Hotel - Grand Mercure Phuket Patong
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Phuket Patong

4.5/5 2,433 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • HKT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
    • Pedal boat
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/24
    • Opening hours : Week-end 24/24

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Our ballroom is perfectly suited to host large social and business events for up to 200 guests, which includes Weddings and Anniversary parties. Modern Audio Visual equipment and WiFi access are also available.The large meeting room offers natural lighting in a refined, intimate setting and is suitable for board meetings and product launches. Modern Audio Visual equipment and complimentary WiFi access are also available.The medium sized meeting venue offers natural lighting and is suitable for smaller meetings and functions. Modern Audio Visual equipment and complimentary WiFi access are available.

Grand Mercure Phuket Patong Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM I 60 m2 4 m 30 15 12 18 40
MEETING ROOM II 85 m2 4 m 40 25 24 30 50
BALLROOM 265 m2 4 m 250 60 80 150 160
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request.Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

  • 314 rooms
  • 100 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 ALL Rating 5,188 reviews

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,433 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Inspiration757297 Couples - 07/12/2019 TripAdvisor review
« amazing »

great hotel, very clean and modern, staff are always help[ful and friendly greeting everyday with a big thai smile, the food was amazing and all round fantastic holiday and the transport was a good competitive price .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Inspiration757297, Thousand thanks for your fabulous review We are pleased to hear you had a good time at our property and found our staff very helpful and provided authentic Thai service. We will share your comments with the team and they surely be pleased to receive your compliments. Should your travels bring you back to Phuket, please feel free to contact any of us prior to your arrival. Warm regards, Apple

Michelle Couples - 03/12/2019 Confirmed reviews ALL
« Best customer service! My stay is perfect. Love everything here. »

Thank you for the best service you provided. I'm an accor member for many years. Been to many of the Accor hotels in the world. In thailand, i only stayed in Bangkok sofitel or Pullman before. This was the first stay in your hotel. From arrival, bar, breakfast and check out...I must say everything was great. Thank you for upgrade my room! This was the happiest surprise I received from you. I'm very thankful and happy! I think I will return next Saturday the 7th to stay one more night at your hotel before I leave Phuket. I hope u keep up the good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Michelle, We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive such positive feedback, especially from our loyalty member! There is nothing more encouraging than knowing you had a wonderful time with us and found yourselves extremely comfortable thanks to the friendliness of our dedicated team. Should you need to arrange anything prior to your next visit, please do not hesitate to contact our team directly, we would be glad to assist you with any arrangements you may need! Sincerely, Apple

John M. Friends - 03/12/2019 Confirmed reviews ALL
« Excellent food,service , room and facilities. No negatives only praise for a very good hotel. »

The reception was efficient, the bedroom spacious, well equipped and clean, the breakfast first class and all other meals excellent and at reasonable cost. The swimming pools were a great asset with good service by the attendants. The staff in the IT centre were extremely helpful . Overall, a hotel to be recommended in all respects.

Alisa K. Friends - 01/12/2019 Confirmed reviews ALL

Great staff , great and clean place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Alisa k., Thank you very much for your wonderful comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Mai S. Families - 28/11/2019 Confirmed reviews ALL
« Satisfied experience »

My family really enjoyed the experience staying over at the hotel very much, especially at the breakfast room which my mother specifically satisfies with the staffs there who suggested and explained all the details to her.

Vendy Families - 27/11/2019 Confirmed reviews ALL
« Good service,spacious room,near food center ,recommended »

hotel with good service, spacious rooms, pleasant welcome, close to malls and nightlife centers, easy to find food, breakfast with good food choices

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Vendy, Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you had a great time at our property. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Best regards, Apple

Diane Z. Couples - 26/11/2019 Confirmed reviews ALL
« Fantastic Hotel great location & facilities »

This was our 3rd year in a row staying at the Grand Mercure Patong Beach. Love thIs hotel resort the Management & staff are excellent they cannot do enough for you. Thank you to everyone for making our stay so memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Diane Z., We would like to express our gratitude for your on-going support to our property and for taking the time to share your experience with fellow travelers! Reading about your exceptional experience and the bespoke service provided by the team brings us a great smile! Thank you again for placing your trust in our hospitality; we are sincerely looking forward to pampering you again. Please feel free to contact any of us, we will be pleased to assist you with any arrangements you may need! Best regards, Apple

Ankit M. Families - 26/11/2019 Confirmed reviews ALL
« Lovely place excellent location »

Liked the ambience of the resort, rooms & facilities Breakfast: Amazing Room: We found smaller

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ankit M., Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you with the ambience, our breakfast and other facilities. Should you require any arrangements prior to your next visit, please feel free to contact us directly, we will be happy to assist you. Sincerely, Apple

Saeed A. S. Couples - 25/11/2019 Confirmed reviews ALL
« Mr. »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Saeed al S., Thank you very much for your comments! We are glad to hear you had a great time at the property. We hope to have the chance welcoming you back in a near future! Sincerely, Apple

