Mercure Bangkok Siam

Mercure Bangkok Siam 4 stars

Customer review rating (ALL Rating) 4.6/5 174 reviews

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Hotel extras

  • Convenient location, easily reach by BTS SkyTrain and public transports

  • Walking distance to Siam Paragon, Siam Square, Siam Center, MBK, Bangkok Art & Culture Centre

  • Perfect base for exploring Bangkok, located near shopping, entertainment attractions

  • Rooftop fitness centre and swimming pool

  • Free WIFI

ALLSAFE approved hotel

Hotel location

Mercure Bangkok Siam

927 Rama 1 Road Wangmai, Pathumwan
10330 BANGKOK
Thailand

GPS:13.746724, 100.528938

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE EIGHT RESTAURANT

Located on the 8th floor, the breakfast venue offers an extensive international buffet menu of local and international cuisines to enjoy inside or on the outdoor terrace.

Your meetings and events

Meeting Room Siam I is accommodating from 18 to 27 meeting delegates, in 46 m² Meeting Room Siam II is accommodating from 18 to 27 meeting delegates, in 42 m² Meeting Room Siam III is accommodating from 30 to 58 meeting delegates, in 46 m²

Room descriptions and layouts

meeting rooms

From 1 to 42 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

All rooms feature modern décor with a local Thai touch, free WiFi, in-room safe, minibar and LCD TV for your comfort and convenience. Our Executive rooms are located on the 25th and 28th floors with great views. All rooms include coffee machine and variety of local teas, additional bathrobes and amenities

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  174 reviews

TripAdvisor Rating  4.5/5  3,027 reviews

First and last time

TripAdvisor rating 2.0/5

Shofien Families - TripAdvisor review

This is supposed to be 4 star hotel run and operated by Accor, so you expect some basic standards when paying $100/night/ no breakfast included. We stayed for 4 rooms in the beginning of Nov. Problems: - The rooms were dated (chips here and there, the light above the bed is annoying and dirty). There were not enough lights in room, very dark. - The bathroom doors were not maintained well, it cannot be closed tightly, so, water came splashing on the floor which is very cold when walking barefoot. This can be easily fixed by maintenance staff. - The doors are not tightly shut, so you can hear voice and footstep outside the corridor (see my picture taken when all in-room lights are off, it shows the light out from the corridor). The air con was very loud, all night long, even though we adjusted it to be low fan (This sure is a problem for light sleepers). - There was no doorbell outside, so for us, who travel as family (group), when we go to another rooms, we had to bang hard on the door (by hands) to notify the person inside when wanting to come in for a visit. - There was no coaster for glasses in the toilet, they were put directly on the counter of the sink, the rim down, so unsanitary. There were little mold in the edges of the shower cabin. The shower hand did not function right; the power sometimes were too strong or too weak. - Towels are old, dirty (with a curly hair on one of the face towel, how disgusting), tears and torn terribly. The pillowcases and sheet covers are decorated with holes. Even for a 3-star hotel, this is not acceptable, let alone 4 star hotels. - Be careful of their regulations, if you want to room to be cleaned, you have to hang the sign outside the door (which was not informed upon checking in, also, was not written on the sign, but on a piece of paper on the bedside table. If you miss it, your room will be left undone) We stayed for 4 days. Positives: - The rooms were spacious with nice city view (compare to our stay at the previous hotel - 3 star, managed by the same company) - The staff assisted us to keep one room until 2pm (we stayed in 4 rooms). I have mixed feeling about this, even though there was no specific point to fault, I don’t feel being welcomed which was important to me. The staff are professional but stiff and cold. We had problems regarding our previous stay at their 3-star hotel (same building), but none of them asked to see how we were doing or showed their interest in customer experience. - If you forget your toiletries, you can request for them. Make sure to order the in-room slippers because the tiled floor is very cold. - There was a convenient store on the ground floor (convenient but not vital, there were convenient stores everywhere, easy to find in this tourism area). - Location right next to the BTS (again, not vital – many other hotels arounds the same area which are only 1- or 2-minutes walking to this BTS).

