Grand Mercure Phuket Patong 5 stars

Customer review rating 4.4/5 5,620 reviews

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Grand Mercure Phuket Patong
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+ 21 Services

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2
Patong, Kathu, Phuket
Thailand 83150
83150 phuket
thailand

Tel: +6676231999

Fax: (+66)76/231998

Check-in from 14h00

Check out up to 12h00

  • LOCAL BUS :  BANGKOK PHUKET PHUKET CITY

  • By plane

    HKT At 45km / 27.96 miles - Shuttle paying

GPS :7.888059, 98.29618

Hotel services

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 314 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 100 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • English
    • French
    • Russian
    • Chinese Mandarin
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • PHUKET Additional charge
    • HKT Additional charge
  • Parking
    • On site
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Lagoon Pool
    • Outside
  • Fitness Centre
    • On site
Family
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 4 to 6 years

Your meetings and events

Our ballroom is perfectly suited to host large social and business events for up to 200 guests, which includes Weddings and Anniversary parties. Modern Audio Visual equipment and WiFi access are also available.The large meeting room offers natural lighting in a refined, intimate setting and is suitable for board meetings and product launches. Modern Audio Visual equipment and complimentary WiFi access are also available.The medium sized meeting venue offers natural lighting and is suitable for smaller meetings and functions. Modern Audio Visual equipment and complimentary WiFi access are available.

Room descriptions and layouts

3 

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,620 reviews

TripAdvisor Rating 4.5/5

2,626 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fantastic stay

Customer review rating 5.0/5

Renny Solo - 20/10/2021 Confirmed reviews ALL

I stayed at the Grand Mercure as part of the Phuket Sandbox. The hotel is in a great location close to the beach, nightlife and shopping. The rooms are clean and modern and the breakfast is amazing. The staff are particularly friendly and helpful. I highly recommend this hotel and wouldn't hesitate to stay again.

Customer review rating 4.5/5

Yang Solo - 19/10/2021 Confirmed reviews ALL

I would say this is a hidden gem at the heart of Patong, I would like to commend Bambi for receiving me gracefully and leading me to my room with the pool access. It was an amazing experience to be able to stay at your grandiose hotel.

Exceeded my expectation.

TripAdvisor rating 5.0/5

janie_hr 16/10/2021 TripAdvisor review

Stayed during Phuket sandbox program. Pros: - The staffs and housekeeping were exceptional. They paid attention to every single detail. I was so impressed. - Delicious food - As an Accor platinum member, I got: 1. Upgraded to pool access room (Although I'm not a pool fan) 2. Free breakfast (The breakfast was superb!!!) 3. Free cake and drink every day because the lounge was closed due to covid 4. Late checkout till 4.30 pm Cons: - The room was a bit tiny - The in-room amenities didn't feel like a 5-star hotel - Lots of mosquitoes The service outweighed everything!!! Thank you all staffs for taking a good care of me during my stay.

Dear janie_hr Thank you very much for such a wonderful review. We are pleased you enjoyed your stay and will compliment the team especially housekeeping on your behalf, for their dedication and very attentive service. The deluxe Pool access rooms are in-demand and offer a unique retreat inside the resort. Thank you for your kind note about the breakfast and overall food taste. For the amenity, we have continued supporting our local brand, Ryn who initiated to develop own brand using premium organic ingredients. In addition, we are really sorry that you had mosquito issue during your stay and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you for your time and for choosing Grand Mercure Phuket Patong! We hope to welcome you again in near future. Best regards, Guest relations team

Above and beyond service!!

Customer review rating 5.0/5

Janie Solo - 14/10/2021 Confirmed reviews ALL

Stayed here during Phuket Sandbox for 7 nights. As an Accor platinum member, I got upgraded to pool access room and free cake/drink everyday! The services went above and beyond. I was so impressed. The staffs paid attention to every single detail. Housekeeping was also perfect!! Thank you all the staffs so much!! The food and breakfast were superb, gained 3 kgs during my stay. Cons: - The room is kinda small. If there are more than 1 guest, it's better to book a suite or pool villa. - Too many mosquitoes from the pool. - I didn't like the shower area with half tempered-glass. The water spilled to the entire bathroom. - Amenities provided in the room weren't suitable for a 5-start hotel. That being said, the services from the staffs outweighed everything. I can't thank you enough.

Good experience, all the staff are very nice ❤️

Customer review rating 4.0/5

Kittikul C. Couples - 13/10/2021 Confirmed reviews ALL

Good experience, all the staff are very nice ❤️

Dear Khun Kittikul C., Thank you very much for your comments! We are glad to hear you had a wonderful experience at the property and satisfied with our staff service! We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Fantastic customer service and efficient operation.

