ibis Bangkok Siam

I was traveling within Thailand with my wife on a recreational visit and during my time in Bangkok I stayed at the Ibis Siam. This was primarily due to the location, budget accomodation, clean premises and a reasonable breakfast. The room was as expected, clean and functional. The only improvement that I can suggest was the washroom as the taps and shwer wasn't working properly. Otherwise the stay was satisfactory.

Worst hotel experience ever. We had to agree that when checking the room description, information of the room was not wrong, but that doesn't mean that the info. provided was detailed or helpful enough. Here’s for more: 1- Inconsiderate room design & allocation: The room across the elevator, when you open the room door, you see strangers outside (waiting for the lift) looking into your room out of curiosity (not guests’ fault though; when you hear sound behind your back, it is reflex to look back) 2- The rooms are tiny (we stayed in 4 rooms), there were no toiletries (no slippers, no toothbrush, no razor - they explained that toiletries posted on the website meaning shower and shampoo). Even when requested, they said that it was not available since this was a budget hotel - at about $70/night, no breakfast included, feel like they were calling me cheap, very badly put). There was no luggage rack (beware, this was not clarified in room info.), so we had to tuck our luggage under the bed. Every time we need something out of it, we had to basically crawl on the floor, pull it out from under the bed (or else no space to walk around). We have elders in our group, this was a nuisance and inconvenient at most. 3- Worst part is the bathroom, the tiniest bathroom ever, non-suitable for persons with claustrophobia. The shower area was tiny; you couldn't move freely without touching the doors or the walls. There was a slit of the two doors closed into the shower, making water run all over the floor from the slit. The sink was small, clogged, and dirty. 4- There were no sockets at the bedside tables (rather counters) for phone or any other device chargers, why? This is so inconvenient. All in all, I cannot believe this hotel was run & operated by Accor. We sent them a request for cancelation, they promised to answer within 48 hours, but 4 days later, there still was no response, what a bad customer communication. The staff attitude was mediocre at best. Even though there was smiling faces, but when trouble arose, they did not show any sympathy or trying to be helpful either, just run by the rules. We complained, and all we got was that "the information was posted clearly on the website". This is not customer service, rather emotionless industrialized process. The seemingly good parts are (1) there was a convenient store on the ground floor (convenient but not vital, there were convenient stores everywhere, easy to find in this tourism area (2) location right next to the BTS (again, not vital – many other hotels arounds the same area which are only 1- or 2-minutes walking to this BTS). We definitely would never stay here again; this has left a bad taste to our trip.

Standard services. Some staff can not speak English well (Front Office, Housekeeping). Water provided only 2, meanwhile i am a platinum member. Keycard should be updated twice when have seperate booking code. Placemat on the restaurant smell like didn't wash for long time

well located & deep sleep

We stayed here for 2 nights and all the staff was very friendly and cooperative , Tom was very helpful, A good place to stay however the view from the room is very beautiful Food we had was very delicious. Room service was very good. Hotel is we’ll managed, highly recommend.