Mercure Southampton Centre Dolphin Hotel 4 stars

Customer review rating 3.9/5 5,503 reviews
Mercure Southampton Centre Dolphin Hotel
See on a map
+ 14 Services

Hotel extras

  • Grade II listed building with original features

  • Two dedicated meeting rooms accommodating 120 guests

  • Stunning architectural features throughout

  • Central location, ten minutes from shops & cruise terminals

  • Nearby to Southampton train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Southampton Centre Dolphin Hotel

34 - 35 High Street
Southampton
SO14 2HN
southampton
united kingdom

Tel: +442380386460

Fax: (+44)2380/386470

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY LINK BUS :  FREE BUS SOUTHAMPTON STA

  • SOUTHAMPTON COACH STATION : 

  • By plane

    SOUTHAMPTON AIRPORT At 5km / 3.11 miles

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    SOUTHAMPTON CENTRAL At 0.5km / 0.31 miles

GPS :50.900261, -1.403921

Your meetings and events

The hotel offers two meeting rooms, all with a classic design, with capacities ranging from one-to-one interviews to theatre-style for 125 or sit-down formal meals for 100Our meeting packages include complimentary stationery and confectionery, mineral water, flipcharts, screens and LCD projectors.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

Go back to tab

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility. All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • Direct dial telephone

Standard Room with Two Single Beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • Direct dial telephone

Standard Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Privilege Room with 1 Double Bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)
Accessible room

Accessible Standard Twin Room with 2 single beds

  • Max. number of persons: 2

Our restaurants and bars

SIGNATURE

Type of cuisine: International

Signature has a contemporary design and feel. The menu will offer a range of dishes to cater for all, using fresh locally sourced ingredients. Breakfast served 6.30 - 9.30 Monday - Friday and 7.30 - 10.30 Saturday, Sundays and Bank Holidays

Lunch

11:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OAK BAR

Photo non contractuelle / Strictly non binding

Modern design serving a wide range of drinks the perfect place to relax and unwind. Lounge menu available every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Southampton Centre Dolphin Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,503 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,115 reviews

Room was dated, noisy, and small

Customer review rating 3.9/5

Anonymous Solo - 24/03/2020 Confirmed reviews ALL

was basic and would have been ok except for the fact the room was next to the stairs and opposite a function room, and had no sound proofing so was noisy all through the night and early in the morning.

very happy

Customer review rating 3.9/5

George H. Couples - 23/03/2020 Confirmed reviews ALL

good room, good staff.

Perfect location. Friendly staff

Customer review rating 3.9/5

Lynne Couples - 23/03/2020 Confirmed reviews ALL

Clean, tidy and perfect location for us. Room was spacious.bed very comfy. Breakfast delicious. All staff friendly and smiley. I would stay again.

it was a short stay the hotel it self was well located in the area

Customer review rating 3.9/5

Liz S. Solo - 22/03/2020 Confirmed reviews ALL

i was staying a short one due to a concert i was attending the staff was friendly and welcoming the hotel it self was really nice inside very posh. the actually hotel name outside wasn't really clear it definely need to be re done to brighten it so it visible for customers. my hotel room was cosy the only snag i have is about hardly any hot water i know the showers were eco free but i like hot showers and there was bearly any.

well located

Customer review rating 3.9/5

James M. Solo - 20/03/2020 Confirmed reviews ALL

good

Excellent hotel for cruisers

Customer review rating 3.9/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

Have stayed many times before cruising and have enjoyed the hotel, reasonably comfortable rooms and good food

Good stay

Customer review rating 3.9/5

Mike C. Solo - 18/03/2020 Confirmed reviews ALL

Very professional reception staff And breakfast staff All in all a very pleasant stay

Lovely stay

Customer review rating 3.9/5

Jeanette Couples - 17/03/2020 Confirmed reviews ALL

Very friendly staff, nice clean room and great location. Woukd definately stay here again.