L. M. P. A. Families - 25/11/2019 Confirmed reviews ALL

Excellent service, peaceful environment, perfect facilities and extremely helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L. MAN PUN A., Thank you very much for sharing your experience with us! We are pleased to hear you had a good time at our property and found our staff very helpful. We will share your comments with the team and thank them for their dedicated and attentive work. Should your travels bring you back to Phuket, please feel free to contact any of us prior to your arrival. Best regards, Apple

Anonymous Couples - 25/11/2019 Confirmed reviews ALL
« Great escape »

Another comfortable stay at this resort - close to the beach and bars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thousand thanks for your fabulous review! We are grateful to hear you had a great time at our property and satisfied with our convenient location. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Best regards, Apple

Ivan D. Couples - 23/11/2019 Confirmed reviews ALL

Relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan D., Thank you very much for choosing our property and we are pleased you enjoyed your stay with us recently. We hope to have the chance to welcoming you back here soon. Best regards, Apple

Sam L. Couples - 22/11/2019 Confirmed reviews ALL
« Very centre in the town with great private enviroment. »

Nice and friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sam L, Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Lea M. Couples - 22/11/2019 Confirmed reviews ALL
« Bathrooms need an upgrade »

The service at Craft Lounge and the premier lounge was great but service of the room wasn't always great. The breakfast was nice and the pool nice to swim in though too many children with floating devises so you couldn't move in the pool without being hit by one of them. Bed was comfortable. Good location in patong

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leanne Marie M., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. We are delighted to know overall you enjoyed your stay with us and It is always nice to receive some constructive feedback as well as we truly value this type of information. We will share among the team to take immediate action and prevent repeated occurrence. Thank you once again and hope to see you back in Grand Mercure very soon! Sincerely, Apple

Chaminda Couples - 21/11/2019 Confirmed reviews ALL
« Average »

Warmly welcome but after that all staff behave like who care... you come you survive role. Even message delivered from 3rd parties were not convey to us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chaminda Prabath G., Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apple

Couples - 21/11/2019 TripAdvisor review
« Nice hotel in Patong but bathrooms need a good reno »

The room we were allocated had a nice outlook onto the pool and the bedroom was spacious and comfortable. The bathroom however had cracked tiles everywhere and the lighting was extremely poor. Couldn't do your make up in the room at all. The servicing of the room was hit and miss. Sometimes they provided you with soap etc and other times they didn't. The first few days they put a lot of effort in with litte animals ont he bed etc but after that the room servicing wasn't great, even though we ensured we tipped them every day...oh well. Those are the little things. They hotel had a great 2 for 1 cocktail/drinks offer in the pool bar and then in the Craft Lunge bar. The bar attendant/manager Dao was excellent in her service...so much we ate there three nights (good decent food t good prices) as the atmosphere was great and the cocktails amazing. The service at the pool bar was not so special. However we also had access to their premier lounge which offered a free afternoon tea everyday and the service there was great by everyone, especially Orn. all in all a good hotel with a little need of an upgrade in the bathrooms....

Pierre Couples - 19/11/2019 Confirmed reviews ALL
« Superb!! »

Wonderful customer service !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pierre, Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fabulous! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Ian M. A. A. E. Couples - 19/11/2019 Confirmed reviews ALL
« Beautiful place amazing staff . »

Myself and my fiancé stayed here for 10 days recently and was overwhelmed with the hotel and staff. We would definitely recommend and also come back ourselves . Such a clean hotel and friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian M. and Abbi E., Thank you very much for sharing your wonderful review and recommending us! Your positive comments are very much appreciated and we are happy to know that the cleanliness and the service from our team members fully met your expectations. It was a real pleasure to host you and we are already looking forward to welcoming you back Sincerely, Apple

Tania R. Couples - 18/11/2019 Confirmed reviews ALL
« The Grand MERCURE Patong is an awesome Hotel »

We always enjoy the comfort of this Hotel. Whilst Patong is not a place I like to spend a long stay, I can hide away in this Hotel in complete luxury. The staff are all lovely and always do their best to accommodate our room request as far as Platinum member upgrades are concerned. We love the pool access rooms. The restaurant is awesome. The staff are amazing. The food selection and quality is incredible. The seafood buffet is always a must for us. We will definitely return to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania Louise R., We would like to express our gratitude for your on-going support to our property and for taking the time to share your experience with fellow travelers! I'm delighted by your comments on team's attitude and level of care. We are creating sincere relationships with every single guest so to ensure most personalized service and Grand hospitality at every corners, and it is always a pleasure to note we did create this special and strong link with you at least.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apple

John Couples - 18/11/2019 Confirmed reviews ALL
« Very satisfied customer »

Check in check out was fast, staff very friendly and helpful, room make up was nicely done, four bottles of drinking water was provided each day, all rooms facing the swimming pools Convenient walking to Bangla (lots of happenings) and JungCeylon (big supermarket and shopping)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John, Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you with a friendly service, a convenient location and also the facility. Thank you again and we are looking forward to welcoming you back here soon! With Grand Regards, Apple

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