Hotel - Sofitel Montevideo Casino Carrasco and Spa
Sofitel Hotel Sofitel Hotel

Sofitel Montevideo Casino Carrasco and Spa Hotel

4.5/5 1,306 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

The hotel boasts a modern and comprehensive infrastructure with elegant and exclusive function rooms that are bound to amaze.Our Inspired Meetings team can be relied on to exceed your expectations; from weddings to meetings, the tiniest of details will be caressed with luxury and sophistication.

Sofitel Montevideo Casino Carrasco and Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALA ANTOINE SAINT-EXUPÉRY 19 m2 3 m 0 0 6 0 0
FEDERICO GARCIA LORCA 32 m2 3 m 0 0 12 0 0
SALON DORE 255 m2 7 m 250 50 300 100 220
    • Auditorium
    • Flipchart
    • Video camera
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • Accommodation
    • Wedding ceremony
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel offers 93 rooms and 23 suites, with six different room categories and room sizes that range from 377 sq. ft (35 m2) to 1722 sq. ft (160 m2). Stunning views overlook the Río de la Plata or the lush green surroundings of the district of Carrasco.

  • 116 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.6/5 ALL Rating 4,657 reviews

Our guest reviews for
Sofitel Montevideo Casino Carrasco and Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,306 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 06/12/2019 TripAdvisor review
« The place to be »

Excellent location in Carrasco, minutes away from the airport, with the unlimited Rambla and the beach right across the street! Ideal for early morning runners. And at decent distance from the different business centers.

Christopher M. Couples - 02/12/2019 Confirmed reviews ALL
« Beautiful hotel and lovely staff »

The hotel is set away from the city centre in a beautiful brushed and combed location, but close enough to get there easily when you want to. The hotel has been renovated to keep its original features. We had a balcony sea front room. It was a lovely layout with a sunken bath and you could shower looking at the sea Breakfast at the hotel was a very enjoyable experience and the staff went out of their way to ensure that the your wishes were met. All of the staff, from valet parking though front desk and restaurant to room cleaning were absolutely charming and friendly. The pool and spa area are great. I didn’t have any treatments so can’t comment on those, but the pool is lovely. I would highly recommend this hotel to everyone wishing to have a luxurious, relaxing experience.

Lucinda T. Business - 27/11/2019 Confirmed reviews ALL
« Great place to stay »

Very good

Stefan M. J. Couples - 27/11/2019 Confirmed reviews ALL
« Historie and fabulous Building, but we did not feel so well »

The Sofitel Montevideo Carrasco Casino & Spa is within a historic, scenic and fabulous building from 1921 directly at a long beach in Montevideo. It is in good and modern condition inside the Hotel building. However, at the outside of the Hotel building there was during our stay from 22.11.2019 till 24.11.2019 a lot of construction going on. Overall, my girlfriend and me did not feel so well in the Hotel during this stay. However, we can give a compliment to the kitchen and the chef of the Hotel restaurant, the food was excellent! But also pricy...

Facundo Couples - 26/11/2019 Confirmed reviews ALL
« Excelente !!! »

Muy lindo hotel

Anonymous Families - 25/11/2019 Confirmed reviews ALL
« I enjoyed the hotel but the bathroom facilities were a little awkward »

The hotel is beautiful. The staff was very friendly and cooperative. The access to the casino was confusing for guests and the suite was beautiful with a fantastic view. The shower was terrific but there was no space at sink for storing of cosmetics, etc. and the toilet was not very private.

Anonymous Friends - 18/11/2019 Confirmed reviews ALL
« Excellent »

Very enjoyable

Francisco Business - 16/11/2019 Confirmed reviews ALL
« Quality »

Nice beatiful hotel, rooms and staff

Gustavo F. Families - 12/11/2019 Confirmed reviews ALL
« Lindo Hotel »

Prazerosa

Tom S. Friends - 08/11/2019 Confirmed reviews ALL
« frustrating check in process »

they did not have my room ready at check in, at 10:00 pm, seems they did not have my reservation even though i had a confirmation, and showed it to them. Took them until midnight to get a room ready for me, gave me NO compensation but offered to buy me a drink.

Andres M. Couples - 04/11/2019 Confirmed reviews ALL
« pleasure »

excellent

Nehal Business - 04/11/2019 Confirmed reviews ALL
« Looking forward to returning! »

Helpful and friendly staff upon checking in. Room was spacious, clean, and well-appointed. The breakfast buffet is perfect with a wide selection of foods.

Jose H. V. Couples - 04/11/2019 Confirmed reviews ALL
« Beautiful hotel with great hospitality, customer service, and attention to detail. »

We travelled to Montevideo to celebrate our 20th anniversary. We arrived late in the evening and the staff at the front desk welcomed us by our names and said they had been waiting for us. They upgraded our room to a river view as a gesture to our celebration. Once in the room which was very chic, we realized that had provided us with an array of cookies and an anniversary note. The following evening when we returned from sightseeing, we were surprised with a dessert waiting for us along with another note congratulating us. They booked a delightful last minute tour for us to Punta del Este. At all times the staff was extremely hospitable and always smiling and starting conversations with us. They made us feel very welcomed and very special. It was a wonderful experience.

