Novotel Nanjing Central Suning

Novotel Nanjing Central Suning

Customer review rating (ALL Rating) 4.5/5 16 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free WIFI, satellite TV, many rooms with city views

  • Hot Chinese and Western breakfast buffet

  • Delicated Chinese and international dining

  • Choice of restaurants and shopping nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Nanjing Central Suning

No 68 Huaihai Road, Qinghuai District, Jiangsu Province
210005 NANJING
China

Telephone +86 25 5879 8888

Fax +86 25 5876 6100

Contact email

  • BUS:  1,2,3,4,5,16,25 XINJIEKOU

  • METRO:  1 & 2 XINIJIEKOU

  • By plane

    NANJING LUKOU At 41km / 25.48 miles

  • By train

    NJ RAILWAY STATION At 12km / 7.46 miles

GPS:32.037348, 118.786186

Companies

  • ERICSSON 1 km / 0.62 mi
  • GE MEDICAL 1 km / 0.62 mi
  • HONEYWELL 1 km / 0.62 mi
  • HUARUN HOLDING 3 km / 1.86 mi
  • IBM 1 km / 0.62 mi
  • LG 1 km / 0.62 mi
  • MICROSOFT 3 km / 1.86 mi
  • ORACLE CORPORATE 1 km / 0.62 mi
  • PHOENIX CONTACT NJ 15 km / 9.32 mi
  • SIEMENS 1 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Family rooms to spend cozy evenings together and wake up smiling in the morning. Safe play areas and balanced menus. With Family & Novotel, children are pampered guests and their parents are, quite simply, relaxed and happy.

Room descriptions and layouts

4 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Nanjing Central Suning

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  16 reviews

TripAdvisor Rating  4.5/5  316 reviews

A pleasant stay

TripAdvisor rating 5.0/5

elena_april Solo travel - TripAdvisor review

It was a short stay in the city centre of Nanjing. The Reception and Premium Lounge staff is really friendly. Especially Manager Sunny. Very professional, very attentive, very polite, very smiling. I felt so welcomed. Thank you so much for your hospitality and great care. Will be glad to come back there again.

Thanks for staying with us at the Novotel Nanjing Central Suning. I’m happy to hear that you enjoyed your stay and that Sunny was helpful! I’ll be sure to share your comments with them. See you soon,

My Trip to Nanjing

TripAdvisor rating 5.0/5

870sweet Couples - TripAdvisor review

The Front Office Staffs especially the Manager, Sunny Jiang were excellent, very friendly and very helpful. Our getting around on public transports were their effort. Our requests in our online booking were all met especially our late check out. Our thanks to them for a wonderful stay although it was only for a night. Will stay there again in my next trip.

Dear Guest, Thank you for posting your comment. We were very happy to read your positive review, and are glad that we could contribute to making your trip to Nanjing a great experience. Personalized service is of great importance for Novotel Nanjing Central, and we invest heavily in training to ensure every guest feels special. Thank you once again for your thoughtful feedback.

Great location, good service and friendly staff

TripAdvisor rating 5.0/5

Sean1006 Solo travel - TripAdvisor review

The hotel is very close to metro station (Xin Jie Kou). Great service and friendly staff. Breakfast was delicious with a lot of choices. I enjoyed my stay very much and will definitely stay at this hotel when I visit Nanjing next time.

Dear Guest, Thank you for posting your comment. We were very happy to read your positive review, and are glad that we could contribute to making your trip to Nanjing a great experience. Personalized service is of great importance for Novotel Nanjing Central, and we invest heavily in training to ensure every guest feels special. Thank you once again for your thoughtful feedback.

What about air con

TripAdvisor rating 4.0/5

Trek08008740320 Families - TripAdvisor review

All staff from check in to concierge to catering were excellent. Restaurant above average with very good 'hot pot' deal . BUT air conditioning is switched off to rooms so have to order a fan!!! Not acceptable for a Novotel class hotel

Dear guest I would like to personally thank you for your mail, and your comments. I understand your disappointment with the service provided to you, and would like to thank you for your constructive feedback. We deeply regret that you have had an unpleasant experience while staying at Novotel Nanjing Central. We have taken note of your comments, and have discussed them with the related department and will follow up on this personally. We hope that we can work together towards solving this issue, and welcome you once again in the future. Yours sincerely, Joyce Luan, Marketing and Communications manager

Bad experience in dining

TripAdvisor rating 3.0/5

Excursion33572979175 Couples - TripAdvisor review

I have tried the hot pot dinner buffet after checked in first night. There is CNY10 different for walk-in customers (CNY109) and hotel guest (CNY99). The food was really bad, no matter raw for hot pot or cooked food. First, not much options, second and also the worst is taste of food was really bad. Third is cannot imagine the service of the restaurant in a 4 stars hotel was like this. Regarding the breakfast, although the service is comparatively better than dinner, the options for food is also limited.