Great Stay

Customer review rating 3.9/5

Richad Business - 17/03/2020 Confirmed reviews ALL

Much better stay than on a previous visit

Well located

Customer review rating 3.9/5

Anonymous Friends - 17/03/2020 Confirmed reviews ALL

Staff friendly, clean rooms, would stay again

Customer review rating 3.9/5

Radu Business - 15/03/2020 Confirmed reviews ALL

Second time in this hotel and likely last. First time was ok and thought the little quirks were just that. Alas, this time it was worse. While I specifically asked for a quiet room (booked many weeks in advance), I get the room right next to the elevator! How can anyone think that's quite, beats me. The only other available room was "by the lane", which was deemed to be worse, so no choice left. As expected, it was noisy, with the elevator bing and voice all the time, the hard steps, bags, and the commotion usually taking place around the elevator. Room was actually more of a junior suite and had the bed been placed in the second room, it would've been likely very quiet. Unfortunately, it was right next to the (very thin) entrance door and a few meters only from the elevator noise. Furthermore, the bathroom window was open by about 3 inches. I advised the front desk after the first night, nothing was done. Otherwise the breakfast is good and sleep quality could be good, if one could get some decent sleep.

A hotel that desperately needs up dating

Customer review rating 3.9/5

Colin E. Business - 15/03/2020 Confirmed reviews ALL

Friendly staff, comfortable bed and plenty of parking. The hotel is so desperate of updating inside and out, I personally would not stay here again until it has been updated

Good stay

Customer review rating 3.9/5

Joanne Friends - 15/03/2020 Confirmed reviews ALL

Greeted by a lovely friendly receptionist, our room was ready straight away. Great location, nice clean room.

Friendly and comfortable

Customer review rating 3.9/5

Plerne Solo - 14/03/2020 Confirmed reviews ALL

A very welcoming hotel. Comfortable bed and a nice room. Breakfast was really good, served in a nice environment. Relaxing and friendly.

Disappointing

TripAdvisor rating 3.5/5

ra25661 Business - 11/03/2020 TripAdvisor review

Second time in this hotel and likely last. First time was ok and thought the little quirks were just that. Alas, this time it was worse. While I specifically asked for a quiet room (booked many weeks in advance), I get the room right next to the elevator! How can anyone think that's quite, beats me. The only other available room was "by the lane", which was deemed to be worse, so no choice left. As expected, it was noisy, with the elevator bing and voice all the time, the hard steps, bags, and the commotion usually taking place around the elevator. Room was actually more of a junior suite and had the bed been placed in the second room, it would've been likely very quiet. Unfortunately, it was right next to the (very thin) entrance door and a few meters only from the elevator noise. Furthermore, the bathroom window was open by about 3 inches. I advised the front desk after the first night, nothing was done. Otherwise the breakfast is good and sleep quality could be good, if one could get some decent sleep.

Fabulous stay

Customer review rating 3.9/5

Chris R. Friends - 10/03/2020 Confirmed reviews ALL

I have to say that our stay at this hotel was exceptional ! From when we entered the hotel to a warm welcome to the wow factor of our room even to when we left our case with you while finishing off our trip before leaving the staff and facilities were wonderful.

Dear Christopher R., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Nice hotel

Customer review rating 3.9/5

Liivi Families - 09/03/2020 Confirmed reviews ALL

We had a lovely weekend in Southampton. The hotel is located very well, it's cozy and clean.

Customer review rating 3.9/5

Ted Families - 09/03/2020 Confirmed reviews ALL

Terrible room layout. Pull out bed unsafe for children. Bathroom was grubby and dated. Painters had painted around bed and not even bothered to remove headboard from wall. Shower was like warm at best - with a very poor flow. Woken at 11pm by very loud music. Would never return even it was for free.

poor customer service

TripAdvisor rating 3.5/5

Jprelack Business - 08/03/2020 TripAdvisor review

So disappointed in our stay at the Mercure Dolphin Southampton. We had booked 5 days while we were in town for appointments. During our stay we had multiple instances were things were forgotten and hotel management blamed us. Further over the course of 3 days, we experienced over 7 fire alarms, during early hours, the evening, and night hours. When I approached management about the disturbances and how it had affected the our stay and appointments, costing us time and money, they basically ignored our frustration going so far as blaming other guests instead of taking responsibility. The manager was incredibly rude and aggressive and told us there was nothing he could do. When I then asked to cancel the last two nights as I no longer felt comfortable or safe in the hotel, he flat out refused to offer a refund for those two nights and that we would need to deal. I have never experienced such poor customer service and a complete lack of effort in trying to rectify a situation. Do not expect anything from staff.

Brilliant

Customer review rating 3.9/5

Matt Families - 07/03/2020 Confirmed reviews ALL

Absolutely wonderful

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby