Mercure Lille Roubaix Grand Hotel Hotel

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Mercure Lille Roubaix Grand Hotel Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 343 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Reinforced health protocol with our ALLSAFE certification

  • Art Deco Building

  • Bright and air-conditioned rooms, NUXE products

  • 328 yard walk from La Piscine Museum and 15 mins by Metro to downtown Lille

  • Catering with fresh, homemade dishes

Hotel location

Mercure Lille Roubaix Grand Hotel Hotel

22 avenue Jean Lebas
59100 ROUBAIX
France

Telephone +33 3 28 52 13 98

Fax +33 3 28 52 45 45

Contact email

  • METRO TRANSPOLE:  2 MAIRIE ROUBAIX

  • By plane

    LILLE LESQUIN At 20km / 12.43 miles

  • By train

    GARE DE ROUBAIX At 0.5km / 0.31 miles

GPS:50.692593, 3.170813

Companies

  • ADECCO 0.2 km / 0.12 mi
  • ADIA 0.6 km / 0.37 mi
  • BNP PARIBAS 0.5 km / 0.31 mi
  • CAMPUS EDHEC 3 km / 1.86 mi
  • CYLANDE 0.5 km / 0.31 mi
  • DAMARTEX 0.6 km / 0.37 mi
  • DUC FRERES NORD 4 km / 2.49 mi
  • ETO 0.2 km / 0.12 mi
  • FINAREF SA 0.4 km / 0.25 mi
  • MAIL ORDER FACTORY 1.1 km / 0.68 mi
  • OKAIDI/ IPGROUP 3 km / 1.86 mi
  • REDCATS 0.5 km / 0.31 mi
  • STANDARD INDUSTRIE 1.7 km / 1.06 mi
  • SWISSLIFE 1.3 km / 0.81 mi
  • WEVISTA 3 km / 1.86 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le Vieil Abreuvoir

The restaurant welcomes you from Monday noon to Friday noon (closed on Friday evenings, weekends and public holidays) We offer gourmet, regional and seasonal cuisine; we also recommend our "market menu".

Your meetings and events

The Mercure Lille Roubaix Grand Hotel offers two meeting rooms, with its main room (1615 sq. ft/150 m²) enjoying natural light, and can host up to 170 people for cocktails. Air conditioning and audio-visual equipment are also available.

Room descriptions and layouts

2 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

The rooms are lovingly decorated in a mix of warm tones with a modern twist and are equipped with LCD screens, cable TV, Wi-Fi access and bathtub or rain shower. Family Suites include a sofa bed and are more spacious offering enough room for a family of four (including two children under 16 years of age).

Our guest reviews

Our guest reviews for
Mercure Lille Roubaix Grand Hotel Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  343 reviews

TripAdvisor Rating  4.0/5  438 reviews

Certificate of excellence 2022

One night

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The architecture of the lobby is very nice and the staff friendly. However the air conditioning did not work and the room was too hot to sleep (23°C) and opening a window means terrible noise from the street. So we did not have a good night.

Dear ALAIN D., Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After checking with the technical service, the air conditioning works perfectly. Know that our reception team is available 24 hours a day to serve you. Sincerely, Clarisse Galland Sales Assistante

Just about satisfactory

Customer review rating 3.0/5

C. Friends - Confirmed reviews ALL

Room was not 4*. No mini bar. Desk light did not work. Towels were made from cardboard and not bath towel size. One tea bag and a paper cup, really?

Dear SMITH C., We thank you for your comment following your stay. We are sorry that the stay did not meet your expectations. After checking your reservation, you had booked a standard twin room with a courtesy tray and a Nuxe dispenser available. Mini bars are available in our superior rooms as specified on our website. We apologize for the lack of tea and cup. Please note that our reception is at your disposal 24 hours a day. In addition, our bath towels are referenced by the Mercure brand of the Accor group. Sincerely, Clarisse Galland Sales Department

Hotel fine, cars broken into whilst parked outside

Customer review rating 2.5/5

Peter D. Friends - Confirmed reviews ALL

Hotel was fine, staff were ineffective when it came to dealing with the malicious theft from our 2 vehicles. Rear and side windows smashed to steal a carrier bag of biscuits and a small holdall full of dirty cycling gear

Dear PETER D., We apologize for any problems encountered during your stay at our establishment. However, we are not responsible for events occurring on the street. After verification, you had reserved a double room with a sofa bed, which was confirmed to you in writing by our reception team. Sincerely, Clarisse Galland Sales Department

Great service

Customer review rating 5.0/5

Susana Couples - Confirmed reviews ALL

Very clean well-located hotel but the best is the amazing staff, extremely friendly, very helpful in every way. Thank you

Dear GRISELDA V., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix Grand Hôtel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clarisse Galland Sales department

Ras

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Ras

Monsieur T., Nous vous remercions pour votre commentaire suite à votre séjour au Mercure Lille Roubaix Grand Hôtel. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement, Clarisse Galland Service commercial

Good stay

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

It was good too sleep there and pratical. Close from public transport and restaurants. There is also a supermarket 3 min away from the hotel. A little noisy because of the boulevard but very nice experience.

