Sofitel Haikou Hotel 5 stars

Customer review rating 4.6/5 271 reviews

ALLSAFE approved hotel

Sofitel Haikou
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+ 17 Services

Hotel extras

  • Fabulous ocean, garden, or city views through floor to ceiling windows.

  • Fabulous ocean, garden, or city views through floor to ceiling windows.

  • Lanvin or Hermès toiletries, VB Bathtub, Electronic Closetool. Perfect for an enjoyable stay.

  • Five restaurants and bars featuring Cantonese, Hainan, and International cuisine.

  • Easy access transportation hub with its airport, port, and railway station.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • MEILAN AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool (nearby) Paying
  • Fitness centre Paying
  • Well-being Paying
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff Paying
  • Copy/print service available Paying

Hotel location

Sofitel Haikou

105 Binhai Avenue
Longhua District
570100 haikou
china

Tel: +8689831289999

Fax: (+86)89831289999

Check-in from 14h00

Check out up to 12h00

  • BUS :  37 28 39 HNA International Plaza

  • By plane

    MEILAN AIRPORT At 28km / 17.4 miles - Shuttle paying

  • By plane

    MEILAN AIRPORT At 0.1km / 0.06 miles

  • By boat

    XIUYING PORT At 3km / 1.86 miles

  • By car

    BINHAI AVENUE At 3km / 1.86 miles

  • By train

    HAIKOU EAST STATION At 8km / 4.97 miles

GPS :20.1279, 110.18254

Companies

  • ALI BABA HAIKOU 2.0 km / 1.24 mi
  • BAOTONG REAL ESTATE 3.0 km / 1.86 mi
  • CHANG YING 100 16.0 km / 9.94 mi
  • CHINA MERCHANTS 3.0 km / 1.86 mi
  • CONING CHINA 15.0 km / 9.32 mi
  • HK PROCURATORATES 15.0 km / 9.32 mi
  • YANLORD REAL ESTATE 3.0 km / 1.86 mi

Your meetings and events

Softel Haikou is the ideal venue for private or public events, business meetings, or seminars. Our Events Manager ensures every meeting receives the special attention and expertise it deserves.Our Events Manager can assist with preparations, set-up, welcoming guests, event arrangements, and last minute requirements.We offer proactive, imaginative and efficient service, wonderful ambience as well as a menu worthy of all occasions.

Room descriptions and layouts

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All rooms are equipped with free instant coffee and tea bags, Nespresso machine, safe, multimedia players, satellite TV and WiFi networks.

Our restaurants and bars

KWEE ZEEN

Type of cuisine: International

The restaurant serves International cuisine and has panoramic views of the city. It features a buffet and a la carte menus that focus on Chinese and French culinary favourites.

LE CHINOIS

Type of cuisine: Regional

Experience the comfortable and unique setting of this restaurant, with its modern interior and elegant silk screens, whilst enjoying and savouring the flavours of Hainan and Cantonese cuisine.

LEMON 1900 BISTRO BAR

Type of cuisine: Bistro

The restaurant offers French, Mediterranean, Asia, Chinese and local cuisine featuring fresh and seasonal ingredients.

LE LOUNGE

The luxurious, spectacularly designed bar offers teas, coffees, wines, spirits, and other decadent delights. It also serves special health drinks, such as the fresh vegetable and fruit juices.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

GARDEN BAR TERRACE

Garden Bar Terrace is the classiest cocktail bar in town serving innovative cocktails, draft beer, light snacks and barbecue delights in a relaxed alfresco dining setting.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Sofitel Haikou

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

271 reviews

Reception staff Sabrina not very professional

Customer review rating 2.0/5

X. Business - 20/09/2021 Confirmed reviews ALL

1. Sabrina checked my reservation record and emphasized to me "You have booked the most basic room type, if I would like to upgrade." I said no. 2. I arrived at 13:45 with pre-informed arrival time of 14:00, Sabrina told me no room is available yet and it will take at least around 40 minutes, I had a meeting planned at 14:00 so this was not very helping. 3. Sabrina repeated if I wanted to have a room available immediately, I can choose the upgrade with ocean view room type. I accepted the suggestion whether or not it was a trick. 4. I got the room card from Sabrina and was trying to go from lobby floor 35 to 30F where my room was, the card was not recognized by elevator. I went back to reception, explained the reason, Sabrina took over my room card wired over something on her table, passed on the card to another colleague, asked him to escort me to the elevator and said to him: the card should be working, you can show him. Overall not a pleasant start at all.

Dear Mr.X., Thank you for taking the time to tell us about your experience at the Sofitel Haikou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kristy Liang Guest Experience Manager
Customer review rating 4.5/5

James Families - 14/08/2021 Confirmed reviews ALL

Good location

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Liang Guest Experience Manager

Beautiful Rooms

Customer review rating 5.0/5

S. Families - 14/08/2021 Confirmed reviews ALL

This was a perfect birthday celebration hotel for my daughters. The service was flawless. Everybody was great especially John, Kate, Karson and Sea they did amazing job.

Dear Nilesh S., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GEM Kristy

Excellent!An unforgettable stay!

Customer review rating 5.0/5

Mr.x. Families - 08/08/2021 Confirmed reviews ALL

I have stayed in Haikou several times and this is my first time to stay at Sofitel Haikou.New building,downtown position attracted me to choose it.Without doubt,this stay proved my right choice!Good views,nice food and friendly staffs make my stay excellent!Especially the Sofitel Club staff Edith who is kind and warm-hearted.I think I would stay at Sofitel Haikou when I go to Haikou in soon.

