Mercure Milano Solari 4 stars

Superb - customer focused, attentive and yet professional

The hotel is well positioned both for business and leisure near the Navigli. Clean and confortanle with reasonable prices.

The hotel is good. The rooms (I booked the apartment) were nice. The apartment is clean and spacious with good beds. There’s no need to book a breakfast since you can order a perfect cappuccino and a croissant around the corner very affordable. “Due to COVID19” (or maybe Due to economically realsons) the service was limited. I’m an All silver member. There was no welcome drink voucher. The room was cleaned once only after really asking for it. (4 night stay) . All fine. I liked to check out late. Since I’m silver, that’s allows me to have that. Usually 2-4 pm. Since I booked a late flight that was my plan. But there was a 10am check out... when I asked I could stretch it to 11... but 10:20am the cleaners start to knock the doors. All “due to Covid”. They should tell this upon booking. All in all, nice hotel. Good location, good clean room.

I stayed at the hotel for 2 nights and was very happy with the cleanliness, the staff and the check in/out experience. There were specific Covid related procedures included in the instructions in my hotel room which gave me confidence that the hotel is considering the safety of guests and staff seriously.

Very good location, very clean and very good/friendly staff, extra-large rooms and very comfortable beds

Apartment was good located and confortable. Bad communication from front desk on new rules set by the hotels, inside the apartment we have found the trash from previous costumer and last but not least we have been verbally abused by the parking valet. This has been the worse experience in an Accor Hotel

It started bad. Receptionist refused upgrade due to unavailability of rooms. I pointed out that they are available on the website, still got a response no availability. I needed to fight for a few minutes until he realised I wouldn't let go a lie. And a miracle there was a possibility of an upgrade. Then I was shocked to get a breakfast box. First of all it was lousy. Second of all why do you say on your website that there is breakfast included?!!! It is not breakfast and it is misleading clients. Even if there is a regulation that no normal breakfast is possible in hotels (which I doubt as restaurants are open) it should be clearly communicated at reservation or just after at the latest - in my country bf is served (even though often just as delivered to the table). Then we got to the room. First thing was to have a shower. And guess what shower head is immediately falling off, water pressure is very poor. Only toiletries in a suite (sic!) was one bath gel and when soap at the bidet. Suite is sold as equipped with a kitchen. What is the use of the kitchen if I found just one plate there? No any other equipment, no cutlery. I received fast check note, so I left cards in the box. But I never received final invoice, specially taking into account that in notes I asked to issue an invoice. So overall it was very bad experience and the worst hotel treatment I had most likely not even this year. Due to that I request a compensation of 6000 points to cover overpayment for breakfast that was not provided, inferior service and lacking room equipment and bathroom state. I also need to warn you that if my request is not met I will file a chargeback request for undelivered service. I also request that you send me an invoice with details I included in my reservation.

Was staying there for 2 nights end of June. Not one of the best Mercures I must say, Bit outdated and not very cozy in terms of rooms, but spotlessly clean. Nice gentleman at checkout was really pleading to review the Hotel in kind of despair that people should come back to Milan, which I'm happily doing. COVID measures are in place in the Hotel and in Restaurants - all good. People disciplined with face masks etc As for the Hotel: If they are such in hope for customers to come I would have expected another kind of check-in experience though. Accor status completley ignored..., not a single 'nice to have you here'... I'm not even talking here about an upgrade that you're normally offered as frequent traveler... (notably in a Hotel that was certainly not very frequented...). If there was not much guests in the past weeks they could have taken a chance to e.g. repair the window in the bedroom which is not closing properly and made it at night rather noisy from the street... Not sure I pick the same place again. Really a bit odd - if my business is really under such a theat as Corona is for the travel industry I woudl really fight for each customer... Not sure Accor thinks that this is needed...

Friendly helpful staff. Quiet clean well appointed room

good

We were staying in Mercure Milano Solari several weeks ago for the weekend. We have rented the apartment with sort of “our own” entrance. It was lovely, clean and comfortable. I have especially enjoyed the fact that the whole apartment was white, clean and spacious. I would strongly recommend this accommodation option for everyone who wants a comfortable getaway in Milan. Also, I have left my jumper which was brand new in the apartment and I have realized this only when I got back home to Lithuania. I texted the hotel and they found it, packed it according the instructions that I have sent to them and helped me to get it back. All the staff was super helpful. Especially thanks for Tatiana and her help throughout the process of getting my stuff back across all Europe. Wishing you all the best! 😊

As always we appreciated our stay in this hotel located in a very dynamic part of Milano. Staff is always friendly and speaks French. We appreciated the drink at the bar, the bar tender was very proffesionnal and friendly. Staff is very polite and always in a good mood. The room is very clean. So we will come back.

Software glitches in booking. The room availability shown is never correct. We were not upgraded and the room booked was not even of Executive class. The room was not ready for check in even at 14:00 hours. The late check out was not allowed although I am entitled for late check out.

I spent 3 nights at the Mercure Solari. I love the location, at a few minutes walk from Sant Agostino metro stop ( which is direct from Centrale station so super convenient when traveling by train). Quiet and safe area. Hotel is good. Staff super nice. I had booked a single room and got upgraded to a double room with comfortable king size bed so was cool. No issue of aircon and wifi was working well. I would return there for sure...

Good location, close to city centre. 15 minutes walk to Duomo, good communication by metro (from S. Agostino station). Rooms are clean, breakfast less than average (but you can have good one in the shop at the corner). AIR-CONDITION SUCKS! We had room with large windows on the south side and despite the curtains after a sunny day it was like in the oven. The air condition couldn't cool the room for the nights, which were nightmares. Apart of this, the air-condition seemed to be broken because it was constantly turning off-and-on (every 30 seconds). The front desk staff came to fix it but they couldn't help. They were very sorry and said that this only happens when there is very hot outside (strange that guests need the air-co during summer time, instead of winter). Aaah - and we experienced several blackouts during our stay, let me guess - due to increased use of air-condition because of hot weather? Hey, it's Italy not Finland! Other than that the hotel would be great, but not working air-condition is unacceptable for a 4 star hotel in Italy.