Pullman Kuala Lumpur Bangsar

Pullman Kuala Lumpur Bangsar 5 stars

Customer review rating (ALL Rating) 4.2/5 487 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 7 minutes walk to the nearest train station (Kerinchi LRT)

  • Complimentary shuttle bus to Mid Valley and KL Sentral

  • 513 rooms with WiFi (High speed fiber internet)

  • Located in the heart of business hub of Kuala Lumpur, Bangsar and Petaling Jaya

  • 4 restaurants, 1 cafe and 24 hour in-room dining

Hotel location

Pullman Kuala Lumpur Bangsar

No 1 Jalan Pantai Jaya, Tower 3
59200 KUALA LUMPUR
Malaysia

Telephone +60 3-2298 1888

Fax +60 3-2298 1999

Contact email

  • AIRPORT LIMO M SDN BHD:  KLIA , KLIA2, KL

  • By plane

    KLIA 2 At 56.7km / 35.23 miles

  • By plane

    KUALA LUMPUR INTL At 58.2km / 36.16 miles - Shuttle paying

  • By train

    KERINCHI STATION At 0.6km / 0.37 miles

  • By train

    KL SENTRAL At 0.1km / 0.06 miles

GPS:3.11585, 101.663214

Exhibition and convention centre

  • KL CONVENTION CTR 7.8 km / 4.85 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

15 

meeting rooms

From 1 to 1,680 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

The 513 rooms and suites offer comfort and convenience. Designed with contemporary style, the beautifully appointed guest rooms feature state-of-the-art communications technologies with a modern bathroom offers separate bathtub and rain shower.

Our guest reviews

Our guest reviews for
Pullman Kuala Lumpur Bangsar

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  487 reviews

TripAdvisor Rating  4.0/5  1,706 reviews

Good room

Customer review rating 3.5/5

Ismt Couples - Confirmed reviews ALL

Room was great. One of the pillows was in very odd shape and really uncomfortable. Breakfast was ok. Wish that there were more selections and the taste could be improved. Disappointed that teh tarik came out of a machine instead of a freshly made one. Lobby had no a/c which was really a huge no-no. But amazing and helpful staff though. Overall hotel needs to live up to its accor reputation which i did not find it here.

Dear Irma Shaireen M., We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur Bangsar. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The management also took note of your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Pullman Kuala Lumpur Bangsar

Great relaxing staycation

Customer review rating 4.0/5

Norshahida M. A. Friends - Confirmed reviews ALL

We really had a pleasant and enjoyable stay at Pullman Bangsar albeit a short one. It was a impromptu staycation.

Dear Norshahida M., Thank you for choosing to stay with us and we are very pleased to hear you had a relaxing and great experience. It is always a delight to receive such positive feedback. We are certain that our team members enjoyed catering to your needs as much as you enjoyed your stay. We hope your next visit will be as wonderful as the previous one. Sincerely, The Management Pullman Kuala Lumpur Bangsar

Well located but room not properly maintain

Customer review rating 4.0/5

A. C. L. Families - Confirmed reviews ALL

Hotel location is very convenient and quiet. But the room are not well maintain after the Covid. Service is prompt and good. Air-con was down in the lobby and drinks corner

Dear Cheng L. A., We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur Bangsar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Pullman Kuala Lumpur Bangsar

Strategic location but bfast not up to standard

Customer review rating 1.5/5

Lavender Couples - Confirmed reviews ALL

We went for 1 day stay to celebrate our wedding anniversary . Overall good. Just that when we went for breakfast next morning , we were told our room not included breakfast. Infact , i purposed bought the bfast because my wife wanted to try 5 stars hotel bfast. But it was disappointed that the choices not much as international hotel standard and the food empty and not refilled even just 9.15am . There was long que for the fried egg section .

Dear Jack L., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur Bangsar. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we had highlighted the issues to all relevant departments and proper measures will be taken. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management Pullman Kuala Lumpur Bangsar

nice hotel, good service

Customer review rating 4.5/5

Miko Families - Confirmed reviews ALL

recommended if you will escape from routine, nice hotel, good service, and delicious breakfasts

Dear Michael H., We very much appreciate your comments regarding your recent stay at the Pullman Kuala Lumpur Bangsar and we are very pleased to hear you felt satisfied with all aspects of your stay. We will extend your appreciation to the team as we are sure they will all be delighted to know that their efforts have make your experience a great one. Thank you again for sharing your experience, and we look forward to welcoming you back again very soon. Sincerely, The Management Pullman Kuala Lumpur Bangsar

