Hotel - ibis Santiago Manquehue Norte
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Santiago Manquehue Norte Hotel

3.5/5 1,509 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Catering

  • Breakfast

Business services

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Hotel location

Our rooms

  • 216 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Free Wifi
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Iron in room
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 ALL Rating 12,195 reviews

Our guest reviews for
ibis Santiago Manquehue Norte

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,509 reviews
Camila Business - 27/11/2019 Confirmed reviews ALL
« Comoda estadia »

Rapido check in comoda estadia personal gentil

Natacha Couples - 12/11/2019 Confirmed reviews ALL

Confortable

Ed Business - 11/11/2019 Confirmed reviews ALL
« Extremely dirty room dust from ages, moldy bathroom »

Sometimes take 2-3 min to get hot water, from the shower the water always leeks to the floor, drain sometimes flooding. In the room dust everywhere on the lamps looks like 2-3 months old, Can’t change the mode on the air conditioner. Dirty window

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

Raul Business - 24/10/2019 Confirmed reviews ALL
« SENSILLO »

EXPERIENCIA REGULAR HOTEL MUY BASICO

Our hotel has responded to the review
Our hotel has responded to the review

Estimado RAUL C., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Santiago Manquehue Norte. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Vanessa Joubert Gerente General Ibis Santiago Manquehue Norte

Marcos Solo - 16/10/2019 Confirmed reviews ALL
« Relaxing atmosphere »

Friendly, helpful, kind and always with a good mood staff. Clean and simple yet nice and functional rooms. I loved the breakfast and dinning room, entrance hall and front desk as well. 100 % Recommendable!

R. Business - 12/10/2019 Confirmed reviews ALL
« Average »

Lot of areas which can make the stay worth the money spent. 1) No room service - not even a bottle of water in the room. 2) No facility to make tea or coffee in the room. 3) Ibis kitchen has very limited offering for Vegetarians. 4) Breakfast spread is meagre. 5) Reception staff is just okay. Check-in and check-out takes substantial amount of time.

Anonymous Solo - 08/10/2019 Confirmed reviews ALL
« correct »

It was ok

Hernan H. Solo - 07/10/2019 Confirmed reviews ALL
« exelente »

satisfactoria

Solo travel - 25/09/2019 TripAdvisor review
« Mr »

I stayed there for five nights and was told the Hotel had parking, what this website and the hotel does not tell you is the parking is not free!! I stayed in this hotel in March and teh parking was free, no charge. But this time I stayed and the reason I stayed was Parking and after having my bike in the park for these nights I was charged. Not a lot, but that is not the point. Second the room was cold and even as I set the thermostat at 29 it never warmed up. Breakfast for Ibis, very average on world standard as I am staying in ibis in many countries.

Robert Business - 14/09/2019 Confirmed reviews ALL
« Diferente »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Ordoñez, Thank you for taking the time to tell us about your experience at the ibis Santiago Manquehue Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

Elias N. Business - 12/09/2019 Confirmed reviews ALL
« Bad organazation and front desk attention »

I have been in Ibis Manquehue for 3 times. Three bad experiences. First time they gave me a handcap room , no heating, the bathroom is not for normal person, the water was very cold, the room was vry cold, I could not sleep at that night. It was late and the manager is out. Next day they changed me the room, and finaly the problem was solved. The second time I made the reservation using my credit card and told the person the at the of my staying the company will pay using a corporate card, so they told me they won´t charge my card. My surprise, they charged my card. Another problem was, I had asked one night and during the day talked to the manager that I need to be one night more, he told me, No problem, I will keep you at the same room. For my surprise , when I arrive at the room, there was a person leaving my room. The cancel my room and gave to another person, with all my belongs inside the room. Its was really so bad experiences with Ibis Manquehue. For sure I will never camo back again to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elias N. Netto, Thank you for taking the time to tell us about your experience at our hotel. We are very sorry that the events have led to a bad experience of our hotel. For what we offer you can return with special attention and benefits in the rate from the Management for everything that happened We know that he especially continues to choose us for all the good we can offer him, especially the guarantee and security of all belongings. So, for the next time you will have a completely personalized welcome from us. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

Sandra Solo - 01/09/2019 Confirmed reviews ALL
« Practical »

It was good but there is no bellman to help you with suitcases. For the price, it could be a little better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra I., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Asistente de Gerencia Ibis Santiago Manquehue Norte

Mv Business - 31/08/2019 Confirmed reviews ALL
« confortable »

without any problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco V., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Asistente de Gerencia Ibis Santiago Manquehue Norte

Evelyn Business - 31/08/2019 Confirmed reviews ALL
« estudios »

rapido check inn, bar agradable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evelyn S., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

Raul O. Solo - 20/08/2019 Confirmed reviews ALL
« Things to review »

The air conditioner didn't work well, I couldn't turn off during the night. The people at the front desk kindly provided me an AC adapter, however it was the last available. My suggestion is to have more just in case people from other countries require them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raul O. Pineda, We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

Ilan S. Business - 19/08/2019 Confirmed reviews ALL
« AGRADABLE »

hotel de acorde a mis expectativas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilan s., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Asistente de Gerencia Ibis Santiago Manquehue Norte

Claudia Couples - 13/08/2019 Confirmed reviews ALL
« ESPECTACULAR »

EXCELENTE HABITACION, ATENCION, Y DESAYUNO MARAVILLOSO

Our hotel has responded to the review
Our hotel has responded to the review

Dear maria claudia O., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Asistente de Gerencia Ibis Santiago Manquehue Norte

Francisco Business - 12/08/2019 Confirmed reviews ALL
« Low Cost hotel for a short stay »

Confortable bed but the bathroom smelt...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisco B., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Asistente de Gerencia Ibis Santiago Manquehue Norte

Frank C. Families - 12/08/2019 Confirmed reviews ALL
« Good »

Problems with the key. A lot of noise outside of the room. People not respect the privacy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank C., We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

Maria J. D. L. F. Couples - 11/08/2019 Confirmed reviews ALL
« Maria Jose »

It was good, just a little noisy in the night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Jose De La F. Ricapito, We very much appreciate your comments regarding your stay at the ibis Santiago Manquehue Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oscar Zevallos Assistant Manager Ibis Santiago Manquehue Norte

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