Hotel - Novotel London Blackfriars
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Novotel London Blackfriars Hotel

4.5/5 3,138 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition and convention centre

EXCEL CENTRE10.62 km / 6.6 mi QUEEN ELISABETH II2 km / 1 mi

Your meetings and events

Our experience in hosting meetings and events means that we can offer the perfect venue to suit your business requirements. All rooms come complete with state-of-the-art equipment and our team are on hand to ensure your event is a successful one.successful one.Friars 3: 30 sqm with natural daylight and fully equipped: LCD projector/screen, flipchart, Bose sound system, stationary box - Theatre 15 - U-shape 12 - Boardroom 16 - Classroom 8 - banquet 0

Novotel London Blackfriars Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ABBOTS 21 m2 2 m 0 0 12 0 0
PRIORY 21 m2 2 m 0 0 10 0 0
FRIARS 1 28 m2 2 m 15 14 16 8 16
FRIARS 2 28 m2 2 m 15 12 16 8 0
FRIARS 3 28 m2 2 m 15 14 16 8 0
BISHOPS 47 m2 2 m 50 20 24 12 0
TEMPLARS 48 m2 2 m 60 22 28 24 0
FRIARS 1+2+3 84 m2 2 m 100 38 44 54 50
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel is fully equipped with new-generation Novotel rooms. 100% innovation: a glass screen, which becomes transparent or opaque at the touch of a button, separates the room from the bathroom. Novotel offers you eco-friendly welcome products.

  • 182 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 33 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 12,768 reviews

Our guest reviews for
Novotel London Blackfriars

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,138 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Chris Families - 02/12/2019 Confirmed reviews ALL
« Fantastic »

Had 3 nights here with my family with 2 adjoining rooms for extra comfort. Don’t have one bad word to say ! Was greeted with great staff upon arrival and throughout my stay they were always friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher B., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on : tripadvisor.com/35… To tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Babaye Traore - Guest Services Manager.

Mr. J. Business - 02/12/2019 Confirmed reviews ALL
« Mr. J. »

It was a memorable stay, I liked the breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas K., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on : tripadvisor.com/35… To tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Babaye Traore - Guest Services Manager.

Jc Business - 01/12/2019 Confirmed reviews ALL
« Lovely hotel lovely staff »

All great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane C., Thank you very much for your recent stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on : tripadvisor.com/35… To tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Babaye Traore - Guest Services Manager.

John C. Families - 01/12/2019 Confirmed reviews ALL
« very good »

Efficient check in .Room ready at 1.30. Great Staff . Very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John C., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on : tripadvisor.com/35… To tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Babaye Traore - Guest Services Manager.

Isla Business - 30/11/2019 Confirmed reviews ALL
« Business Stay »

The visit was good overall but seems bizarre that for the cost of one night, breakfast wasn't included. The staff on the day we arrived were lovely but in morning, the lady at reception was very dismissive when we asked re breakfast. Wasn't the best end to a business stay. Isla

Andrew Business - 29/11/2019 Confirmed reviews ALL
« very nice stay »

efficient friendly checkin, good quality room and facilities, good qulaity breakfast but could improve the range of fruits, oats and yoghurts offered to be able to have a healthier porridge/"overnight oats" style breakfast.

Sami S. Business - 29/11/2019 Confirmed reviews ALL
« Solid good accommodation as usual »

As usual it was nice to stay at Blackfriars Novotel, a bit noisy night but still very pleasant stay.

M.l. Families - 29/11/2019 Confirmed reviews ALL
« Mrs »

The experience was made special by one of the members of the Novotel Blackfriars team , her name is Marta. She made us feel welcome by her warm and approachable manner. Nothing was too much trouble for her and accommodate our needs in every possible occasion.

Taehoon O. Families - 29/11/2019 Confirmed reviews ALL
« Cozy and the nicest staff, best breakfast buffet...! »

Cozy and the nicest staff, best breakfast buffet...! Our family stayed this lovely hotel for four nights, and we really enjoyed here and felt like mother's home. Great location (2 mins from the subway on foot), many restaurants around it, Safe area and the room was so great. if you travel with two kids, this hotel is the best I believe, and here is the best story. My 7 years old son was so excited about breakfast and in somehow, he dropped the dish (you know it happens everywhere..) but the staff was so nice and even worried about my kid and encouraged him not to cry. and even served new dish for him.. Unbelievable service... I think all servers are great but especially, the Alina who took care of my son was nice person. Overall, I'm so happy to have a chance to share my experience here. Thank you. Taehoon

Geschaeftsreisende Business - 28/11/2019 Confirmed reviews ALL
« South Bank »

Spacious and comfortable room. The desk is a bit small for business travelers. The breakfast could have more cut fruit (it is pretty much English full with a few slabs of melon). The pool was shut one day because of chemical imbalances, and early morning on other days full of families with children, so not really conducive for exercise. The best part is the very convenient location, especially for arrivals to Gatwick, and for attending museums and theater. Very good hotel overall, but the prices double some nights and there is no attempt to give anyone a price advantage for longer stays (I was there for four nightsI

Alex Business - 28/11/2019 Confirmed reviews ALL
« Poor customer service »

I believe the hotel infrastructure is ok, provided that it is not a 4 or 5 stars hotel, however, I could notice that your customer service (people at the front desk, bar, restaurant) are not very helpeful and sometimes can be considered as being rude with the guests. I was completely desapointed with the people you have working at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre Rafael W., Thank you for your recent at the Novotel London Blackfriars and your review. Which obviously raised a big concern to me and I would like to first of all apologize that we did not meet your expectations and would like to reach out to you directly to apologize in person. I treat your feedback with the utmost seriousness and I am currently investigating this matter. Can you please contact me on : h7… to discuss about your stay and the Customer Service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Babaye Traore - Guest Services Manager.

