Hotel - Mercure Bali Nusa Dua
Mercure Hotel Mercure Hotel

Mercure Bali Nusa Dua

3.5/5 1,037 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

BTDC1 km / 0.62 mi

Exhibition and convention centre

BALI NUSA DUA1 km / 0.62 mi

Your meetings and events

Mercure Bali Nusa Dua Meeting rooms are the perfect and cozy venues to hold a special meeting and event. Our professional team members are always ready and pleasure to support in organizing a smooth, successful and memorable meeting and event.Mercure Bali Nusa Dua Meeting rooms are the perfect and cozy venues to hold a special meeting and event. Our professional team members are always ready and pleasure to support in organizing a smooth, successful and memorable meeting and event.Mercure Bali Nusa Dua Meeting rooms are the perfect and cozy venues to hold a special meeting and event. Our professional team members are always ready and pleasure to support in organizing a smooth, successful and memorable meeting and event.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
JEMPIRING 50 m2 2 m 35 18 30 20 30
SANDAT 50 m2 2 m 38 18 24 20 30
JEPUN 100 m2 2 m 100 50 50 50 50
KAMBOJA 100 m2 2 m 100 50 50 50 0
    • Videoconferencing
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Feel the comfort of our contemporary rooms in the tranquil atmosphere of Mercure Bali Nusa Dua.

  • 201 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.0/5 ALL Rating 3,001 reviews

Our guest reviews for
Mercure Bali Nusa Dua

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,037 reviews
D. T. Business - 02/12/2019 Confirmed reviews ALL
« Nice stay »

The room is kinda cool and humid

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Warmest Greetings from Mercure Bali Nusa Dua, Thank you for spending your precious time to share your recent experience with us. I am happy that you had a great time with us. Moreover, we really appreciate your positive and negative feedback regarding humidity in the room and we are thankful of your constructive feedback since it allows us to provide an opportunity to improve our service quality. Once again, thank you, I expect to have the pleasure to have you again at Mercure Bali Nusa Dua in the near future. Best Regards, Manis Arianti - Front Office Manager

Niko M. Business - 02/12/2019 Confirmed reviews ALL
« Great Stay and fast check in »

Great first impression and effective check in, nice decoration on my bed with some flower writing my name as well as on the coconut in room as my special welcome drink. Fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Yohanes Nikolas M., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti - Front Office Manager

Furry Couples - 29/11/2019 Confirmed reviews ALL
« Awesome!!!!! »

Great hotel with good service Everything was awesome Will be back next year!

P. Business - 23/11/2019 Confirmed reviews ALL
« Comfortable and satisfaction »

Comfortable place and satisfaction services I recommend to stay at this hotel once visit Nusa Dua Bali.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you so much for your wonderful review. I am so pleased to hear that you enjoyed your stay with us and were able to take full advantage of the hotel facilities we have offered. It sounds like you had a wonderful time! It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Kind Regards, Manis Arianti - Front Office Manager

Andrea S. Families - 23/11/2019 Confirmed reviews ALL
« Staff is nice, rooms are good and clean »

It was really good. Felt welcomed during all my staying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you so much for your wonderful review. I am so pleased to hear that you enjoyed your stay with us and were able to take full advantage of the hotel facilities we have offered. It sounds like you had a wonderful time! It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Kind Regards, Manis Arianti - Front Office Manager

A. Families - 20/11/2019 Confirmed reviews ALL
« Pleasant Birthday weekend at Nusa Dua, Bali »

It was our Mom's birthday weekend and we decided to enjoy a family getaway together. The staff were very nice and prepared a small birthday cake with candles and a special message. The rooms had very good cold AC. Rooms were clean although they were not large. There is limited space to hang towels and wet swimsuits in the toile or in the room overall. The breakfast had good choices but were not outstanding in taste. The free parking space was easily accessible but not well lit at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Silalahi A., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti - Front Office Manager

D. Couples - 19/11/2019 Confirmed reviews ALL
« Over all nice hotel »

Compare with other hotel at Nusa dua mercure was amazing.. Friendly staff from security, front desk, waiters especially hk staff they clean very neat and tidy perfect.. Garden, pool, well maintain... Food job Will be back soon to mercure Nusa dua.. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you so much for your wonderful review. I am so pleased to hear that you enjoyed your stay with us and were able to take full advantage of the hotel facilities we have offered. It sounds like you had a wonderful time! It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Kind Regards, Sincerely, Manis Arianti - Front Office Manager

Dave Couples - 18/11/2019 Confirmed reviews ALL
« Fantastic »

Although only short it was an absolute pleasure. From the first moment we arrived we were allowed an early check in, room was beautiful and the overall service and customer service shown to us by all staff including the pool staff was without fault.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Scorgie D., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti - Front Office Manager

Shan W. Solo - 17/11/2019 Confirmed reviews ALL
« The review of Mercure Bali nuo satua »

It is not a very satisfied staying. I don’t feel the privilege of being accor plus member. No member priority. Poor bar dinner is so slow. One female staff at poor bar counter dont know English at all. She come and confirm my orders for more than 3 times ! So irritating. She doesnt know I bought packaging. My lunch is paid by voucher. I forgot her name . She is so incapable at her work. I suggest general manager review her job performance. Because of her , the stay is so unpleasant .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Shan W., I apologies to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. Thank you again for bringing this issue to our attention. We are extremely alarmed by your statement regarding the staff that need to be review. Pleased assure you that all of your observations has been shared with the concerned Department Heads for immediate corrective action. Your feedback highlighting this aspect is certainly important for us and we would like to thank you for bringing this point to our attention. Please be assured that there is no intention not to value our guests. Hospitality is our business, we hope you can give us another chance to restore your trust to Mercure Bali Nusa Dua. Sincerely, Ketut IRIANA General Manager