Dear Mr.X., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy LIANG Guest Experience Manager

Fantastic!

Customer review rating 5.0/5

Meha Couples - 23/06/2021 Confirmed reviews ALL

My girlfriend and I enjoyed a wonderful night together. The first time she learned to swim was in the hotel swimming pool. She had a great time. This moment is worth commemorating! And Edith in the Executive Lounge, she is gorgeous and intelligent~

Beautiful views and clean

Customer review rating 4.5/5

M. Families - 16/06/2021 Confirmed reviews ALL

The staff were attentive and ensured that the extra bed for our daughter was provided. The room was spotless and regularly cleaned. The club room was great but lacked cold or sparkling water. The Chinois restaurant was fantastic with the nicest food I have had for a long time. The pool was lovely but needed more outdoor seating and the option to purchase drinks and snacks as we were were there for several hours with our daughter. The spa treatment was the best I have had in China.

Dear Lydia Soray M., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Liang Guest Experience Manager

Magnifique Stay in Sofitel Haikou

Customer review rating 5.0/5

Cayman F. Business - 28/05/2021 Confirmed reviews ALL

stay 1 night in this beautiful property for business purpose , the staff / facilities /food are amazing . The room was clean and elegant , the guest service was excellent. In particular, the lobby has a very beautiful sunset view the hotel is in central location , means easy to shops / restaurants / Thanks for a very special stay in here. will stay next time soon no doubt.

Dear Mr.F., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Liang

The only one hotel in Haikou I’d want to stay again

Customer review rating 5.0/5

D. Couples - 26/05/2021 Confirmed reviews ALL

3rd time to stay at Sofitel Haikou. The only one property I’d like to celebrate the bday, Valentine’s Day and spend time with my families. Special thanks goes to Sabrina from club in the 33rd floor. She and her team take good care of us during my whole stay. Even upon arrival, Sabrina will ask for my all needs in detail. I specially come here for celebrating 520 with my bf. Can’t say thanks enough for her service and arrangements. And Luke at the concierge. He helped to settle down the birthday setup for me on Dec. in last year. Here is one thing, when we had breakfast at the 34th floor, a fly just landed on the Rice Noodles I was eating. The manager there called John came to me and issued an apology and extended the recovery. I appreciated for his assistance and professional service. But to be honest, I never expect any defeat in hygiene would happened in Sofitel. And Evan, in the restaurant was considerable to put my phone in the chair for charging conveniently.

Dear Ms. D., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Liang Guest Experience Manager

Good stay

Customer review rating 5.0/5

Fish C. Business - 13/05/2021 Confirmed reviews ALL

Everything is good, appreciate the room upgrade.

Dear Mr.C., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Liang Guest Experience Manager

Nice room

Customer review rating 4.5/5

Anonymous Business - 10/05/2021 Confirmed reviews ALL

The hotel was very good and staff very friendly. Especially a big thanks to Sabrina from the Executive Lounge for her great help and kindness.

Dear Mr.Alban R., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kristy Liang Guest experience Manager

Room is smelly

Customer review rating 3.0/5

Cyn Solo - 08/05/2021 Confirmed reviews ALL

Front desk let me check in with smelly room while they knew the room is smelly and didn’t tell me in advance.

Dear z., Thank you for taking the time to tell us about your experience at the Sofitel Haikou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great stay

Customer review rating 5.0/5

W. N. Solo - 30/04/2021 Confirmed reviews ALL

Everyone here at Sofitel Haikou is welcoming and helpful. I had an upgrade to a very well-appointed suite and it was great. Further more, It's the team who made my stay an enjoyable one, thank you to Edith and Sabrina from the Club Lounge, Kristy GEM, Evan from Kwee Zeen. Keep it up and looking forward to my next stay with you guys soon.

Dear N. W., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eve Huang Guest Relation Department

Friendly staff

Customer review rating 4.0/5

Anonymous Business - 17/04/2021 Confirmed reviews ALL

Very nice new hotel. staff greeted us very nicely. reception girl was new and less experienced. payment with foreign credit card had some problem, she should have told me to use domestic card. departure car arrangement was made very nicely and breakfast prepared to go at 6 am.

Dear Honggang B., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eve Huang Guest relation department

Good stay

Customer review rating 4.0/5

Linda Couples - 13/04/2021 Confirmed reviews ALL

Love the room with ocean view and digitalized tools are placed in the restroom makes it smart. Some improvements: cleaner placed conditioner on the sink rather than body lotion and not enough coffee capsules However overall I liked it very much and satisfied with my stay

Dear Linda Z., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eve Huang Guest Relation Department

Well located and comfortable environment

Customer review rating 4.0/5

Anonymous Business - 22/03/2021 Confirmed reviews ALL

Warm reception

Dear Ying Yi P., We very much appreciate your comments regarding your stay at the Sofitel Haikou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Department Eve Huang

amazing pool!

Customer review rating 4.0/5

Leila L. Families - 15/02/2021 Confirmed reviews ALL

The AC in the room sometimes doesn't work, the speaker is nice it could do wireless charging to your room. The buffet wasn‘t quite good… There were really a lot of foods but the taste was just average. Amazing view at the 1900 bar tho.

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