Pullman Zhangjiajie Hotel 5 stars

Don't judge hotel by its general international image and the picture in the social media hahahahah, at least that what i learnt from this china's national holiday trip in zhangjiajie. I did really have a great expectation when i booked it in Accor ALL app. Unfortunately, it was not a good experience in reality This hotel is really looks old and honestly it looks like regional government owned manage hotel rather than a pullman. Their breakfast area is a chinese restaurant which not provide too many small table so if i dont go there early in the morning i need to share my breakfast session with strangers (who i don't even understand their language). As other chinese hotel, their officer can not speak english well. I actually already get used to it. The thing is i see 1/2 foreign look officer there but neither of them take initiative to at least greet the unchinese speaking guest like me. The worst things are: 1. i order a deluxe executive room with lounge access for my stay, but it turns out the lounge access is just a soft drink / soda drink in their open lobby lounge. So dont bother to buy their lounge access package next time 2. there is no recognition from the hotel that I am platinum member of ALL Accor 3. I have reported a problem with my air conditioner in the morning which only can produce a warm air rather than cold air which make our room feel more like sauna than a bedroom. The think is they dont report to me at all whether they already check it or not until i ask them again in the late afternoon after i arribe from my trip (because i still feel my bedroom feels like sauna). Finally they told me that the cool air conditioner already turn into a warmer (Which i'm okay if they told me clearly before) and ask me to open my window so that my room can be cool down. I definitely will not choose this hotel again if I go to zhangjiajie again in near future.

The bed is soft.

We stayed there for a night during dragon bot festival holiday. It was a short stay but we did enjoy our stay. The staffs are friendly and helpful. We were assisted by guest manager, Bob. He helped us throughout our stay. Thank you :)

Staff was attentive and render assistance when arrived. Rooms was large and comfortable. Breakfast was okay and can have more varieties of salads. Location is good where there are many other restaurants opposite the hotel and it is located near the Wulin Yuan. Overall a great experience at this hotel!

Situated in the best place, walking distance to many shops and restaurants , but very quiet My room was big , spotless clean and very happy when we came back to the room , there were water and glass , a small tin of cookies and a gift near our bed , it's so nice after a tired day ! Thank you so much ! And last but not least , the breakfast were big variety of choice

Our experience of staying at pullman was enhanced because of great stuff support. On arrival we met Bob Naresh, guest service manager, who helped in immensely in planning our places to visit in Zhangjiajie. He helped as get tickets from an external source which were originally sold out online. Moreover, he helped us get extra night for reasonable price as we decided to extend out stay. Without his and the entire team support we would not have had a great experience as we did.

We had a pleasant experience. Our room was spacious, quiet and comfortable with good bathroom facilities. The food was of good quality and reasonably priced although we would have welcomed a couple more Western options for our eight-year-old son. Staff went out of their way to be friendly and helpful. The swimming pool was a big hit with the children. The hotel is very close to the major sightseeing attractions. All in all a good choice.

The hotel was beautiful and the service was excellent.

It was disappointing that the welcome vouchers are only good for soft drinks or tea. A bottle of ice cold beer would be much more welcoming

I booked this hotel because I am an Accor LeClub member. I happened to have a Chinese friend traveling with me. Every employee with the exception of Luc (bellhop) spoke only to my Chinese friend and ignored me completely even though I was paying all the bills. Also, the food was less than appealing. I booked an Executive room but was not told until I arrived that the Executive Lounge was “under renovation” and we would receive the afternoon tea, happy hour and all-day drinks in the front lobby. The breakfast buffet had all oily Chinese options. Usually I can at least find hard boiled eggs, an omelet station or oatmeal, but none of those were on offer here.

I liked the hotel and mainly it’s location that it is walkable to the bus station and the National Forest. I would like to give special credit to Bob Naresh who is the Guest Manager for making my stay more pleasant. He guided me on planning my vacation as I was not sure on how to navigate there. Overall, 5 star rating

Great service, wonderful location

Pros: - Staff were all very courteous from the driver who picked us up, check in staff, cleaning ladies, restaurant waiters, chef, etc even if they speak limited English or no English at all. - Rooms are nice and clean. - Location is very close to Zhangjianie National Park. Cons: - Please install safety locks in room 3652 like a chain bar guard, swing bar door guards that cannot be accessible from outside. I am always worried that anybody with an access card can just go into our room anytime. I think there was one installed before and was removed because there were some markings on the door. - please install bidet in your toilets too.

The Pullman hotel is a great hotel wonderfully situated near the attractions of Zhangjiajie National Park. It has Great food and a building architecture that is in harmony with its surroundings. But what makes the hotel grand is its staff ,especially Bob Naresh. His attention to detail professionalism, and superb manner make the Pullman hotel THE destination for visitors to Zhangjiajie. Thanks again, Bob

Was a great place to stay, except the breakfast could be much better.