Customer review rating 4.5/5

Tony O. Business - 13/10/2021 Confirmed reviews ALL

Stayed for Phuket Sandbox. One of the best hotels I've stayed at in my 20 years. The efficiency at which requests were acknowledged and fulfilled was 10/10. Everyone was helpful. I would like to note 3 people who were exceptionally warm and welcoming during my stay. Nas at the front desk, Yen and Kai in the restaurant. But all other staff was so great. The morning BUFFET was GREAT! I've never seen a buffet so well catered and efficient. Hats off to that operation as well. I wish you guys were in Bangkok! I would have stayed longer. If I ever go to Phuket Grand Mercure will be my first choice. Thank you for a great stay and kudos to the staff and management for running such a tight and efficient operation. Well done. - Tony

Dear Khun Tony O., Thank you very much for choosing our property and for sharing such a Grand review. We are more than happy to learn that you had a wonderful long holiday here and thank you for praising the genuine service of our team, especially Nas, Kai, Yen and Man for their dedication and efficiency. We feel so proud that the team succeeded in providing you an exceptional service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Good in all parameters .

Customer review rating 5.0/5

Anonymous Solo - 11/10/2021 Confirmed reviews ALL

Had fun

Dear valued guest, Thank you very much for taking the time to let us know about your experience following your recent stay at our property! We hope to have the chance welcoming you back in a near future! Best regards, Guest relations team

Wonderful staff, pool and breakfast

Customer review rating 4.5/5

Brian G. Solo - 11/10/2021 Confirmed reviews ALL

I stayed for the Phuket Sandbox program. I am not a fan of Patong but I loved the hotel. Great staff and customer service.

Dear Brian G., Thank you very much for sharing your enthusiastic review with us! We are glad to receive your compliments towards our staff members. We hope to have the chance welcoming you back here soon! Sincerely, Guest relations team

Exceptional Service

Customer review rating 5.0/5

Philip S. Solo - 10/10/2021 Confirmed reviews ALL

I cannot fault anything about my stay, it exceeded my expectations. All staff were attentive, courteous and professional.

Dear Philip S, Thousand thanks for this amazing review of your recent stay with us! We are absolutely pleased to hear about your exceptional experience with us. It was a real pleasure to host you and we are already looking forward to welcoming you back! Sincerely, Guest relations team

Good stay, good food

Customer review rating 4.5/5

Anonymous Business - 07/10/2021 Confirmed reviews ALL

I always look forward to breakfast and lunch because the food is always amazing. The staff is very accommodating and helpful.

Dear valued customer, Thank you very much for your wonderful feedback! We are glad to hear you had a great time enjoying our food and attentive service from our dedicated team. We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Good Stay and Friendly Staff

Customer review rating 4.0/5

Ashley T. Solo - 05/10/2021 Confirmed reviews ALL

I was there for a short period of time (2 days only) but I had an amazing experience. I arrived late around 1 am. I didn’t make a booking or reservation but I had a warm welcome. They helped settle in and helped me order food. The rooms were clean and good. However, because I was there for a short period, my room was not made up most of the time and I had to call front desk to get supplies. Besides that I had an amazing time. It’s not far from Patong beach (10 minute walk and 2 minutes by motorbike). I had a nice pool view.

Dear Ashley T., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic. In the meantime, we would like to apologize for amenity issue during your stay. Please rest assured that we will share your comment to respective team to improve service standard. We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Staff were perfect

Customer review rating 4.5/5

Mark Families - 04/10/2021 Confirmed reviews ALL

2 week stay and everyday the staff at this hotel were just so helpful and happy. Very memorable.

Dear Mr. Mark, Thank you so much for such a wonderful review! We are very pleased to note you had a great stay with us and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Excellent hotel and perfect location

Customer review rating 5.0/5

Jon L. Solo - 02/10/2021 Confirmed reviews ALL

Excellent 10/10

Dear Jon L, Thank you very much for your comments! We are glad to hear you had an excellent experience at the property. We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Great location and staff that made me feel I was among friends

Customer review rating 5.0/5

Robert T. Solo - 30/09/2021 Confirmed reviews ALL

Everyone from the cleaning staff to the property manager were friendly and contributed to a very pleasant stay.

