ibis Shanghai Yu Garden Hotel 3 stars

Customer review rating (ALL Rating) 3.6/5 20 reviews

ALLSAFE approved hotel

ibis Shanghai Yu Garden
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+ 13 Services

Hotel extras

"When the ancient city meets the new modern one" is your experience after arrival. Welcome to ibis Hotel Shanghai Yu Garden, feel the East Paris -- Shanghai.

Hotel location

ibis Shanghai Yu Garden

No 85 Zhoujin Road
Entrance of Jin Yu Dept Store
Huangpu District
200011 shanghai

Fax: (+86)21/33662898

Check-in from 14h00

Check out up to 12h00

  • BUS:  969 980 926 YU GARDEN


  • By plane

    PUDONG INT AIRPORT At 45km / 27.96 miles - Shuttle paying

GPS:31.224592, 121.491639

Hotel services

Check-in from - Check out up to

In summary
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

MOMENTO Non contractual photo

Restaurant by day and bar by night, MOMENTO is the place for guests to relax and unwind anytime of the day. Its pleasant atmosphere and 24-hour snack and beverage service attracts guests to its doors. Breakfast is served from 4 AM to 12 PM daily.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 30 


Configuration is not available for these requirements
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  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
ibis Shanghai Yu Garden

100% genuine reviews from our guests

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ALL Rating 3.6/5

20 reviews

TripAdvisor Rating 3.5/5

444 reviews

bad expereince of hotel staff

TripAdvisor rating 1.0/5

Voyager24466552687 Business - 01/07/2019 TripAdvisor review

they intent to avod the tax, so give me kind of fake receipt, made me visit them again to have a formal receipt, forgot that male officer name. firstly he let intern to handle me, and then teach intern to give me the fake receipt

Room for improvement

TripAdvisor rating 3.0/5

Agnès L Solo travel - 15/06/2019 TripAdvisor review

Overall, the experience was correct as the hotel is well located and offers a good breakfast for the price paid, but some irritating points could be easily improved: - First, in such location, having English-speaking welcome-desk staff. Using translation apps did not make it OK when trying to explain problems - Precisely, I had an annoying recurring issue with the toilet flush that I could actually show once to the room service going by, but no one took care to fix it properly as I could not make it understand - Worse, I did not get my room cleaned during all my stay - 5 nights, I insist on that point that struck me while I have had an extensive hotel experience round the world for 30 years. My towels got changed (even those supposed to stay in), but all the rest was left as-is (bed not made, bathroom not cleaned AT ALL), very surprising while there was service staff hanging around with their cleaning trolleys all day long. I informed (through my translation app!) the reception staff but nothing changed - Small room, not a real issue as such but surprisingly furnished, with, on top of the large bed, another (unnecessary) day bed but no closet at all due to lack of space! Only a couple of pegs on the wall to hang clothes! A good piece of advice: Substitute this day bed with a closet and a nice small armchair that will suffice to sit down in such a room! - At last, I had a blind room - no outside window, only one with a view on a dark corridor - therefore no natural light at all, this should have been clearly stated over the reservation or at reception. I guess the fact I was travelling on my own and not in couple let Accor think I could come to terms with such room easily, without arguing - disappointing reasoning.

Do not bring kids here

TripAdvisor rating 3.0/5

Coastal53869705072 Family - 25/04/2019 TripAdvisor review

Good location, reasonable distance to metro. Easy ATM access. Lots to eat nearby at You Garden district. Room was adequate but lacked any storage for hanging clothes. Cleaning was inconsistent. The hotel seemed to be spruiking female company via business cards under the room door every night. If hotel isn't condoning this, it presents a security concern to hotel guests.


TripAdvisor rating 2.0/5

Vacation54780651614 Family - 25/02/2019 TripAdvisor review

The worst IBIS I have never seen. Nobody at receptino speaks English and the staff do not make any effort to dicuss and understand the guest's need. The rrom is small and does not comply with the description on the reservatino (no desk) A bit far away from the metro

I didn’t get my loyalty points

TripAdvisor rating 4.0/5

Nouvelle8 Solo travel - 19/01/2019 TripAdvisor review

The staff didn’t speak English and they were not very helpful regarding any tips related to sight seeing. The location was very good. I was surprised to find cards for prostitute twice beside my room door. The room size was good but it wasn’t heated and weather was very cold didn’t ask for help since they don’t speak English.

