Mercure Southampton Centre Dolphin Hotel 4 stars

Have stayed many times before cruising and have enjoyed the hotel, reasonably comfortable rooms and good food

Very professional reception staff And breakfast staff All in all a very pleasant stay

Very friendly staff, nice clean room and great location. Woukd definately stay here again.

Much better stay than on a previous visit

Staff friendly, clean rooms, would stay again

Second time in this hotel and likely last. First time was ok and thought the little quirks were just that. Alas, this time it was worse. While I specifically asked for a quiet room (booked many weeks in advance), I get the room right next to the elevator! How can anyone think that's quite, beats me. The only other available room was "by the lane", which was deemed to be worse, so no choice left. As expected, it was noisy, with the elevator bing and voice all the time, the hard steps, bags, and the commotion usually taking place around the elevator. Room was actually more of a junior suite and had the bed been placed in the second room, it would've been likely very quiet. Unfortunately, it was right next to the (very thin) entrance door and a few meters only from the elevator noise. Furthermore, the bathroom window was open by about 3 inches. I advised the front desk after the first night, nothing was done. Otherwise the breakfast is good and sleep quality could be good, if one could get some decent sleep.

Friendly staff, comfortable bed and plenty of parking. The hotel is so desperate of updating inside and out, I personally would not stay here again until it has been updated

Greeted by a lovely friendly receptionist, our room was ready straight away. Great location, nice clean room.

A very welcoming hotel. Comfortable bed and a nice room. Breakfast was really good, served in a nice environment. Relaxing and friendly.

Second time in this hotel and likely last. First time was ok and thought the little quirks were just that. Alas, this time it was worse. While I specifically asked for a quiet room (booked many weeks in advance), I get the room right next to the elevator! How can anyone think that's quite, beats me. The only other available room was "by the lane", which was deemed to be worse, so no choice left. As expected, it was noisy, with the elevator bing and voice all the time, the hard steps, bags, and the commotion usually taking place around the elevator. Room was actually more of a junior suite and had the bed been placed in the second room, it would've been likely very quiet. Unfortunately, it was right next to the (very thin) entrance door and a few meters only from the elevator noise. Furthermore, the bathroom window was open by about 3 inches. I advised the front desk after the first night, nothing was done. Otherwise the breakfast is good and sleep quality could be good, if one could get some decent sleep.

I have to say that our stay at this hotel was exceptional ! From when we entered the hotel to a warm welcome to the wow factor of our room even to when we left our case with you while finishing off our trip before leaving the staff and facilities were wonderful.

We had a lovely weekend in Southampton. The hotel is located very well, it's cozy and clean.

Terrible room layout. Pull out bed unsafe for children. Bathroom was grubby and dated. Painters had painted around bed and not even bothered to remove headboard from wall. Shower was like warm at best - with a very poor flow. Woken at 11pm by very loud music. Would never return even it was for free.

So disappointed in our stay at the Mercure Dolphin Southampton. We had booked 5 days while we were in town for appointments. During our stay we had multiple instances were things were forgotten and hotel management blamed us. Further over the course of 3 days, we experienced over 7 fire alarms, during early hours, the evening, and night hours. When I approached management about the disturbances and how it had affected the our stay and appointments, costing us time and money, they basically ignored our frustration going so far as blaming other guests instead of taking responsibility. The manager was incredibly rude and aggressive and told us there was nothing he could do. When I then asked to cancel the last two nights as I no longer felt comfortable or safe in the hotel, he flat out refused to offer a refund for those two nights and that we would need to deal. I have never experienced such poor customer service and a complete lack of effort in trying to rectify a situation. Do not expect anything from staff.

Absolutely wonderful