Dear Shofien, Warmest Greeting from Mercure Bangkok Siam. Thank you for choosing Mercure Bangkok Siam and for sharing your feedback through this online community. We regret to see negative rating and more so to learn that we felt short of your expectation about our Room Cleanliness Quality. Please accept my deepest apologies and please rest assured that all staff concerned has been briefed to avoid the future reoccurrences. We will put every effort into improving our service in the needed areas from the Mercure Bangkok Siam. You are our valuable guest and we assure you that this is an isolated incident and that the Mercure Bangkok Siam can indeed do better to accommodate you. We hope you will allow us to restore your confidence by having the opportunity to welcome you back in the near future so that we may demonstrate our commitment to serving you better. I would be very pleased to meet with you in person during your forthcoming visit. Sincerely Raphael Hirsch General Manager

Excellent Reception

TripAdvisor rating 5.0/5

Jacob C TripAdvisor review

congratulations to all management and staff of Hotel, they were helpful , welcoming and responsive.I would like to give special mention Mr Raphael Hirsch , GM Mr Keng,, Ms Kaimook and Ms Jean from Front Desk.

Dear Jacob, Thank you for your stay and great review. We all take great proud about all these personal nominations. We really hope to have the pleasure to welcome you back again at the Mercure Bangkok Siam. Best regards, Raphael Hirsch General Manager

Best value for money in Bangkok

TripAdvisor rating 5.0/5

sonn839 Couples - TripAdvisor review

Amazing experience for a mid range hotel in Bangkok where competition is stiff. First of all, best value for money in town. Literally at the heart of the city, 5 min walk from siam square and nearly integrated to MBK. BTS connection and waking in city is as simple as a breeze. As a platinum member we were greeted by friendly and flexible staff. We were upgraded to the premium lounge which is closed. To be fair we were told very early after check in that the lounge would be close. I heard two French ladies complaining at the counter and looking for compensation which I find uncalled for. First all members were told weeks in advance about the closure and secondly, this is a mid range hotel and for this price a lounge is an extra not a given… Rooms are a bit small but very functional, every space is used at best. Desk, small sofa… good layout. Internet is really fast. Room service is decent, the club sandwich late at night serves its purpose. Perhaps the pizza is a bit salty. Have mix of western basics and Thai food. Gym is functional not fancy and pool is sufficient to do short laps. Breakfast has a large diversity of food with a good system to have your eggs at your table quickly even in peak hours. Cappuccino is good. Amenities are plenty with a 7 eleven in the building. The cherry on the cake is the service. Staff is well trained, flexible, friendly. Special mention to GM Raphael who is attentive and a quick problem solver. Service is at the level of an Accor 5 stars. Will return for another long stay.

Dear Sonn839, Thank you for the excellent comments regarding your visit to Mercure Bangkok Siam. Our associates are passionate about providing a tailored, enriching experience for each of our guests, so we are delighted to know how much you enjoyed your time with us. We will share your kind words with the team and thank them personally for his excellent service. Thank you again for choosing us, and we hope to see you again soon Best regards Raphael Hirsch General Manager

Nice stay, great experience in Bangkok

TripAdvisor rating 5.0/5

Bill Z TripAdvisor review

Friendly and helpful staff, especially Ball did a great job in terms of taking care of our luggage. The location was quite good, it’s just few steps away from the huge shopping malls and the BTS station

Dear Bill Z, We're thrilled to know you enjoyed your stay at Mercure Bangkok Siam so much! We strive for excellence so we're pleased to hear you appreciated not only our location, but also our wonderful team member's service and specifically Kh. Ball ! Your praise lets us know we're succeeding and that our Kindness and hospitality impressed you. We can't wait to host you again for yet another unforgettable visit! Sincerely Raphael Hirsch General Manager

Well located

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Overall stay was good, but had issue with contact hotel as the number provided in website, official page was a central number for both Mercure and Ibis and made it a little bit conconvenient. However, hotel advised that customers should refer to the number on business card, not website or the page.

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Other web-users rate our hotel

  • 595 reviews 9.8/10 Location
  • 488 reviews 7.7/10 Room
  • 391 reviews 8.7/10 Service
  • 12 reviews 5.6/10 WiFi
  • 202 reviews 8.3/10 Cleanliness
  • 145 reviews 6.9/10 Breakfast

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