Hotel - Grand Mercure Phuket Patong
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Phuket Patong

4.5/5 2,531 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • HKT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
    • Pedal boat
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Your meetings and events

Our ballroom is perfectly suited to host large social and business events for up to 200 guests, which includes Weddings and Anniversary parties. Modern Audio Visual equipment and WiFi access are also available.The large meeting room offers natural lighting in a refined, intimate setting and is suitable for board meetings and product launches. Modern Audio Visual equipment and complimentary WiFi access are also available.The medium sized meeting venue offers natural lighting and is suitable for smaller meetings and functions. Modern Audio Visual equipment and complimentary WiFi access are available.

Grand Mercure Phuket Patong Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM I 60 m2 4 m 30 15 12 18 40
MEETING ROOM II 85 m2 4 m 40 25 24 30 50
BALLROOM 265 m2 4 m 250 60 80 150 160
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request.Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

  • 314 rooms
  • 100 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 ALL Rating 5,356 reviews

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,531 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
16/02/2020 TripAdvisor review
« Excellent - peaceful hotel near beach & nightlife »

The Grand Mercure Phuket Patong has a peaceful setting around the pool and inviting lounge/reception area. The pool swim-up rooms are particularly nice as you can laze on your private deck and just slide into the pool. The breakfast/dining area around the pool is very relaxing, the food is very good and the staff particularly friendly. The hotel is 10 minute walk to the beach and nightlife. I would certainly stay at the Grand Mercure again on my next visit.

Darren L. Solo - 11/02/2020 Confirmed reviews ALL
« Ideally located to all . »

A first class Hotel with staff who are a credit to their culture . The whole experience was magnificent . From the 5 star breakfast experience to the gracious facilitating manor of all the staff , the Hotel is wonderful. Absolutly no hesitation, recommending the Grand Mecure to any friends or associates, and most definitely will be. Again thanks to all there .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Darren L., Thousand thanks for this amazing review of your recent stay with us It makes us smile to learn that you had a great time with us. We are happy to know that you enjoyed many aspects of the hotel. We look forward to having the opportunity to be able to host you again in the near future! Sincerely, Apple

Phong H. Couples - 04/02/2020 Confirmed reviews ALL
« First class hospitality and service! »

My partner and I had the pleasure of staying at Grand Mercure Phuket recently for a glorious two nights stay. We had already expected modern facilities and decor, but what we will remember the most was the superb service demonstrated by the staff, especially from JT who checked us in and made it a point to consistently check in in us to ensure everything was perfect. Upon checkout she had even arranged for a gift portion of butterfly pea tea leaves which we had complimented during checkin. This small gesture along with the exemplary hospitality of the entire team is why we cannot wait to return back to your property. Congratulations Mr Tronchet for hiring the very best and we look forward to being back at Grand Mercure Phuket again very soon! Mr. Phong H.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Phong H., Thank you very much for writing such a positive review following your recent stay with us. We are flattered to know you have appreciated the attentiveness and professionalism of our team members especially JT. Please rest assured that we will pass on your compliment to her. Thank you once again for your support, we are all looking forward to welcoming you back in a near future! Best regards, Apple

Robert R. Solo - 03/02/2020 Confirmed reviews ALL
« Great location, super friendly staff »

Overall good stay. Clean room, great service And fantastic breakfast .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Robert R., Thank you very much for sharing your enthusiastic review with us! We are glad to receive your compliments on our tasty breakfast, cleanliness and towards our services. We hope to have the chance welcoming you back here soon! Best regards, Apple

Ezia V. Friends - 03/02/2020 Confirmed reviews ALL
« Great location great staff »

I had a great stay in the hotel eveything was great from the stay to the location to the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ezia V., Thank you very much for taking the time to share your fantastic experience with us! We hope to have the chance to welcoming you back here soon. with Grand regards, Apple

Paul T. Families - 02/02/2020 Confirmed reviews ALL
« Great location friendly staff quiet comfortable rooms »

My son and I stayed for 7 nights recently and had a wonderful stay. Our room was clean and comfortable. Amenities were plentiful the food and importantly the coffee was great. We did a Thai cooking class was a highlight. The breakfast buffet was awesome with so many choices we could not possibly try everything. Staff were happy to assist with any and all enquiries. Markets across the road provided countless options for Food and shopping options. Fresh live Seafood was plentiful and well priced. Jungceylon shopping centre was a five minute walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paul T., Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you had a great time at our property. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Best regards, Apple

Angelina S. Families - 31/01/2020 Confirmed reviews ALL
« Excellent stay »

The resort was absolutely wonderful. The breakfast buffet was 100%. Housekeeping every day. Definately will be staying again but next time I’ll book the ground floor swim out room!!