Good stay

Customer review rating 5.0/5

Mastura Families - Confirmed reviews ALL

I have best moment staying here

Dear Siti Mastura M., Thank you for your recent stay and we are very pleased to hear you had a great stay, enjoying our hospitality, service and hotel facilities. We have taken note of your comment on our breakfast and it has been shared to the relevant department for improvement.. We appreciate your feedback and hope we have the chance to welcome you back again very soon. Sincerely, The Management Pullman Kuala Lumpur Bangsar

Bad service

Customer review rating 0.5/5

Ash Couples - Confirmed reviews ALL

the room air conditioner was spoilt, request to change room and waited for few hours!

Dear Yee Chin f., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur Bangsar. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our maintenance team is working something out. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management Pullman Kuala Lumpur Bangsar

Horrible airconditioning

Customer review rating 2.0/5

Ben T. Couples - Confirmed reviews ALL

The check-in was horribly slow, the room was stuffy and despite changing the thermostat to 10 degrees it was still very warm.

Dear Mr T., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur Bangsar. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken note on all of your comments and shared with the relevant departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management Pullman Kuala Lumpur Bangsar

Air-conditioning bit under power

Customer review rating 3.5/5

Joel Couples - Confirmed reviews ALL

Besides the aircon everything is good

Dear Mr P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, The Management Pullman Kuala Lumpur Bangsar

Lousy Reception Service

Customer review rating 1.5/5

Timothy S. Solo - Confirmed reviews ALL

I feel like your Reception staff are very proud, as if they work as a professor and their nose are high up. I don't feel welcome at the check in counter, everything I ask I felt like being rejected and their answer are close ended. THEY ARE NOT WELL TRAINED AND NOT PROFESSIONAL AT ALL. But I want to give credits to the bell service, where Yusuf from Bangladesh was very polite and professional in assisting during my stay! RECEPTION STAFF NEED TO BE DE-BRIEF, ESPECIALLY THEIR BODY LANGUAGE, ATTITUDE, THE FRIENDLINESS, I DON'T OWE THEM A MILLION TO BEG TO DELIVER THEIR SERVICE!

Dear Timothy S., Thank you for taking time to tell us about your experience. We are saddened to hear your review about our hospitality and service. We had highlighted this matter to the relevant department, proper action will be taken to prevent this from happening again. We are certain that this feedback will serve as an encouragement to all our team members as we desire to enhance the quality of our hotel and services. Sincerely, The Management Pullman Kuala Lumpur Bangsar

Good stay

Customer review rating 4.5/5

Nursyarazar Couples - Confirmed reviews ALL

The location is easy to find. The carpark is quiet and seems a bit dodgy at night. I arrived at nighttime to check in, around 12am, the lobby is quiet and looks gloomy. The kitchen is not 24hrs, so i can’t order any room service food. The room is spacious, very clean, well-functioned aircond and water heater, very satisfied with the room. Overall, great.

Dear Syarazar S., We very much appreciate your comments regarding your stay at the Pullman Kuala Lumpur Bangsar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Pullman Kuala Lumpur Bangsar

Average stay with some minor frustration

Customer review rating 3.5/5

Jeremy K. Friends - Confirmed reviews ALL

We stayed 2 nights over the Hari Raya holiday. The shortage of staff is expected and services to be slow is normal. However, what I want to highlight is the room quality. It seems that they have change the shower gel and shampoo to some brandless and sloppy packaged tube which does not reflect well for a 5 star branded hotel. The towels supplied are lacking and my minibar is not working at all! leaving my perishables that I've purchase gone to waste. Pullman, please do better your room and justice to your branding. Your hotel boast of expensive cars in the lobby and the room are far from what the facade shows. I am going to give it another go later in July, hopefully my experience will be better. Otherwise this will be written off both my company's and my personal preferred brand hotel

Dear Kah Wai Jeremy K., Thank you for taking time to tell us about your experience. We are saddened to hear your review about our hospitality and service. We had highlighted this matter to the relevant department, proper action will be taken. We are certain that this feedback will serve as an encouragement to all our team members as we desire to enhance the quality of our hotel and services. Sincerely, The Management Pullman Kuala Lumpur Bangsar

Spacious clean room

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Satisfied overall but housekeeping should replace all disposable accessories (like cotton bud, etc) instead of needing guest to call up.