Not to Accor Standard

TripAdvisor rating 2.0/5

Bernard P Business - 28/06/2018 TripAdvisor review

The only good thing about the hotel is the location, right next to Yu Garden in Shanghai. However the hotel is still under upgrade and I hope the final will be better. The work area in the room is a joke. No proper desk, and the space is limited and narrow. Breakfast was not to Accor Standard. The Western food breakfast was a hot-dog. Neither was the bed to Accor standard. Is this a real Accor Hotel or a cheap franchise? Please tell me things will improve.

Cheap but definitely not good

TripAdvisor rating 2.0/5

ALSG1212 Solo travel - 31/03/2018 TripAdvisor review

I only picked this hotel because I needed a cheap place to stay for a last minute overnight stay in Shanghai. I have stayed in many IBIS hotels in the world and this was without a doubt the worst. The room was dirty, and the furniture is falling apart. People kept slipping cards for sexual services under the door. Everything smelled of smoke. I was just glad that the shower worked and the bed was OK.


TripAdvisor rating 5.0/5

Don W Family - 01/12/2017 TripAdvisor review

Friendly and accommodating staff were great! Good location 10 minute walk to nearest metro station and 10 minute walk to the river with awesome views of the downtown. Excellent breakfast with a variety of western and Chinese items. Soundproofing between rooms could be improved

Not up to international service level

TripAdvisor rating 2.0/5

514glennt Business - 04/09/2017 TripAdvisor review

Front desk are not helpful, slow and poor customer service. I was told to collect iron & ironboard my self from the receptionist to my own room and although is a non smoking room. People still smoke within the building and the carpet smells like ciggeratte. Ofcourse it's close to the local tourist spot and it eventually loud and

bussiness trip

TripAdvisor rating 4.0/5

Irwan2013 Business - 22/05/2017 TripAdvisor review

Overall the room is fine considering this is a budget hotel, but for accor plus member you dont get the discount for the breakfast as informed by the receptionist that the breakfast is not running by Ibis

Dear guest, I am so sorry that you had an unplansant experience here in our hotel, I apologize to you on behalf of our hotel, in the future, we'll try our best to improve our facilities and service, we are looking forward to having you stay in our hotel again!

Terrible hotel

TripAdvisor rating 1.0/5

renatolantin Solo travel - 30/03/2016 TripAdvisor review

The worst Ibis ever!!! Terrible staff and quality of the room and service! Staffs doesnt speaks english and were really rude! I don't recommend this hotel and they did not want to listing my concern .....

Not as per expectation for Yu Garden view

TripAdvisor rating 3.0/5

SapGandhi Solo travel - 17/01/2016 TripAdvisor review

Advantage : Next to Yu garden Room is OK I have booked yu garden view room , However hotel is having just 5 floor , and from top floor even you can not get the proper view of yu garden. So I would say it is NOT worth to say as garden view.

Dear guest, thanks for choosing our hotel. Because our hotel is in the yu garden area,so the buildings around can not be very tall. We also have a terrese on the 5th floor that you can enjoy the view of yu garden and bund area, we are looking forward to welcoming you in our hotel again!

Pretty average great location

TripAdvisor rating 2.0/5

Andrew M Couples - 14/11/2015 TripAdvisor review

Okay, so the advertised "spacious room" was tiny with barely enough space to get in the bed from both sides and the toilet was right up against the wall so was very uncomfortable to use. The bed was sagging and springs could be felt through the mattress. Amongst the hotel information left our room was the order form for the laundry service but hotel staff told us that it was not available. The hotel also advertises a self-service laundry room for us to use which could not be found and staff told was not available. We originally booked 3 nights but had to leave after the first due to the issues.