Dear Robert T., Thank you so much for such a wonderful review of our property. We are really delighted you had pleasant stay and enjoyed great service throughout your stay. Hopefully, we will see you again soon! Sincerely, Guest relations team

Nice room, great breakfast, well located

Customer review rating 4.0/5

Ken Solo - 30/09/2021 Confirmed reviews ALL

The staff, food, pool and location was great. The wifi and TV was not very good Normally I would not care about TV but I was under quarantine

Dear Mr. Ken, Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. We are pleased to hear you enjoyed service of team members, food taste, the pool and the convenient location of our property. Yet, we are really sorry about the TV issue you had to go through and we can ensure you that all necessary actions have already been taken. Nonetheless, we hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. Sincerely, Guest relations team

Tropical Oasis in Mid Patong- Great location

Customer review rating 5.0/5

Thomas E. W. Couples - 27/09/2021 Confirmed reviews ALL

Every staff member was attentive and provided excellent efficient service. The location is perfect for strolling through Patong and once entering the property you are surrounded by lush greenery and crystal clear pools and waterfalls. The restaurant was so good and service was so great that I ate there almost everyday as many of the local restaurants were closed. The variety of the menu at an exceptionally good value also made this decision a good choice. Everything was very covid conscious . The breakfast buffet was exceptional with an array of fresh baked pastries, fresh fruit, cooked to order eggs, and numerous hot entrees. There is a coffee shop that should not be missed with exotic teas, coffee varities, fresh sandwiches and pastries. This is the equivalent of Eurpean Pastry shop at a fraction of the cost. There are daily 2 for one specials priced so low that you cannot resist indulging. There is a swim up pool bar and another bar adjacent to the lobby with accomplished bar staff who can concoct exotic cocktails upon request. The free billiard table adjacent to the lobby is another bonus. All of the staff are well trained and can recognize and aticipate your needs. Apool access room is well worth the minimal extra cost. They also provide an airport transfer at a very fare price . My overall experience was Great.

Dear Thomas E W., Thousand thanks for taking the time to write about your fabulous experience! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Friendly staff and great swimming pool

Customer review rating 4.5/5

Michael Solo - 25/09/2021 Confirmed reviews ALL

Pros: - Got upgraded to a pool access room and the pool was amazing and perfect for a morning swim. - Very friendly and helpful staff - As Platinum member I got a free cake and beverage every day - Nice bath tub in the room - Delightful palm trees filled with birds scattered in the resort and around the pools - Clean rooms and comfortable beds - Great breakfast buffet which can also be enjoyed outdoors. Cons: - Some guests don’t wear masks around the breakfast buffet and staff didn’t remind them - The aircon in the room was a little bit loud and smelled mold, room a bit humid. - Mosquitos in the pool access terrace (visit during rain period)

Dear Mr. Michael, Thank you very much for sharing your stay experience with us! We are pleased to hear you were satisfied with overall experience in the room, excellent staff service, atmosphere of our property and enjoyed the breakfast. Yet, we are really sorry that you had some difficulties with room smell, mosquito and the most important issue regarding wearing mask in public area. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. with Grand regards, Guest relations team

Great Sandbox Experience

TripAdvisor rating 5.0/5

GlobeTrotter1102 19/07/2021 TripAdvisor review

Had an amazing 14 days at the hotel. Great property, Outstanding DOR Khun Julie and very proactive Staff everywhere. Breakfast was delicious and the lobby bar served some of the best pastries and coffee I have tried

Dear GlobeTrotter1102, Thank you very much for such a wonderful review. We are pleased you liked the breakfast, pastries and coffee, also enjoyed great service of our dedicated team, especially Khun Julie throughout your stay. Once again, thank you for your time and for choosing Grand Mercure Phuket Patong! With grand regards, Guest relations team

Great room, superb services!

TripAdvisor rating 5.0/5

skorkiat 22/02/2021 TripAdvisor review

Staffs are very nice, friendly and helpful. I received very nice services throughout my stay. The room is very beautiful and clean. If you can, please book & stay at the pool villa right here at the heart of Patong. Specially thanks to Khun Ju who prepared the wonderful stay to me.

Dear korkiats2020, Thank you very much for your amazing review! We are delighted to her you enjoyed your stay in one of our Pool Villa and impressed by warm hospitality of team, especially Khun Ju. We hope to have the chance welcoming you back here soon! Best regards, Guest relations team

Great hospitality

TripAdvisor rating 5.0/5

Ausgust22 20/11/2020 TripAdvisor review

Thank you to Khun Nat (fom) and the team for your great hospitality. I got a very warm welcome and lovely smile from everyone at reception, If I return to Phuket again, I will select your hotel for sure!

Dear Ausgust22, We thank you so much for this wonderful review of our property! It gives us immense pleasure knowing that you enjoyed warm hospitality of Front Office team, especially Khun Nat. We are looking forward to welcome you back again for another memorable holiday. with Grand regards, Apple

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