Hotel - Mercure London Paddington Hotel
Mercure Hotel Mercure Hotel

Mercure London Paddington Hotel

3.5/5 2,063 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • LONDON HEATHROW
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 08:00-22:00
    • Opening hours : Week-end 08:00-22:00

Business services

  • 5 meeting room(s)
See all services

Hotel location

Companies and event centres nearby

Company

ASTRAZENECA0.8 km / 0.5 mi FIRSTGROUP PLC0.32 km / 0.2 mi MISYS PLC0.8 km / 0.5 mi PRUDENTIAL UK0.8 km / 0.5 mi
CERNER LTD0.64 km / 0.4 mi MARKS & SPENCER0.64 km / 0.4 mi NISSAN DESIGN0.48 km / 0.3 mi VODAFONE0.8 km / 0.5 mi

Your meetings and events

Pullman Suite, can accommodate 6 to 8 people theatre style. Newlry refurbished suite with the latest smart TV for presentatons, fridge and coffee machine in the room. Flipchart, mineral water and stationary included.Sussex Suite, can accommodate 8 to 10 people theatre style. Newlry refurbished suite with the latest smart TV for presentatons, fridge and coffee machine in the room. Flipchart, mineral water and stationary included.

Mercure London Paddington Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PULLMAN SUITE 0 m2 2 m 0 8 8 0 0
NORFOLK SUITE 13 m2 2 m 0 0 8 0 0
EXECUTIVE SUITE 25 m2 4 m 0 0 8 0 0
SUSSEX SUITE 25 m2 2 m 0 10 10 0 0
WESTBOURNE SUITE 53 m2 2 m 35 20 24 28 0
    • Flipchart
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All rooms have contemporary décor and are fully equipped with modern amenities, including LCD TV, Wi-Fi and a smartphone with free international calls and internet. Privilege rooms offer complimentary soft drinks and a Nespresso coffee machine.

  • 86 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Web TV
    • Telephone
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 ALL Rating 4,087 reviews

Our guest reviews for
Mercure London Paddington Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 2,063 reviews
Gary Couples - 12/02/2020 Confirmed reviews ALL
« Convenient »

This was a very well located hotel with respect to Paddington Station however, the room allocated to my wife and I was very small and claustrophobic, and the bed too small for two adults to sleep comfortably. I see this as being a ideal hotel more for single business persons rather than for a couple but obviously am only basing this on the room we were given.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I'm glad that the location of the hotel was of convenience to you. I'm disappointed to hear that you found the hotel room that you booked to be small. We have mentioned our hotel room sizes on our website so that the guests can take an informed decision before they make their booking. For future please contact our reservations when you wish to make the booking as we do have large bedrooms and our reservations team can assist you to make a booking as per your requirement. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Rupal Khanderia Operations Manager

Jeff Families - 12/02/2020 Confirmed reviews ALL
« Well located »

Short just a 1 night stop over (in transit)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr m., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Alex Solo - 11/02/2020 Confirmed reviews ALL
« Balanced »

Personnel lacks hospitality and should be more courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will definitely get the refresher training done for the team member who dealt with you to offer better customer service. I will also pass on your positive feedback to Maria in our housekeeping department for doing a great job Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Josefin Business - 11/02/2020 Confirmed reviews ALL
« Very average »

This was a very average hotel. The staff was nice and the rooms were clean, however, not any charm to it. Also, I had a window facing the street so couldn't sleep properly due to alot of noise. Breakfast was very limited and standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

11/02/2020 TripAdvisor review
« Helpful Staff »

Executive room good size and comfortable bed. Staff were very helpful including General Manager whom I had communicated with before hand. Small problems / and requests dealt with in a timely fashion. If using Paddington Station then ideal location with good connections to rest of London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew G, Thank you for choosing the Mercure London Paddington for your recent travel to London. Commitment to service and guest satisfaction is a main focus and I am delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. Thank you again for taking the time to provide your valuable feedback and we look forward to welcoming you again soon! Best Regards, Usman Ali | General Manager Mercure London Paddington

R Business - 10/02/2020 Confirmed reviews ALL
« Good location »

All good. Struggled with the TV a bit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Mr. S. O. Solo - 10/02/2020 Confirmed reviews ALL
« Negative experience from pre-authorization and mislaid reservation for day stay »