Dany M. Business - 28/11/2019 Confirmed reviews ALL
« good experience »

Generally the experience was good. The room is well equipped and the staff is nice. However, when checking in, I was told that the breakfast wasn't included in my booking, even though I was sure it was (I rechecked the reservation mail after the trip). I didn't have access to my e-mail to show the receptionist. But the receptionist told me twice that it wasn't included.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dany M., Thank you very much for your recent stay with us. I am happy to read that you had a good experience in our hotel. Regarding the Breakfast as you are coming from the company Sumitomo the breakfast is included in your package, I do apologies for the wrong information given upon check in. If you haven't took the breakfast as is a part of your package I am more than happy to refund you the breakfast from your previous reservation. Rest assured that I will remind the front office department regarding the Package for the guests coming from your company. Can you please contact me via email at h7… if you haven't took the breakfast during your previous stay. If you are planning to visit our hotel in the future I will personally look after your stay in our hotel and making sure that you have an enjoyable visit at the Novotel London Blackfriars. Looking forward to hearing from you. Kind regards, Babaye Traore - Guest Services Manager. h7….

Mark Business - 28/11/2019 Confirmed reviews ALL
« Comfortable nights stay »

Great room, not too hot for once. Had an accident with a wine glass, phoned reception and the glass was vacuumed up in minutes. Ate in room, great steak. Good variety at breakfast. Easy checkout. Will stay again.

Anonymous Business - 28/11/2019 Confirmed reviews ALL
« Very comfortable stay in a great location »

I had a very enjoyable stay overall. The bed was very comfortable and the room was clean, modern and with a great view of the Shard. The day bed was appreciated as another place to sit and came in handy when having friends over for a cup of tea. The gym is small yet very well equipped. The pool unfortunately was ice cold and I am told this was due to maintenance. The sauna was lovely

Maxi P. Families - 26/11/2019 Confirmed reviews ALL
« The staff at Reception Counter was extremely helpful and friendly expecially on my arrival date 17 Nov »

Excellent

Carolyn F. Business - 26/11/2019 Confirmed reviews ALL
« Head of HR »

Upon arrival there was nobody at reception to check in with, I waited but as no one came I decided to get go and find the room in the hotel where, my course was being run from, and check in later. The hotel was pleasant and the room was clean. That evening I ordered Room Service and during the night whilst eating the food I noticed it had an odd, and greasy taste. Later on I became very unwell being sick and needing the toilet. I rang down to reception to advise of same, and the receptionist advised he would tell the Food & Beverage Manager as they were on site, he also asked if I needed a Doctor - I advised that I would see how I went. The symptoms described continued through the night and the next morning subsided to a large extent although, I did not feel 100%. I checked out and was not asked if I was feeling better. I went to attend my course for the day and the food and Beverage Manager never contacted me regarding my call on the night or the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F., Thank you for bringing to our attention your concerns regarding your stay at Novotel London Blackfriars. I tried to contact you on the number that was on your reservation (0…) but it didn’t go through. We were naturally very sorry to learn that you felt unwell on 18th November 2019 and we were obviously concerned that you have attributed this illness to food prepared at this hotel. We now had the opportunity to investigate your concerns. Having received your report of illness, the food safety hotel records from 11th of November 2019 until the 19th of November 2019 were reviewed and do not indicate that any lapses have occurred. It will reassure you to know that we have not received any other reports of food related illness from customers who eaten food prepared at the hotel. In order to carry out a very thorough investigation, we have also reviewed our sickness absences in our Food and Beverage/Kitchen department as well as Housekeeping team, and we can also confirm that no employee has taken any time off work due to an illness which rules out any infection from a staff member. Nonetheless, we regret that you were unwell and we would not wish you to be left with a poor impression of Novotel London Blackfriars. I also want to apologise for the fact that you didn’t hear from us the next day. Rest assured that I have addressed this with the teams to prevent any future occurrence. Please note that the meal you had will be on us. A refund of £25.45 has been arranged onto your card ending 1477. It should appear on your bank statement within 5 working days. Thank you once again for your time in raising this matter, this allowing us an opportunity to carry out a thorough investigation. I do hope we will soon have the pleasure of welcoming you back to Novotel London Blackfriars, and restoring your confidence in our service. Should you have any questions, please feel free to contact me. Kind regards, Charline Decobert Operations Manager

V Families - 26/11/2019 Confirmed reviews ALL
« Fantastic Hotel »

What a lovely hotel! The welcome at check in, the service at dinner, all fantastic. Was just me and my daughter staying, we had a beautiful room, spotlessly clean and had a lovely time in the swimming pool (perhaps a little cold!). Thank you for a great experience!

Anonymous Business - 26/11/2019 Confirmed reviews ALL
« Pillows too hard »

I love staying at the Novotel BF - however, please update your pillows, they are rock hard.

Anonymous Business - 26/11/2019 Confirmed reviews ALL
« Comfortable »

Friendly staff at reception, Well appointed and comfortable room

Ann-sofie D. M. Business - 26/11/2019 Confirmed reviews ALL
« Very beautiful hotel »

- Overall really nice hotel - Clean room - beautiful bathroom - Wide enough for 2 persons

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