 4.2/5

Boonie Friends - 15/03/2020 Confirmed reviews ALL

Hotel was well-furbished, free breakfast buffet was decent and hotel staff were friendly too. Overall a good stay.

Dear Mr. Boonie, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Good location

Customer review rating 4.2/5

Teddy W. Business - 12/03/2020 Confirmed reviews ALL

Nice hotel suitable for business traveller

Dear Mr. Teddy, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Memorable!

Customer review rating 4.2/5

Dee Families - 11/03/2020 Confirmed reviews ALL

Our stay in Ibis City Center Surabaya was memorable. The staffs are very friendly and helpful. The room is spacious, and cozy. I love the bed and pillows. The cons is, the glass door inside my bathroom was stuck and I couldn't open and close it. And also, when I was asked for my room to be cleaned, and I forgot to take off the "don't disturb tag" on my door, the staff didn't come to clean my room. I came with my messy room. :( But that's OK, it was just a missed communication. Thanks Ibis, for such a cozy and memorable stay!

Dear Ms. Dee, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Good stay

Customer review rating 4.2/5

Subiantoeko Friends - 07/03/2020 Confirmed reviews ALL

A hotel that has a strategic location in downtown Surabaya. Very close to Tunjungan Plaza. The rooms are very clean, the staff is very helful and humble. Very nice. Thank u Ibis Surabaya City Center

Dear Mr. Subianto, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

well located

Customer review rating 4.2/5

Suryari P. Business - 04/03/2020 Confirmed reviews ALL

as general is good. D room clean and comfortable, but d equipment at my bathroom is damaged. The food is good and d hospitality is very nice.

Dear Mrs. Suryari, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Good Located at center Surabaya

Customer review rating 4.2/5

Lutfhi A. Business - 02/03/2020 Confirmed reviews ALL

Over all is Good

Dear Mr. Lutfhi, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Well located hotel

Customer review rating 4.2/5

Heru H. O. Families - 02/03/2020 Confirmed reviews ALL

Well located budget hotel and very pleasant stay

Dear Mr. Heru, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

BAsuki Rahmat

Customer review rating 4.2/5

Melijanti Solo - 02/03/2020 Confirmed reviews ALL

Friendly

Dear Mrs. Melijanti, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Good stop over accommodation

Customer review rating 4.2/5

Gerald O. Couples - 01/03/2020 Confirmed reviews ALL

Stayed one night on our way by train to Malang. Met our expectations.

Dear Mr. Gerard, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Good location, close to all amenities

Customer review rating 4.2/5

Abd R. Business - 28/02/2020 Confirmed reviews ALL

Very satisfied.

Dear Mr. Abd R., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Strategis

Customer review rating 4.2/5

Randi Families - 28/02/2020 Confirmed reviews ALL

Puas

Dear Mr. Randi, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

nice

Customer review rating 4.2/5

Halimun S. Business - 28/02/2020 Confirmed reviews ALL

Good

Dear Mr. Halimun, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

easy to find hotel

Customer review rating 4.2/5

Hendri Business - 28/02/2020 Confirmed reviews ALL

simple room with small bathroom

Dear Mr. Hendri, Thank you for your comment and score. We hope we can serve you again in the future. Sincerely, Vivi Anggriani General Manager

Good Stay

Customer review rating 4.2/5

Rusmina Business - 27/02/2020 Confirmed reviews ALL

Iam Very so Glad, Menu Breakfast oke, and I hope Coming again. Satisfied

Dear Ms. Rusmina, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Value for money

Customer review rating 4.2/5

Heru H. O. Families - 25/02/2020 Confirmed reviews ALL

Well located hotel, pleasant stay and value for money

Dear Mr. Heru H O., We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

Good stay

Customer review rating 4.2/5

Ainul M. Families - 25/02/2020 Confirmed reviews ALL

The place is quite strategic. The room is clean and comfortable with the bolster. But, the food in breakfast menu is not good, not so bad cause i can eat them. I think you need to improve the taste and various of the menu.

Dear Ms. Ainul, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. We are sad that you were not enjoying our breakfast especially for the taste. Please rest assure as we are following up this matter. Thank you for sharing your experience with us, and we hope we can serve you better in the future. Sincerely, Vivi Anggriani General Manager

Well located

Customer review rating 4.2/5

Bagus Business - 25/02/2020 Confirmed reviews ALL

Nice, meet minimum requirement for staying in the city

Dear Mr. Bagus, Thank you for your comment and score. We hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
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