I reserved a three night and extended day stay at the beginning of the month, paid extra for the extended day stay, a 6pm check-out on the Sunday. The higher price also included the option to cancel until noon on the day of arrival and no payments before the hotel stay. I was dismayed at the pre-authorization of a third of the amount on Monday before the stay (Thursday-Sunday) and when I got to the hotel, I was told I could stay until 2pm on Sunday. I pointed out my reservation, but to no avail. I had to talk to a manager the next day to have this rectified, and be able to stay until 6pm on Sunday, which mattered a great deal, because my flight back was 9pm that night. I also got three pre-authorizations, which I think were totally unnecessary, as I can pay the full amount either when I arrive or when I leave. I am not talking about authorizing the card at check-in, which is necessary, but pre-authorizations outside that. Otherwise, your hotel has excellent location, good service and the service staff was welcoming and cheerful. The desk staff, however, were not competent and need to be able to look up guests' reservations and comply with them.

Anonymous Business - 10/02/2020 Confirmed reviews ALL
« Good location, aged hotel »

Location very close to Paddington station is very convenient. Hotel is aged, with some discomfort. Breakfast buffet is limited, but overall sufficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Brian G. Friends - 09/02/2020 Confirmed reviews ALL
« Not happy Jan »

Myself and two friends were booked at the Mecure London Paddington. The booking was made in early December yet when we arrived separately, my friends from Essex and myself from Denmark, we were moved to Hotel Indigo. There was no email informing me of this change.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to the system glitch, Mercure London Paddington got fully booked and so on your arrival your rooms weren't available.Due to this unfavourable circumstances you were moved to a sister hotel Indigo ( 3 mins walk from Mercure London Paddington). Once again apologies for any inconvenience caused. I hope your stay was pleasant and comfortable in Indigo. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

Anonymous Couples - 09/02/2020 Confirmed reviews ALL
« Well located »

Staff friendly, helpful and professional, room clean and tidy,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Anonymous Business - 07/02/2020 Confirmed reviews ALL

The check-out process was extremely disorganised and took far longer than necessary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Reya Anoushka R., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

James Couples - 07/02/2020 Confirmed reviews ALL
« Great service »

The hotel is well positioned near paddington, it is very clean and tidy and a reasonable price. I even hand no problem changeing the date when i messed up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Paula H. Business - 06/02/2020 Confirmed reviews ALL
« Well located for Paddington Station »

Room 102 was a little noisy with underground trains I think. The only thing that was a little annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies about the noise from the underground train station. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Helen S. Families - 05/02/2020 Confirmed reviews ALL
« Good station hotel »

I was very happy with the easy access from Paddington Station. Staff were friendly and welcoming. We were able to check in early The room was clean. Facilities were good and the bed was comfortable. I liked the hairdryer position. Gym was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Teddy Business - 04/02/2020 Confirmed reviews ALL
« Location! Breakfast was also good at Garfunkel. »

I'd like to stay there as long as a room is available, whenever I biz trip to London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Steve Couples - 03/02/2020 Confirmed reviews ALL
« Well located but noisey »

Well located hotel with excellent links to all parts of London Room small (especially bathroom) but only to be expected as was some noise due to being next door to Paddington Station Main problem was noise from next door building work with heavy machinery operating from 8am It would have been good if we had been informed prior to our trip but as it was the experience was spoiled by this intrusion We mentioned it to the staff but it was shrugged off ! There was also an issue with the breakfast as we were only given a single person voucher for each day even though we had booked a double room ! (They did sort it out after a short discussion)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Khanderia Operations Manager

Anonymous Solo - 03/02/2020 Confirmed reviews ALL
« well located »

very convenient and comfortable hotel which I have used a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rupal Khanderia Operations Manager

Anonymous Couples - 02/02/2020 Confirmed reviews ALL
« Small room, helpful staff »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm disappointed to know that the room you had reserved you found it to be small. We do have large rooms available in the hotel for future please reserve one of our executive rooms as it is very spacious. Thank you again for sharing your experience, and we hope your next visit will be as pleasant one. Sincerely, Rupal Khanderia Operations Manager

Clive Business - 31/01/2020 Confirmed reviews ALL
« Very convenient location. »

Room was a tad small but I can't fault the convenience and facilities of this hotel, particularly for business requirements. Staff were very helpful. Only complaint is I'm always disappointed at the cost of a beer in London hotels. Paying £10 a pint for a local beer made in London always makes me feel a little ripped off.

Anonymous Couples - 29/01/2020 Confirmed reviews ALL
« Well located hotel »

Second time staying here. Request upgrade to Executive Room which was spacious compare to our previous stay Standard Room was very cramped. Very satisfied with our stay!

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