Dear guest I would like to personally thank you for your comments. I understand your disappointment with our product and the service provided to you, and would like to thank you for your constructive feedback. We deeply regret that you have had an unpleasant experience while staying at Novotel Nanjing Central. We have taken note of your comments, and have discussed them with concerned department. We hope that we can work together towards solving this issue, and welcome you once again in the future. Yours sincerely, Joyce, Marketing and Communications Manager

More than happy to use again

TripAdvisor rating 5.0/5

Richard L Solo travel - TripAdvisor review

Centrally located, easy access to subway and bullet trains, well-positioned for a long weekend sightseeing. A bit more explanation on in house dining options would have been useful eg in room menus including a la carte, prices etc.

Dear Guest, Your comments about your stay at Novotel Nanjing Central made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon.

Hotel rooms strictly for staying use

TripAdvisor rating 3.0/5

fish-n-fish Business - TripAdvisor review

During my stay, 2 rooms on the floor where my room is at were used for interviewing. This has caused people crowding in the corridor and has also compromised safety. Key card is needed to access the floors, so how did so many people got up without the hotel staff noticing. I think the hotel knew about the interviews and allowed it in the rooms.

Dear Guest, We sincerely apologize for the room issue encountered during your stay. Your comfort and safety is my number one concern so I appreciate you bringing this to my attention and your review will assist in correcting issues in the future. I do hope that the next time you are in Nanjing you will consider staying with us again. Thank you.

Poorly maintained hotel

TripAdvisor rating 3.0/5

nicolaszhai Solo travel - TripAdvisor review

I've been staying in this hotel a couple of times, only to find it was poorly maintained. For the recent 2 nights I stayed at the hotel, the first night found water leaking from the air-conditioner. After changing room for the second night, water was leaking from the sink in the wash room. What a pity for the hotel at such a great location!Upon check-out, counter staff was very polite and apologized for the inconveniences caused. I always feel the hotel staff is friendly and helpful but I feel sad that the hotel is poorly maintained. I doubt if I should stay in the same hotel next time or some other place.

Dear Guest, We’re sorry we didn’t provide the quality of amenities during your recent stay at Novotel Nanjing Central. We apologize for the issues in your room and we’re working with Engineering team to ensure the situation doesn’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement.

Good location and good hotel with excellent service

TripAdvisor rating 4.0/5

Pauline1339 Families - TripAdvisor review

From check in to check out, staff were very efficient, prompt and caring. The hotel was very clean and neat. They provided some free drinks in the lobby which we thought was thoughtful because after being out (in the heat), we needed that drink! Room was clean and spacious and came with 2 pillows per person! We booked our rooms with breakfast as we read many reviews that said the breakfast was excellent, and it didn't disappoint us! There are many staff whom I need to praise but didn't get their names. When we were on our floor, we met the lady who cleaned our rooms, she asked us our room numbers and said if there are anything that we needed, just give her a shout. We find this very friendly. The supervisor, Lisa, at the restaurant, after greeting us on our first breakfast and asked what we wanted to drink, she remembered it and on the following days, she made those drinks for us! These are the nice little things that touched us and made us felt at home.

Dear Guest, Thank you for your recent stay at Novotel Nanjing Central. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Good location

TripAdvisor rating 4.0/5

AndrewXJKT Families - TripAdvisor review

Satisfied with the stay at Novotel Central Nanjing. Location is good. Breakfast staff are courteous and helpful. Coffee was good. However, the lady staff in charge of the noodles stall could be better trained at handling customer's request. She doesn't seem to be happy serving the customers, to me she was just doing her job as her job. Appreciate the self service free drink at the lobby after long day walk.

Dear Guest, We appreciate your review of your recent experience at our hotel. In order for our guests to be at their bests, it is imperative that our staff members are at their best, and we have undertaken additional training exercises to improve our service delivery in this important area. The next time you are in Nanjing, We hope you will return to our hotel so we can deliver the flawless service experience you deserve.

Excellent hotel

TripAdvisor rating 5.0/5

MeixiaY2 Solo travel - TripAdvisor review

Room was comfortable and clean. However the quality of the mattress was soft. Breakfast was fantastic and staff at breakfast service were very attentive. The location of the hotel is good, near to metro which had underground shops and was connected to several shopping malls.

Dear Guest, Thank you for your recent stay at Novotel Nanjing Central. We hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Nanjing Trip

TripAdvisor rating 5.0/5

mrho Couples - TripAdvisor review

I asked for a smoking room and I then found out the room was on a floor that permits smoking. I had to request a change to a non-smoking floor for a non-smoking room and I was glad that the change was made without a fuss. We kind of expected smoking should be phased out from indoor building and we are sensitive about this when coming from abroad. The front desk should be made better awareness of this issue,

Dear Valued Guest, Thank you for sharing your feedback on the Novotel Nanjing Central. We’re very sorry for the annoying smoke smell during your stay. We are converting to all non-smoking rooms in the near future and do our best to remove smoke smells from rooms with our housekeeping process. We hope you’ll give us a second chance if you return to the area.