Jatmiko A. Families - 17/11/2019 Confirmed reviews ALL
« nice experience »

i thought it is my great experience when i was stay in your property. the service was amazing . the staff are so friendly. i'll be back soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Jatmiko Ari, Thank you so much for your wonderful review. I am so pleased to hear that you enjoyed your stay with us and were able to take full advantage of the hotel facilities we have offered. It sounds like you had a wonderful time! It is beyond my pleasure to learn that you had a memorable stay while enjoying our facilities and the service extended to you by our staff. I really appreciate the time you were taking to share this precious feedback and support with the other travelers. Once again, thank you for your loyalty, and I look forward to welcome you back on your next visit to Bali. Kind Regards, Manis Arianti - Front Office Manager

Eko W. Business - 14/11/2019 Confirmed reviews ALL
« Dont like the hotel »

First of all, my reservation (bayu buana) or mercure reservation gave me wrong type of room. I have clearly note request to have double room but they noted to twin! Its a simple thing, but its bad for me. Second, I dont like the room layout, where toilet separated with bath room, its very troublesome! We'll never comeback to mercure nusa dua.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. a., Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to clarify regarding your booking, we received the booking from Expedia not Bayu Buana and The booking from Expedia is clear mention that request twin bed, perhaps the communication between Bayu Buana and Expedia was not clear so that the problem occur at the Hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ketut IRIANA General Manager

Rahmad G. Families - 13/11/2019 Confirmed reviews ALL
« Feels like home »

"Beautiful room and atmosphere", We had a great time in Bali especially stay at Mercure Bali Nusa Dua. Service was excellent. Definitely recommend!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Rahmad G., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti - Front Office Manager

S. H. Couples - 12/11/2019 Confirmed reviews ALL
« Maintenance lacking rooms »

The first room, 225 smelt of mold, this caused us serious headaches. Mold is dangerous to people's health. The air-conditioning in the room was unable to be adjusted, the exhaust fan in the shower didn't work, the USB connection to the TV want working. We now requested a new room. The second room 339 once more the air-conditioning in the room would not adjust temperature. It was set to maximum on. Adjusting it's settings did nothing. The only way to control the temperature was by opening a door or turning the system off. The shower in this room also didn't work correctly, neither did the tap on the sink and the door lock led didn't work anymore no doubt due to the large amount of condensation it collects from the air conditioning being always on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sherlyn H. S., I apologies to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. Thank you again for bringing this issue to our attention. We are extremely alarmed by your statement regarding the room smell damp and the Air conditioning can not be adjusted. Pleased assure you that all of your observations has been shared with the concerned Department Heads for immediate corrective action. Your feedback highlighting this aspect is certainly important for us and we would like to thank you for bringing this point to our attention. Please be assured that there is no intention not to value our guests. Hospitality is our business, we hope you can give us another chance to restore your trust to Mercure Bali Nusa Dua. Sincerely, Ketut IRIANA General Manager

Anja Solo - 12/11/2019 Confirmed reviews ALL
« Communicatio front office and housekeeping is a big problem! »

Check in was a chaos, because of an up grade, I didn‘t get a room where I had booked for, and the the big chaos started. They made it up with a dinner! But it costed an whole afternoon what was lost time, stress and a lot of changes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Van Der Krabben A., Thank you very much for taking the time and effort to post a personal review following your recent stay at Mercure Bali Nusa Dua We truly appreciate any feedback from our valued guests that enable us to improve our services and facilities. We were very concerned to read your comments which reflect dissatisfaction regarding the communication between staff which is needed to be improved. On behalf of the entire staff and Management, I would like to sincerely apologize for this experience. I have carefully review all points mentioned and will follow up accordingly with the managers concerned to ensure that the corrective measure will be taken. Despite your disappointment, we do hope you will stay with us again and be given the opportunity restore your confidence in our products and services. Sincerely, Manis Arianti - Front Office Manager

Ifa Solo - 11/11/2019 Confirmed reviews ALL
« it was okay »

seems like the housekeeper forgot to put some toothpaste/brush and also sanitary bag in my room on the first night I stayed but nevermind. the food was good also i love it since there's a menu for the vegetarians. the room service and concierge also helped a lot, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu ANIS L., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti - Front Office Manager

O. Couples - 09/11/2019 Confirmed reviews ALL
« Value for money »

I like that staff are so friendly and helpful. Breakfast is really good. The beach area is on the good spot. We stayed for 4 nights but 3 out of 4 nights was not good at night. The people from the rooms nearby or around, they are talking so lound and keep opening&shut the door all night. Also I could hear the TV from next door. The room should be better with soundproof sytem. But overall I still like the hotel, next time in Bali I would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti - Front Office Manager

Y. P. Business - 08/11/2019 Confirmed reviews ALL
« Nice stay »

Basically stay was ok. location not close to beach, price was worth for money, breakfast was not bad, gym was very quiet, but equipment was sufficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. y., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti Front Office Manager

K. P. Business - 07/11/2019 Confirmed reviews ALL
« First Hotel and Experience in Bali »

The room is fair with the price and the location is ideal for the IPOC 2019. No time to enjoy the facilities and explore the nearby outlets along the streets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WEE P. K., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti - Front Office Manager

Yakub Families - 29/10/2019 Confirmed reviews ALL
« Good »

We had booked an upstairs junior suite. However, that was not available and we were given two downstairs rooms.. the downstairs rooms seemed cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti - Front Office Manager

T. Couples - 29/10/2019 Confirmed reviews ALL
« Great Experience »

Good View, Good Pool, Great Service. Definitely will comeback soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms t., We very much appreciate your comments regarding your stay at the Mercure Bali Nusa Dua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manis Arianti - Front Office Manager

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