Mercure Southampton Centre Dolphin Hotel 4 stars

This is the second "special occasion"I have booked this hotel for the wife and I. Brilliant location in Southampton, every thing close by. Had a couple of beers in hotel, all areas covid safe but are at Shanghai 1814 just over the road. Room not massive and a bit dated but bed very comfy for a romantic trip!

Staff Team as always efficient, friendly, and having to work under the restrictions and limitations of Social Distancing and all that implies in an Hotel setting and environment, doing a great job. Room extremely clean and Public Areas functioning and monitored very well. Back again soon. Our thanks, C.M.B. & P. Brett.

Room was ok a little dated. Biggest disappointment was breakfast, stake prepacked food. No mould for cereal and no one to ask for more. Expected a better experience as an Accor member,

The Dolphin is a bit tired looking, new decor and carpets would help. That is reflected in the price. The staff were great and the car parking excellent. We went next door to the Wetherspoons for breakfast.

Between the Gathering of rats outside Our window , to the music entertainment, bottles being recycled and the mould spores on the ceiling and bath tub And the cannon ball that fell in the middle of the bed and no hand soap ? this is was a horrible experience And sleep and disappointed in the mercure chain and I don’t understand how it was four stars .. nor did I receive my points for staying ... as an accor member . We were embarrassed and uncomfortable how to raise this at check out ..

I would like to discuss this with the area manager or preferably the UK manager of Mercure

Enjoyed our stay at Mercure Southamption Centre Dolphin and generally in this post Covid lockdown period everything had been done to conform to Government guidelines. However there are a few general observations - I think there could be an improvement in the breakfast arrangement which was very limited and didn't real meet my expectations for an Accor organisation. When a vast majority of restaurants can now provide a reasonable meal out and would consider this a failing at the Dolphin. On a more positive note the staff were friendly and helpful. My last comments, which is not Covid related, I think better warning about accessing the car park could have been made when I booked the hotel and the hot water in our room was only mildly warm at any time.

Close to all restaurants and bars. Really nice hotel but not maintain properly and dirty.

Covid precautions in place, but disappointing that this seemed to extend to housekeeping (room not made up after first night; corridors needing hoovering; bathroom not properly cleaned) and catering (brown bag breakfast). Nearby cafes were providing cooked breakfasts - why couldn't the hotel?

Hotel dirty , tired decor, short staffed,

Very good,friendly staff

Never had to make a hotel bed up in my own room in my whole life. The décor was shabby and dirty with cobwebs hanging from light fittings, massive stain on the carpets, broken window panes (in both rooms 27 and 31). The underside of the bath hand rail in room 27 was disgusting. We were given information that no-one would enter the rooms if staying over one night. We had WhatsApp communication which in all fairness did work well, we asked the hotel team to check for a parcel shelf which we had mistakenly left in the carpark, they messaged back to say they'd found it and were keeping it in reception for us. Messaged again asking for more tea/coffee supplies and clean towels, all were delivered but the dirty towels were left in the room and no change of dirty mugs. The water was barely warm, I had to boil kettles for my daughters bath (she is a wheelchair user and warm water is essential for her well being), my husband had to boil water to shave. One evening we returned to the hotel at 11.16pm, the large outside doors were locked and we rang the bell for approximately 10 minutes, before seeing the sign to ring, luckily we had phones which were charged - the doorman gave all sorts of excuses but no offered of apology. Went to the bar and ordered a large wine and diet coke, when given to me I noticed the rim of the glass was dirty, pointed it out to the member of staff who thoroughly inspected it before pouring me another in a clean glass. Not a good example of a Mecure hotel, in fact a disgrace to the chain, also heard other customers complaining of similar issues. Also the positioning of the rooms allowed the smell of the smokers to saturate the rooms, very unpleasant to sleep in, also when we arrived a workman was gloss painting the doors and the smell in the rooms and wing was not acceptable. We have stayed in 3 other hotels since lock down and their policy was to clean, clean, clean, clean bedding each day, clean towels each day and thorough clean of the room each day - much closer to the level of service I would expect and a far more reassuring approach to keeping Covid-19 under control - we will not be staying here again!!

Stay was very friendly & relaxed & very welcoming, apart from a old chap workin in the bar who just looked down his nose at me & my daughter, very unpleasant, but possibly he was haven a bad day, still very unprofessional, I’d possibly stay again

perfect hotel, great location ,spotless always friendly staff will return soon...

I have stayed in a few mercures and expected a far better standard or cleanliness and comfort.. the room( 133) carpets were stained, discoloured and looked old, there were finger marks and muck all.over the walls near light switches and next to the beds( even hairs on the wall) the sofa bed mattress was appalling, you could feel every spring in there, we had to put towels a and lay the duvet sideways for our child to lay in comfortably. The price we paid for this room I was disgusted. The breakfast option was also very dissapointing ( while I understand covid restrictions are in place) I am sure you can have some make toast or serve breakfast like very other restaurant and cafe already open...I will not be using this hotel again and will discourage other people from using it and probably will try other hotel companies instead despite using your company through work for the last 5 years..