Mercure Nottingham City Centre George Hotel 4 stars

Due to the covid pandemic it has been a long 17 months gap since my last stay at what is my favourite hotel in Nottingham. As always it was good to see some familiar faces once again and sadly some of the very welcoming front end staff are no longer with the business but as with all businesses the one constant is change. Sadly my room had a terribly strong pungent smell coming from the drains and the smell became a taste as you could not have a shower or clean your teeth without coming out with the smell or the taste on your palate. Room 505

The Mercure Hotel has never failed to let us down. Chris the manager and his staff ensured that our stay was another great experience. We stayed for 2 nights in our favourite suite, the George Suite. The hotel is meticulously clean and the hotel did everything in accordance with the government's Covid-19 guidelines.

Excellent

Staff were very helpful and friendly. I had a room upgrade which was great and comfortable. Followed the COVID-19 guidelines and I felt safe It is a shame that the bar was closed due to Covid. The breakfast was good.

Friendly staff, clean good sized room

Great location right in the centre

Sophia was extremely helpful when checking in. They greeted us every time we came back to the hotel. The bed was comfortable. The hotel was easy to find. A last minute booking was got the room for a great price.

Such a lovely, welcoming place. Perfect location to explore Nottingham. Quiet, super clean and lovely decor.

Normally we stay at the premier Inn however this time we wanted to try somewhere where we thought we would have a better experience. So we settled into our suite only to find that the smoke alarms had been covered with plastic bags and dirty socks from the previous guests. The room stunk of cannabis and this gave us doubt that the room had actually been cleaned properly? After reporting this to the front desk they did remove the items from the alarms however this should of never of had to happen in the first place. Moving onto the bed itself, after expecting a double bed I'm shocked to find it was two single beds pushed together with a crack right down the middle with only the bed sheet covering it up, I did not find this comfortable at all. To say how much we payed for the room it was such a disappointment. From now on when we are back in Nottingham we will definitely be going back to our old faithful which is premier Inn.

We had an excellent stay, all the staff were very welcoming and friendly and always there to help. Good Covid measures in place. Breakfast was lovely and very well organised.

Every member of staff we met was fantastic- the staff on reception when we arrived were very friendly and helpful. The street outside the hotel was very noisy with people enjoying post-lockdown drinking in lovely sunshine and we asked if our room was on a quieter side. It wasn’t but the staff changed it straight away and we checked in to room 402. As they hadn’t planned on us being in there the bed was made as a double and we need twin beds but again the staff were fantastic in getting that sorted when we went back out. We only dropped our bags before heading out but when we got back late that night we found the room to be dirty. The beds and bathroom were clean but the carpet and desk had bits of dirt and crumbs on. The windows were filthy on the outside - they look on to a service space and clearly aren’t easy to clean but they need dealing with. The service area was not good to look at, covered in bird mess. I am sure it would be much better to have some opaque film or glass in the windows which would have solved most of that. The curtains were also very dirty at the too where thick dust was visible. The furniture was badly marked and the room just felt tired. I do have photos if they are helpful. The stay was a gift to my mother in law and her partner. Sadly the visit was delayed from last year due to COVID and in that time he has become ill and is unable to travel so I joined her on the visit to see family. I usually stay at another Nottingham hotel which is much cheaper and has free parking. That hotel is always immaculately clean and the breakfast is far superior, including under COVID controls. I just feel disappointed that a much needed treat for my mother in law was a let down. I didn’t complain at the time as it was late (or the morning in the case if the windows) when I saw the issues and I am sure the staff would have helped us but my mother in law was very tired and couldn’t face another room change. However, I want to stress that the staff couldn’t have been better and are a real credit to the hotel. I won’t be choosing this hotel again though.

Extremely disappointed with being showed a room that had been smoked in before. We are non smokers and realised immediately, opening the windows to air the room and found the windowsill still covered in ash and cigarette filters. When notified the reception staff we’re very embarrassed and changed our room but i’m afraid first impressions do stick.

Very relaxed and accommodating

Room was great. It was really noisy and the fire alarm went off twice. Not been paid my deposit back yet either after paying cash for both nights stay. Students were sat up the stair case which was dangerous for people going up and down the stairs.

Good hotel which I'd stayed in before, however, this time I had a Standard room (I think they call it a 'City Room' or something similar) which was extremely small for two people to and the one we stayed with had an air conditioning unit the size of a small van outside the window which didn't shut down at all, meaning that sleep was intermittent even with the window closed and earplugs in. Previous room was overlooking the street and was spacious, quite and comfortable, and would warrant a solid 'five' for sleep quality and room categories ....you get what you pay for. Staff and location excellent regardless.