Not bad

Customer review rating 3.0/5

Jac Couples - Confirmed reviews ALL

Big bed, comfortable, The air cond is not cold at all even it's 16 degree Celsius.

Dear Jacklyn N., Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur Bangsar. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our maintenance team is working something out. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management Pullman Kuala Lumpur Bangsar

Deteriorated

Customer review rating 2.5/5

T. K. H. Families - Confirmed reviews ALL

Would say deteriorated since my last stay 4 or 5 years back. Maybe due to pandemic, but have a few issues: 1. Many items spoilt, defective. Tv remote, bathtub drain plug, etc. Not critical but as an Accord group hotel, this was not expected. 2. Booked 3 rooms, one of the rooms was late check in. Was informed during check in would need to wait 10 mins for the last room but finally took almost an hour, and that was with constant follow up. Room given was 1225. I think you would know what type of room that is. Very clearly wasn't used for some time. There was also no form of compensation at all for this delay.

bad experiences

Customer review rating 2.5/5

Jeffrey Business - Confirmed reviews ALL

during the breakfast on 27 Apr at the restaurant, i found 3 times there's cockroach : 1. at the egg station, i inform the staff who preparing the egg in front of me. 2. at the coffee station 3. at the noodle station, i inform another staff i have raise my concerns during check out at counter.

A disaster

Customer review rating 0.5/5

Hong Couples - Confirmed reviews ALL

The hotel air conditioning is not working, so we were sweating the whole day. The hotel was grossly overbook, i arrived at 3pm and still waited 1 hour for the check in. The worst part is after the 1 hour wait i was told my room is still not ready and needed another hour for them to clean the room.

Warm service from dedicated staff

TripAdvisor rating 5.0/5

Adrian Y TripAdvisor review

My family and I arrived late but was warmly welcomed by the desk manager. In recognition of my Diamond status, I was offered an upgrade to a suite with a connecting room as I had reserve 2 rooms. The gesture is much appreciated as this permitted my elderly dad and my aunt to have great conversations after spending over 2 year away from each other. We all slept well and enjoyed our breakfast before departing for Perak. Although the hotel is not new, the services provided is the best we experienced during this trip where we stay in 4 different hotels and some costed twice what I had to pay here.

Cleanliness NOT up to standard

TripAdvisor rating 3.0/5

suetleng_y TripAdvisor review

Check in 19/7/2020 Room No.2611 Already informed hotel about late check in after dinner. I checked in after 10pm. Upon check in, the hotel was dark as there is no other guest to be expected on the day. Upon entered the room, I can see that the floor carpet was NOT vaccum properly. There is still dust or white debris on the carpet. I dont even dare to walk on the carpet with my bare foot. I have to wear the in room slipper provided. Due to low occupancy at this MCO moment, I am not sure how long has the room not being occupy. Shower room need to improve as after shower water will flow out to the bathroom door which make the area flooded.

Dear suetleng_y, Thank you for your recent stay and we do appreciate you taking the time to share your feedback but we are sorry to hear you did not have an altogether pleasant experience. We had inspected the room prior to arrival and all the cleaning was done to our enhanced standards so it is very disheartening to hear of your dissatisfaction for the quality of cleanliness however the carpet was not actually dusty but this is in fact the beige thread at certain parts in the pattern. Your feedback is important to us and we are sorry this made you feel uncomfortable, we do take the cleanliness extremely seriously and have revised all our services to a newer and higher standard. We hope you may have an opportunity to visit us again and have a much improved experience at that time, Sincerely Andrew Carlile

Wonderful Stay in 2020 at Pullman Bangsar

TripAdvisor rating 5.0/5

Alex T Business - TripAdvisor review

Thank you for great hospitality by Pullman Bangsar. It continues to remain the top in my list. The executive lounge team led by Tracy and her team -Dennis,Hazlinda, Chase Wong and Chelsea has did an excellent and extraordinary service. Kudos to the team! Looking forward to the next stay at this hotel again. Also, the welcome fruit this time was very fresh and good quality.

Dear Alex T, Thank you very much for your positive feedback and we are very thankful for your continued loyalty in choosing to stay with us. We are happy to hear you enjoyed another great stay and I appreciate you taking the time to personally highlight the service levels provided by Tracy, Dennis, Hazlinda, Chase and Chelsea, they will be delighted to hear your comments and this will inspire and motivate us all even more. We look forward to welcoming you back again soon and hope you have enjoyed a wonderful New Year celebration, Sincerely Andrew Carlile

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