Erin B. Couples - 30/01/2020 Confirmed reviews ALL
« Fabulous time and place »

Best experience, lovely hotel and fantastic staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Erin b., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Nolleca Friends - 26/01/2020 Confirmed reviews ALL
« Good location, beautiful place »

Clean room, good walking distance to everything. Good and drinks was good. Staff is very friendly. I absolutely loved my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nolleca, Thank you very much for sharing your enthusiastic review with us! We are glad to receive your compliments on our tasty food, convenient location, room cleanliness and towards our staff members, especial front office team! We hope to have the chance welcoming you back here soon! with Grand regards, Apple

Ayush A. Families - 25/01/2020 Confirmed reviews ALL
« Best hotel in Phuket »

Great staff , amazing hotel and wonderful experience .. thanks for all the staff members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ayush A., Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you had a great time in our private pool villa and appreciated with our dedicated team. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Sincerely, Apple

25/01/2020 TripAdvisor review
« Nice hotel room a little small »

Excellent location close to beach and shopping precinct. Found our room quite small for a pool side room and bed was very soft which made it uncomfortable. Had ants in our bathroom and complained to staff twice but no action was taken which was disappointing. The breakfast area was very good and catered for all types of breakfast requirements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear arentzepis, Thank you very much for sharing your stay experience with us! We are pleased to hear you were satisfied with the convenient location of our property and enjoyed the breakfast. Yet, we are really sorry that you had unpleasant issue ants and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. with Grand regards, Apple

Chi C. W. Couples - 24/01/2020 Confirmed reviews ALL
« Nice service »

Thanks for upgrading my room, can’t to come back to this hotel soon, really love this hotel and their stuff friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chichung w., Thank you very much for taking the time to let us know about your experience following your recent stay at our property and we are glad to hear you had pleasant stay with us! We hope to have the chance welcoming you back in a near future! Best regards, Apple

Selwyn L. Families - 22/01/2020 Confirmed reviews ALL
« Well located good swimming and spa facilities »

Great hotel for family swimming transport to beaches and other attractions easy access to shopping and eating out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Selwyn L., Thank you very much for sharing your experience with us! We are pleased to hear you had a good time at our property. Should your travels bring you and your family back to Phuket, please feel free to contact any of us prior to your arrival. Best regards, Apple

Anonymous Families - 21/01/2020 Confirmed reviews ALL
« Pleasant stay »

Thank you for making my birthday an enjoyable one. It was nice to see the fruits and cake in the room. Front desk and restaurant staff were friendly and helpful. Everything worked well, except the room wi-fi which lost connection a few times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong and hope it is not too late to say "Happy Belated Birthday" It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services (especially WiFI). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apple

Toni Families - 21/01/2020 Confirmed reviews ALL
« Smelly location »

Smelly Very noisy Big groups made it a horrible experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Toni, Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest relations team

Mary L. F. Couples - 20/01/2020 Confirmed reviews ALL
« Very nice place »

Very nice place located around a lot of restaurants, bars, shopping and beach

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Mary Lynn F., Thank you very much for taking the time to let us know about your experience following your recent stay at our property! We hope to have the chance welcoming you back in a near future! Best regards, Apple

Simone W. Couples - 20/01/2020 Confirmed reviews ALL
« Absolutely lovely ! »

We had a lovely time - the resort was spotless, the room was made up lovely everyday - we really appreciated the bottled water - the pool was amazing - the food was exceptional - the staff were so lovely and made us feel important and at home - the only thing we'd like to give feedback on was the airport transfer when we arrived wasn't waiting for us which was a bit disappointing as we were exhausted from travelling all day and we had booked the pick up weeks in advance - I think this happened because we came out of the International Terminal and I think the driver was waiting at the Domestic terminal - other than that it was a perfect stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Simone W., Thank you very much for sharing your enthusiastic review with us! We are glad to receive your compliments on our pool, tasty food and towards our staff members, yet, we are really sorry about the issue you have had to go through on arrival day and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do hope to see you again and if you are heading back to Phuket please let us know. Sincerely, Apple

L. L. N. Business - 18/01/2020 Confirmed reviews ALL
« Just a OK but not better »

Good to receive email in advance couple of days before check in, when asking for late checkout, was told the hotel is fully booked and not able to keep all rooms, it’s fine but the staff at the business Ctr and also the restaurant are not friendly at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L. Lai N., Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We will share this comment among our team to improve our service. Nonetheless, we hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. Best regards, Guest relations team

Akif J. Solo - 17/01/2020 Confirmed reviews ALL
« Brilliant! »

My Brother and I always stay at the Grand Mercure and our experience is always fantastic...the staff are always there to help. the overall experience is the best and we would never stay at another Hotel. The Grand Mercure is our second home and we cant wait to come back. I am planning another trip for next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Akif J., Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you had a great time at our property. Again, thank you for the kind compliments you had given us. Should you wish to arrange anything special prior to your next visit, please do not hesitate to contact us directly. Sincerely, Apple

Anonymous Friends - 17/01/2020 Confirmed reviews ALL

Excellent hotel & hospital Thumps up to Manus, Dada, Fon and the Bell man who assisted us for luggages

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you very much for sharing your experience with us! We are pleased to hear you had a good time at our property and found our staff very helpful. We will share your comments with the team and especially with Manus, Dada, Fon and the Bell man who will surely be pleased to receive your compliments. Should your travels bring you back to Phuket, please feel free to contact any of us prior to your arrival. Warm regards, Apple

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates