Hotel - ibis Styles London Croydon
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles London Croydon Hotel

3.5/5 917 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day

Catering

  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BT GROUP1.7 km / 1.06 mi CRO ARPT INDUSTRIAL3 km / 1.86 mi GLOBAL RAIL2.8 km / 1.74 mi NATWEST BANK2.2 km / 1.37 mi NHS2.1 km / 1.3 mi VALLEY SHOPPING CTR2.1 km / 1.3 mi
CAPITAL BUSINESSCTR3.1 km / 1.93 mi CRO SPORTS ARENA3.3 km / 2.05 mi IKEA CROYDON2.4 km / 1.49 mi NESTLE LTD2.2 km / 1.37 mi UK HOME OFFICE1.5 km / 0.93 mi

Our rooms

  • 119 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 8 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 ALL Rating 2,451 reviews

Our guest reviews for
ibis Styles London Croydon

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 917 reviews
Anonymous Couples - 19/02/2020 Confirmed reviews ALL
« The room next to use was slamming to much »

Not good this time around

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARLENE H., Thank you for taking the time to tell us about your stay at the Ibis Styles London Croydon, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Ibis Styles London Croydon and provide you with a genuine hassle-free experience Sincerely, Leo Johnson,Hotel Manager

Joe M. N. L. Business - 17/02/2020 Confirmed reviews ALL
« Staff and location spot on. Good value. »

Had good choice of rooms. Staff went out of their way to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPH M., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel Manager

Dr C. Business - 16/02/2020 Confirmed reviews ALL
« Good location pleasant staff »

Overall an ok stay the food menu at the bar was limited as there was an issue in the kitchen. Pillows were hard and a little uncomfortable. The shower was a trickle and a great dissapointment

Our hotel has responded to the review
Our hotel has responded to the review

Dear DOUG C., Thank you for taking the time to tell us about your stay at the Ibis Styles London Croydon. At Ibis Styles, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Ibis Styles London Croydon and provide you with a genuine hassle-free experience. Sincerely, Leo Johnson Hotel Manager

David Families - 13/02/2020 Confirmed reviews ALL
« Staff were very friendly and helpful »

The actual accommodation is a completely dilapidated place is a sad excuse for a hotel. The staff are a complete asset to the company and work so hard to make your stay pleasant.

S R. Business - 13/02/2020 Confirmed reviews ALL
« Convenient situation »

Clean, and reasonable for the price

Erlin Friends - 13/02/2020 Confirmed reviews ALL
« Good location, good service and very affordable »

It was my friends whom I booked as I am living nearby. The word of the mouth and customers review where I chose to. It’s good. Staff is so courteous and customer’s complaint is been heard. I booked on 2 separate setting 1 day ,it was in ground Flor then 4days in 2st floor. Just like one night, they couldn’t sleep because guests occupying upstair parallel (2nd floor)to their room kept on walking/dragging suitcases. They informed the reception desk when morning came and advised them to move to another room but opted not to because things are unload already. The third day, it was fine. Thanks God!

Nabil Families - 11/02/2020 Confirmed reviews ALL
« AWFUL »

I had an awful experience I had booked two rooms and We were given 2 rooms with 3 beds for 2 people each. Understandable that it was an upgrade but what was the need for extra beds in the room???  Secondly, the shower in both rooms was not working properly and the maintenance person was called in at least 4 times. He explained to us that there is a pump and it would be resolved but it wasnt. In the end we had to get the rooms changed.  I am really dissapointed with this. Being an accor silver member, i would have expected a better standard.  I really want something to be done regarding this and this was unnacceptable.  Could you please look into this as a matter of urgency . Your urgent reply will be highly appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NABIL I., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. In this regard I would like to invite you to visit us again so we can make your stay much more comfortable and up to your expectations. In addition, In an effort to retain your patronage and to demonstrate our commitment to guest satisfaction, I would like to offer your 30% future discount and try to book directly with us , use this email confirmation for future discounts valid from today to 6 months and I personally will take care throughout your next stay. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Styles. Please do not hesitate to contact me during your next visit. Sincerely, Leo Johnson, Hotel Manager

Katerin Friends - 10/02/2020 Confirmed reviews ALL
« Agradable »

Excelente

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATIREN LETICIA M., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson Hotel Manager

John S. Solo - 10/02/2020 Confirmed reviews ALL
« Area not great »

Did not feel particularly safe in the location. Room was cold and small. Temperature on shower did not adjust so scalding hot. Not what I usually experience staying at Ibis. Some staff friendly. Others less helpful. Breakfast was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIE A., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

Anonymous Friends - 08/02/2020 Confirmed reviews ALL
« Well located and clean »

Very clean stay, but noisy. Other occupants talking in hallway and slamming doors. Faulty shower which was fixed within a few minutes. Key card stopped working. Very long walk to room. Overall ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUSANNA C., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson Hotel Manager

Azam K. Couples - 06/02/2020 Confirmed reviews ALL
« Ibis croydon »

Value you for money kind and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear AZAM k., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson

Cc Families - 06/02/2020 Confirmed reviews ALL
« A different experience »

Loved the bed, staff were generally friendly and the free continental breakfast was as good as it gets in this hotel class. For the rate paid, I was satisfied. However creaking floors, problems with hot water and motion sensitive lighting on the stairs that weren't always sensitive to motion are an issue (I'd be surprised if someone hasn't been injured/taken a tumble on those stairs).

Our hotel has responded to the review
Our hotel has responded to the review

Dear COLM C., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson

Annie Couples - 04/02/2020 Confirmed reviews ALL
« Well located »

Good sized rooms, decent breakfast. Although I wonder about the hygiene of a member of staff who when opening a pack of coffee to fill the coffee machine, opened it with her teeth. I was horrified. That was the end of my tea/coffee drinking there. Probably will find it difficult to eat there again just cos of that. It’s quite noisy though especially in the mornings. Lift didn’t work so if you have heavy luggage, don’t accept a room upstairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ESEOGHENE C., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson

Jonathan Solo - 03/02/2020 Confirmed reviews ALL
« On major road and bus routes »

One of several hotels in the area south of Thornton Heath pond, this hotel offers superior budget facilities. The 24-hour desk is helpful - I was able to look in on the Brexit do at parliament Square before heading south (two buses) to the hotel. A good sleep in a comfortable room; adequate coffee; and a reasonable breakfast. Wifi worked well. 20minute walk took me to Thornton Heath station, and a further 25 minutes to Gatwick.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JONATHAN W., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson

Kevin B. Solo - 02/02/2020 Confirmed reviews ALL
« Pleasant room »

Although the room was well laid out and decorated, there was an irritating clicking sound from the air conditioning unit. On top of that, the rather long and quite complicated (and worryingly limited width/access) route to the room left one a little concerned about emergency egress! On top of which, late at night I was ‘entertained’ by a fellow guests rather noisy copulating!

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEVIN B., We very much appreciate your comments regarding your stay at the ibis Styles London Croydon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leo Johnson, Hotel manager

Neville C. Business - 01/02/2020 Confirmed reviews ALL
« Not great »

I arrived at 0030 to find a very cold room as people before had left room stat on cool. I also did not realise I was going to be charged for parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NEVILLA c., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Johnson, Hotel Manager

Jimmy G. Solo - 01/02/2020 Confirmed reviews ALL
« Poor »

I stayed in the hotel for 2 nights. First I will write about the good things. The location of the hotel and close proximity to the bus stop, retailers was really nice. Inside the room the coffee and tea making facilities were awesome and the toilet was also impressive. The breakfast buffet was also nice. Now for the things that didn’t go well. I couldn’t sleep well in the first night as there was lots of shouting and swearing coming from the room next to me. It was very unpleasant to hear and constant that I donot wish anybody has to go through it. Secondly the WIFI didn’t work for me. Despite my best attempts to connect to it, the WIFI didn’t work at all. I was lucky that I had unlimited internet on my phone and so didn’t lose out because the WIFI didn’t connect. Thirdly I was supersized that there was no toilet brushes in the toilet. Fourthly I was very disappointed that there was no space between the table, chair and the bed. It was a very tight space and I had to squeeze myself into the chair and the table was also not broad and big enough to work on. I wish to see some improvements in this area. The size of the room really disappointed me. I think for the sake of accommodating a guest all the essential things were put together in a very tight space and it didn’t sit well with me at all. Then I was appalled to see a towel placed on the floor of the shower. Why would you do that? Is that how you are meant to impress a guest? You really think I would want to use a towel in my face that has been placed on the floor of the shower that has been used by thousands of people? The TV remote in my room didn’t work at all. I had to manually change the channels and adjust the sound and to do that in 2020 is just senseless. I was given a room that was facing the quiet residential street. I would have instead preferred the room view to face the busy main road.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JIMMY G., Thank you for taking the time to tell us about your experience at the ibis Styles London Croydon. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Styles. Please do not hesitate to contact me during your next visit. Sincerely, Leo Johnson, Hotel Managaer

Anonymous Friends - 30/01/2020 Confirmed reviews ALL

Happy and helpful staff

Steve S. Solo - 29/01/2020 Confirmed reviews ALL
« Convenient location, friendly staff and value for money »

Efficient check-in/out, clean spacious room and great value for money

alexs181818 26/01/2020 TripAdvisor review
« reasonable hotel »

Fast check in and fast check out served by Mr Shameem, he gives automatic upgrade for loyal accor gold member, thank you. Very helpful staff to explain about london. Reasonable breakfast for this rate. Bus stop in front of the hotel. But location a bit far from london, takes about 1 hour plus to go london city. Will back to this hotel if i come to UK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexs, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by your recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Ibis style London Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Ibis Style London Croydon Hotel

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