Executive Lounge Experience at Novotel Nanjing Central Hotel

TripAdvisor rating 3.0/5

Yim3Yim4 Couples - TripAdvisor review

We got upgraded to the executive floor with lounge access upon check in. The front desk staff was very helpful and friendly. They actually sent a birthday cake to our room for my husband's birthday. However, the lounge experience was very unpleasant. We went to the lounge at 6:30 pm after check in for a drink. There was not a single guest in it which is unusual. We stayed for a drink and left. Next day around 5 pm we went to the lounge with 2 friends to have a drink and no one was there again. The staff was very rude and said we are only allowed 2 people since we only had one room with lounge access. My friends left and the staff told us that our lounge access was due to complimentary upgrade or we wouldn't even have access rights. That was rude. We travel many times in a year and access to many different lounges in Hilton and Marriott. Never had this situation. In fact we were in the Marriortt Shanghai just before we went to Nanjing and we always gathered in the executive lounges with our friends. Now we understand why they had no one use the lounge because of bad service. Other than the lounge, the hotel itself and other staff were fine.

Dear Valued Guest, Thank you very much for choosing Novotel Nanjing Central. And thank you so much for sharing us your stay experience. To celebrate your husband’s birthday, we made a complimentary room upgrade to executive floor. Hotel executive floor is dedicated to guests staying executive floor.  We later learned about our team member was not able to very well expressed this service in good English.  We will continue to train our front team member to improve English. We hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Unfriendly front desk staff

TripAdvisor rating 3.0/5

vincents991 Families - TripAdvisor review

This is a very nice hotel at the heart of shopping malls that carry many international brands. However, the reception staff wasn't that friendly and I would say not up to par of international hotel standards. We were disappointed at the front desk reply when we requested for a late check out being a member of Accorplus Gold member. They were annoyed when we ask for the small request. However, we are grateful of a staff named Robin as he helped us to carry luggage from lobby to the taxi which was parked quite far away from the lobby area despite the rain. He was patient and he was a bit wet when he loaded our luggage into the taxi. Keep up the good work. His dedication and service will be remembered.

Dear Valued Guest, Thank you for your review of your recent experience at Novotel Nanjing Central. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our Novotel guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in Nanjing, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.

Excellent location and service

TripAdvisor rating 5.0/5

91jianhual Families - TripAdvisor review

Your hotel has an excellent location, it's so convenient and easily to reach all attractions in Nanjing. And your staff are very good as well. My daughter mentioning she is very hot at the lobby, your reception staff give her a soft drinks, she keeps on mentioning this after she came back from China, it's worth of giving a can of soft drinks away.

Dear Valued Guest, Thank you for your recent stay at Novotel Nanjing Central. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

nice hotel with great location

TripAdvisor rating 3.0/5

yitfeng Couples - TripAdvisor review

I spent 3nights in novotel nanjing. everything was superb the location for shopping and foods. easy access to everywhere subway just near to the hotel. i wish to have more choice of foods during the tea time on premium lounge

Dear guest Thank you for sharing your feedback. On your question, we will promptly to the relevant departments to put forward and correct. Look forward to your next arrival.

Nice bright rooms

TripAdvisor rating 4.0/5

MoFoLes Families - TripAdvisor review

Hotel is clean and the rooms look relatively new. Some of the hotel staff manning the front desk speak poor English and we had trouble speaking over the phone with someone who could tell us what was the nearest metro station to the hotel. The check out took a long time because the staff wanted us to pay on departure what we already "prepaid" online. Apparently there was some confusion about the meaning of "Prepaid"?

Dear Valued Guest, I appreciate your review of your experience at our hotel. In order for our guests to be at their bests, it is imperative that our staff members are at their best, and we have undertaken additional training exercises to improve our service delivery in this important area. The next time you are in Nanjing, I hope you will return to our hotel so we can deliver the flawless service experience you deserve.

Wonderful touch in downtown@nanjing!

TripAdvisor rating 5.0/5

8650658 Business - TripAdvisor review

The stuff in this hotel is helpful and beautiful! i'd like stay here with them as summer sunny and mingyue li.The service is very professional without delay，thank you all.The issue is this hotel have no swimming pool，the weather in nanjing is very hot，maybe i will choose another novotel，hahha！

Dear Valued Guest, Thank you for your stay at Novotel Nanjing Central. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

lack of local map

TripAdvisor rating 4.0/5

Wicky Y Friends getaway - TripAdvisor review

Very often we have the experience to get the local map from the hotel where we stay; so we can have a brief idea to discover the city where we are. This time is different. We could not get any information from the hotel to help us to discover Nanjing such a charming city.

Dear Valued Guest, Just wanted to thank you for your stay here at Novotel Nanjing Central! So glad you were able to experience our authentic Novotel hospitality. We look forward to seeing you soon.

New Hotel

TripAdvisor rating 4.0/5

Stanuraharjo Business - TripAdvisor review

It's a brand new hotel in front of shopping mall. Location is good. Room is clean and modern. Breakfast is good. Try to get room not facing shopping mall, if you want quiet room.Overall better experience then novotel nanjing east galaxy

Dear Gues, your satisfactory is always what we pursuit. We will constantly improve ourselves. We’re looking forward to your next stay.

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