Jon H. Couples - 30/10/2019 Confirmed reviews ALL
« Great birthday weekend! »

The staff was very helpful and nice. The hotel is beautiful and the neighborhood of Carrasco is charming. Walking or biking along La Rambla is wonderful. Highly recommend.

Rosa Couples - 29/10/2019 Confirmed reviews ALL
« Anniversary vacation »

We had an amazing experience at the hotel. Not only is it gorgeous but the staff were so friendly and helpful. We loved the location and the look and feel of the hotel! We will definitely be encouraging any one to stay and enjoy the experience.

Lil Couples - 29/10/2019 Confirmed reviews ALL
« Very pleasant stay »

The staff were all extremely helpful, especially Dairhys (spelling?) at the front desk. We did notice there were some repairs to walls in the hallway on the second floor that were poorly done. For such a beautiful building, this detracted from our positive impression.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs. M., First of all, we would like to apologize for the delay in the response to your feedback. It was not possible to send you an answer earlier due to a problem in our system. We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive and constructive feedback from our guests. I will share your comments with all the Sofitel ambassadors, specially with Dayhiris. We apologize for the wall maintenance you have mentioned. Rest assured we will do our best to improve that point. Thank again for your feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Cynthia F. Couples - 29/10/2019 Confirmed reviews ALL
« Relaxing stay in beautiful hotel »

The staff was helpful and pleasant.

Anonymous Friends - 28/10/2019 Confirmed reviews ALL
« great renovation! »

This hotel has been wonderfully restored, especially the lobby and foyer as well as the restaurant hall are simply spectacular.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. S., First of all, we would like to apologize for the delay in the response to your feedback. It was not possible to send you an answer earlier due to a problem in our system. We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco & Spa. It is always a pleasure to receive positive feedback. We are glad you have enjoyed the renovation in our historical building with almost 100 years of history! I will share your comments with our team. Regarding the problem you mention about the money, could you please share with us more detail information? This event caught our attention because we don't usually have complaints like this. Your detail information could help us a lot. Thank you again for sharing your experience, and we hope your next visit will even more pleasant than the previous one. Sincerely, Atenciosamente, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Anonymous Couples - 28/10/2019 Confirmed reviews ALL
« Hotel maravilloso »

Una experiencia maravillosa

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sra. G., es un enorme placer estar en contacto con Ud. Le pido disculpas por la demora en la respuesta, la cual se debió a un problema en nuestro sistema, pero no queríamos dejar de enviarle una respuesta a su valioso feedback. Le agradecemos por sus gentiles comentarios en relación a su experiencia en Sofitel Montevideo Casino Carrasco & Spa. Es para nosotros un placer recibir feedback positivo de nuestros huéspedes. Nos complace que haya disfrutado de una estadía maravillosa. Su feedback positivo nos llena de orgullo y satisfacción. Tenga la seguridad de que lo compartiremos con todo el equipo. Contar con su feedback es muy importante para nosotros, es por ello que le estaremos aún más agradecidos si pudiera también compartir su experiencia en el sitio web de Google y/o Tripadvisor siguiendo los enlaces abajo. Nos gustaría que otros viajeros también conozcan la experiencia Sofitel. Una vez que haya realizado su reseña, le solicitamos que nos lo haga saber, para de esta forma poder otorgarle un upgrade de habitación a la categoría inmediata superior que reserve durante su próxima visita a Sofitel Montevideo (sujeto a disponibilidad). https://bit.ly/2FKt5uh https://bit.ly/2HUSchq En Sofitel Montevideo estaremos esperando su pronto regreso para volver a brindarle una estadía excepcional. Cordialmente, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

Marcelo R. Families - 27/10/2019 Confirmed reviews ALL
« It was very good our experience but we forgot something in the room and we call the next day and it didn’t appear. »

It was very good our experience but we forgot something in the room and we call the next day and it didn’t appear. We forgot a Neutrogena cream in the bathroom but it wasn’t found by the housekeeper

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sr. R., es un enorme placer estar en contacto con Ud. Le pido disculpas por la demora en la respuesta, la cual se debió a un problema en nuestro sistema, pero no queríamos dejar de enviarle una respuesta a su valioso feedback. Le agradecemos por sus gentiles comentarios en relación a su experiencia en Sofitel Montevideo Casino Carrasco & Spa. Es para nosotros un placer recibir feedback positivo y constructivo de nuestros huéspedes. Nos complace que su experiencia haya sido positiva. Lamentamos profundamente que la crema que Ud. menciona no se haya encontrado. Seguramente se trate de una excepción a nuestro habitual servicio, pues contamos con un efectivo procedimiento de Lost & Found. De cualquier manera, le pido que acepte nuestras más sinceras disculpas. Nos encantaría contar nuevamente con su presencia para brindarle una expereincia que esté a la altura de sus expectativas. Por favor, no dude en contactarme durante su próxima visita a Montevideo. Quedo a su disposición. Cordialmente, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

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