ibis budget Aachen City 1 star

Customer review rating (ALL Rating) 3.7/5 295 reviews

Hotel extras

  • An ALLSAFE certified hotel

  • Directly in the city center

  • Free WiFi throughout the hotel, including your room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis budget Aachen City

Schumacherstr 12
52062 AACHEN
Germany

GPS:50.777291, 6.092083

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park

2 breakfasts

Non contractual photo

Our accommodation(s)

Our modern, comfortable rooms can accommodate up to 2 adults and 1 child under the age of 12 and are equipped with a French bed and bunk bed or twin beds, as well as a shower, toilet, desk and satellite TV.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  295 reviews

TripAdvisor Rating  3.5/5  502 reviews

Customer review rating 1.0/5

Nair C. B. Business - Confirmed reviews ALL

i have had a terrible experience with the 2 guys on the phone, the weather started to become very bad and I could not make my trip back to holland, around 05:45 I started to call Ibis, and the guy was rude and very very NOT polite, and extremely no education at all, I'm a lady of 67 years old and I'm a member of ALL coor, i want make a reservation for the Saturday evening, but I forgot my credit card in the car and was very very nervous not to get a room for the night, i give my member account to him but nothing was helping, he want not book the room for me, not even for one hour to come there, than I got the second guy on the phone, THIS ONE WAS JUST THE MOST NOT EDUCATED PERSON I HAVE GOT IN MY LIFE, AFTER TALKING AND TALKING AND AGAIN GIVEN MY ACCOUNT NUMBER HE ASKED AGAIN MY CREDIT CARD AND THEN I TOLD HIM THE THE WEATHER WAS TERRIBLE TO WALK AND I WAS AFRIAD TO GET AN ACCIDENT AND WOULD BRING MY CREDIT CARD TO THE HOTEL, HE HAVE HANG UP ON ME, THIS IS TREMENDOUS RUDE, THIS IS NOT ACCEPTABLE TO TREAT A MEMBER EVEN NOBODY, IT IS JUST NOT TO UNDERSTAND THAT IBIS HAVE SUCH PEOPLE IN THERE BUSINNESS, I THINK I NEVER WILL GO TO A IBIS HOTEL, I NEVER WILL TELL PEOPLE TO GO INTO IBIS HOTEL, NEVER AGAIN, AND I WILL PUT THIS ON TRIP ADVISER AND GOOGLE, HOW CAN A PERSON A EMPLOYE HANG UP ON A MEMEBR? A CLIENT!!! JUST NO WORDS FOR

Good stay

Customer review rating 4.5/5

J. A. D. C. Solo - Confirmed reviews ALL

I'm a fan of Ibis Budget. This hotel in Aachen (Germany) is no different. Good and clean room, in affordable price. But the auto-checkin (on the computer, while the desk is closed on Friday 30-Dec at 16:10h) is disappointing. I had my checkin confirmed with QR code and number (besides, I was desperate to go to toilet), but it simply didn't recognise my reservation. Me (and other guests) had to wait until 17h, when desk was opened.

well located

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

good staying

Dear IOANNIS T., We very much appreciate your comments regarding your stay at the ibis budget Aachen City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located good basic accommodation

Customer review rating 4.5/5

Andy Business - Confirmed reviews ALL

Hotel was well located for my venue and to centre of Aachen. The rooms were clean and adequately serviced. The staff were helpful. Breakfast was good. Overall good value for money

Nice location

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Good environment and location, but sometimes the self-service terminal works not so well.

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Other web-users rate our hotel

  • 316 reviews 9/10 Location
  • 426 reviews 4.2/10 Room
  • 291 reviews 4.6/10 Service
  • 18 reviews 7.4/10 WiFi
  • 229 reviews 3.2/10 Cleanliness
  • 198 reviews 3.7/10 Comfort
  • 110 reviews 4/10 Breakfast
  • 46 reviews 1.9/10 Amenities

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