Dear EVA N., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix Grand Hôtel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clarisse Galland Sales Assitant

Average stay

Customer review rating 3.0/5

Lesley G. Friends - Confirmed reviews ALL

Very basic hotel for a mercury. Restaurant closed. Room not special

Dear Madam, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed our hotel is closed during weekend and we propose a room-service during this period. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette Sales representative

Not geared for Businees men/woman

TripAdvisor rating 3.0/5

DayTrip51041230431 Business - TripAdvisor review

Lack ok Irons, so if you like the wrinkle look then ya sure...good location, close to Gare de Roubaix, very friendly barman, not so friendly front desk clerk. Breakfast lady seemed miserable...no ‘gillet jaunes’Merci quand meme....

not according to my loyalty status

TripAdvisor rating 3.0/5

peterfU168AF Couples - TripAdvisor review

Last year we were at this hotel and all was fine and according to my loyalty status, pity this year nothing was according to my loyalty status. My wife didn't feel welcomed and the late check-out was spoiled by the maiden wanting to clean the room although the not disturb card was hanging outside. The hotel is an older hotel but they try to keep it in a good shape and they reasonable get it done. The service on the other hand deteriorated a lot. We are not sure if we will visit this hotel in the future.

One night business trip

TripAdvisor rating 3.0/5

fmm200 Business - TripAdvisor review

Receptionist was rude and did not give any greeting after I said good evening his answer was what is your name .... I repeated good evening but did not get anything better in return ... Smallest breakfast buffet I've seen in a mercure and such a small room it feels so cramped and uncomfortable ... The site of the hotel mention parking available but it is street parking Room was nice and spacious

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Lille Roubaix Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kind regards, The Hotel Manager

Very enjoyable stay

TripAdvisor rating 4.0/5

Patrick T Couples - TripAdvisor review

Staff efficient, friendly and welcoming. The room was large with two windows. Away from any noise of main street. The bed was very comfortable. Good location, convenient for local shopping areas. Nice arte deco decor in the public areas. Excellent dinner and our steaks were cooked to perfection. Some parking available underneath the hotel - very tight maneuvering but manageable and secure area.

Dear Patrick, Thank you for the time to spend writing your comments regarding your stay at the Mercure Lille Roubaix Grand Hotel. And above all, thank you for the great review of our hotel! Our guests' comments are our best reward! Be sure they will be shared with the whole team. We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, The Hotel Manager

Perfect stay

TripAdvisor rating 5.0/5

gregorymQ6965OK Families - TripAdvisor review

Wonderful hotel, lot of charm. The bedrooms are very good and the beds are excellent. Breakfast contained everything we would have hoped. The service is also excellent, so definitly an hotel I would go back

Overnight in Roubais

TripAdvisor rating 5.0/5

Norah R Friends getaway - TripAdvisor review

We visited the hotel as it was convenient for a dog show. Our dogs could stay in the room. Staff were welcoming and friendly. Local exercise areas were difficult to find but not a big problem as we were only there overnight Found a lovely local restaurant for our evening meal The food staff and local people were fun even with neither parties having a grip on the others language

Dear guest, We thank you for your kind remarks regarding your stay, which are the best reward to our team. Also, we do apoplogize for the problem you experienced regarding hot water. Please be informed that this issue has been solved rapidly. We are looking forward to welcoming you again in the future. With kind regards, Claire Hotel Manager

ROUBAIX

TripAdvisor rating 4.0/5

Malcolm B Families - TripAdvisor review

This hotel was most difficult to find once in the town as there are no signs for it. We found our room rather basic and small. One evening main meal was fine the other over cooked and dry . Staff were fine and helpful. So overall an K visit once we found hotel.

Holiday Stay

TripAdvisor rating 4.0/5

BruceWillis2013 Families - TripAdvisor review

We needed a short stay at this hotel. The restaurant was closed during our visit ( until 29th August 2013) but there are plenty of bars and cafes in the city centre. This did not affect breakfast which catered for a wide range of tastes. There is an underground car park which costs 10 euro's but we were not charged for our stay. The entrance is a bit tight so hold your breath when you drive in! The lift goes down to the basement which is handy.

Good stay in a business hotel.

TripAdvisor rating 4.0/5

LucaM965 Business - TripAdvisor review

I booked at short notice and got good deal for 87€. Comfortable room, buffet breakfast with hot and cold options. The hotel parking has acceptable fares but you can easily park in the surroundings for free at night. Very close to the center.

Good hotel for a few nights

TripAdvisor rating 4.0/5

richardvM8778WB Families - TripAdvisor review

Mercure Lille Roubaix is a nice hotel, conveniently located with subway to Lille just around the corner on the Grand Place. We booked the Standard Room, which I found a little bit small for Mercure standards, and the window looked out on a wall, but it was ok for a few nights. Beds are quite good. Although the restaurant does not have any vegetarian dishes on its menu, the chef is happy to improvise with pasta and rice. Main courses are priced reasonably. Breakfast is ok for 14 euro per person, however, the bio/organic breakfast that is advertised throughout the hotel and in elevators is not up to standards. There was organic yoghurt, cereal and milk, but one would expect a little bit more to get through the morning. Reception is very friendly in general and it is no problem to get free Wifi codes. In my case Wifi did not work well, with having to reconnect every 5 minutes and enter login and password every time. I was using an iPhone 5 so would expect this to work flawlessly. Reception gave me a new code, but the problem persisted. There is a garage underneath the hotel, but only for small cars and/or good drivers, as the entrance is not very wide. I managed to park there with a Citroen C5 but only after folding in the side mirrors.

Diamond in the rough

TripAdvisor rating 4.0/5

CorkJetsetter Couples - TripAdvisor review

Lovely hotel right in the centre. Parking charge was reasonable at €10 - it is a very small underground car park with a steep ramp. Helpful staff got the car parked across the entrance moved. The area around the hotel felt edgey, there were enough restaurants to choose from very close by and the hotels own restaurant looked good but quiet. The remains of what looked like a room service meal was left beside the lift for more than 18 hours.

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