Dear guest, so sorry about this unpleasant experience, I apologize to you on behalf of our hotel, In the future, We'll try our best to improve our facilities, and we also have laundry service now, thanks for your comments and hope to have you stay in our hotel again.

great location

TripAdvisor rating 4.0/5

stefans35 Business - 26/09/2015 TripAdvisor review

this hotel has a perfect location and offers the european standard. thus a safe deal for europeans or americans looking for a good standard for a good price. The wifi is a bit difficult, but that might also be a general problem. the cleaning was a bit on the low side.

Dear guest, thanks for speaking highly of our hotel, and for the wifi and cleaning problems you've mentioned ,I apologized to you on behalf of our hotel. In the future, we'll try our best to improve our internet speed and focus more on our cleaning, thanks again for choosing our hotel and we are looking forward to welcoming you to our hotel again!
Customer review rating 4.0/5

Anonymous Families - 12/08/2015 Confirmed reviews ALL

Comfortable and clean. Good location.

Customer review rating 3.0/5

Anonymous Solo - 27/07/2015 Confirmed reviews ALL

The room is not very clean, wall and floor are damage. I saw insects walking in my room.

Good location, but otherwise, not worth it

TripAdvisor rating 3.0/5

somebog Business - 20/07/2015 TripAdvisor review

This hotel sells only due to its' location. For me, the other important feature was that it's a part of global Ibis network, so certain things would be up to standard, including breakfast, internet connection, overall quality of rooms... well, I'm sorry, but I think, location is its' only benefit. But the scenery is fantastic, Yu Garden and Pudong skyscrapers far away... beautiful. Oh, and price, too, of course.

Dear guest, thanks for give good comments about our location ,we felt so sorry that you had this unpleasure stay. In the future,we'll try our best to improve our facilities and breakfast, internet connection, overall quality of rooms, we are looking forward to welcoming you to our hotel again!
Customer review rating 4.0/5

Anonymous Business - 13/07/2015 Confirmed reviews ALL

Hotel staff is very helpful. Room is big enough to fit in. Bathroom is okay,water pressure is high, provided all-in-one shampoo and toothbrush with comb but no shower cap. Wifi in room is not strong. I have to sit beside the door to connect WIFI. No non-smoking floor since there are only 2 floors for guest room. Restaurant is good for breakfast. Wonton soup is good to try.

Poor Services

TripAdvisor rating 2.0/5

CaronTang Business - 13/07/2015 TripAdvisor review

Dates of stay : from 06/05/2015 to 08/05/2015 , i.e. 2 night(s) i have been travel for my business trip on the above date and make a reservation before flight over. However the moment i reached but be informed by the hotel receptionist that there was no room available. (1st disappointed) For this trip, total 2 rooms are booked. One of my partner who reached earlier have been told the hotel that i will check in late because of the late flight but when the moment i reached hotel and proceed to check in they mentioned my partner did not tell them. (2nd disappointing on the blaming attitude) i decided to choose this hotel is because it good services i had experienced during my last business trip but not this time. Regards, Caron Tang

Dear guest,we felt so sorry that you had this unpleasure stay. In the future,we'll give our staff nore training to improve our service, I apologize to you on behalf of our hotel and we are looking forward to welcoming you to our hotel again!
Customer review rating 1.5/5

Anonymous Friends - 29/06/2015 Confirmed reviews ALL

This was the first time I was actually dissatisfied with Ibis service. Starting from the booking on the website, where I could not add additional info about twin beds in the room and had to send a separate email to the hotel. Despite clearly asking for a non smoking room we were given a smoking one. Our request to change the room was first rejected, then an extra charge offered, that we surely refused to pay. In the end we were given another smoking room with a bit less smoke smell compared to the first one. We stayed for 2 nights and no room service was done during our stay! When we returned to the room on the second night we found prostitutes advertising cards under the door. The only good thing about this hotel is its central location and reception personnel speaking English and sometimes trying to help. Both of us are Silver members of Accor club, spent many thousand dollars in your hotels over the last couple of years.

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