Within easy walking distance of public transport, this city centre hotel is ideal for all attractions. The staff were friendly and gave a warm welcome upon arrival. They also greeted us whenever we returned to the hotel after exploring London. The room, though a standard double room, was spacious enough for the pair of us. Complimentary tea, coffee or hot chocolate in the room. The small biscuit was also a nice touch. Yes, there is external noise - being in the city centre location it is, but the windows did a good job at reducing much of the sound. Breakfast was plentiful, with a choice of option available.

stayed there in the past but will never stay again as the nice staff has left. I have problem with my back and asked the woman if she could help me carry my suitcases up the set of steps and she refused. From that moment it went from bad to worse. Don’t bother complaining as the general manager is rude and not interested in delivering excellent customer service. Not to the standards of All for sure.

I've stayed at the hotel a number of times becuase of the great location for both London's West End - Holborn, Covent Garden, Leicester Square - and the City of London. It's always clean and the staff are excellent. Great that things are returning to normal again with rooms being made-up and cleaned each day, the bar open (at the moment just to residents) and a very good hot breakfast as well as the continental.

Great location within right in the middle of London, but with rooms definitely below the Mercure standard that I as a frequent Traveller used to. My wife needed physiology treatment after just one night in the ultra soft bed. Room had blinded windows and of you open them you only hear the loud sound of the surrounding airco‘s. I will definitely never stay there again.

Habituada a usar os hotéis do grupo Accor e sabendo que o Mercure está num nível bastante acima da média, fiquei completamente desiludida com esta estadia. O chão do quarto em alcatifa parecia que não era limpo à anos, ao ponto de ter que tomar um anti-estaminico para a alergia. Na porta do quarto tive que enrolar uma toalha para tapar a separação do chão até a porta, pois via os pés das pessoas a passar, todos os barulhos do corredor e entrava frio. Na primeira noite a precisar de um banho quente depois da viagem, a água teve quente durante 2 min e acabou por ficar gelada, e como a janela da casa de banho não estava bem calafetada sentia-se entrar mesmo frio. Já para não falar da cama, era grande efetivamente, mas o colchão em péssimo estado, as molas que existiam estavam completamente frouxas e não tinha conforto nenhum. Fiquei tremendamente desiludida com este hotel que não faz justiça a toda a minha boa experimentar com o grupo.

Close to British museum and Sir John Soane Museum and lots of restaurant. Hotel good with friendly staff. Breakfast was only OK because they had no bacon or sausage on day two of our stay. Hotel wasn't that busy so no excuse.

Waited to check in whilst staff talked amongst themselves. As a gold Accor member I wasnt offered a room upgrade although we did get two small bottles of wine in the room. Only one towel and only toiletries for one which is a real bugbear of mine and something that is easy to remedy. Staff refused to serve us breakfast and sent us to reception to prove our booking included breakfast. Once I showed them my email booking confirmation we were allowed to get our breakfast.....no apology. The room was very clean, warm and quiet. Checking out was quick and efficient. There are cheaper and better hotels nearby. Nothing in my stay would persaude my to visit again in my regular trips to London. Sorry Accor, as your hotels are usually excellent value for money.

Location was perfect with many attractions within 20 minutes walk. The staff were very helpful and friendly. The room was well laid-out, with everything you would need and an excellent shower. The room service was prompt and polite. The restaurant was very good indeed with a decent choice of food and wine which offered great value for money and high quality. I would recommend this hotel and would stay here again.

1: We booked a superior room. I am certain the only difference between a superior and a cheaper twin room is that the beds are pushed together in the same sized room. Hence a 30cm gap either side between the bed and the bedside table. And the gap in the middle. And the subcompact size of the room, and single armchair, only one person could sit and watch TV. No room for another chair anyway. I suspect Trading Standards would be interested that standard rooms are been sold as as superior in this manner.. 2: Useless shower over tiny bath, I repaired the fitting myself as it had fallen apart. 3: One small towel provided, had to ring down to clearly harassed reception for more. 4: Welcome drink: two tepid bottled of white wine, still unopened. A drink in the bar, as in evey other Accor I've staying in would have been,err, welcome but then... 5: ....bar shut by 10pm. Should be open until 12:30 according to brochure in room. 6: We stayed here a year ago and were told, after finding a similarly unacceptable situation, that there was to be a refurbishment programme. Clearly no progress has been made. 7: If this property was branded as an Ibis I might be a little more forgiving. Even so I won't be staying here again.

This hotel is not far from Euston Station, yet less than 30 minutes walk to the Thames. It's near the British Museum and Covent Garden. Rooms are comfortable and well maintained. Breakfasts are tasty and dinner at the in-house Marco Pierre White restaurant is excellent.

Hotel is well located and staff are friendly and efficient. Room was nice if a little small. It was a nice touch to give us some snacks and drinks when we arrived. The room had all the facilities we needed including iron/ironing board as well as tea/coffee making facilities.

I have stayed at this hotel previously and I am a member, the room was very small and we needed to use the torch on our mobile phone to see into the wardrobe, the area around the shower was brown and when we wend out someone had tipped my foundation onto the dressing table and smudged it. As a member I expected the same standard as previous for the same price as previous.

The good - Robert and staff in the restaurant, along with the food. The bad - if you are an ex rugby forward or line-backer from NFL don't bother with this venue, the bathrooms are very small and not functional for the larger person.

Mostly Accor asks for feeback not directly on tripadvior and I would have given this review through their feedback site and not to be issued right away on tripadvisor - as maybe it might have be just bad luck... But this option wasn't offered, hence I'm writing here. Overall, I would say average hotel, not yet up to the standards of refurbished Mercure hotels. Check-in: some wait... As loyal customer one gets noramlly a welcome-drink and an upgrade offered. Neither happend... (maybe I was upgraded, but I wasn't told and the room did not feel like an upgrade). I was asking whether my Accor number is in the system (which was confirmed...), but this seem to be not enough for the staff to realize... Anyhow, these things happen and I easily survive without a free beer and being treated as a special person. BUT, what is absolutley inappropriate for such a place: Seems the drain from the bathrub was clogged (one of these Hotels without an appropriate shower...), so having showered, quite some water was left. Even these things can happen, I know..., (although I don't want to know what was actually clogging the drain), but the next morning the water was still there... I really enjoyed that shower... What kind of roomservice do they have? Either they don't clean the bathroom, or they don't care. This makes it overall a really bad experience. Breakfast ok, although they claim to have an Italian bar, the Capuccino is self-service by the press on a button... Best experience: the gentleman being responsible for the breakfast room was making me really feel welcome

Great location close to the British Museum with easy access to the Piccadilly Line through Russell Square station. The single room was comfortable and had everything I needed. The bathroom facilities were excellent.